ITIL RCV Training Program Overview in Layton, UT

Your ITIL RCV Certification Isn't Just a Paper. It's Your Insurance Policy Against Outages.

You know the drill. A developer pushes a "minor" patch on Friday night. By Saturday morning, the service is down, the database is corrupted, and you are on a bridge call explaining why the rollback failed. You are fighting a war against unauthorized changes, undocumented assets, and a release process that relies on luck rather than logic. You are a victim of chaos. RCV-certified professionals are the masters of control. While others are rubber-stamping Change Requests (RFCs) or bypassing the CAB to "move fast," ITIL RCV professionals are enforcing a rigorous regime of testing, validation, and controlled deployment. They don't just "push code"; they orchestrate releases. Recruiters for high-velocity environments (FinTech, SaaS, Enterprise IT) don't want cowboys; they want Release Management ITIL experts who can ensure that speed doesn't kill stability. This isn't a theory class on definitions. Our ITIL Release Control and Validation training is a deep-dive into the mechanics of the "Transition" phase. You will learn how to run a Change Advisory Board (CAB) that actually creates value, how to build a Configuration Management System (CMS) that isn't a lie, and how to validate services so that users get what they actually asked for. We built this for the Release Managers, Change Managers, and Build Engineers who are tired of being the scapegoat for bad releases. Whether you are in Layton, UT's startup ecosystem or Mumbai's banking sector, this training gives you the authority to stop a bad release in its tracks. You will learn to standardize the "Build, Test, Deploy" cycle to ensure that every change is a step forward, not a stumble backward.

ITIL RCV Training Course Highlights in Layton, UT

More Than a Course - It's Your Deployment Defense

PeopleCert Accredited

We are an Authorized Training Organization (ATO). Your credits are guaranteed to count toward your ITIL Capability Stream total.

Practical "Change" Labs

We don't just talk about RFCs. We simulate Emergency CAB meetings and standard change models to test your decision-making under pressure.

Configuration Management Focus

Learn the hardest part of ITIL - Service Asset and Configuration Management (SACM) and how to actually map CI relationships in the real world.

Exam-Centric Strategy

The RCV exam is scenario-heavy. We provide specific ITIL RCV exam tips to help you deconstruct complex transition scenarios and find the "most correct" answer.

Testing & Validation

Move beyond "Unit Testing." Learn the V-Model and how to validate service utility and warranty before go-live.

24/7 Expert Support

Stuck on a concept like the "CMS vs. CMDB"? Our experts are available around the clock to clarify the technical nuances.

Corporate Training

Tailored programs for teams with enterprise support

Learning Models

Choose from digital or instructor-led training for a customized learning experience.

LMS Platform

Access an enterprise-grade Learning Management System built for scalability and security.

Pricing Options

Pick from flexible pricing plans that fit your team size and learning goals.

Performance Dashboards

Track progress with intuitive dashboards for individuals and teams.

24x7 Support

Get round-the-clock learner assistance whenever you need help.

Account Manager

Work with a dedicated account manager who ensures smooth delivery and support.

Ready to transform your team?

Get a custom quote for your organization's training needs.

Upcoming Schedule

Join the next batch that fits your timezone

Skills You Will Gain In Our ITIL RCV Training Program

From Knowledge to Actionable Intelligence

Change Management

Become the gatekeeper. You will learn to manage the lifecycle of all changes, enabling beneficial updates while minimizing disruption. You will master standard, normal, and emergency change models.

Release & Deployment Management

Master the rollout. You will learn to plan, schedule, and control the movement of releases to test and live environments, ensuring the integrity of the live environment is protected.

Service Asset & Configuration Mgmt (SACM)

Own the data. You will learn to identify, control, record, audit, and verify service assets and configuration items (CIs), creating a "Source of Truth" for the IT estate.

Service Validation & Testing

Trust but verify. You will learn to ensure that deployed releases and resulting services meet customer expectations and verify that IT operations can support the new service.

Request Fulfillment

Streamline the routine. You will learn to handle service requests (password resets, software installs) professionally and efficiently, separating them from Incidents.

Knowledge Management

Stop the brain drain. You will learn to gather, analyze, store, and share knowledge, ensuring the right information is available to the right person at the right time (DIKW hierarchy).

