What is the typical timeframe required to finish the ITIL MALC instruction?

The program is usually delivered over 4 to 5 highly focused days (30?35 hours). This length is necessary due to the sheer difficulty of Managing Across the Lifecycle and the critical time required for exhaustive, required analysis of situational examples.

Is this educational program exclusively intended for ITIL V3 Experts?

Correct. This course constitutes the final, compulsory stage within the ITIL V3/2011 framework to officially attain the prestigious ITIL Expert Exam status.1 It is the culminating requirement.

Who are the educators for the ITIL MALC Certification?

Our educators are exclusively certified ITIL Experts possessing significant field experience and specialized instruction in presenting the unique, complex ITIL Capstone Exam content. You will learn directly from individuals who have achieved the highest non-Master accreditation.

If I hold exactly 15 credits, is that satisfactory?

Yes, 15 credits obtained from Intermediate modules plus the ITIL Foundation is the mandatory minimum prerequisite. Do not attempt to register with fewer, as your enrollment will be technically denied for the ITIL MALC Certification examination.

What happens if a professional obligation forces me to miss one session?

You will not face failure due to a missed session. All instruction periods are recorded and immediately accessible. Furthermore, you are provided the guaranteed option to attend the exact session missed in any alternate running class group at no extra expense.

What are the typical participant numbers in each group?

We deliberately maintain small group sizes to ensure the personalized attention and comprehensive, targeted scenario-based conversation essential for successfully clearing the challenging ITIL MALC examination.

Are physical copies of the educational resources provided?

For conventional in-person training camps, yes. For live virtual sessions, we offer extensive, downloadable electronic learning materials. The substance remains identical and accredited.

Is preparatory reading necessary before commencing the MALC course?

Yes, this is a requirement. We highly advise dedicating 15?20 hours to analyzing the provided ITIL MALC case material and thoroughly reviewing your Intermediate module concepts before the scheduled training commencement date.

Is the difficulty level of the ITIL MALC assessment the primary reason for the extended course duration?

Absolutely. The challenging 90-minute examination structure, featuring only 8 questions that count toward the score, demands significant guided practice and debate on proper judgment and the distinctive 5/3/1/0 assessment methodology.

How precise are the simulated tests for the final ITIL examination?

They are engineered for maximum realism. They faithfully reproduce the ITIL MALC case study structure, the complexity of the scenarios, and the unique $5/3/1/0$ gradient grading method to guarantee absolutely no surprises on testing day.

Is the enrollment fee inclusive of the official certification attempt?

Yes. The vast majority of our premium course packages incorporate the official examination voucher for the ITIL MALC Certification, streamlining your final, critical step toward obtaining the ITIL Expert designation.

What quantity of sample questions is supplied?

You are granted access to multiple complete, 8-question, scored simulated examinations, in addition to numerous focused practice case study scenarios. You must drill these thoroughly until the scoring rationale becomes innate.

What is the meaning of ITIL Strategic Integration within the testing context?

It signifies that the questions assess your competence to synthesize principles across the service lifecycle. For instance: how a top-level decision in Service Strategy dictates the operational metrics defined in CSI. You must adopt an integrated viewpoint.

How should I prepare for the differential point system used for grading?

We supply specialized materials and exercises concentrating entirely on this specific challenge: distinguishing the optimal response (5 points) from the merely suitable response (3 points) and the fundamentally incorrect or hazardous response (0 points).

What is the foremost requirement for successfully passing the ITIL MALC assessment?

Success in ITIL MALC hinges on two primary factors: 1) Thorough familiarity with the case study details, and 2) Command of the specific $5/3/1/0$ grading system. Our curriculum is specifically designed to achieve proficiency in both simultaneously.

Are the instructional resources maintained with current information?

Yes. We ensure that all provided resources reflect the most current Managing Across the Lifecycle best practices and guidance provided by the PeopleCert examination board.

To what extent must the subject matter be understood for the test?

A strategic, overarching level of comprehension is mandatory. You must grasp the interfaces, governance, and value realization across the lifecycle stages, not merely the procedural steps within a single, isolated process.

