Refund Policy


Refund and Money Back Policy

Thank you for buying our courses. We want to make sure that our users have a rewarding experience while they are discovering information, assessing, and purchasing our training courses, whether it may be for online or classroom training courses.

As with any online purchase experience, the below are the terms and conditions that govern the Refund Policy. When you buy a training course on the iCert Global website you agree to our Privacy Policy, Terms of Use and the points below.

Cancellation & Refunds: Classroom Training


iCert Global, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, instructor illness or force-majeure events (like floods, earthquakes, political instability, etc.)

  • In case iCert Global cancels an event, 100% refund will be paid to the delegate.
  • If a cancellation is done by a delegate 7 days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
  • If a cancellation is done by a delegate within 7 days (or less) of the event, no refunds will be made.

Cancellation & Refunds: Online Training

  • If the cancellation is done by the delegate within 48 hours of subscribing, 5% will be deducted as administration fee.
  • If the cancellation is done by the delegate after 48 hours of subscribing no refund will be made.
  • In case of third party courses (eg. MS Project and MS Share point), 50% administration and cancellation charges will be levied on the total fee paid by the delegate and the remaining amount will be paid if the cancelation is done within 48 hours of subscription.
  • No refund will be made to the delegate after 48 hours of subscribing to the course.

Money Back Guarantee

1. 100% success or money back

2. We provide the re-examination fees

4-day Project Management Professional (PMP)® Boot Camp with 100% Money back guarantee


Note: All refunds will be processed within 30 days of receipt of the refund request.

Disclaimer

  • "PMI®", "PMBOK®", "PMP®", "CAPM®" and "PMI-ACP®" are registered marks of the Project Management Institute, Inc.
  • ITIL and PRINCE2 are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • "CSM", "CST" are Registered Trade Marks of The Scrum Alliance, USA.
  • COBIT® is a trademark of ISACA® registered in the United States and other countries.
  • CBAP® and IIBA® are registered trademarks of International Institute of Business Analysis™.

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