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ITIL RCV Training Program Overview
Your ITIL RCV Certification Isn't Just a Paper. It's Your Insurance Policy Against Outages.
You are familiar with the scenario: A programmer deploys a "small" update late on a weekend. By the next morning, the service is non-operational, the database is damaged, and you are participating in an emergency call explaining the failure of the rollback procedure. You are battling against unsanctioned modifications, assets lacking proper documentation, and a release method that relies on sheer fortune instead of structured reasoning. You are suffering from disorganization. RCV-certified professionals, however, are the architects of stability. While others are simply approving Change Requests (RFCs) or bypassing the Change Advisory Board (CAB) to achieve "rapid movement," ITIL RCV experts implement a strict framework of testing, validation, and regulated deployment. They don't just "execute code deployment"; they meticulously manage the entire release orchestration. Hiring managers for fast-paced environments (FinTech, SaaS providers, large Enterprise IT) require control; they seek Release Management ITIL specialists who can guarantee that increased speed does not compromise system stability. This is not a theoretical session focused on basic definitions. Our ITIL Release Control and Validation training offers a detailed examination of the practical workings of the "Service Transition" phase. You will acquire the skills necessary to run a Change Advisory Board (CAB) that genuinely adds value, how to construct a Configuration Management System (CMS) that is accurate and reliable, and how to validate newly deployed services to ensure end-users receive the functionality they genuinely requested. We developed this course for the Release Managers, Change Managers, and Build Engineers who are weary of being blamed for faulty deployments. Whether you operate within the startup community in your region or the financial services industry in the local area, this training equips you with the authority to halt an inadequate release immediately. You will learn how to standardize the "Build, Test, Deploy" cycle to guarantee that every transition represents forward progress, rather than a regression.
ITIL RCV Training Course Highlights
More Than a Course - It is Your Deployment Defence
PeopleCert Authorized
We operate as an Authorized Training Organization (ATO). Your earned credits are guaranteed to be applicable toward your total requirement for the ITIL Capability Stream.
Hands-on "Change" Labs
Our instruction goes beyond simple discussion of Request for Changes (RFCs). We actively simulate urgent CAB meetings and standard change models to evaluate your decision-making abilities under stress.
Configuration Management Deep Dive
Master the most challenging component of ITIL?Service Asset and Configuration Management (SACM)?and gain practical knowledge on how to accurately map Configuration Item (CI) relationships in real-world environments.
Exam-Focused Strategy
The RCV exam relies heavily on scenarios. We deliver specialized ITIL RCV exam tips to assist you in analyzing intricate transition scenarios and correctly identifying the "most accurate" response.
24/7 Expert Assistance
Having trouble grasping a concept such as the difference between the CMS vs. CMDB? Our specialists are available at all times to explain the technical details.
Corporate Training
Tailored programs for teams with enterprise support
Learning Models
Choose from digital or instructor-led training for a customized learning experience.
LMS Platform
Access an enterprise-grade Learning Management System built for scalability and security.
Pricing Options
Pick from flexible pricing plans that fit your team size and learning goals.
Performance Dashboards
Track progress with intuitive dashboards for individuals and teams.
24x7 Support
Get round-the-clock learner assistance whenever you need help.
Account Manager
Work with a dedicated account manager who ensures smooth delivery and support.
Ready to transform your team?
Get a custom quote for your organization's training needs.
Upcoming Schedule
Join
the next batch that fits your timezone
Skills You Will Gain In Our ITIL RCV Training Program
From Knowledge to Actionable Intelligence
Change Management
Assume the role of the gatekeeper. You will acquire the skills to oversee the entire lifecycle of all technical modifications, facilitating advantageous updates while significantly reducing negative operational impact. You will become proficient in implementing standard, normal, and emergency change models .
Release & Deployment Management
Master the rollout procedure. You will learn to strategically plan, schedule, and oversee the movement of system releases into both testing and live production environments, guaranteeing that the integrity of the active environment is consistently safeguarded.