Is assistance provided for the official prerequisite documentation?

Yes. We offer direct, practical assistance in compiling your prior Intermediate certificates to guarantee your ITIL MALC prerequisites documentation is audit-proof and accepted without administrative delays.

Is the examination structure appropriate for candidates whose first language is not English?

Due to the extensive nature and complexity of the case study questions, the assessment grants additional time (typically 15 minutes) for candidates who are non-native English speakers.

What kind of assistance is available if the examination is not successful?

Should you encounter a temporary setback, we offer complimentary repeat instruction, including private coaching sessions and an extension of your testing simulator access until you have successfully attained the ITIL Expert Exam designation.

How does the refund assurance operate?

It is straightforward and clear. If you are dissatisfied with the quality of the content for any reason within the first seven days of the Managing Across the Lifecycle program, we will return your complete payment.

Am I able to receive guidance from tutors outside of scheduled class times?

Absolutely. You receive continuous, 24/7 access to our specialized support personnel via a dedicated communication channel for specific ITIL MALC case study and scoring inquiries. We ensure your learning momentum is consistently maintained.

What is your fundamental commitment to ensuring my achievement?

To serve as your dedicated partner until you secure the full ITIL Expert Exam status, furnishing the necessary methodology, high-quality resources, and steadfast support required for success.

Who is responsible for responding to my help requests?

Your complex subject matter questions are exclusively managed by an authorized ITIL Expert Exam trainer or a specialized ITIL Expert, thereby guaranteeing authoritative and precise responses.

Does the guarantee cover the inherent difficulty of the ITIL MALC examination?

Our assurance minimizes the risk associated with the significant ITIL MALC exam difficulty by providing a thorough, zero-cost repeat instruction policy until you pass.

What milestone follows the attainment of ITIL Expert status?

The subsequent achievement is the ITIL Master status, which mandates verified five years of leadership experience and the presentation of practical, real-world ITIL application work for evaluation by a review panel.

Is there assistance available for documenting my 15 Intermediate credits?

Yes. We offer direct, hands-on help to validate and formally record your ITIL MALC prerequisites to avoid rejection or delays during your final ITIL Expert application submission.

Is it possible to switch between the virtual and physical classroom settings?

Yes. You may upgrade your enrollment from the live online format to the classroom training simply by paying the difference in the standard program cost.

Does the ITIL MALC Certification maintain its relevance now that ITIL 4 is available?

Indeed. ITIL Expert is a senior, internationally respected credential. Individuals who complete the V3/2011 track retain the ITIL Expert status, which is highly valued for demonstrating profound, comprehensive ITSM knowledge.

How is this qualification superior to merely completing individual Advanced modules?

You are required to complete the Advanced modules. The MALC is superior because it is the sole module that mandates ITIL Strategic Integration and delivers the comprehensive, lifecycle-spanning governance perspective that employers genuinely seek.

Will attaining this ITIL Capstone Exam level boost my remuneration?

Yes. Achieving the ITIL Expert Exam designation is a proven catalyst for increased income and progression into director-level positions in ITSM, IT governance, and independent consulting positions in the worldwide market.

How does this credential expedite my career path?

It supplies the conclusive, essential qualification that validates your capability to oversee and direct ITSM across the entire business, immediately removing the classification of 'tactical manager'.

Is the ITIL MALC scenario relevant to the local IT sector?

The case study situations are crafted for universal applicability, but our specialist trainers adapt the discussion with specific examples from the local IT and services industry to guarantee maximum real-world relevance.

What is the single most significant benefit of selecting this program?

The guaranteed competence in the 5/3/1/0 scoring methodology, transforming the biggest obstacle (the ITIL MALC examination complexity) into your chief competitive edge for successfully passing the exam.

In what way does this curriculum improve ITIL Strategic Integration within my current position?

You will acquire the sophisticated frameworks necessary to review your existing processes, proactively find inconsistencies between lifecycle phases, and lead CSI initiatives that effectively dissolve organizational barriers.

What makes the ITIL Expert status so crucial?

