ITIL® Intermediate Service Design Certification Training Course in , United States

  156 ratings | 28576 students enrolled


Key Features
Peoplecert approved course content (Manual)
Free ITIL® Intermediate Service Operation (SD) practice test paper
Access to online study material
100% Money Back Guarantee


Course Workshop Date Course Type Price ( USD ) Register
ITIL Intermediate Service Design 25 - 26 May, 2017 Instructor-Led Online Class 1,399.00
1,099.00
Enroll
ITIL Intermediate Service Design 25 - 26 May, 2017 Instructor-Led Online Class 1,399.00
1,099.00
Enroll
ITIL Intermediate Service Design 25 - 26 May, 2017 Instructor-Led Online Class 1,399.00
1,099.00
Enroll
ITIL Intermediate Service Design 25 - 26 May, 2017 Instructor-Led Online Class 1,399.00
1,099.00
Enroll
ITIL Intermediate Service Design 25 - 26 May, 2017 Instructor-Led Online Class 1,399.00
1,099.00
Enroll
ITIL Intermediate Service Design 25 - 26 May, 2017 Instructor-Led Online Class 1,399.00
1,099.00
Enroll
ITIL Intermediate Service Design 25 - 26 May, 2017 Instructor-Led Online Class 1,399.00
1,099.00
Enroll
ITIL Intermediate Service Design 25 - 26 May, 2017 Instructor-Led Online Class 1,399.00
1,099.00
Enroll
ITIL Intermediate Service Design 25 - 26 May, 2017 Instructor-Led Online Class 1,399.00
1,099.00
Enroll
ITIL Intermediate Service Design 25 - 26 May, 2017 Instructor-Led Online Class 1,399.00
1,099.00
Enroll


Course Overview

Prepare for the ITIL Intermediate Service Design Certification Exam with full-time intensive training course from iCert Global in . We are an AXELOS Certified Partner for imparting ITIL Intermediate training in and an Acquiros Accredited Training Organization (ATO) for ITIL Intermediate certification training worldwide.
Our expert trainer will ensure that your learning goals are achieved by attending our three days full-time, intensive training session. Our course content includes two simulated ITIL Intermediate Service Design (SD) practice tests with 80 sample ITIL Intermediate SD exam prep questions. Our AXELOS accredited courseware, interactive training by an industry expert with real-life case studies and two simulated tests will prepare you to clear the ITIL Intermediate SD Exam on your first attempt.
Don’t miss this chance to fast track your career as an ITSM professional with a globally recognized ITIL Intermediate SD certification that propels your career to greater heights.
Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL Intermediate Service Design (SD) certification training courses in and other cities across United States or call now on +1 (713)-287-1252, +1 (713)-518-1852 or e-mail info (at) icertglobal (dot) com for more information on our upcoming ITIL certification training courses in .

ITIL® Intermediate Service Design Certification Training Course in , United States
4.6 stars based on 26 reviews


Course Description

Course Overview

The Service Design (SD) module is one of theIntermediate modules with the Service Lifecycle that focuses mainly on 3Ps of Service Design: Purpose, Principle and Process. Learn more about the architecture and environment, and find out how this module is interrelated with other ITIL Service Lifecycle. To make the most of the opportunity in this faculty led face-to-face session, the course provides guidance on how to create and launch products and services that will meet the pressing service design g needs of organizations.

Eligiblity

Eligibility
As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management.

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management
  • ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

 

It is also strongly recommended that candidates.

  • Demonstrate familiarity with IT terminology and understand the context of availability, capacity, security, supplier, service level management and other related process
  • Have some experience of working in a IT service management within a service provider environment.

ITIL Credit System

  • Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.
  • The SD module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

Introduction to Service Design:
oThe purpose and objectives of service Design
oThe scope of service design and ways that service design adds value to the business
oThe context of service design in relation to all other lifecycle stages

Service design principles:

oDesign service solutions related to a customer’s needs
oDesign and utilize the service portfolio to enhance business value
oThe measurement systems and metrics
oService design models to accommodate different service solution

Service Design Processes:
oThe knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions

Service design technology-related activities:
oRequirements engineering in the design process and utilizing the three types of requirements as identified for any system; functional, management/operations and usability
oThe design of technical architectures for data and information management, and application management

Organizing for Service Design:
oHow to design, implement and populate a RACI diagram for any process that is within the scope of IT service management
oThe service design roles and responsibilities, where and how they are used and how a service design organization would be structured to use these roles

