What is the duration of the ITIL Service Strategy instruction session?

The instruction typically spans 3 intense days (equivalent to 20?24 contact hours). This length is vital because of the difficulty involved in the strategic and financial procedures that are assessed in the scenario-based examination.

What number of training hours are mandatory for exam eligibility?

You are required to complete a minimum of 21 accredited contact hours of instruction to become eligible for the ITIL Service Strategy Certification examination. This is a mandatory rule for compliance.

Are classes for the ITIL Lifecycle SS offered on non-weekday schedules?

Indeed. We conduct weekend-only Live Online sessions accessible throughout your region, specifically structured to reduce interference with your demanding professional obligations during the week.

Who delivers the instruction for the ITIL SS module?

Our educators are ITIL Experts holding certification, possessing extensive, practical expertise in IT Governance, Enterprise Architecture, and IT Financial Management. You receive strategic guidance from senior practitioners.

Is independent study permissible for this advanced module?

No. You are obligated to undertake instruction from an Accredited Training Organization (ATO) to attempt the Intermediate examination. Self-teaching is not acceptable and will result in administrative denial of your exam voucher.

How closely do the simulated assessments mirror the real exam?

They possess a high degree of accuracy, matching the scenario complexity, grading mechanisms, and question construction of the official PeopleCert assessment. They are developed to guarantee absolutely no surprises on your test day.

Does this curriculum encompass the entire set of topics?

Yes. Our curriculum is 100% compliant with the official ITIL Service Strategy syllabus, thoroughly covering all four processes.

Do you supply specimen examination materials for the ITIL SS certification?

We furnish both official and proprietary practice questions, placing significant emphasis on scenarios related to financial oversight and strategic alignment, which constitute the most demanding and frequently tested components.

Am I allowed to attempt the practice evaluations more than once?

Yes. You have unlimited repetitions for all practice quizzes and complete simulated examinations to continuously monitor your development and master the scoring methodology.

What is the recommended approach for preparing for the closed-book test format?

Our instruction concentrates on reinforcing the core purpose, specific goals, scope, and essential interdependencies of the processes. These are the crucial, theoretical concepts evaluated?not the simple recall of lists.

What occurs if I do not pass the ITIL Service Strategy Certification assessment?

If you adhere to the study regimen and successfully pass the simulated exams, we offer complimentary re-training and continued access to the exam simulator until you pass. Our commitment is focused on your success, not merely completing the instructional hours.

How is the financial guarantee activated?

Should you be genuinely dissatisfied with the caliber of the instruction within the initial seven days, we will process a complete refund, without any interrogations. We stand by the excellence of our teaching.

Which personnel address my support inquiries?

Only certified ITIL Experts respond to your content-related questions concerning IT Financial Management and Demand Management, ensuring authoritative, specialized consultation.

What is your ultimate dedication to ensuring my achievement?

To transform you into a recognized strategic leader, successfully attaining your ITIL Service Strategy Certification and non-negotiably bringing you closer to the ITIL Expert status.

Why is this ITIL lifecycle module considered critically important?

Because it addresses the stage where the organizational benefit is established, justified, and financially secured?it forms the strategic and monetary foundation of the entire ITIL framework.

Will this certification aid in maintaining my PMP accreditation?

Yes. This program grants Professional Development Units (PDUs) which directly contribute towards keeping your PMP certification valid.

What executive appointments does this qualification enable?

It facilitates access to high-level, senior management roles such as CIO, IT Director, Enterprise Architect, and Senior Strategic Planner.

How does expertise in IT Financial Management translate into professional value?

It translates directly into secured budgets, verifiable cost accountability, and the capacity to link every technology investment to a critical business result?a highly valued senior-level competency.

Does the expenditure for the ITIL SS certification offer a favorable return on investment?

Yes. The higher remuneration and increased job market visibility secured by holding this intermediate credential substantially surpass the expense of the instruction and examination fee.