It demonstrates unmatched breadth and depth of knowledge, confirming your holistic grasp of IT service management?a core prerequisite for senior leadership and high-tier advisory roles.

Does this program address the transition to ITIL 4?

While the focus remains on MALC, we offer clear guidance on how the ITIL Expert Exam designation aligns with the ITIL 4 scheme (ITIL Managing Professional), ensuring you understand your standing within the current framework.

Will participation in this training help my organization meet ISO 20000 compliance standards?

Yes. Managing Across the Lifecycle is entirely centered on the strategic alignment and governance required for the implementation and upkeep of formalized service management systems such as ISO 20000.

What is the complete price for the ITIL MALC Certification?

The all-inclusive charge is determined by the specific delivery method you select (Live Online or Classroom). Kindly consult the provided schedule for the precise, prevailing fee in your local currency.

Are any unforeseen expenses contained within the total expense?

No. Our fee structure is completely clear. The cost covers the educational sessions, the official practice environment, and typically incorporates the official examination voucher. You should not anticipate any concealed fees.

Does the program charge incorporate the examination coupon for the ITIL Capstone Exam?

Yes, for most of our extensive packages, the official test voucher is included to simplify your final, critical step toward certification.

Is an installment payment plan available?

Yes. We facilitate adaptable Zero-Cost EMI choices via our affiliated payment processors to help spread out the considerable professional expenditure over a longer duration.

What are the terms for issuing a refund?

We guarantee a full 100% money-back if you are unsatisfied with the educational standard within the initial seven days from the program's commencement date.

Am I able to obtain a bill designated for my organization?

Absolutely. We issue an invoice compliant with GST requirements, addressed to your firm for either reimbursement or direct sponsorship arrangements.

Is the increased price justified by the difficulty of the ITIL MALC examination?

The elevated expense is warranted by the complexity of the subject matter, the professional background of the ITIL Expert trainers, and the substantial career advantage offered by the ITIL Expert Exam status that this qualification enables.

Can I register if I possess only 14 credits?

No. The prerequisites for the ITIL MALC are mandatory. You must first secure the missing credit (for instance, by taking another Intermediate module) before we can finalize your registration.

What is the price variation between the remote and in-person instruction?

In-person (Classroom) training usually carries a greater fee due to venue and logistical expenses, however, the quality of instruction for the ITIL Expert Exam preparation remains identical across both formats.

How do I officially register for the program?

Simply select your desired instruction method, click Enroll Now, and finalize the secure payment procedure. You will receive immediate access to the preparatory reading materials.

Final ITIL Step: MALC Expert Certified

Name: Final ITIL Step: MALC Expert Certified
Rating: 4.9 (320 reviews)

ITIL MALC Certification Overview

Your ITIL MALC Isn't a Certificate. It's Your Strategic Lever

You have achieved proficiency in the separate domains - Strategy, Design, Transition, Operation, and Continual Service Improvement. However, in the practical setting of IT, these divisions often fail to connect smoothly, methods conflict, and value is lost during transitions. You are proficient in a single area, but you lack the comprehensive framework required to guide the entire system. The ITIL MALC Certification is the definitive evidence that you comprehend how these five phases must collaborate, harmonize, and be controlled from a high-level viewpoint. This program is crafted to eliminate the core weakness of the Intermediate specialization: profound isolated knowledge. Managing Across the Lifecycle compels you to think like an ITIL Expert Exam aspirant, assessing situations where a choice in Service Design creates a vital, widespread effect on Service Operation - and vice versa. This is not learning by repetition; it represents the ultimate assessment of your strategic decision-making. The ITIL Expert designation, secured by successfully completing the MALC, is the indispensable credential for senior IT Service Management (ITSM) positions in the location and internationally. Without it, you are dismissed as an operational supervisor. With it, you acquire the terminology and governance structure to spearhead extensive, varied teams and implement major change that yields quantifiable business ROI. This is the ITIL Strategic Integration needed to participate in executive discussions. We developed this for professionals who are committed to moving beyond intermediate standing. The instruction is an intense consolidation of your prior learning, focusing exclusively on the connections, dialogues, and metrics that unify the Service Lifecycle. Prepare for detailed analysis of business scenarios - this is the point where your ITIL expertise finally converts into practical business insight.

