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If a service fails in Operation, the root cause is often a flawed design. Did you adequately plan for capacity? Did the Service Level Agreements (SLAs) promise what the technology could never deliver? Did you neglect security requirements? The ITIL Service Design Certification is the definitive proof that you understand how to translate business strategy into secure, sustainable, and cost-justified IT services before they hit the live environment. This course is designed to eliminate the 'design by committee' chaos. It teaches you the accredited framework for designing services, management systems, and technology architectures that align with business needs and contractual commitments. Most IT organizations in India?especially those focused on rapid deployment?skip the rigorous design phase, leading to chronic operational debt. This certification forces discipline. The market demands that senior IT roles?Service Architects, Capacity Managers, Design Leads?possess the ITIL SD credential. Without it, you lack the accredited, standardized knowledge to ensure new services are fit for purpose and fit for use. Stop fixing operational failures caused by design errors; start designing services that cannot fail in the first place. We built this for professionals who refuse to build brittle, unsustainable services. The training provides scenario-based application of the eight core design processes, ensuring your knowledge translates directly into optimized, robust service design packages.
Corporate Training
Tailored programs for teams with enterprise support
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Choose from digital or instructor-led training for a customized learning experience.
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Access an enterprise-grade Learning Management System built for scalability and security.
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Pick from flexible pricing plans that fit your team size and learning goals.
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Track progress with intuitive dashboards for individuals and teams.
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If your role requires translating business requirements into technical blueprints, this ITIL Service Design Certification is essential.
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Eligibility Criteria:
This is an Intermediate Lifecycle module. The requirements are strict: ✔ ITIL Foundation Certificate: You must hold the ITIL Foundation Certificate in IT Service Management. ✔ Required Training: Completion of a minimum of 21 contact hours (3 days) of formal, accredited ITIL Service Design Certification training is mandatory. ✔ Recommended Experience: At least 2 years of professional experience working in an IT service management, design, or architecture environment is highly recommended.
Course Modules & Curriculum
Comprehensive modules covering all knowledge areas
ITIL SD & Exam FAQ (Service Design)
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Customer Testimonials
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I have had the opportunity to connect with the sales team from iCert Global regarding ITIL certification course. Must say, I was extremely impressed on the entire journey and experience. I dealt with some of the best professionals.
Amit Dwivedi
A professional approach towards career development. Friendly and accommodative co-ordinators that understand and then help you with the requirements. Overall, I had a very pleasant training experience. Thank you, iCert Global.
Ajay G S
My experience with iCert Global for ITIL Expert and PRINCE2® program was wonderful! I had direct contact with my trainer. Good environment and very helpful co-ordinators. I am looking forward for more training courses. Thank you!
Subramanian
iCert Global had been truly professional in their dealings and the training instilled a lot of confidence in me to take PMP<sup>®</sup> exam. The content of the course was detailed and the trainer related concepts with real-life examples.
Ayush Aggarwal
At a high Level, it was a good learning experience. Looking forward to the next level of Implementation course.
Rahul Chauhan
The training has been very helpful in clearing my queries on cloud and giving me a detailed information on the upcoming technology
Vivek Gautam
Excellent course and excellent faculty. The course is done and executed very clearly<br/><br/>
Saurabh Gusain
This training is worth & helped me to understand more on ITIL best practice. Hope this will help me to improve my career. Thanks
Harpreet Singh Gogia
Training was really useful to understand the foundation of ITIL concepts and was able to relate the concepts to the real life.
Sanjay Kumar
Excellent course material and faculty skill level helped me to write ITIL 2011 foundation exam with full confidence.
Viren Shah
Training was good, elaborations are very good and the case study shared was also very good.<br/><br/>
Deeba Khan
The course content & coverage is good. The explanation by faculty is very good.<br/><br/>
Priyanka vaghela
Training was well organized and helped in understanding the contents very well. The trainer was very knowledgeable and shared real life scenarios.
Harish Gondavale
It was very good and the trainer was providing real world examples to explain the concepts so where we able to understand the concepts very easily. Thanks iCert Global.
Dhawan Gayash
Real-time scenarios and integrating with course content helped a lot in understanding the concept. Topics were discussed in Depth, Coverage and Attention to detail.
Kusuma Nagaraj
It was a very nice experience with iCert Global. The faculty was very much experienced and well aware of the upcoming changes to PMP<sup>®</sup>. The class was not only about knowing the stuff but also was very much exam oriented.
Sajjad S. Patil
Thanks to iCert Global people who have supported in providing good material and also like to thanks to our Mentor for his excellent guidance in completing the PMP<sup>®</sup> Certification. <br/><br/>
Satish Golla
iCert Global has the best team, very professional and knowledgeable. Trainer has focused on core concepts and guided in all aspects that include, understanding my current role, filling the application and best way for preparation.
Raghavendra Potugari
Course & Support
Everything you need to know about our training options and support
How long does the ITIL Service Design training take? ▾
The course is typically 3 intensive days (20?24 hours). The duration is necessary to achieve the deep, comprehensive process knowledge required for success in the scenario-based exam.
What are the minimum contact hours required for the exam? ▾
You must complete a minimum of 21 contact hours of accredited training to be eligible for the ITIL Service Design Certification exam. This is a non-negotiable compliance requirement.
Do you offer weekend batches for ITIL Lifecycle SD? ▾
Yes. We offer weekend-only Live Online batches accessible across India, specifically designed to minimize disruption to your demanding weekday work schedule.
Who are the instructors for ITIL SD? ▾
Our instructors are certified ITIL Experts with deep, practical experience in IT architecture, Service Portfolio Management, and governance. You learn design from those who build and audit systems.
Can I pursue self study for this intermediate course? ▾
No. You must complete training from an ATO to sit the Intermediate exam.1 Self-study is insufficient and will administratively block you from obtaining the voucher.
How accurate are the mock exams? ▾
They are highly accurate, featuring scenario complexity, scoring methods, and question structure identical to the official PeopleCert exam. They are engineered to ensure zero surprises on test day.
Does this course cover the full syllabus? ▾
Yes. Our curriculum is 100% aligned with the official syllabus, covering all eight ITIL Service Design processes in their entirety.
Do you provide sample ITIL SD exam questions? ▾
We provide official and proprietary sample questions, focusing heavily on SLA negotiation and Capacity/Availability scenarios, which are the most challenging and heavily tested areas.
Can I retake the practice tests? ▾
Yes. You have unlimited attempts on all practice quizzes and full-length mock exams to continuously track your progress and achieve mastery of the scoring logic.
How do I prepare for the closed-book format? ▾
Our training focuses on drilling the purpose, objective, scope, and key interfaces of the processes. These are the critical, conceptual elements tested?not rote memorization of lists.
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