Technology Considerations:
oService design related service management tools, where and how they would be used.
oThe benefits and types of tools that support service design

Implementing and improving service design:
oThe six-stage implementation/improvement cycle and how the activities in each stage of the cycle are applied
oHow business impact analysis, service level requirements and risk assessment can affect service design solutions

Challenges, critical success factors and risks:
oBe able to provide insight and guidance for service design

FAQ's

What is the cost of ITIL Foundation classroom training?
ITIL Foundation courses are generally 3 days long. iCert Global offers ITIL Foundation course that leads to the ITIL foundation qualification and enables delegates to understand the key concepts and terminology within the newly updated ITIL framework. Delegates will sit the ITIL exam on the final day. The cost of this course depends upon the location .

What is an ITIL qualification?
ITIL stands for: Information Technology Infrastructure Library.
The ITIL Certificates are designed as - IT Service Management - qualifications . They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the Axelos IT Infrastructure Library guidelines.

What does having ITIL certification mean?
The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.

How do I get recognised in ITIL?
To get recognised in ITIL as an individual you need to achieve certification by taking an ITIL examination through a recognised exam centre. There are several levels to ITIL certification and which one aim to reach will depend on your current career level and your aspirations for the future.
For companies wishing to adopt ITIL, the route tends to be slightly different. The biggest decision is deciding if ITIL is right for you, and that requires an investment of time, collecting and reviewing information from the marketplace.

Why do I need an ITIL Qualification?
The majority of people that consider ITIL as a qualification do so for career and personal development reasons. Often this is driven by a change of job or career, where you notice that to get to the top of the CV pile, you need to have an extra qualification like ITIL (even if you have been involved in service management successfully for many years without it). In many advertised positions ITIL has become a prerequisite.
The majority of companies that implement ITIL also encourage their employees to take the exams. If your staff have accredited ITIL qualifications, then you can present your company as using ITIL. This works particularly well where you tender for or supply to any large IT organisations or outsourcing companies.

What Does ITIL Comprise of?
ITIL consists of a library of five books:

  • Service Strategy – Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers.
  • Service Design – Guidance to shape the way in which your service strategy will become a reality.
  • Service Transition – Guidance on the implementation of these services.  Moving from the previous state to the new state.
  • Service Operation – Guidance on the day to day management and measurement of your services.
  • Continual Service Improvement – Guidance on how to periodically reviews your portfolio of services to ensure that they are as good as they can be and still of value you to your clients.

In addition, ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.

Can I use the ITIL Manuals only to study?
For foundation level you can, as the ITIL manuals contain pretty much everything you need. However it is hard work, and often your own interpretation of ITIL may be different to that required. If you are working on a shoestring budget, then this may be the only option open to you, but with all the extra study involved, your time may be better spent learning using an accredited course.
For the intermediate or diploma levels it is compulsory to attend an accredited training course.

What languages are the ITIL examinations available in?
The Foundation examinations are available in English, French, Spanish, German, Portugese, Chinese, Japanese and Russian. The Practitioner examinations are available in English only. The Service Manager examinations are available in English, German and Russian.

If I take ITIL Foundation in another language do I still have to learn the ITIL terms in English?
Yes, you do. In the examinations you will find both the English as well as the translated terms. The ITIL terms can be found in the exam requirements.

How long do I have to wait for the results of my multiple choice examinations?
For each multiple choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.

How can I specify how my name should be printed on the certificate?
At the start of the examination session one fills in the Personal Data Form. On this form there is an item where you can specify exactly how your name should be printed on the certificate.

What happens if I fail an exam?
In the unfortunate case you failed an examination, you can take part in another examination session, which is subject to a resit fee. This does not necessarily have to be at the same examination centre.
There is no limit to the number of times you can retake the examination.
Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.

What is Prometric and what is its role?
Thomson Prometric is a worldwide provider of computer based examinations. The ITIL Foundation examination is one of the examinations available in the Prometric Authorized Testing Centers.



Global Approvals and Accreditations

iCert Global is an AXELOS Certified Partner for providing ITIL and PRINCE2 Certification Exam Prep Training Courses worldwide
iCert Global is an Acquiros  Accredited Training Organization (ATO) for providing ITIL Foundation, ITIL Intermediate, and ITIL MALC Expert certification examinations worldwide.


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