ITIL MALC Training Course Highlights

Beyond Instruction - It Represents Your Professional Catalyst

Ultimate ITIL Expert Element

Successfully passing the ITIL MALC Certification constitutes the required final stage before achieving the esteemed ITIL Expert Exam title.1

Intricate Scenario Proficiency

Instruction is singularly concentrated on the case study structure, which assesses calculated decision-making across the entirety of the lifecycle phases.

Scored Multi-Option Questions

Discover how to optimize your marks on the specific 5/3/1/0 point structure utilized in the MALC and Intermediate assessments.

ITIL Strategic Alignment Emphasis

An in-depth exploration of how Oversight, Metrics, and Execution link the five lifecycle phases into a robust, value-focused framework.

Maximum Credit Contribution

Secures 5 compulsory credits essential for your ITIL Expert Exam standing, thereby completing your necessary total of 17 credits.

Prerequisite Verification

We deliver comprehensive assistance to confirm your ITIL MALC eligibility conditions are satisfied and accurately recorded prior to your registration.

Corporate Training

Tailored programs for teams with enterprise support

Learning Models

Choose from digital or instructor-led training for a customized learning experience.

LMS Platform

Access an enterprise-grade Learning Management System built for scalability and security.

Pricing Options

Pick from flexible pricing plans that fit your team size and learning goals.

Performance Dashboards

Track progress with intuitive dashboards for individuals and teams.

24x7 Support

Get round-the-clock learner assistance whenever you need help.

Account Manager

Work with a dedicated account manager who ensures smooth delivery and support.

Ready to transform your team?

Get a custom quote for your organization's training needs.

Upcoming Schedule

Join the next batch that fits your timezone

Skills You Will Gain In Our ITIL MALC Program

Transforming Insight into Practical Capability

Oversight and Planning

Discover how to utilize management frameworks across the complete Service Lifecycle, guaranteeing adherence and linking service planning directly to organizational objectives.

Inter-Stage Synchronization

Become proficient in the connections among all five phases, resolving clashes and guaranteeing uninterrupted flow of procedures (e.g., Transition Management connecting the Movement and Running phases).

Engagement and Interest Holder Supervision

Develop methods for efficient dialogue across departments and managing the conflicting priorities of various interested parties (Enterprise vs. Technology).

Evaluation and Key Indicators

Grasp how to establish, assess, and report figures that encompass the full lifecycle, offering true clarity into total service worth.

Corporate Transformation Facilitation

Obtain the techniques for initiating and maintaining the organizational modifications necessary to successfully introduce and refine IT Service Management (ITSM) practices.

Ongoing Service Enhancement (OSE) Direction

Learn the process for embedding the OSE methodology across every lifecycle stage, making improvement a continuous executive requirement.

Who This Program Is For

Suitable Professionals for the ITIL MALC Certification

ITIL Intermediate Certification holders who possess fifteen or more credits

Individuals preparing for the ITIL Expert Exam

Senior Leaders in IT Management, IT Directors, and Service Delivery Executives

ITSM Consultants and Chief Information Officers (CIOs)

Experts tasked with ITIL Strategic Alignment and oversight

People who have successfully completed several Intermediate modules but require the comprehensive, final perspective

If you fulfill the necessary requirements for ITIL MALC and aspire to the most elevated strategic positions within ITSM, this represents the critical, concluding challenge.

ITIL MALC Certification Training Program Roadmap

The Sequential Process for Achieving Success on Your Initial Try

Confirm Eligibility

Validate that you possess the ITIL Foundation and a minimum of 15 credits from the Intermediate tiers.

Methodical Integration

Register and assimilate the Managing Across the Lifecycle curriculum, integrating prior understanding into a comprehensive perspective.

In-Depth Scenario Study

Become proficient in analyzing the complete case study, emphasizing inter-lifecycle relationships and strategic harmony.