What is the total expense associated with the ITIL Service Strategy Certification?

The full, all-inclusive price depends on the instructional method you select (Live Online or Classroom). Please consult the schedule for the precise cost breakdown.

Are there any undisclosed fees or expenses?

No. Our fee structure is clear and generally covers the examination voucher and digital course materials. You should not anticipate any unexpected expenses.

Do you facilitate staggered payment choices?

Yes. We make available adaptable Zero-Cost EMI possibilities for your ease.

Can I obtain an invoice for my firm?

Yes. We issue an official GST-compliant invoice addressed to your organization for purposes of corporate reimbursement or direct sponsorship.

Is it possible to make partial payments directly, as opposed to using the EMI service?

No. We do not provide direct installment schedules for individual registrants. You must employ the third-party Zero-Cost EMI alternative if you require payments to be spaced out. We process the payment as a single transaction.

What is the reimbursement policy if registration is withdrawn prior to the course commencement?

If you cancel enrollment seven or more days before the scheduled start date, you are entitled to a complete refund of the instruction fee. Cancellations made within the seven-day period may incur a 10% administrative levy.

Is the mandatory sales tax incorporated into the price displayed on the training schedule?

No. The price indicated represents the base cost. The 18% GST is required and will be calculated and appended during the final payment process, in accordance with local tax laws.

What is the procedure for utilizing the examination authorization code?

We deliver the voucher code via electronic mail promptly after the training fee is settled. You must then employ this code to schedule your exam appointment directly on the PeopleCert web platform. We will guide you through this entire procedure.

Do you provide reduced pricing for multiple bookings?

Yes. For instances where three or more participants from the same company register concurrently, we offer a substantial group rate reduction. Please contact our sales department directly to confirm the exact rate.

Am I permitted to use a credit card that was issued outside of the country for settlement?

Yes. Our payment processor supports all major international credit cards (Visa, Mastercard, Amex). However, please be mindful of potential foreign exchange conversion charges applied by your card-issuing bank.

Do you accept Official Purchase Orders (POs) from institutional clients?

Yes. We collaborate with numerous large organizations and accept official Purchase Orders (POs) as a recognized method of payment for our educational offerings.

Align IT & Business: ITIL Service Strategy Pro

ITIL Service Strategy Certification Overview Your Region

Your ITIL Service Strategy Isn't a Certificate. It's Your Mandate for Relevance

Your current services are operational, but are they the appropriate services? Is their funding structured effectively? The organization assesses IT based not on system availability, but on its contribution to value. If you cannot explain the ITIL Service Strategy in terms of client results, strategic resources, and monetary payback, you function as a cost center, not a collaborative partner. The ITIL Service Strategy Certification provides definitive evidence that you can look beyond technical aspects and operate at the overarching business level. This program is structured to eradicate the 'order-taker' mindset. It instructs you on the exact principles and practices necessary to delineate a service provider's specific standing in the marketplace. You will learn how to approach the four critical Service Strategy practices, including Demand Management ITIL (controlling client workload) and IT Financial Management (justifying IT expenditure). This learning module represents the central intelligence of the entire Service Lifecycle. The employment sector requires that advanced IT positions - such as CIOs, Enterprise Architects, and Strategic Planners - hold the ITIL SS credential. Without this, you lack the accredited, standardized knowledge required to secure capital and implement effective market-driven strategies common in competitive business environments in your region. Cease accepting budget limitations; begin demanding investment based on validated strategy. We developed this for professionals who grasp that market positioning and securing funds are paramount. The instruction delivers scenario-based application of the four core practices, ensuring your understanding directly translates into optimized, measurable business strategy.

ITIL Service Strategy Training Course Highlights

Beyond Standard Training - It's Your Professional Catalyst

Core Lifecycle Module

Secures 3 credits toward your ITIL Expert standing, fulfilling an essential requirement of the ITIL Lifecycle SS pathway.

