Salesforce Administrator Certification Training Program Overview

Your Salesforce Adminstrator Certification Isn't a Certificate. It's a Career Lever

Your organization depends on Salesforce to oversee sales, service, and marketing operations, yet system inefficiencies and inconsistent data hinder productivity. Salesforce Certified Administrators are the high-value professionals who uphold platform stability, enforce security, and fine-tune business processes. Without this credential, you remain merely a user. Our Salesforce Certified Administrator (ADM 201) Training Program has been developed by certified consultants who have managed Salesforce within high-volume your region enterprises, ranging from your region startups to major financial organizations. You will achieve mastery over the platform’s security model, data architecture, and automation tools—Flow and Process Builder—to deliver tangible business benefits and cost-effectiveness. A resume featuring Salesforce Certified Administrator instantly enhances professional standing. Internal advancements and opportunities, especially within the your region competitive IT sector, prioritize professionals who possess this certification. This course ensures you obtain practical, immediately deployable skills, moving beyond mere examination knowledge. You will be granted hands-on experience in a dedicated Salesforce developer org, entrance to a proprietary question repository, and round-the-clock expert assistance to master all crucial concepts. Going beyond passing the Salesforce Certified Administrator exam, you will gain the confidence and competence to deploy scalable, practical solutions on the Salesforce Platform.

Salesforce Administrator Certification Training Course Highlights

More Than a Course - It's Your Career Accelerator

Official ADM 201 Focus

The entire syllabus is carefully structured to encompass 100% of the official Administrator Certification Exam Content Outline, maximizing the efficiency of your preparation.

100% Hands-On Labs

Configuration is the essential task. Practice every critical actionâfrom setting up Role Hierarchy to composing Validation Rulesâin a dedicated, secure Developer Org.

Industry-Vetted Instructors

Receive instruction directly from certified Salesforce Consultants with more than 5 years of experience managing large, complex production orgs in your region market.

Performance-Focused Training

Achieve quick concept mastery with 40 hours of concentrated, interactive training and personalized performance reviews using over 10 exam simulators.

Exhaustive Practice Materials

Eliminate unnecessary study material with 1500+ custom-designed exam-style questions and full-length mock examinations engineered to imitate the complexity and situational character of the official test.

24x7 Expert Guidance & Support

Gain peace of mind as certified administrators are accessible around the clock to resolve your configuration difficulties and subject matter queries outside of scheduled class times.

Corporate Training

Tailored programs for teams with enterprise support

Learning Models

Choose from digital or instructor-led training for a customized learning experience.

LMS Platform

Access an enterprise-grade Learning Management System built for scalability and security.

Pricing Options

Pick from flexible pricing plans that fit your team size and learning goals.

Performance Dashboards

Track progress with intuitive dashboards for individuals and teams.

24x7 Support

Get round-the-clock learner assistance whenever you need help.

Account Manager

Work with a dedicated account manager who ensures smooth delivery and support.

Ready to transform your team?

Get a custom quote for your organization's training needs.

Upcoming Schedule

Join the next batch that fits your timezone

Skills You Will Gain In Our Salesforce Certified Administrator Training Program

From Knowledge to Actionable Intelligence

Security Model Mastery

Move past merely using Profiles. Acquire the ability to design an extensible security and sharing architecture utilizing Role Hierarchy, OWDs, and Sharing Rules that ensures regulatory adherence and prevents unauthorized data exposure.

Declarative Automation

Discontinue reliance on obsolete Workflow Rules. Achieve mastery over Process Builder and the foundational aspects of Lightning Flow to automate intricate, multi-step business logic without needing to compose code.

Data Quality & Management

Take control of your data integrity. Implement Validation Rules and Duplicate Management. Master the Data Loader for streamlined imports, exports, and high-volume updates—an essential operational competency.

Reporting & Dashboards

Convert data clutter into meaningful insights. Construct specialized reports (Summary, Matrix), utilize formulas, and create dynamic Dashboards that furnish executive stakeholders with practical, real-time intelligence.

User Interface Customization

Craft an interface that end-users genuinely utilize. Master the deployment of Lightning App Builder, Page Layouts, Record Types, and Custom Fields to align the user interface precisely with organizational workflows.

Application Lifecycle Management (ALM) Basics

Learn the practical complexities of deployment. Understand the secure utilization of Sandboxes and Change Sets to govern configuration modifications and move them into production without initiating system disruptions.

Who This Program Is For

Ideal Candidates for Salesforce Administrator Certification

Junior / Aspiring Salesforce Administrators

Business Analysts

Information Technology Support Staff

Sales / Service Operations Professionals

If you spearhead projects, oversee users, or perform configuration on the Salesforce platform in any role, this curriculum is designed to transform you into a Salesforce Certified Administrator—the professional who guarantees the platform's stability and operational effectiveness.