Weighted Assessment Practice

Dominate the distinct 5/3/1/0 grading system using focused practice tests that mimic the ITIL Capstone Exam structure.

Recognize Invalid Options

Acquire specialized methods to identify the 'distractor' (zero-point) selections that cause most examinees to fail.

Perform and Certify

Attempt the ITIL MALC Certification test, secure the mandatory 70% score, and instantly gain your ITIL Expert designation.

Drive Transformation

Utilize your ITIL Expert status to spearhead strategic ITSM modernization within your enterprise.

1/7

Why get ITIL MALC-certified?

The Qualification That Halts Restrictions

Cease being a mere process proprietor.

The ITIL MALC Certification instantly promotes you to the standing of an ITIL Expert, demonstrating comprehensive strategic proficiency.

Access Executive-Level Discussions.

Acquire the authority to influence and deliberate on crucial IT strategies throughout the entire enterprise, not merely inside one process department.

Attain 5 Mandatory Credits.

Secure the final, necessary credits for the ITIL Expert Exam designation, a vital prerequisite for advanced ITSM management appointments worldwide.

Eligibility and Pre-requisites for ITIL MALC Certification

Requirements for the ITIL MALC Qualification

The ITIL MALC Certification represents the concluding stage of the ITIL Intermediate track and is subject to stringent rules. You must satisfy every one of the subsequent ITIL MALC prerequisites to qualify for the assessment:

Eligibility Criteria:

ITIL Foundation: You must possess the ITIL Foundation Certificate.

Intermediate Credits: You are required to have successfully finished and passed ITIL Intermediate units, gathering a minimum of 15 credits from the Lifecycle and/or Capability pathways.

Mandatory Education: Successfully finishing an accredited Managing Across the Lifecycle instructional program is required prior to attempting the examination.

Course Modules & Curriculum

Comprehensive modules covering all knowledge areas

Module 1 Strategic Alignment & Governance ▾

Lesson 1: Key Concepts of the Service Lifecycle

Synthesize the purpose, objectives, and value of all five lifecycle stages and the role of governance (COBIT, ISO 20000) in Managing Across the Lifecycle.

Lesson 2: Governance and Organizational Structure

Examine how governance, decision rights, and organizational design must be aligned to support end-to-end service management and strategic objectives.

Lesson 3: Communication and Stakeholder Management

Master the techniques for communicating value and managing conflicts of interest across different lifecycle stages and various stakeholders (internal/external).

Module 2 Integrating Service Management Processes ▾

Lesson 1: Integrating Processes Across the Lifecycle

Deep dive into the interfaces of critical processes (e.g., Change, Release, Service Level Management) and how their conflicts are resolved via ITIL Strategic Integration.

Lesson 2: Managing Services Across the Lifecycle

Analyze service portfolio management, service catalog management, and the overall management of the service pipeline across all five stages.

Lesson 3: Value and Measurement

Define how value is achieved and measured throughout the lifecycle, focusing on linking Service Strategy goals to Service Operation metrics.

Module 3 Organizational Change & Improvement ▾

Lesson 1: Continual Service Improvement (CSI)

Master the role of CSI in integrating and driving improvement activities across all lifecycle stages, utilizing the 7-step process.

Lesson 2: Organizational Change Management

Understand the human and cultural challenges of implementing ITSM change, and how to use communication and motivation to achieve buy-in.

Lesson 3: Risk Management

Review risk identification, analysis, and management across the lifecycle, particularly focusing on how risks transition between stages.

Module 4 Critical Success Factors and Challenges ▾

Lesson 1: Critical Success Factors (CSFs) and Risks

Analyze the key CSFs for each lifecycle stage and the common risks and pitfalls encountered during the transition and operation phases in a large organization.

Lesson 2: Service Provider Types and Sourcing

Examine how the service lifecycle applies differently to internal, external, and shared service organizations, a common subject of the ITIL MALC case study.

Lesson 3: Challenges, CSFs, and Risks in Implementation

Synthesis of the common implementation challenges in the Indian context (vendor management, resource constraints) and strategies to overcome them.

