Explore how autonomous agentic AI bots are transforming ITSM. Learn the benefits, challenges, and strategies for adopting this
Read More →ITIL<sup>®</sup> Foundation Training Course Overview in Petaluma, CA
ITIL Foundation course is a 1/2-day workshop covering the basic understanding of the Life Cycle and packed with stimulating discussions, lots of practical examples, and a real-life case study woven through the course to illustrate the concepts taught. Participants are expected to equip themselves with knowledge in Service Management lifecycle, generic concepts, principles and model, functions, technology and architecture, and develop competence related to this certification.