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Prepare for the ITIL Managing Across The Lifecycle (MALC) Certification Exam with full-time intensive training course from iCert Global in . We are an AXELOS Certified Partner for imparting ITIL MALC training in and an Acquiros Accredited Training Organization (ATO) for ITIL Managing Across The Lifecycle (MALC) certification training worldwide.
Our expert trainer will ensure that your learning goals are achieved by attending our three days full-time, intensive training session. Our course content includes two simulated ITIL MALC practice tests with 100 mock ITIL MALC exam prep questions. Our AXELOS accredited courseware, exam-oriented training by an industry expert with real-life case studies and two practice tests will prepare you to clear the ITIL MALC on your first attempt.
Fast track your IT Infrastructure Library (ITIL) career by becoming an ITIL Expert with an ITIL MALC certification. Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL MALC certification training courses in and other cities across United States or call now on +1 (713)-518-1852 or e-mail info (at) icertglobal (dot) com for more information on our upcoming ITIL Managing Across The Lifecycle (MALC) certification training courses in .
ITIL® Intermediate MALC Certification Training Course in , United States
MALC is the succeeding qualification after the Intermediate modules and its a given that the candidates having reaching thus far possess an appreciable skillset of the ITIL framework. MALC is widely considered as an Expert level and empowers the certified candidate with competencies to manage an organizations services by abridging all lifecycle and capability stages in service delivery. MALC consists of Appointmentof projectmanager, team andgovernance, Stakeholder identification, Conflict resolution to sign-off process.
Candidates wishing to be trained and examined for this qualification must already have (Documentary evidence of all credits must be presented by candidates for the MALC qualification)
- Two (2) credits from the ITIL Foundation certificate
- Minimum, have to obtain further 15 credits to a total of at least 17 credits
- Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme (Contact hours are hours of instruction, excluding breaks,with an accredited training organization (ATO) )
- It is also recommended that candidates should complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge.
Key concepts of the Service Lifecycle:
Managing Services and Service Management
The Service Lifecycle
Service value across the different stages of the service lifecycle
Other key concepts.
Communication and Stakeholder Management:
Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
Stakeholder management and communication
The value of good communication and ensuring its flow across the service lifecycle.
Integrating Service Management Processes across the Service Lifecycle:
The integration of service management processes through the service lifecycle
The impact of service strategy on other service lifecycle stages
The value of a service lifecycle perspective when designing service solutions
The inputs and outputs of processes and stages in the service lifecycle
The value to business and the interfaces of all processes in the ITIL service lifecycle.
Managing Services Across the Service Lifecycle:
Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
How the service design package provides a link between service design, service transition and service operation
Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages
Implementing and improving services, using key sources of information for identifying the need for improvement
The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle.
Governance and Organization
Organizational structure, skills and competence
Service provider types and service strategies.
Measuring and demonstrating business value
Determining and using metrics
Design and development of measurement frameworks and methods
Monitoring and control systems
Use of event management tools to increase visibility of the infrastructure and IT service delivery.
Implementing and improving Service Management Capability
Implementing service management
Assessing service management
Improving service management
Key considerations for the implementation and improvement of both the service management
Practice and the services themselves
Key considerations when planning and implementing service management technologies.
What is the cost of ITIL Foundation classroom training?
ITIL Foundation courses are generally 3 days long. iCert Global offers ITIL Foundation course that leads to the ITIL foundation qualification and enables delegates to understand the key concepts and terminology within the newly updated ITIL framework. Delegates will sit the ITIL exam on the final day. The cost of this course depends upon the location .
What is an ITIL qualification?
ITIL stands for: Information Technology Infrastructure Library.
The ITIL Certificates are designed as - IT Service Management - qualifications . They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the Axelos IT Infrastructure Library guidelines.
What does having ITIL certification mean?
The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.
How do I get recognised in ITIL?
To get recognised in ITIL as an individual you need to achieve certification by taking an ITIL examination through a recognised exam centre. There are several levels to ITIL certification and which one aim to reach will depend on your current career level and your aspirations for the future.
For companies wishing to adopt ITIL, the route tends to be slightly different. The biggest decision is deciding if ITIL is right for you, and that requires an investment of time, collecting and reviewing information from the marketplace.
Why do I need an ITIL Qualification?
The majority of people that consider ITIL as a qualification do so for career and personal development reasons. Often this is driven by a change of job or career, where you notice that to get to the top of the CV pile, you need to have an extra qualification like ITIL (even if you have been involved in service management successfully for many years without it). In many advertised positions ITIL has become a prerequisite.
The majority of companies that implement ITIL also encourage their employees to take the exams. If your staff have accredited ITIL qualifications, then you can present your company as using ITIL. This works particularly well where you tender for or supply to any large IT organisations or outsourcing companies.
- Service Strategy Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers.
- Service Design Guidance to shape the way in which your service strategy will become a reality.
- Service Transition Guidance on the implementation of these services. Moving from the previous state to the new state.
- Service Operation Guidance on the day to day management and measurement of your services.
- Continual Service Improvement Guidance on how to periodically reviews your portfolio of services to ensure that they are as good as they can be and still of value you to your clients.
In addition, ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.
Can I use the ITIL Manuals only to study?
For foundation level you can, as the ITIL manuals contain pretty much everything you need. However it is hard work, and often your own interpretation of ITIL may be different to that required. If you are working on a shoestring budget, then this may be the only option open to you, but with all the extra study involved, your time may be better spent learning using an accredited course.
For the intermediate or diploma levels it is compulsory to attend an accredited training course.
What languages are the ITIL examinations available in?
The Foundation examinations are available in English, French, Spanish, German, Portugese, Chinese, Japanese and Russian. The Practitioner examinations are available in English only. The Service Manager examinations are available in English, German and Russian.
If I take ITIL Foundation in another language do I still have to learn the ITIL terms in English?
Yes, you do. In the examinations you will find both the English as well as the translated terms. The ITIL terms can be found in the exam requirements.
How long do I have to wait for the results of my multiple choice examinations?
For each multiple choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.
How can I specify how my name should be printed on the certificate?
At the start of the examination session one fills in the Personal Data Form. On this form there is an item where you can specify exactly how your name should be printed on the certificate.
What happens if I fail an exam?
In the unfortunate case you failed an examination, you can take part in another examination session, which is subject to a resit fee. This does not necessarily have to be at the same examination centre.
There is no limit to the number of times you can retake the examination.
Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.
What is Prometric and what is its role?
Thomson Prometric is a worldwide provider of computer based examinations. The ITIL Foundation examination is one of the examinations available in the Prometric Authorized Testing Centers.