Module 5 Exam Strategy and Final Synthesis ▾

Lesson 1: ITIL MALC case study Dissection

Intensive review of the provided case study, identifying strategic gaps, pain points, and critical areas for improvement that will feature in the exam.

Lesson 2: Conquering the 5/3/1/0 Scoring System

Specific, focused training on identifying the 'best' answer (5 points) and eliminating the 'distractor' (0 points) on the ITIL Capstone Exam.

Lesson 3: Final Passing ITIL MALC Strategy

Final mock exam execution, time management drills, and self-assessment against the ITIL MALC exam difficulty benchmarks to ensure readiness.

ITIL MALC & Exam FAQ

Find answers to common questions about our course and certification

What is the required threshold for passing the final ITIL Capstone Exam? ▾

You must secure 70% (equating to 28 correct points from a total of 40 potential points). Our methodology is precisely designed to consistently push your mock examination performance above 85% to ensure guaranteed success even under pressure.

Describe the structure of the ITIL Managing Across the Lifecycle Examination? ▾

It comprises only 8 scenario-based, multiple-choice inquiries. Each question presents four plausible answers, uniquely scored as 5, 3, 1, and 0 marks. It is a time-restricted, 90-minute assessment taken without reference materials.

How challenging is the ITIL MALC assessment? ▾

It is widely considered to be one of the most rigorous ITIL certifications. The challenge lies not in comprehension of concepts, but in making sound judgments. It demands advanced ITIL Strategic Integration skills to choose the single optimal (5-point) response from four viable alternatives.

What are the mandatory prerequisites for the ITIL MALC Certification? ▾

Candidates must possess the ITIL Foundation Certificate and have accumulated at least 15 credits from the Intermediate modules (either the Lifecycle or Capability streams), summing to 17 credits before being eligible to sit the MALC examination. These criteria are strictly enforced.

Will study materials based on the exam case scenario be provided beforehand? ▾

Affirmative. You will receive the specific case study utilized in the ITIL MALC exam as part of the accredited curriculum. We insist on dedicating a minimum of 15-20 hours to its analysis before the course commencement.

Is the effort required for the ITIL MALC exam complexity justified? ▾

Absolutely. Successful completion of the ITIL Capstone Exam immediately grants you the highly valuable ITIL Expert status, which is the crucial, mandatory credential for high-level ITSM, IT Governance, and CIO-track appointments globally.

Is the examination administered as an open-book test? ▾

Negative. The ITIL MALC Certification assessment is strictly closed-book. You are prohibited from consulting any notes, guides, or external resources during the test. You must possess complete mastery of the concepts and frameworks.

What is the best way to prepare for the graded 5/3/1/0 scoring scheme? ▾

Our comprehensive training focuses intensely on this. The main strategy is first to correctly identify and eliminate the single 'distractor' (0-point) option, then critically sequence the remaining three based on integrated, overarching ITIL principles.

What is the validity period for the ITIL Expert designation? ▾

The ITIL Expert status achieved via ITIL MALC Certification is permanent. Nevertheless, to maintain an active entry on the ITIL Official Site, you are required to complete an ITIL 4 module or maintain a current subscription to the CPD scheme every three years.

What distinguishes the ITIL Expert status from the ITIL Master designation? ▾

ITIL Expert (achieved through MALC) necessitates successful examination results and credits. ITIL Master requires Expert status plus a minimum of five years of proven leadership experience and a documented portfolio review demonstrating the real-world application of ITIL concepts.

How is the ITIL MALC case scenario applied in the official test? ▾

All 8 questions rely on this singular case scenario. The examination requires candidates to apply principles from all five lifecycle stages concurrently to resolve strategic, cross-functional issues presented within that specific context.

Does this program address concepts from ITIL 4? ▾

No. The MALC certification represents the culminating point of the ITIL V3/2011 qualification pathway. ITIL 4 utilizes a distinct structure (Managing Professional/Strategic Leader). This curriculum is exclusively for professionals finalizing the V3 Expert route.