Master the Four Processes

Extensive exploration of IT Financial Management, Demand Management ITIL, Service Portfolio Management, and Service Strategy Management.

Strategic Integration

Intensive instruction on how ITIL Service Strategy processes govern all following lifecycle phases (Design, Transition, Operation).

Value Justification Focus

Acquire expertise in methods for communicating service value utilizing utility, warranty, and client resources - the foundation of the benefit of ITIL Service Strategy.

ITIL SS Exam Precision

Practice using scored practice tests that mirror the scenario-based, multiple-choice structure needed to succeed on the Intermediate examination.

Service Provider Types

Comprehend the three categories of service providers (In-house, Outsourced, Shared) and the unique approaches each must employ.

Corporate Training

Tailored programs for teams with enterprise support

Learning Models

Choose from digital or instructor-led training for a customized learning experience.

LMS Platform

Access an enterprise-grade Learning Management System built for scalability and security.

Pricing Options

Pick from flexible pricing plans that fit your team size and learning goals.

Performance Dashboards

Track progress with intuitive dashboards for individuals and teams.

24x7 Support

Get round-the-clock learner assistance whenever you need help.

Account Manager

Work with a dedicated account manager who ensures smooth delivery and support.

Ready to transform your team?

Get a custom quote for your organization's training needs.

Upcoming Schedule

Join the next batch that fits your timezone

Skills You Will Gain In Our ITIL SS Program

From Conceptual Understanding to Practical Application

IT Financial Management

Achieve proficiency in budget planning, bookkeeping, and cost assignment to precisely monitor service expenditures and ensure financial clarity for the organization.

Demand Management ITIL

Acquire the expertise to predict, assess, and guide the usage trends of services to maximize resource capability and lower expenses during slower periods.

Service Portfolio Management

Become adept at managing the entire cycle of the Service Portfolio (Including Services in Development, Active Catalogue, and Withdrawn Services), guaranteeing that offerings match strategic objectives and resource availability.

Strategic Assessment

Develop the ability to conduct SWOT evaluation, comprehend the economic aspects of service provision, and articulate the distinct benefits and value of IT services.

ITIL Service Strategy Definition

Enhance your comprehensive grasp of the ITIL Service Strategy framework, encompassing utility, warranty, and the four key service assets (Management, Organization, Process, and Knowledge).

Business Relationship Management

Appreciate the critical planning function of BRM in ensuring that organizational requirements and service offerings maintain continuous synchronization.

Ideal Participants for ITIL SS Certification

Professionals holding ITIL Foundation certification who are pursuing Intermediate qualification points.

Chief Information Officers, Chief Technology Officers, and IT Department Heads.

Enterprise Solution Architects and long-term planning specialists.

Specialists in IT Financial Management and BRM roles.

If your duties require you to validate the investment worth of ITIL Service Strategy and influence the trajectory of the IT department, this certification is essential.

ITIL SS Certification Training Program Roadmap

The Systematic Path to Success on Your First Try

Check Necessary Requirements

Confirm that you possess the ITIL Foundation Certificate (this is obligatory).

Grasp the Methods

Fully comprehend the four ITIL Service Strategy procedures and the core financial concepts underlying service delivery.

Practice with Simulations

Apply the framework to complex market-driven and budgetary situations, concentrating on investment rationalization and projecting demand.

Attempt Scored Practice Tests

Dominate the specialized 5/3/1/0 grading structure with focused simulation exams that mirror the ITIL Lifecycle SS content.

Pinpoint Misleading Options

Acquire the specific skills needed to detect the 'distractor' (zero-point) answers that cause failure for most candidates.

Proceed and Succeed

Attempt the exam, achieve the necessary 70% score, and earn your 3 credits toward ITIL Expert status.

Lead Funding Initiatives

Immediately employ strategic planning and IT Financial Management techniques to acquire and enhance IT budgets.

1/7

Why get ITIL SS-certified?

The Qualification That Eliminates Barriers

Cease developing services without a business rationale

The ITIL Service Strategy Certification confirms you possess the strategic understanding to validate all IT spending.