Salesforce Administrator Certification Training Program Roadmap

The Step-by-Step System for First-Attempt Success

Step 1: Secure Your Path

Step 2: Master the Architecture

Complete the expert-guided, 40-hour instruction, focusing intensely on the security and data model sections.

Step 3: Pinpoint & Crush Weakness

Execute a minimum of 5 full-length mock examinations. Utilize the performance analysis reports to concentrate on your weakest scoring modules.

Step 4: Practice and Automate

Dedicate focused lab time to constructing Validation Rules, Sharing Rules, and Process Builder flows within your Developer Org.

Step 5: Conquer the Clock

Master the stress of the exam using full-length simulators that accurately reproduce the situational question format and timing of the actual test.

Step 6: Execute & Pass

Enter the testing center fully prepared and pass the Salesforce Certified Administrator (ADM 201) exam on your first, self-assured attempt.

Step 7: Leverage Your Credential

Update your resume and LinkedIn profile. You are now the certified expert qualified for specialist and mid-level roles within a higher salary bracket.

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Why get Salesforce Administrator ADM 201 certified?

The Credential That Ends the Gatekeeping

Stop getting filtered out by HR systems

Avoid being automatically excluded by HR systems looking for the mandatory Salesforce ADM 201 keyword in your region.

Unlock mid-level salary bands

Gain access to the Mid-Level Salary Bands and compensation packages that are reserved for professionals who can demonstrate technical command over the platform.

Transition from Reactive Fixer to Strategic Architect

Shift your role from a Reactive Fixer to a Strategic Architect and acquire the authority to design and implement enhancements to business processes.

Eligibility and Pre-requisites

For Salesforce Admin Certification

The Salesforce ADM 201 certification validates foundational yet crucial platform expertise. Although there are no mandatory prerequisites, success requires practical hands-on exposure. Here's a breakdown of what you need to prepare effectively.

Eligibility Criteria:

Recommended Experience: Salesforce formally suggests six months of practical experience working as a Salesforce Administrator. This course is not intended for individuals who have never accessed the platform.

Formal Training: The completion of a thorough curriculum that encompasses the entire ADM 201 Exam Content Outline, such as our program, represents the quickest and most streamlined method to attain both exam readiness and configuration fluency.

Technical Focus: A basic comprehension of database concepts (objects, fields, relationships) is necessary, as the examination places significant weight on the platform's data and security architecture.

Course Modules & Curriculum

Comprehensive modules covering all knowledge areas

Module 1 Organization Setup & Security ▾

Lesson 1: Salesforce Fundamentals and Organization Settings

Gain a solid foundation in the Salesforce Platform by mastering organizational settings such as currency, locales, fiscal year, and edition differences. This knowledge is critical for anyone preparing for the Salesforce Certified Administrator exam.

Lesson 2: Security and Access Control

Security is non-negotiable. Learn to configure Profiles, Permission Sets, and User Licenses, as well as login hours, IP restrictions, and password policies. These skills ensure compliance and platform integrity for Salesforce Certified Administrator Certification.

Lesson 3: The Sharing Model (OWD, Hierarchy, Rules)

Architect a scalable Salesforce security model by mastering Organization-Wide Defaults (OWD), Role Hierarchy, and Sharing Rules. Implement Manual Sharing to provide controlled data access, a key skill tested in the Salesforce Certified Administrator Exam.

Module 2 User Interface & Customization ▾

Lesson 1: User Management and Setup

Learn to efficiently create, deactivate, and manage users while understanding different license types and authentication methods. These skills are essential for Salesforce Certified Administrators and directly relevant to the exam.

Lesson 2: Customization: Objects, Fields, and Relationships

Master the core data model. Design and implement custom objects, fields, and different relationship types (Lookup vs. Master-Detail), and understand the impact of field types on platform behavior.

Lesson 3: User Interface and Page Layouts

Create a professional user experience by configuring Record Types, Page Layouts, and customizing navigation using Lightning App Builder. These customization skills are vital for maintaining efficiency and compliance on the Salesforce Platform.

Module 3 Data Management & Validation ▾

Lesson 1: Data Quality and Validation Rules

Ensure clean, reliable data in Salesforce by mastering Validation Rules and Duplicate Management. These skills form a key part of the Salesforce Certified Administrator Exam.

Lesson 2: Data Import, Export, and Maintenance

Learn to manage large data sets efficiently using the Data Import Wizard and Data Loader. Master insert, update, upsert, and delete operations to maintain data integrity - a critical skill for certification.

Lesson 3: Formulas, Roll-Up Summaries, and Field Types

Gain proficiency with formula fields, Roll-Up Summary Fields, and understand the nuances of Master-Detail relationships. These capabilities are vital for creating actionable reports and automations.