What is the typical investment for the ITIL MALC Certification in your region? ▾

The combined expense for the training and examination voucher is substantial, often ranging from INR 80,000 to INR 1,50,000 for either the live online or in-person classroom choices. This price reflects the complexity of the course and the high professional value of the credential.

Will this qualification assist in maintaining my PMP accreditation? ▾

Yes. Completing this rigorous, instructor-led program contributes a significant quantity of Professional Development Units (PDUs), which can be utilized towards preserving your PMP certification.

What is the key objective of the ITIL Strategic Integration component? ▾

Its singular goal is to ensure individuals can unify and govern the five lifecycle stages, applying controls, change management, and measurement holistically across the entire service value chain to produce reliable value.

What is the single most important competency I will acquire from this instruction? ▾

Integrated, strategic decision-making. You will shift from perceiving ITIL as a collection of discrete processes to viewing it as an integrated framework for delivering business value, which is the necessary viewpoint for executive positions.

Why is the ITIL Expert credential considered highly vital? ▾

It demonstrates comprehensive knowledge and depth, confirming your understanding of IT service management holistically - a fundamental, absolute necessity for senior management and consultancy appointments.

In what way does this curriculum accelerate my professional trajectory? ▾

It delivers the final, mandatory credential that validates your capability to manage and lead ITSM across the entire organization, immediately removing the 'tactical manager' label from your resume.

Will participation in this training assist my company in meeting ISO 20000 compliance standards? ▾

Yes. Managing Across the Lifecycle is fundamentally focused on the strategic consolidation and governance required to implement and uphold official Service Management Systems such as ISO 20000.

What types of employment opportunities become available with this certification? ▾

It opens doors to high-level positions such as Senior IT Service Manager, Service Delivery Director, ITSM Architect, IT Operations Director, and independent ITSM Consultant.

Customer Testimonials

Hear from our successful graduates

★ ★ ★ ★ ★

Great class, very informative.

James Conklin

Project Manager, Harris Health System

★ ★ ★ ★ ★

Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.

Karle Scroggins

Operations Coordinator, Harris Health System

★ ★ ★ ★ ★

it was a great class. Lots of energy. And I enjoyed.

John Denke

Project Manager , Boeing

★ ★ ★ ★ ★

Fantastic course to prepare for PMP® exam.

Kevin Hambrice

Global Factory Sales & Marketing Manager, ABB

★ ★ ★ ★ ★

As a participant it was smooth sailing for me.

Eric S. Tumlinson

Sr. Project Manager, Montco Oilfield Contractors, LLC

★ ★ ★ ★ ★

Trainer was excellent. Shared good resources and good experiences.

Khemoni Holmes

Project Manager, Harris Health System

★ ★ ★ ★ ★

Good content and training.

Dennis Glover

Project Manager, eProtex

★ ★ ★ ★ ★

I wanted to let you know that I took and passed the PMP exam. Thanks to iCert Global and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely.

Steve Ditty

Executive Director, Cogent IBS

★ ★ ★ ★ ★

Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training.

Stefan Long

Owner, MAGMAX Group LLC

★ ★ ★ ★ ★

I was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do.

Nancy Davis

Sr. Project Manager , GK Software USA, Inc

★ ★ ★ ★ ★

Great class with a lot of information and tips to prepare for the exam

John Eric Nelson

Business Development Manager , WCA Waste

★ ★ ★ ★ ★

It was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class.

Mark Butler

Project Manager, Starbucks Via Aerotek

★ ★ ★ ★ ★

I was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience.

Xeng Yang

IT Specialist, Beautiful Creations & More

★ ★ ★ ★ ★

The training was very intense but covered with course material. It was more than I expected.

Bernadette Gilliam

Operations/Technical Support Analyst , The Johns Hopkins Hospital

★ ★ ★ ★ ★

I thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over.

Taylor Mitchell

Business Management, AT&T

★ ★ ★ ★ ★

Excellent training. Instructor was very knowledgeable and explained information in an understandable way

Sandra Hamilton Allen

Sales Analyst , Alcon

★ ★ ★ ★ ★

Quality Materials presented, Instructor very knowledgeable. Exceeded my expectations.