Access Senior Management Positions

This qualification acts as a crucial filter for leadership roles focused on IT Governance, Strategy, and IT Financial Management.

Finalize the Lifecycle

Obtain 3 credits toward your ITIL Expert status, confirming your proficiency in the critical ITIL Lifecycle SS stage.

Eligibility and Pre-requisites for ITIL Service Strategy Certification

ITIL SS Certification

This is an Intermediate Lifecycle unit. The mandates are stringent:

Eligibility Criteria:

ITIL Foundation Certificate: You must be the holder of the ITIL Foundation Certificate in IT Service Management.

Mandatory Education: Successful completion of at least 21 instructional hours (3 days) of accredited, formal ITIL Service Strategy Certification training is required.

Suggested Background: A minimum of 2 years of professional engagement in a service management or strategic IT planning capacity is strongly advised.

Course Modules & Curriculum

Comprehensive modules covering all knowledge areas

Module 1 Principles and Foundation ▾

Lesson 1: Purpose and Objectives of Service Strategy

Define the scope and critical goal of ITIL Service Strategy definition and its role in translating business objectives into strategic IT goals.

Lesson 2: Service Provider Types, Value, and Assets

Master the concepts of Utility, Warranty, Value, and the four Service Assets (Management, Organization, Process, Knowledge) that justify IT existence.

Lesson 3: The 4 Ps of Strategy

Understand how to define and manage Perspective, Position, Plan, and Pattern to establish a unique market presence.

Module 2 Core Strategy Processes ▾

Lesson 1: Service Strategy Management

Master the governance, principles, and activities required to establish and maintain the service provider's strategy.

Lesson 2: IT Financial Management

Deep dive into budgeting, accounting, and charging - the mandatory processes for funding services and ensuring cost transparency.

Lesson 3: Demand Management ITIL

Learn to analyze, forecast, and influence customer demand patterns to optimize capacity and reduce risk of resource bottlenecks.

Module 3 Strategic Processes and Relationships ▾

Lesson 1: Service Portfolio Management

Master the full lifecycle of the Service Portfolio (Define, Analyze, Approve, Charter), ensuring services align with business goals and available resources.

Lesson 2: Business Relationship Management (BRM)

Understand the strategic role of BRM in maintaining a healthy relationship between IT and the business, ensuring needs are captured and expectations are managed.

Lesson 3: Strategy Challenges, CSFs, and Risks

Analyze the common risks (e.g., funding, lack of business alignment) and Critical Success Factors (CSFs) unique to the ITIL Lifecycle SS stage.

Module 4 Implementation and Governance ▾

Lesson 1: Strategic Change Management

Review the approach to strategic change, linking it to the overall Service Lifecycle and ensuring governance consistency.

Lesson 2: Technology and Architecture

Examine how technology, architecture, and sourcing strategies are developed to support the overall ITIL Service Strategy Certification goals.

Lesson 3: Organizational Development and Governance

Understand the required organizational design and governance structures (e.g., policy, controls) to enforce the service strategy.

Module 5 Exam Strategy and Final Synthesis ▾

Lesson 1: Review of ITIL Service Strategy processes

Targeted review of the four core processes, focusing on their inputs, outputs, and interfaces with Service Design and Service Transition.

Lesson 2: Conquering the 5/3/1/0 Scoring System

Specific, focused training on identifying the 'best' answer (5 points) and eliminating the 'distractor' (0 points) on the closed-book exam.

Lesson 3: Final ITIL SS exam papers Strategy

Final mock exam execution, time management drills, and self-assessment against the exam requirements to ensure readiness.

ITIL SS & Exam FAQ

Find answers to common questions about our course and certification

What mark is needed to successfully pass the ITIL Service Strategy Certification? ▾

You are mandated to achieve a score of 70% (equating to 28 correct marks out of a total possible 40 marks) on the evaluated, scenario-based multiple-choice assessment. Failing to meet this demanding standard results in an unsuccessful attempt.

