All us will agree to the need for greater clarity in communication – be it any form, verbal, or written.
A sales person to software analyst - communication is critical and crucial.
Despite a set agenda, meetings, at times, drag for hours not deliberating the issues tabled. When a stray thought entertained finds resonance with someone seated and soon the discussion veers off in a direction that’s tangential. When the meeting is concluded, everyone leaves learning a lesson not to get distracted but fall into the same trap that was supposed to be safeguarded.
Likewise, a client call to collect requirements goes nowhere because of the lack of connectivity. The stakeholders are not in the same page for the lack of understanding. It’s as if the conversation is taking place in a foreign tongue that the attendees in the call are absolutely clueless.
Or, the instance when a simple mail intended to communicate a message can be so misleading.
You don’t have to be poetic. Just be precise.
There is no need to compose an essay. A 2-liner will be enough if the message can be conveyed.
Be verbal, not verbose. Compose crisp concise message that usually are shorter sentences. Rather, simplify. Make it easier for the reader to understand. It should not be a test on IQ. Is your message universally understandable? Clarity means simplicity. We often confuse that word as a business jargon. The challenge of a learned mind is to communicate to a third-grade kid or a professor with absolute clarity. There should not be any confusion at all; nor the need to refer the dictionary. Prose that is polished, professional and stay simple, correct in its context brings out greater clarity in communication.
It can be challenging. So is communication.
image courtesy: goo.gl/QEqJ5Q
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