Who This Program Is For

Ideal Candidates for ITIL RCV Certification

Change Managers / Coordinators Release Managers / Deployment Leads

Configuration Managers (CMDB Owners) Software Build Engineers

IT Quality Assurance (QA) Leads Service Desk Managers (handling Requests)

If you are responsible for moving code, hardware, or services from "Dev" to "Production," this ITIL Intermediate RCV module is your mandatory professional standard.

ITIL RCV Certification Training Program Roadmap in Layton, UT

The Step-by-Step System for First-Attempt Success

Step 1: Verify Foundation

Ensure you have your ITIL Foundation certificate (Mandatory).

Step 2: Choose RCV

Select the Release, Control, and Validation module for transition mastery.

Step 3: Process Immersion

Complete the rigorous training on Change, Release, and SACM.

Step 4: Master the Scenarios

Drill deep into the multi-part case studies used in the exam using our ITIL RCV sample papers.

Step 5: Validate Knowledge

Pass our internal mock assessments with >80%.

Step 6: Pass the Exam

Conquer the 90-minute, scenario-based RCV exam.

Step 7: Bank 4 Credits

Add 4 significant credits to your ITIL Expert portfolio.

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Why get ITIL RCV Certified?

The Credential That Ends the Gatekeeping

Stop Bottleneck Perception

Stop being viewed as a bottleneck. Prove that your "bureaucracy" is actually risk management that saves the company money.

Bridge Dev-Ops Gap

Bridge the gap between Dev and Ops. RCV provides the common language and process structure that makes DevOps actually work in large enterprises.

Unlock Specialized Roles

Unlock specialized roles. Qualify for high-paying "Release Manager" and "Change Authority" positions that require certified expertise.

Eligibility and Pre-requisites

For ITIL RCV

This is an advanced Capability module. It assumes you understand the basics of the service lifecycle.

Eligibility Criteria:

Mandatory Prerequisite: You must hold a valid ITIL Foundation certificate (v3, 2011, or ITIL 4 Foundation). You cannot sit for RCV without it.

Training Requirement: You must complete an accredited training course (like ours) to get the "Candidate Number" required for the exam.

Recommended Experience: We strongly advise candidates to have 2+ years of experience in Release, Change, or Testing environments to understand the complex scenarios.

Course Modules & Curriculum

Comprehensive modules covering all knowledge areas

Module 1 Change Management ▾

Lesson 1: The Change Lifecycle

Master the end-to-end process. Learn to record, assess, authorize, and coordinate changes. Understand the critical difference between "Change" and "Release."

Lesson 2: Change Models

Stop treating every change the same. Learn to build Standard Change models (pre-authorized), Normal Change workflows, and Emergency Change procedures that actually work.

Lesson 3: The CAB and ECAB

Learn how to run a Change Advisory Board (CAB) that isn't a waste of time. Understand the specific role of the Emergency CAB (ECAB) during crises.

Module 2 Service Asset & Configuration Management (SACM) ▾

Lesson 1: The Configuration Model

Understand the logical model of the IT infrastructure. Learn the difference between an Asset and a Configuration Item (CI).

Lesson 2: The CMS and CMDB

Master the structure. Learn how the Configuration Management System (CMS) aggregates data from various Configuration Management Databases (CMDBs).

Lesson 3: Verification and Audit

Data rots. Learn the procedures for verification and audit to ensure your CMDB matches the physical reality of the data center.

Module 3 Release & Deployment Management ▾

Lesson 1: Release Policies & Planning

Define the rules of the road. Learn to create a Release Policy that dictates how and when software moves to production. Master the "Big Bang" vs. "Phased" deployment strategies.

Lesson 2: Build, Test, and Deploy

Manage the pipeline. Learn the mechanics of building the release package, testing it in a staging environment, and deploying it to live.

Lesson 3: Early Life Support (ELS)

The job isn't done at deployment. Learn how to structure Early Life Support to handle the immediate issues post-go-live.

Module 4 Service Validation & Testing ▾

Lesson 1: The V-Model

Validate quality. Learn the V-Model concept, mapping requirements to testing levels (Unit, Integration, System, Acceptance).

Lesson 2: Validation Strategy

Don't just test for bugs; test for value. Learn to validate that the service will deliver the required utility (fitness for purpose) and warranty (fitness for use).

Module 5 Request Fulfillment ▾

Lesson 1: Managing Requests

Stop clogging the Incident queue. Learn to separate Service Requests (standard, low risk) from Incidents (unplanned interruptions).

Lesson 2: Self-Help and Automation

Learn how to design request catalogs and self-help portals that empower users and reduce the load on the Service Desk.