Module 4 Process Automation & Analytics ▾

Lesson 1: Workflow Rules and Process Builder

Master automation on the Salesforce Platform by understanding the differences between Workflow Rules and Process Builder. Implement immediate and time-based actions, field updates, and email alerts - essential skills for the Salesforce Certified Administrator Exam.

Lesson 2: Lightning Flow Fundamentals

Get a foundational understanding of Lightning Flow for automating multi-step business logic that is too complex for Process Builder, preparing you for advanced platform automation.

Lesson 3: Reporting and Dashboards

Transform raw data into actionable insights by building Custom, Summary, and Matrix Reports. Design dynamic Dashboards that support informed decision-making, a core focus for Salesforce Certification Courses.

Module 5 Sales & Service Cloud and Exam Readiness ▾

Lesson 1: Sales Cloud and Lead Management

Gain practical expertise in Sales Cloud by customizing the Lead-to-Opportunity process, sales stages, and forecasting. Configure Web-to-Lead to automate lead capture, a key skill tested in the Salesforce Certified Administrator Exam.

Lesson 2: Service Cloud and Case Management

Master Service Cloud features, including Case Management, assignment rules, Web-to-Case, and Email-to-Case. These capabilities ensure smooth customer support workflows and are essential for Salesforce Certified Administrator Certification.

Lesson 3: Application Lifecycle and Exam Strategy

Review the use of Sandboxes and Change Sets for deployment. Consolidate knowledge and develop a disciplined test-taking strategy specifically for ADM 201 situational questions.

Salesforce Administrator (ADM 201) Certification & Exam FAQ

Find answers to common questions about our course and certification

What are the eligibility requirements for the Salesforce Administrator exam? ▾

Salesforce suggests six months of practical, hands-on experience working as a Salesforce Certified Administrator, along with relevant platform knowledge. Attempting the Salesforce Certified Administrator Exam without this foundational experience is strongly discouraged.

How much does the Salesforce Administrator exam cost? ▾

The initial exam registration fee is $200 USD. If you need a retake attempt, the fee is $100 USD. Prepare effectively for a first-attempt success to save on the retake expense.

How many questions are on the ADM 201 exam and how long do I have? ▾

The examination consists of 60 multiple-choice questions. You are allocated 105 minutes (1 hour and 45 minutes) to complete the test. Our simulators are specifically designed to cultivate this essential time-management skill.

What is the passing score for the Salesforce Administrator exam? ▾

The required passing score for ADM 201 is 65%. A deep comprehension of Salesforce Certified Administrator topics like security, automation, and customization is critical for success.

Can I take the exam online or do I need to visit a testing center? ▾

You have the option to take the exam at a Kryterion testing center (available in all major metropolitan areas like local area, local area, local area) or through an online proctored examination. We highly advise using the testing center to avoid technical malfunctions (such as internet failure or power interruptions) common with the stringent online proctoring process.

Is the exam still focused on the classic Salesforce interface? ▾

No. The examination has completely transitioned to the Lightning Experience. Our entire curriculum, laboratory exercises, and mock exams are exclusively centered on the current Lightning interface.

How long is my Salesforce Administrator certification valid? ▾

The Salesforce Certified Administrator Certification is valid for a duration of one year. Maintenance requires completing one mandatory online Trailhead module annually.

What happens if I fail the Salesforce Administrator exam? ▾

Failing represents a temporary setback. You must observe a 24-hour waiting period before you can re-register for a retake. Our program is engineered for first-attempt success, and we provide complimentary re-training if you are unsuccessful.

Do I need to be a developer to understand the automation section of the exam? ▾

No. The exam exclusively covers declarative automation: Workflow Rules, Process Builder, and the fundamentals of Flow. You are tested on clicks, not code, but you must comprehend the appropriate use cases and limitations for each respective tool.

How do I get hands-on experience before the exam? ▾

Our program grants access to a secure Salesforce Developer Org for all lab exercises, customization practice, and automation building. This guarantees practical experience before attempting the Salesforce Certified Administrator Exam.

What is the most heavily weighted topic on the ADM 201 exam? ▾

Security and Access Control is typically the domain with the highest weighting (approximately 20%). This section tests your capability to correctly implement Profiles, Permission Sets, OWDs, and Sharing Rules—an essential real-world competency.

How quickly can I schedule my exam after the training is complete? ▾

Schedule your exam immediately via Webassessor. We recommend attempting the Salesforce Certified Administrator Exam one week after the training concludes to maintain learning momentum.

What is a "Record Type" and how is it used on the platform? ▾

A Record Type allows you to present distinct Page Layouts and Picklist Values to various user Profiles. It is a core tool for tailoring the UI and business processes based on the user's function.

What deployment tools does the ADM 201 exam cover? ▾

The exam covers the utilization of Sandboxes (developer, partial, full) and Change Sets. You must understand their intended function and the correct procedures for migrating metadata from a testing environment to a production environment.