What is the structure of the ITIL SS Examination? ▾

It is a closed-book, 90-minute test comprising only 8 multiple-choice questions based on various scenarios. Each response is graded on a complex, weighted scale of 5, 3, 1, or 0 points.

How many credits are awarded by completing this course? ▾

The ITIL Lifecycle SS module grants 3 credits toward the necessary 17 credits officially required to attain the ITIL Expert designation.

Is external reference material allowed during the test? ▾

No. Definitely not. Similar to all Intermediate assessments (with the exception of MALC), the ITIL Service Strategy Certification examination is strictly closed book. You are required to have memorized the essential concepts.

How does ITIL Service Strategy define 'value'? ▾

Value is defined completely by the client's perception and consists of two mandatory key components: Utility (what the service delivers, or suitability for its intended purpose) and Warranty (how reliably the service functions, or suitability for actual operation).

Do you offer practice tests for the ITIL SS exam? ▾

Yes. Our educational resources encompass authentic ITIL SS sample papers and mock assessments that accurately mirror the strategic, scenario-focused nature of the formal evaluation.

For what duration is the ITIL SS Certification recognized? ▾

The ITIL SS Certification has permanent validity (valid indefinitely). Nevertheless, to maintain an 'active' ITIL status, continuous professional growth (or undertaking an ITIL 4 module) is necessary every three years.

How do you prepare individuals for the 5/3/1/0 marking system? ▾

We dedicate substantial time to this, instructing applicants to dissect scenarios and choose the option that represents the optimal strategic, fiscal, and integrated application of ITIL principles (the 5-point answer).

What fundamental benefit is derived from ITIL Service Strategy? ▾

It requires that the service provider thinks strategically, identifies the offerings to be provided, allocates resources accordingly, and guarantees that services justify their expense through measurable commercial benefit. It converts the IT department into a value-focused business entity.

What is the cost associated with the ITIL SS test? ▾

The voucher expense for the ITIL SS examination is considerable and is most advantageously managed by purchasing a comprehensive training package for enhanced value and simplified logistics.

Which four principal processes form the foundation of ITIL Service Strategy? ▾

The four essential ITIL Service Strategy processes are: Service Strategy Management, Service Portfolio Management, IT Financial Management, and Demand Management ITIL.

What is the main objective of IT Financial Management? ▾

Its aim is dual: 1) To secure the proper level of investment for the service provider to fulfill its strategic objectives, and 2) To ensure absolute cost transparency for the organization to justify expenditures.

What is the definition of Demand Management ITIL? ▾

The structured methodology for comprehending, predicting, and influencing client requirements for services to optimize capability and guarantee effective resource utilization. It prevents both excessive and inadequate resource allocation.

What types of employment are made available by this credential? ▾

It enables access to high-level, executive positions such as Chief Information Officer (CIO), IT Director, Enterprise Architect, and Senior Strategic Planner. These roles demand the competence to directly link IT activities to corporate outcomes.

Does the ITIL Service Strategy Certification retain its relevance alongside the ITIL 4 release? ▾

Yes, fundamentally it does. The core doctrines, particularly those relating to value, funding, and strategic direction, represent the critical, enduring foundations upon which the entire ITIL 4 framework is constructed.

In what way does Service Portfolio Management differ from Service Catalogue Management? ▾

Service Portfolio Management governs the complete investment lifecycle (Pipeline, Catalogue, Retired). Service Catalogue Management merely lists the currently available, operational services accessible to end-users. The Portfolio is strategic; the Catalogue is operational.

Customer Testimonials

Hear from our successful graduates

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Project Manager, Harris Health System

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Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.

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Operations Coordinator, Harris Health System

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it was a great class. Lots of energy. And I enjoyed.

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Project Manager , Boeing

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Fantastic course to prepare for PMP® exam.