Module 6 Knowledge & Evaluation ▾

Lesson 1: Knowledge Management (KM)

Capture the wisdom. Learn to manage the Service Knowledge Management System (SKMS) and the Data-Information-Knowledge-Wisdom (DIKW) structure.

Lesson 2: Change Evaluation

The final check. Learn the formal process for evaluating major changes to determine if the actual performance matches the predicted performance.

Lesson 3: Exam Strategy

Review ITIL RCV exam tips. Learn to handle the "Gradient Scoring" questions and manage your time during the 90-minute test.

ITIL RCV & Exam FAQ

Find answers to common questions about our course and certification

What is the ITIL RCV Certification? ▾

RCV stands for Release, Control, and Validation. It is an Intermediate-level "Capability" module. It focuses on the practical "Transition" processes: Change, Release, Configuration, Validation, Request, and Knowledge Management.

How many credits is RCV worth? ▾

It is worth 4 Credits towards the ITIL Expert qualification. It is a high-value module because it covers a large cluster of critical processes.

ITIL RCV vs PPO: Which should I take? ▾

This is a common question. Take RCV if you deal with Changes, Deployments, Builds, and Testing. Take PPO if you deal with Uptime, Capacity, Disaster Recovery, and Availability. RCV is about "moving things"; PPO is about "keeping things running."

Is the RCV exam difficult? ▾

Yes. It is scenario-based. You will read a complex story about a company's failed release or messy change process and answer 8 questions. The challenge is identifying the best ITIL process to fix the mess.

What is the "Capability Stream"? ▾

The Capability Stream (RCV, PPO, OSA, SOA) focuses on execution and processes. The Lifecycle Stream (SS, SD, ST, SO, CSI) focuses on management and strategy. RCV is for the "doers."

Does RCV cover DevOps? ▾

Not explicitly by name, but the principles of RCV (controlled release, automated testing, configuration management) are the foundational requirements for any successful DevOps pipeline.

What is the pass mark? ▾

You need 70% (28 out of 40 marks) to pass. The questions are gradient scored (5, 3, 1, 0 marks).

Can I use the ITIL core books in the exam? ▾

No. The RCV exam is Closed Book. You must internalize the processes.

Is Configuration Management (SACM) really that important? ▾

Yes. In RCV, SACM is critical. You can expect at least 1-2 full scenarios dedicated to how CIs are identified, controlled, and audited.

Do I need the Foundation certificate first? ▾

Yes. You cannot take ITIL Intermediate RCV without holding a valid ITIL Foundation credential.

How long does the exam take? ▾

You have 90 minutes. If you are taking it in a non-native language, you may be eligible for extra time.

Is this relevant for Software Testers? ▾

Absolutely. The "Service Validation and Testing" module within RCV gives testers a strategic framework, moving them from "bug hunters" to "Service Validators."

Does the certificate say "Intermediate" or "RCV"? ▾

The certificate typically states "ITIL Certificate in Release, Control, and Validation." It is recognized as an Intermediate Capability level certification.

How much does the exam cost? ▾

Pricing varies by region. In India, it is typically bundled with training. Check our "Schedule" section for the current ITIL Release Control and Validation training and exam bundle price.

Can I self-study? ▾

No. Axelos/PeopleCert requires you to attend an accredited training course to obtain the candidate eligibility number.

Customer Testimonials

Hear from our successful graduates

★ ★ ★ ★ ★

Great class, very informative.

James Conklin

Project Manager, Harris Health System

★ ★ ★ ★ ★

Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.

Karle Scroggins

Operations Coordinator, Harris Health System

★ ★ ★ ★ ★

it was a great class. Lots of energy. And I enjoyed.

John Denke

Project Manager , Boeing

★ ★ ★ ★ ★

Fantastic course to prepare for PMP® exam.

Kevin Hambrice

Global Factory Sales & Marketing Manager, ABB

★ ★ ★ ★ ★

As a participant it was smooth sailing for me.

Eric S. Tumlinson

Sr. Project Manager, Montco Oilfield Contractors, LLC

★ ★ ★ ★ ★

Trainer was excellent. Shared good resources and good experiences.

Khemoni Holmes

Project Manager, Harris Health System

★ ★ ★ ★ ★

Good content and training.

Dennis Glover

Project Manager, eProtex

★ ★ ★ ★ ★

I wanted to let you know that I took and passed the PMP exam. Thanks to iCert Global and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely.

