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ITIL<sup>®</sup> Intermediate Practitioner
Certification Training Course

Training Classroom and Live Online Courses

Wigan, England, United Kingdom

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Key Features

  • Training By Expert Faculty
  • Accredited Courseware with chapter-end quizzes
  • Globally Accepted Certification
  • Sample Papers & Mock Exam
  • 2 full-length simulation tests
  • Course Completion Certificate
  • Complimentary E-learning for all participants
  • 24x7 Customer Support
  • Money Back Guarantee*
  • 3 Months Online Exam Simulator For Exam Preparation
  • Instructor-Led Online Project Mentoring Sessions
  • Classroom And Live Online Training Worldwide

ITIL<sup>®</sup> Intermediate Practitioner Training Course Overview in Wigan, England

ITIL Practitioner certification program is designed to provide the foundational knowledge and skills for building an effective IT organization. This course will help you implement service improvements based on ITIL best practices. This two-days course will help you to pass the exam on your first attempt and award you three credits towards your ITIL Expert certification.

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ITIL® Intermediate Practitioner Certification Training Schedule in Wigan, England


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GBP : 499.00   299.00 Only few seats left at this price!

  • ITIL Practitioner 90 Days E-Learning
  • Self paced online e-learning
  • Interactive audio-video lessons
  • Online Exam Simulator
  • ebook and study materials
  • Bonus: Free practice tests (Limited time)

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ITIL® Intermediate Practitioner Certification Training Course Advisor in Wigan, England

Kathy Rogers

Kathy Rogers, PMP

Director Of BD at Resolve It, Inc.

I'm a Project Management Professional and Lean Six Sigma Green Belt with experience in Change Management and fundraising.

Zahn Patin

Zahn Patin

Project Manager, PMP, MBA

PMP Certified, MBA professional who is passionate about education and serving the community.

Rufus Alexander

Rufus Alexander, M.B.A., PMP

Corporate Trainer

I'm an energetic Project Management Trainer with a passion for teaching. In 2014, I conducted nationwide workshops...

Tim McDermott

Tim McDermott, Trainer

National Project Management Trainer

Small businesses are constantly searching for new sources of revenue to increase business profits. Problem is, it is very expensive...

Norman Wilson

Norman Wilson

President Elect at PMI

Program Manager in charge of supporting PMO for Global Financial Service: Americas, Asia, and Europe. Currently working on...

Exam and Certification in Wigan, England

ITIL foundation v3 equivalent, v3 or 2011 is a mandatory requirement.

To take the ITIL Practitioner exam, individuals must hold a current ITIL Foundation certificate.

  • ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level certifications.
  • ITIL Practitioner is worth three credits towards the ITIL Expert qualification.
  • ITIL Practitioner is also worth 15 points towards your ITIL digital badge as part of our ITIL Membership programme.
  • This course is best suited to:
  • Professionals in IT development, IT operations, and IT service management;
  • Aspirants interested in understanding of the principles of service improvement or a building a career in IT Service Management
Certificate

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ITIL® Intermediate Practitioner Training Course Agenda in Wigan, England

ITIL Practitioner certification program is designed to provide the foundational knowledge and skills for building an effective IT organization. This course will help you implement service improvements based on ITIL best practices. This two-days course will help you to pass the exam on your first attempt and award you three credits towards your ITIL Expert certification.

Course Agenda

1. Service Management Concepts

Adopt and adapt
VOCR: value, outcomes, costs, and risks

2. Guiding Principles

Focus on value
Design for experience
Start where you are
Work holistically
Progress iteratively
Observe directly
Be transparent
Collaborate
Keep it simple

3. Service Improvement Approach

What is the vision?
Where are we now?
Where do we want to be?
How do we get there?
How do we know we’ve arrived?
How do we keep the momentum going?

4. Organizational Change Management (OCM)

What is OCM?
Sources of resistance
People transition
Stakeholder management
Sponsor management
Resistance management
Reinforcement

5. Metrics and Measurements

CSFs and KPIs
Metric cascades and hierarchies
Metric categories
Assessment
Reporting

6. Communication

Issues caused by poor communication
Benefits of good communication
Communication essentials
Communication principles
Communication types

7. Tips for Success on the ITIL Practitioner Exam

8. Sample Exam

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ITIL Practitioner Training in Other Cities

Aberdeen Aberdeenshire Aylesbury Vale Barnsley Basildon Basingstoke and Deane Bath and North East Somerset Belfast Birmingham Blackpool Bolton Bournemouth Bradford Brighton Bristol Bury Caerphilly Calderdale Cardiff Carmarthenshire Charnwood Chelmsford Christchurch Christchurch Colchester Coventry Derby Doncaster Dudley Dumfries and Galloway Dundee East Riding Edinburgh Falkirk Fife Flintshire Gateshead Glasgow Harrogate Highland Huntingdonshire Kingston Upon Hull Kirklees Knowsley Leeds Leicester Liverpool London Luton Macclesfield Maidstone Manchester Middlesbrough Milton Keynes New Forest Newbury Newcastle Upon Tyne North East Lincolnshire North Lanarkshire North Lincolnshire North Somerset North Tyneside Northampton Norwich Nottingham Oldham Peterborough Plymouth Portsmouth Reading Renfrewshire Rhondda Cynon Taff Rochdale Rochester Upon Medway Rotherham Salford Sandwell Sefton Sheffield Solihull South Gloucestershire South Lanarkshire South Somerset South Tyneside Southampton Southend On Sea St Helens Stockport Stockton On Tees Stoke On Trent Sunderland Swansea Swindon Tameside The Wrekin Trafford Wakefield Walsall Warrington West Lothian Wigan Windsor and Maidenhead Wirral Wokingham Wolverhampton Wycombe York

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