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ITIL<sup>®</sup> Intermediate Service Transition
Certification Training Course

Training Classroom and Live Online Courses

Lakewood, OH, United States

Key Features

  • Complimentary 1year of High Quality E-Learning Access
  • Earn 16 Hours PDU (Training) Certificate
  • 24x7 teaching assistance and support
  • Hard copy of the course Material
  • 2 sample test papers
  • Exam Simulators
  • On-request revision session

ITIL<sup>®</sup> Intermediate Service Transition Training Course Overview in Lakewood, OH

The Service Transition (ST) focuses on the process and practice techniques required to build, test and implement products and services and also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases.
iCert Global 2 days ITIL® Intermediate Service Transition (ST) Classroom Training is an intense training on ITIL® Framework, led by highly experienced & certified trainers. Optimal batch size ensures focus and quality. Expert ITIL® instructors take interactive classroom sessions for better exam preparation. Complete exam curriculum will be covered and discussed in classroom workshops along with the help of real time examples, practice questions and quizzes.

ITIL® Intermediate Service Transition Certification Training Schedule in Lakewood, OH


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E-LEARNING

USD : 299.00   399.00 Only few seats left at this price!


  • ITIL Intermediate Service Transition 90 Days E-Learning
  • Self paced online e-learning
  • Interactive audio-video lessons
  • Online Exam Simulator
  • ebook and study materials
  • Bonus: Free practice tests (Limited time)

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ITIL® Intermediate Service Transition Certification Training Course Advisor in Lakewood, OH

Exam and Certification in Lakewood, OH

Eligibility

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management
  • ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

ITIL Credit System

  • Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.
  • The ST module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.
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ITIL® Intermediate Service Transition Training Course Agenda in Lakewood, OH

The Service Transition (ST) focuses on the process and practice techniques required to build, test and implement products and services and also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases.
iCert Global 2 days ITIL® Intermediate Service Transition (ST) Classroom Training is an intense training on ITIL® Framework, led by highly experienced & certified trainers. Optimal batch size ensures focus and quality. Expert ITIL® instructors take interactive classroom sessions for better exam preparation. Complete exam curriculum will be covered and discussed in classroom workshops along with the help of real time examples, practice questions and quizzes.


Introduction to Service Transition:
The purpose and objectives of service transition
The scope of service transition and ways that service transition adds value to the business
The context of service transition in relation to all other lifecycle stages

Service transition principles:
Service transition policies, principles and best practices for service transition
How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases

Service Transition Processes:
A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases

Managing people through service transitions:
How to address and manage the communication and commitment aspects of service transition
How to manage organizational and stakeholder change
How to develop a stakeholder management strategy, map and analyze stakeholders and monitor changes in stakeholder commitment

Organizing for Service Transition:
How the technical and application management functions interface with service transition
The interfaces that exist between service transition and other organizational units (including programs, projects, service design and suppliers) and the “handover points” required to ensure delivery of new or change services within the agreed schedule
Service transition roles and responsibilities, where and how they are used, as well as examples of how small or larger service transition organizations would be structured to use these roles
Why service transition needs service design and service operation, what it uses from them and how

Technology Considerations:
oTechnology requirements that support the service transition stage and its integration into the service lifecycle
oTypes of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition

Implementing and improving service transition:
The key activities for introducing an integrated service transition approach into an organization
The design, creation, implementation and use of service transition in a virtual or cloud environment

Challenges, critical success factors and risks:
Be able to provide insight and guidance for service transition challenges, risks and critical success factors

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