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Global Factory Sales & Marketing Manager, ABB

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As a participant it was smooth sailing for me.

Eric S. Tumlinson

Sr. Project Manager, Montco Oilfield Contractors, LLC

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Trainer was excellent. Shared good resources and good experiences.

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Project Manager, Harris Health System

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Project Manager, eProtex

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I wanted to let you know that I took and passed the PMP exam. Thanks to iCert Global and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely.

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Executive Director, Cogent IBS

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Owner, MAGMAX Group LLC

★ ★ ★ ★ ★

I was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do.

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Sr. Project Manager , GK Software USA, Inc

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Business Development Manager , WCA Waste

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It was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class.

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Project Manager, Starbucks Via Aerotek

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I was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience.

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IT Specialist, Beautiful Creations & More

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Operations/Technical Support Analyst , The Johns Hopkins Hospital

★ ★ ★ ★ ★

I thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over.

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Business Management, AT&T

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Excellent training. Instructor was very knowledgeable and explained information in an understandable way

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Sales Analyst , Alcon

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Engineering Safety Manager, SNC-Lavalin

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Managing Partner, Arrakis Development LLC

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Senior Financial Analyst , Stanford Healthcare

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All positive - trainer has vast experience in different types of projects which helped with the examples he provided

Alaa Ahmed Hameed Al-Kayat

Business Development Manager , Louis Berger

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Senior Product Manager, Ingenio

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Software Engineer, Johns Hopkins Community Physicians

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I completed the Online Training Session and thought it was well put together and satisfied everything I expected.

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Site Project Controls Manager , Performance Contractors Inc

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I really enjoyed how thorough trainer was with the course information and taking time to elaborate on areas that may have been somewhat confusing. He did a tremendous job in making sure that we knew what would possibly be on the exam and ensuring our confidence to take the exam within the next few months. Overall, I thought the course was great and trainer was exceptional in his teaching of the curriculum.

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Great content. Teacher did an excellent job of presenting the material, knew the material well.

Patrick Hinckley

Program Manager , P&W

Course & Support

Everything you need to know about our training options and support

How long does the ITIL Service Strategy training take? ▾

The course is typically 3 intensive days (20?24 hours). The duration is necessary due to the complexity of the strategic and financial processes required for the scenario-based exam.

What are the minimum contact hours required for the exam? ▾

You must complete a minimum of 21 contact hours of accredited training to be eligible for the ITIL Service Strategy Certification exam. This is a non-negotiable compliance requirement.

Do you offer weekend batches for ITIL Lifecycle SS? ▾

Yes. We offer weekend-only Live Online batches accessible across India, specifically designed to minimize disruption to your demanding weekday work schedule.

Who are the instructors for ITIL SS? ▾

Our instructors are certified ITIL Experts with deep, practical experience in IT Governance, Enterprise Architecture, and IT Financial Management. You learn strategy from executive practitioners.

Can I pursue self study for this intermediate course? ▾

No. You must complete training from an ATO to sit the Intermediate exam. Self-study is non-compliant and will administratively block you from obtaining the voucher.

How accurate are the mock exams? ▾

They are highly accurate, featuring scenario complexity, scoring methods, and question structure identical to the official PeopleCert exam. They are engineered to ensure zero surprises on test day.

Does this course cover the full syllabus? ▾

Yes. Our curriculum is 100% aligned with the official syllabus, covering all four ITIL Service Strategy processes in their entirety.

Do you provide sample ITIL SS exam papers? ▾

We provide official and proprietary sample questions, focusing heavily on financial management and strategic alignment scenarios, which are the most challenging and heavily tested areas.

Can I retake the practice tests? ▾

Yes. You have unlimited attempts on all practice quizzes and full-length mock exams to continuously track your progress and achieve mastery of the scoring logic.

How do I prepare for the closed-book format? ▾

Our training focuses on drilling the purpose, objective, scope, and key interfaces of the processes. These are the critical, conceptual elements tested?not rote memorization of lists.