Is this certification recognized globally and by major companies in your region? ▾

Yes. The Salesforce Certified Administrator credential is globally recognized and highly valued in your region IT companies like local firm 1, local firm 2, local firm 3, and other enterprises utilizing Salesforce.

Customer Testimonials

Hear from our successful graduates

★ ★ ★ ★ ★

Great class, very informative.

James Conklin

Project Manager, Harris Health System

★ ★ ★ ★ ★

Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.

Karle Scroggins

Operations Coordinator, Harris Health System

★ ★ ★ ★ ★

it was a great class. Lots of energy. And I enjoyed.

John Denke

Project Manager , Boeing

★ ★ ★ ★ ★

Fantastic course to prepare for PMP® exam.

Kevin Hambrice

Global Factory Sales & Marketing Manager, ABB

★ ★ ★ ★ ★

As a participant it was smooth sailing for me.

Eric S. Tumlinson

Sr. Project Manager, Montco Oilfield Contractors, LLC

★ ★ ★ ★ ★

Trainer was excellent. Shared good resources and good experiences.

Khemoni Holmes

Project Manager, Harris Health System

★ ★ ★ ★ ★

Good content and training.

Dennis Glover

Project Manager, eProtex

★ ★ ★ ★ ★

I wanted to let you know that I took and passed the PMP exam. Thanks to iCert Global and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely.

Steve Ditty

Executive Director, Cogent IBS

★ ★ ★ ★ ★

Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training.

Stefan Long

Owner, MAGMAX Group LLC

★ ★ ★ ★ ★

I was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do.

Nancy Davis

Sr. Project Manager , GK Software USA, Inc

★ ★ ★ ★ ★

Great class with a lot of information and tips to prepare for the exam

John Eric Nelson

Business Development Manager , WCA Waste

★ ★ ★ ★ ★

It was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class.

Mark Butler

Project Manager, Starbucks Via Aerotek

★ ★ ★ ★ ★

I was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience.

Xeng Yang

IT Specialist, Beautiful Creations & More

★ ★ ★ ★ ★

The training was very intense but covered with course material. It was more than I expected.

Bernadette Gilliam

Operations/Technical Support Analyst , The Johns Hopkins Hospital

★ ★ ★ ★ ★

I thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over.

Taylor Mitchell

Business Management, AT&T

★ ★ ★ ★ ★

Excellent training. Instructor was very knowledgeable and explained information in an understandable way

Sandra Hamilton Allen

Sales Analyst , Alcon

★ ★ ★ ★ ★

Quality Materials presented, Instructor very knowledgeable. Exceeded my expectations.

Anthony Muldrow

Engineering Safety Manager, SNC-Lavalin

★ ★ ★ ★ ★

The training is a great introduction into the PMI mindset. Very informative and helpful

Bryan Tamburro

Managing Partner, Arrakis Development LLC

Course & Support

Everything you need to know about our training options and support

How long does the training take to complete? ▾

The entire program is a focused 40-hour session, built around a study plan delivered over 5-6 weekends or 8-10 weekday evenings to fit your working schedule.

What are the different training formats available? ▾

We offer three modalities: E-Learning for self-paced study, Instructor-Led Live Class for interactive online learning, and Classroom Training for an immersive, in-person experience.

Are the classes live or just pre-recorded videos? ▾

Our sessions are live and fully interactive. This is not a passive video course. You engage in real-time Q&A, breakout sessions, and configuration challenges with the instructor.

What if a work commitment forces me to miss a scheduled class? ▾

You won't fall behind. Every session is recorded and available within 24 hours. You also have the flexibility to attend the same missed session in any other running batch at no extra cost.

How flexible is the program if my schedule changes unexpectedly? ▾

Completely flexible. You can switch between different batches (e.g., weekends to weekdays) or formats (online to in-person) at any time during your program without any financial penalty.

Who are the instructors? ▾

Our instructors are certified, practicing Salesforce Consultants and Administrators with current industry experience who bring real-world problem-solving into the classroom.

What are the class sizes like? ▾

We maintain small batch sizes intentionally. This ensures every participant gets personalized attention and ample opportunity to interact with the instructor on their specific configuration doubts.

Is there a difference between the weekday and weekend batches? ▾

No. The ADM 201 curriculum, the certified expert instructors, and the hands-on labs are identical. Only the schedule is changed to suit your professional availability.

Do I need any special software to attend? ▾

No. All you need is a standard web browser and a stable internet connection for our live online classes. All platform configuration is done on the free Developer Org we provide.

Is this training valid for candidates outside major metro cities in Anchorage, AL ? ▾

Yes. Our Instructor-Led Live Classes and E-Learning programs are accessible globally. The ADM 201 certification is a global standard.