Back ITIL® - Define IT Success Through Service

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A gaze into the future. That sounds exciting in terms of prospects and expectation. We seem to be advancing at an incredible speed.  Technology is spearheading and impacting our lives in ways we would have imagined. According to Gartner’s prediction for 2016, some interesting insights that probably upped the ante would be

By 2018, 6 billion connected things will be requesting support.
In Gartner's IoT forecast, by 2020, more than 35 billion things will be connected to the Internet 
by 2021, 1 million IoT devices will be purchased and installed every single hour. 

Of course, we expect smartness not just from people but in the products made by the people. When a solution is proposed, we pay attention and give equal weightage to the service aspect as well.   Going by the statistics presented, there is going to an increased dependence on human intervention. 

The stress on system and humans is significant to assess the way things will turnaround tomorrow. And that suggests the need of qualified professionals in ITSM. If the numbers in the forecasts  are mind boggling, think about the demand that will be generated as a result and in terms of readiness what it takes to be prepared to face the challenges ahead. Looking forward, specialization and skills in service management will prove crucial and critical.

The advice to aspirants, especially those engaged in handling and managing of IT systems is to  step out of the comfort zone and step up their credentials, wherein training and certification will establish credibility. ITIL and COBIT come across as commendable certification that should bolster your candidature.  The digital divide is blurred and soon the switch to digital is expected to be complete attributing to the spike in the number presented. 

By 2018, 2 million employees will be required to wear health and fitness tracking devices as a condition of employment.’ From a service perspective, for the system to be up and running, downtime is just unthinkable and SLAs charted will determine the uptime expected, which should be '200%'. So where are we heading? And how are we placed should the prediction come true? It might be baffling but to disbelieve would be disastrous.  

It’s a clear indicator that systems would go up and so will the coordination to streamline. IT Services would hold a prominent portfolio. And if you are service personnel, its time to roll up your sleeves and start preparing to face tomorrow.

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