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ITIL® Intermediate Service Strategy Certification Training Course in Schaumburg, IL, United States

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Key Features

  • Complimentary 1year of High Quality E-Learning Access
  • Earn 16 Hours PDU (Training) Certificate
  • Peoplecert approved course content.
  • 24x7 teaching assistance and support
  • Hard copy of the course Material
  • 2 sample test papers
  • Exam Simulators
  • On-request revision session


ITIL® Intermediate Service Strategy Certification Training Schedule in Schaumburg, IL


E-LEARNING

USD : 399.00   299.00

  • ITIL Intermediate Service Strategy 90 Days E-Learning
  • Self paced online e-learning
  • Interactive audio-video lessons
  • Online Exam Simulator
  • ebook and study materials

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CORPORATE TRANING

  • Customized learning delivery model (digital material and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

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ITIL® Intermediate Service Strategy Training Course Description in Schaumburg, IL



Course Description Images Prepare for the ITIL Intermediate Service Strategy Certification Exam with full-time intensive training course from iCert Global in Schaumburg, IL. We are an AXELOS Certified Partner for imparting ITIL Intermediate training in Schaumburg, IL and an Acquiros Accredited Training Organization (ATO) for ITIL Intermediate certification training worldwide.
Our expert trainer will ensure that your learning goals are achieved by attending our three days full-time, intensive training session. Our course content includes two simulated ITIL Intermediate Service Strategy (SS) practice tests with 80 sample ITIL Intermediate SS exam prep questions. Our courseware prepared by leading lights with hands-on experience in IT service management, complemented by practice tests and mock exams will better equip the participant to clear the ITIL Foundation exam in their first attempt.
Don’t miss this chance to fast track your career as an ITSM professional with a globally recognized ITIL Intermediate SS certification that propels your career to greater heights.
Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL Intermediate Service Strategy (SS) certification training courses in Schaumburg, IL and other cities across United States or call now on +1 (713)- 287-1213 / (713)-287-1214 or e-mail info (at) icertglobal (dot) com for more information on our upcoming ITIL certification training courses in Schaumburg, IL.

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ITIL® Intermediate Service Strategy Training Course Agenda in Schaumburg, IL



Course Overview

The Service Strategy (SS) enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.
The SS module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or programme.
The strategic aspects of a service should not be underestimated. Adopting service strategy techniques and principles can help organizations ensure that their IT teams are aligned with the business as a whole and are not just focused on technical concerns. This can enable better communication within an organization resulting in smoother and swifter development of new or updated products and services.
The SS module offers the same benefits to individuals who will be better able to understand the relationship between the IT and general aspects of their work and to appreciate how the ITIL best practice framework can help them work more efficiently.

Course Agenda


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·Introduction to Service Strategy:
The purpose and objectives of service strategy
The scope of service strategy and ways that service strategy adds value to the business
The context of service strategy in relation to all other lifecycle stages

Service strategy principles:
Basic approach to deciding a strategy
Strategy and opposing dynamics
Outperforming competitors
The four P’s of Service Strategy
Services
Value
Utility and Warranty
Assets – Customer, service and strategic Defining Services
Strategies for Customer Satisfaction
Service economics
Sourcing strategy
Strategy inputs and outputs

Service Strategy Processes:
A management perspective of the purpose and value of the service strategy processes, how they integrate within service strategy and how they interface with other lifecycle phases
Governance

Setting the strategy for governance
Evaluate, direct and monitor
Governance framework
What is IT Governance
Governance Bodies
How Service Strategy relates to Governance

Organizing for Service Strategy:
Organizational development
Organizational departmentalization
Organizational Design
The roles of service owner and BR Manager

Technology Considerations:
Service automation
Service interfaces

Implementing and improving service strategy:
Implementation through the lifecycle
Following a lifecycle approach
Impact of Service Strategy on other lifecycle stages

Challenges, critical success factors and risks:
Be able to provide insight and guidance for service Strategy challenges, risks and critical success factors






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ITIL® Intermediate Service Strategy Exam and Certification in Schaumburg, IL



Eligibility

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management
  • ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

ITIL Credit System

  • Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.
  • The SS module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.



ITIL® Intermediate Service Strategy Certification Training FAQs in Schaumburg, IL



What is the cost of ITIL Foundation classroom training?
ITIL Foundation courses are generally 3 days long. iCert Global offers ITIL Foundation course that leads to the ITIL foundation qualification and enables delegates to understand the key concepts and terminology within the newly updated ITIL framework. Delegates will sit the ITIL exam on the final day. The cost of this course depends upon the location .

What is an ITIL qualification?
ITIL stands for: Information Technology Infrastructure Library.
The ITIL Certificates are designed as - IT Service Management - qualifications . They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the Axelos IT Infrastructure Library guidelines.

What does having ITIL certification mean?
The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.

How do I get recognised in ITIL?
To get recognised in ITIL as an individual you need to achieve certification by taking an ITIL examination through a recognised exam centre. There are several levels to ITIL certification and which one aim to reach will depend on your current career level and your aspirations for the future.
For companies wishing to adopt ITIL, the route tends to be slightly different. The biggest decision is deciding if ITIL is right for you, and that requires an investment of time, collecting and reviewing information from the marketplace.