Steve Ditty

Executive Director, Cogent IBS

★ ★ ★ ★ ★

Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training.

Stefan Long

Owner, MAGMAX Group LLC

★ ★ ★ ★ ★

I was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do.

Nancy Davis

Sr. Project Manager , GK Software USA, Inc

★ ★ ★ ★ ★

Great class with a lot of information and tips to prepare for the exam

John Eric Nelson

Business Development Manager , WCA Waste

★ ★ ★ ★ ★

It was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class.

Mark Butler

Project Manager, Starbucks Via Aerotek

★ ★ ★ ★ ★

I was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience.

Xeng Yang

IT Specialist, Beautiful Creations & More

★ ★ ★ ★ ★

The training was very intense but covered with course material. It was more than I expected.

Bernadette Gilliam

Operations/Technical Support Analyst , The Johns Hopkins Hospital

★ ★ ★ ★ ★

I thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over.

Taylor Mitchell

Business Management, AT&T

★ ★ ★ ★ ★

Excellent training. Instructor was very knowledgeable and explained information in an understandable way

Sandra Hamilton Allen

Sales Analyst , Alcon

★ ★ ★ ★ ★

Quality Materials presented, Instructor very knowledgeable. Exceeded my expectations.

Anthony Muldrow

Engineering Safety Manager, SNC-Lavalin

★ ★ ★ ★ ★

The training is a great introduction into the PMI mindset. Very informative and helpful

Bryan Tamburro

Managing Partner, Arrakis Development LLC

Course & Support

Everything you need to know about our training options and support

What is the duration of the RCV course? ▾

The core ITIL RCV training is typically a 3-day intensive bootcamp (full-time) or spread over 4-5 evenings (part-time), totaling approximately 20-24 hours of focused instruction. This duration is engineered to surgically cover the seven core processes?from Change Management to Service Validation?ensuring maximum knowledge density and exam readiness, not comfort.

Do you provide ITIL RCV sample papers? ▾

Yes. We provide a comprehensive learner workbook containing multiple full-length sample papers. These are specifically designed to mimic the ITIL RCV gradient scoring system (5, 3, 1, 0 marks). They come with detailed, accredited answer explanations to help you stop guessing and start understanding the subtle, yet critical, difference between a "good" (3-mark) and "best" (5-mark) ITIL action.

Who are the trainers? ▾

Our trainers are not career academics. They are certified Service Transition Managers and Release Architects with 15+ years of demonstrable field experience. They've executed high-stakes transitions in complex, high-risk environments (e.g., Banking, Telecom, and Global Capability Centers), ensuring your learning is grounded in what actually works, not just textbook theory.

Is the training valid for ITIL 4? ▾

This training is explicitly for the ITIL v3 Credit System. However, the principles?rigid control of Change, predictable Release, and rigorous Validation?are the 100% foundational bedrock of ITIL 4. The 4 Credits earned are a crucial, direct contribution toward the 17-credit prerequisite for the ITIL 4 Managing Professional Transition module, making it a non-negotiable step for experienced pros.

Can I take the course online? ▾

Yes. We offer a fully interactive, expert-led Instructor-led LIVE virtual classroom. This is not pre-recorded garbage; it mirrors the physical classroom intensity, allowing you to access high-quality ITIL RCV training from any global location.

What materials do I get? ▾

You will receive the official RCV syllabus, a highly detailed learner workbook, printable process flowcharts for Change/Release that cut through the complexity, and guaranteed lifetime access to our Learning Management System (LMS) resources.

Do you help with exam booking? ▾

Yes. As an Accredited Training Organization (ATO), we handle the administrative mess. We purchase the official PeopleCert voucher for you and provide clear, full assistance on scheduling the exam at your convenience.

Is there a guarantee? ▾

Yes, a robust Pass Guarantee. Attend the full program, complete the mandatory mock exams, and if you fail the official ITIL RCV exam, you get free remedial training and support until you pass. We guarantee preparation, not laziness.

Can I access the recordings later? ▾

Yes. You get a minimum of 180 days of access to the class recordings and all associated digital materials. This is for reinforcing concepts and focused revision, not for skipping the live sessions.

Does the course cover the "Seven Rs of Change"? ▾

Absolutely. This is a core, non-negotiable concept and the foundation of effective Change Management control. We thoroughly drill the Seven Rs checklist (Who Raised it? What is the Reason? What is the Return? Risks? Resources? Responsible? Relationship?) until it is automatic for your CAB submissions.