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You are likely stuck in a silo. You know Incident Management, or maybe you are good at Change, but you lack the holistic view. You are fighting fires in Operations while Strategy ignores you. You are trying to transition services that were designed poorly. You are a "Manager" but not a "Master." Meanwhile, ITIL Expert-certified professionals are the ones designing the operating models, defining the service portfolio, and sitting in the boardroom explaining IT value to the CEO. The industry is flooded with Foundation-level certificate holders who think they know ITSM because they memorized what an SLA is. They are commodities. The ITIL Expert is the scarcity. Recruiters and CIOs know that an Expert has survived the gauntlet of Intermediate exams and passed the grueling MALC capstone. They know an Expert understands how Strategy feeds Design, how Design dictates Transition, and how Operation feeds back into Strategy. This isn't a basic boot camp. Our ITIL Expert Training Program is a strategic roadmap designed to get you through the credit system efficiently. Whether you are taking the Lifecycle path (Strategy, Design, Transition, Operation, CSI) or the Capability path, our vetted experts guide you through the complex web of dependencies. We don't just teach you to pass; we teach you to think like a CIO. We built this for serious ITSM professionals who are tired of being ignored. You will learn how to align IT assets with business needs, how to justify million-dollar IT investments, and how to orchestrate complex organizational changes. Whether you are finalizing your v3 journey or preparing to bridge to ITIL 4, this is the apex. The exam is the final gatekeeper?a test of integration, not just memory. We hand you the keys to unlock it.
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If you have your Foundation and are serious about moving into senior management or high-level consulting, the ITIL Expert path is your mandatory roadmap.
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Eligibility Criteria:
You cannot just "take" the Expert exam. It is a journey. You must earn it through the credit system. ✔ Foundation Certificate: You must hold a valid ITIL Foundation certificate (2 Credits). ✔ 15 Intermediate Credits: You must earn a minimum of 15 credits from the Intermediate streams (Lifecycle or Capability). ✔ 17 Credits Total: You must have at least 17 credits banked before you are even eligible to book the MALC exam. ✔ MALC Completion: You must complete an accredited MALC training course and pass the exam.
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Customer Testimonials
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Great class, very informative.
James Conklin
Great PMP<sup>®</sup> Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM<sup>®</sup> but may be able to sit for the PMP<sup>®</sup>. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.
Karle Scroggins
it was a great class. Lots of energy. And I enjoyed.
John Denke
Fantastic course to prepare for PMP<sup>®</sup> exam.
Kevin Hambrice
As a participant it was smooth sailing for me.
Eric S. Tumlinson
Trainer was excellent. Shared good resources and good experiences.
Khemoni Holmes
Good content and training.
Dennis Glover
I wanted to let you know that I took and passed the PMP exam. Thanks to iCert Global and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely.
Steve Ditty
Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training.
Stefan Long
I was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do.
Nancy Davis
Great class with a lot of information and tips to prepare for the exam
John Eric Nelson
It was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class.
Mark Butler
I was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience.
Xeng Yang
The training was very intense but covered with course material. It was more than I expected.
Bernadette Gilliam
I thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over.
Taylor Mitchell
Excellent training. Instructor was very knowledgeable and explained information in an understandable way
Sandra Hamilton Allen
Quality Materials presented, Instructor very knowledgeable. Exceeded my expectations.
Anthony Muldrow
The training is a great introduction into the PMI mindset. Very informative and helpful
Bryan Tamburro
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