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ITIL<sup>®</sup> Intermediate Service Strategy
Certification Training Course

Training Classroom and Live Online Courses

Yonkers, NY, United States

Key Features

  • Complimentary 1year of High Quality E-Learning Access
  • Earn 16 Hours PDU (Training) Certificate
  • Peoplecert approved course content.
  • 24x7 teaching assistance and support
  • Hard copy of the course Material
  • 2 sample test papers
  • Exam Simulators
  • On-request revision session

ITIL<sup>®</sup> Intermediate Service Strategy Training Course Overview in Yonkers, NY

The Service Strategy (SS) enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.
The SS module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or programme.
The strategic aspects of a service should not be underestimated. Adopting service strategy techniques and principles can help organizations ensure that their IT teams are aligned with the business as a whole and are not just focused on technical concerns. This can enable better communication within an organization resulting in smoother and swifter development of new or updated products and services.
The SS module offers the same benefits to individuals who will be better able to understand the relationship between the IT and general aspects of their work and to appreciate how the ITIL best practice framework can help them work more efficiently.

ITIL® Intermediate Service Strategy Certification Training Schedule in Yonkers, NY


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E-LEARNING

USD : 399.00   299.00 Only few seats left at this price!


  • ITIL Intermediate Service Strategy 90 Days E-Learning
  • Self paced online e-learning
  • Interactive audio-video lessons
  • Online Exam Simulator
  • ebook and study materials
  • Bonus: Free practice tests (Limited time)

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ITIL® Intermediate Service Strategy Certification Training Course Advisor in Yonkers, NY

Exam and Certification in Yonkers, NY

Eligibility

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management
  • ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

ITIL Credit System

  • Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.
  • The SS module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.
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ITIL® Intermediate Service Strategy Training Course Agenda in Yonkers, NY

The Service Strategy (SS) enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.
The SS module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or programme.
The strategic aspects of a service should not be underestimated. Adopting service strategy techniques and principles can help organizations ensure that their IT teams are aligned with the business as a whole and are not just focused on technical concerns. This can enable better communication within an organization resulting in smoother and swifter development of new or updated products and services.
The SS module offers the same benefits to individuals who will be better able to understand the relationship between the IT and general aspects of their work and to appreciate how the ITIL best practice framework can help them work more efficiently.


·Introduction to Service Strategy:
The purpose and objectives of service strategy
The scope of service strategy and ways that service strategy adds value to the business
The context of service strategy in relation to all other lifecycle stages

Service strategy principles:
Basic approach to deciding a strategy
Strategy and opposing dynamics
Outperforming competitors
The four P’s of Service Strategy
Services
Value
Utility and Warranty
Assets – Customer, service and strategic Defining Services
Strategies for Customer Satisfaction
Service economics
Sourcing strategy
Strategy inputs and outputs

Service Strategy Processes:
A management perspective of the purpose and value of the service strategy processes, how they integrate within service strategy and how they interface with other lifecycle phases
Governance

Setting the strategy for governance
Evaluate, direct and monitor
Governance framework
What is IT Governance
Governance Bodies
How Service Strategy relates to Governance

Organizing for Service Strategy:
Organizational development
Organizational departmentalization
Organizational Design
The roles of service owner and BR Manager

Technology Considerations:
Service automation
Service interfaces

Implementing and improving service strategy:
Implementation through the lifecycle
Following a lifecycle approach
Impact of Service Strategy on other lifecycle stages

Challenges, critical success factors and risks:
Be able to provide insight and guidance for service Strategy challenges, risks and critical success factors

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