Anthony Muldrow

Engineering Safety Manager, SNC-Lavalin

★ ★ ★ ★ ★

The training is a great introduction into the PMI mindset. Very informative and helpful

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Managing Partner, Arrakis Development LLC

★ ★ ★ ★ ★

The training is a great introduction into the PMI mindset. Very informative and helpful

Joseph Quass

Senior Financial Analyst , Stanford Healthcare

★ ★ ★ ★ ★

All positive - trainer has vast experience in different types of projects which helped with the examples he provided

Alaa Ahmed Hameed Al-Kayat

Business Development Manager , Louis Berger

★ ★ ★ ★ ★

Great! Lots of material and very helpful to not only learn the material but also prepare for the exam. Completely satisfied with the training.

Jason Lui

Senior Product Manager, Ingenio

★ ★ ★ ★ ★

Great Course. Dr. Ram was an awesome teacher. I could listen to him all day.

Colleen Lee

Software Engineer, Johns Hopkins Community Physicians

★ ★ ★ ★ ★

I completed the Online Training Session and thought it was well put together and satisfied everything I expected.

Brent Herring

Site Project Controls Manager , Performance Contractors Inc

★ ★ ★ ★ ★

I really enjoyed how thorough trainer was with the course information and taking time to elaborate on areas that may have been somewhat confusing. He did a tremendous job in making sure that we knew what would possibly be on the exam and ensuring our confidence to take the exam within the next few months. Overall, I thought the course was great and trainer was exceptional in his teaching of the curriculum.

Quentin Cheeks

Marketing & Communications Project Coordinator, Johns Hopkins Community Physicians

★ ★ ★ ★ ★

Great content. Teacher did an excellent job of presenting the material, knew the material well.

Patrick Hinckley

Program Manager , P&W

Course & Support

Everything you need to know about our training options and support

How long does the ITIL MALC training take to complete? ▾

The course is typically delivered over 4 to 5 intensive days (30?35 hours). The duration is non-negotiable due to the sheer complexity of Managing Across the Lifecycle and the critical time needed for in-depth, mandatory case study analysis.

Is this training only for ITIL V3 Experts? ▾

Yes. This course is the final, mandatory step in the ITIL V3/2011 scheme to formally achieve the highly sought-after ITIL Expert Exam status. It is the capstone.

Who are the instructors for the ITIL MALC Certification? ▾

Our instructors are exclusively certified ITIL Experts with deep industry experience and specific training in delivering the unique, complex ITIL Capstone Exam syllabus. You learn from those who have already achieved the highest non-Master level.

What if I have exactly 15 credits, is that enough? ▾

Yes, 15 credits from Intermediate modules plus the ITIL Foundation is the minimum mandatory prerequisite. Do not enroll with less, as you will be administratively blocked from the ITIL MALC Certification exam.

What if a work commitment forces me to miss a class? ▾

You won't fail due to absence. Every session is recorded and available instantly. You also have the guaranteed flexibility to attend the same missed session in any other running batch at no extra cost.

What are the class sizes like? ▾

We intentionally maintain small batch sizes to force the personalized attention and in-depth, focused case study discussion required for successfully passing the complex ITIL MALC exam

Do you provide hard copies of the training material? ▾

For traditional classroom bootcamps, yes. For live online sessions, we provide comprehensive, downloadable digital courseware. The content is identical and accredited.

Do I need to do any pre-reading for the MALC course? ▾

Yes, this is mandatory. We strongly recommend spending 15?20 hours analyzing the provided ITIL MALC case study and rigorously reviewing your Intermediate module concepts prior to the training start date.

Is this course valid for professionals outside of the IT department? ▾

Yes. As the course is about strategic governance and value flow, it is highly relevant for Enterprise Architects, Business Relationship Managers, and C-level staff who need to understand IT's holistic contribution to the business.

Is the ITIL MALC exam difficulty the reason the course duration is longer? ▾

Absolutely. The difficult 90-minute exam format with only 8 graded questions requires extensive in-class practice and discussion on judgment and the obscure 5/3/1/0 scoring strategy.