ITIL® Intermediate Service Transition Certification Training Course in , United States

  156 ratings | 27564 students enrolled


Key Features
Complimentary 1year of High Quality E-Learning Access
Earn 16 Hours PDU (Training) Certificate
24x7 teaching assistance and support
Exam Fee included
Hard copy of the course Material
2 sample test papers
Exam Simulators
On-request revision session


Course Workshop Date Course Type Price ( USD ) Register
ITIL Intermediate Service Transition 90 Days E-Learning 90 Days Access e-Learning 299.00
399.00
Enroll


Course Overview

Prepare for the ITIL Intermediate Service Transition Certification Exam with full-time intensive training course from iCert Global in . We are an AXELOS Certified Partner for imparting ITIL Intermediate training in and an Acquiros Accredited Training Organization (ATO) for ITIL Intermediate certification training worldwide.
Our expert trainer will ensure that your learning goals are achieved by attending our three days full-time, intensive training session. Our course content includes two simulated ITIL Intermediate Service Transition (ST) practice tests with 80 sample ITIL Intermediate ST exam prep questions. Our AXELOS accredited courseware, interactive training by an industry expert with real-life case studies and two simulated tests will prepare you to clear the ITIL Intermediate ST Exam on your first attempt.
Don’t miss this chance to fast track your career as an ITSM professional with a globally recognized ITIL Intermediate ST certification that propels your career to greater heights.
Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL Intermediate Service Transition (ST) certification training courses in and other cities across United States or call now on +1 (713)-287-1252, +1 (713)-518-1852 or e-mail info (at) icertglobal (dot) com for more information on our upcoming ITIL certification training courses in .

ITIL® Intermediate Service Transition Certification Training Course in , United States
4.6 stars based on 26 reviews


Course Description

Course Overview

The Service Transition (ST) focuses on the process and practice techniques required to build, test and implement products and services and also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases.
iCert Global 2 days ITIL® Intermediate Service Transition (ST) Classroom Training is an intense training on ITIL® Framework, led by highly experienced & certified trainers. Optimal batch size ensures focus and quality. Expert ITIL® instructors take interactive classroom sessions for better exam preparation. Complete exam curriculum will be covered and discussed in classroom workshops along with the help of real time examples, practice questions and quizzes.

Eligiblity

Eligibility

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management
  • ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

ITIL Credit System

  • Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.
  • The ST module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

Introduction to Service Transition:
The purpose and objectives of service transition
The scope of service transition and ways that service transition adds value to the business
The context of service transition in relation to all other lifecycle stages

Service transition principles:
Service transition policies, principles and best practices for service transition
How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases

Service Transition Processes:
A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases

Managing people through service transitions:
How to address and manage the communication and commitment aspects of service transition
How to manage organizational and stakeholder change
How to develop a stakeholder management strategy, map and analyze stakeholders and monitor changes in stakeholder commitment

Organizing for Service Transition:
How the technical and application management functions interface with service transition
The interfaces that exist between service transition and other organizational units (including programs, projects, service design and suppliers) and the “handover points” required to ensure delivery of new or change services within the agreed schedule
Service transition roles and responsibilities, where and how they are used, as well as examples of how small or larger service transition organizations would be structured to use these roles
Why service transition needs service design and service operation, what it uses from them and how

Technology Considerations:
oTechnology requirements that support the service transition stage and its integration into the service lifecycle
oTypes of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition

Implementing and improving service transition:
The key activities for introducing an integrated service transition approach into an organization
The design, creation, implementation and use of service transition in a virtual or cloud environment

Challenges, critical success factors and risks:
Be able to provide insight and guidance for service transition challenges, risks and critical success factors

FAQ's

What is the cost of ITIL Foundation classroom training?
ITIL Foundation courses are generally 3 days long. iCert Global offers ITIL Foundation course that leads to the ITIL foundation qualification and enables delegates to understand the key concepts and terminology within the newly updated ITIL framework. Delegates will sit the ITIL exam on the final day. The cost of this course depends upon the location .

What is an ITIL qualification?
ITIL stands for: Information Technology Infrastructure Library.
The ITIL Certificates are designed as - IT Service Management - qualifications . They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the Axelos IT Infrastructure Library guidelines.

What does having ITIL certification mean?
The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.

How do I get recognised in ITIL?
To get recognised in ITIL as an individual you need to achieve certification by taking an ITIL examination through a recognised exam centre. There are several levels to ITIL certification and which one aim to reach will depend on your current career level and your aspirations for the future.
For companies wishing to adopt ITIL, the route tends to be slightly different. The biggest decision is deciding if ITIL is right for you, and that requires an investment of time, collecting and reviewing information from the marketplace.

Why do I need an ITIL Qualification?
The majority of people that consider ITIL as a qualification do so for career and personal development reasons. Often this is driven by a change of job or career, where you notice that to get to the top of the CV pile, you need to have an extra qualification like ITIL (even if you have been involved in service management successfully for many years without it). In many advertised positions ITIL has become a prerequisite.
The majority of companies that implement ITIL also encourage their employees to take the exams. If your staff have accredited ITIL qualifications, then you can present your company as using ITIL. This works particularly well where you tender for or supply to any large IT organisations or outsourcing companies.

What Does ITIL Comprise of?
ITIL consists of a library of five books:

  • Service Strategy – Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers.
  • Service Design – Guidance to shape the way in which your service strategy will become a reality.
  • Service Transition – Guidance on the implementation of these services.  Moving from the previous state to the new state.
  • Service Operation – Guidance on the day to day management and measurement of your services.
  • Continual Service Improvement – Guidance on how to periodically reviews your portfolio of services to ensure that they are as good as they can be and still of value you to your clients.

In addition, ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.

Can I use the ITIL Manuals only to study?
For foundation level you can, as the ITIL manuals contain pretty much everything you need. However it is hard work, and often your own interpretation of ITIL may be different to that required. If you are working on a shoestring budget, then this may be the only option open to you, but with all the extra study involved, your time may be better spent learning using an accredited course.
For the intermediate or diploma levels it is compulsory to attend an accredited training course.

What languages are the ITIL examinations available in?
The Foundation examinations are available in English, French, Spanish, German, Portugese, Chinese, Japanese and Russian. The Practitioner examinations are available in English only. The Service Manager examinations are available in English, German and Russian.

If I take ITIL Foundation in another language do I still have to learn the ITIL terms in English?
Yes, you do. In the examinations you will find both the English as well as the translated terms. The ITIL terms can be found in the exam requirements.

How long do I have to wait for the results of my multiple choice examinations?
For each multiple choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.

How can I specify how my name should be printed on the certificate?
At the start of the examination session one fills in the Personal Data Form. On this form there is an item where you can specify exactly how your name should be printed on the certificate.

What happens if I fail an exam?
In the unfortunate case you failed an examination, you can take part in another examination session, which is subject to a resit fee. This does not necessarily have to be at the same examination centre.
There is no limit to the number of times you can retake the examination.
Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.

What is Prometric and what is its role?
Thomson Prometric is a worldwide provider of computer based examinations. The ITIL Foundation examination is one of the examinations available in the Prometric Authorized Testing Centers.



Global Approvals and Accreditations

iCert Global is an AXELOS Certified Partner for providing ITIL and PRINCE2 Certification Exam Prep Training Courses worldwide
iCert Global is an Acquiros  Accredited Training Organization (ATO) for providing ITIL Foundation, ITIL Intermediate, and ITIL MALC Expert certification examinations worldwide.


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