Why do I need an ITIL Qualification?
If you serious about a career as IT Service specialist or deeply interested in IT Service Management, then you need industry-recognized credentials in support of your interest and inclinations to take your efforts forward in shaping a career. Axelos-accredited ITIL certificate is both renowned and recognized for you to stand out head over shoulders over your peers.
The majority of companies that implement ITIL also encourage their employees to take the exams. If your staff have accredited ITIL qualifications, then you can present your company as using ITIL. This works particularly well where you tender for or supply to any large IT organisations or outsourcing companies.

What Does ITIL Comprise of?
ITIL consists of a library of five books:

  • Service Strategy – Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers.
  • Service Design – Guidance to shape the way in which your service strategy will become a reality.
  • Service Transition – Guidance on the implementation of these services.  Moving from the previous state to the new state.
  • Service Operation – Guidance on the day to day management and measurement of your services.
  • Continual Service Improvement – Guidance on how to periodically reviews your portfolio of services to ensure that they are as good as they can be and still of value you to your clients.

In addition, ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.

Can I use the ITIL Manuals only to study?
For foundation level you can, as the ITIL manuals contain pretty much everything you need. However it is hard work, and often your own interpretation of ITIL may be different to that required. If you are working on a shoestring budget, then this may be the only option open to you, but with all the extra study involved, your time may be better spent learning using an accredited course.
For the intermediate or diploma levels it is compulsory to attend an accredited training course.

What languages are the ITIL examinations available in?
The Foundation examinations are available in English, French, Spanish, German, Portugese, Chinese, Japanese and Russian. The Practitioner examinations are available in English only. The Service Manager examinations are available in English, German and Russian.

If I take ITIL Foundation in another language do I still have to learn the ITIL terms in English?
Yes, you do. In the examinations you will find both the English as well as the translated terms. The ITIL terms can be found in the exam requirements.

How long do I have to wait for the results of my multiple choice examinations?
For each multiple choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.

How can I specify how my name should be printed on the certificate?
At the start of the examination session one fills in the Personal Data Form. On this form there is an item where you can specify exactly how your name should be printed on the certificate.

What happens if I fail an exam?
In the unfortunate case you failed an examination, you can take part in another examination session, which is subject to a resit fee. This does not necessarily have to be at the same examination centre.
There is no limit to the number of times you can retake the examination.
Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.

What is Prometric and what is its role?
Thomson Prometric is a worldwide provider of computer based examinations. The ITIL Foundation examination is one of the examinations available in the Prometric Authorized Testing Centers.

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user77.jpgGreat class, very informative. James Conklin, Project Manager, Harris Health System  --  
user88.jpgGreat PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed. Karle Scroggins, Operations Coordinator, Harris Health System  --  
user99.jpgit was a great class. Lots of energy. And I enjoyed. John Denke, Project Manager , Boeing  --  
user10.jpgFantastic course to prepare for PMP® exam. Kevin Hambrice, Global Factory Sales & Marketing Manager, ABB  --  
user11.jpgAs a participant it was smooth sailing for me. Eric S. Tumlinson, Sr. Project Manager, Montco Oilfield Contractors, LLC  --  
user_icon22.pngTrainer was excellent. Shared good resources and good experiences. Khemoni Holmes, Project Manager, Harris Health System  --  
user_icon22.pngGood content and training. Dennis Glover, Project Manager, eProtex  --  
444.jpgI wanted to let you know that I took and passed the PMP exam. Thanks to iCert Global and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely. Steve Ditty, Executive Director, Cogent IBS  --  
295ca05.jpg Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training. Stefan Long, Owner, MAGMAX Group LLC  --  
3a73726.jpgI was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do. Nancy Davis, Sr. Project Manager , GK Software USA, Inc  --  
John Eric.jpgGreat class with a lot of information and tips to prepare for the exam John Eric Nelson, Business Development Manager , WCA Waste  --  
Mark Butler.jpgIt was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class. Mark Butler, Project Manager, Starbucks Via Aerotek  --  
user_icon22.pngI was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience. Xeng Yang, IT Specialist, Beautiful Creations & More  --  
3cef5f7.jpgThe training was very intense but covered with course material. It was more than I expected. Bernadette Gilliam, Operations/Technical Support Analyst , The Johns Hopkins Hospital  --  
04e7495.jpgI thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over. Taylor Mitchell, Business Management, AT&T  --  
user_icon22.pngExcellent training. Instructor was very knowledgeable and explained information in an understandable way Sandra Hamilton Allen, Sales Analyst , Alcon   --  
user_icon22.pngQuality Materials presented, Instructor very knowledgeable. Exceeded my expectations. Anthony Muldrow, Engineering Safety Manager, SNC-Lavalin  --  
Bryan.jpgThe training is a great introduction into the PMI mindset. Very informative and helpful Bryan Tamburro, Managing Partner, Arrakis Development LLC  --  
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