Service Asset & Configuration Mgmt (SACM)
Take ownership of critical data. You will learn the process of identifying, gaining control over, recording, performing audits, and verifying all service assets and Configuration Items (CIs), thereby establishing a definitive "Source of Truth" for the entire IT infrastructure.
Service Validation & Testing
Operate with certainty. You will learn to verify that deployed releases and the resulting services fulfill the specified expectations of the customer and confirm that IT operations are fully capable of providing support for the new service
Request Fulfillment
Optimize routine tasks. You will learn to manage standard service requests (such as password resets or software installations) in a professional and highly efficient manner, correctly distinguishing them from Incidents.
Knowledge Management
Prevent organizational knowledge loss. You will learn the methods to collect, analyze, store, and share critical knowledge, ensuring that the appropriate information is accessible to the correct individual precisely when it is needed (the DIKW hierarchy model).
Who This Program Is For
Ideal Candidates for ITIL RCV Certification
Change Managers / Coordinators
Release Managers / Deployment Leads
Configuration Managers (CMDB Owners)
Software Build Engineers
IT Quality Assurance (QA) Leads
Service Desk Managers (managing Requests)
If your duties involve transitioning software, equipment, or service offerings from a development environment ("Dev") into a live production setting ("Production"), this ITIL Intermediate RCV course stands as your essential professional benchmark.
ITIL RCV Certification Training Program Roadmap
The Step-by-Step System for First-Attempt Success
1/7
Why Obtain ITIL RCV Certification?
The Credential That Establishes Control
Stop being viewed as a delay.
Demonstrate clearly that your "administrative process" is, in reality, crucial risk mitigation that ultimately generates financial savings for the organization.
Bridge the gap between Development and Operations.
RCV furnishes the shared terminology and standardized process structure that enables DevOps to function effectively within major corporations.
Unlock specialized career opportunities.
Qualify for sought-after, highly compensated roles such as "Release Manager" and "Change Authority" that necessitate proven, certified expertise.
Eligibility and Pre-requisites
ITIL RCV Requirements
This is an advanced Capability module that assumes you are familiar with the fundamental concepts of the service lifecycle.
Eligibility Criteria:
Mandatory Prerequisite: You must hold a valid ITIL Foundation certificate (either v3, 2011, or ITIL 4 Foundation). You will not be permitted to register for the RCV exam without this prerequisite.
Training Requirement: You are required to successfully finish an accredited training course (such as the one we provide) to receive the "Candidate Number" that is necessary for booking the examination.
Recommended Experience: We highly advise that candidates possess a minimum of 2+ years of professional experience working within Release, Change, or Testing environments to fully grasp the complexities of the advanced scenarios
Course Modules & Curriculum
Comprehensive modules covering all knowledge areas
Module 2
Service Asset & Configuration Management (SACM)
▾
Lesson 1: The Configuration Model
Understand the logical model of the IT infrastructure. Learn the difference between an Asset and a Configuration Item (CI).
Lesson 2: The CMS and CMDB
Master the structure. Learn how the Configuration Management System (CMS) aggregates data from various Configuration Management Databases (CMDBs).
Lesson 3: Verification and Audit
Data rots. Learn the procedures for verification and audit to ensure your CMDB matches the physical reality of the data center.
Module 3
Release & Deployment Management
▾
Lesson 1: Release Policies & Planning
Define the rules of the road. Learn to create a Release Policy that dictates how and when software moves to production. Master the "Big Bang" vs. "Phased" deployment strategies.
Lesson 2: Build, Test, and Deploy
Manage the pipeline. Learn the mechanics of building the release package, testing it in a staging environment, and deploying it to live.
Lesson 3: Early Life Support (ELS)
The job isn't done at deployment. Learn how to structure Early Life Support to handle the immediate issues post-go-live.
Module 4
Service Validation & Testing
▾
Lesson 1: The V-Model
Validate quality. Learn the V-Model concept, mapping requirements to testing levels (Unit, Integration, System, Acceptance).
Lesson 2: Validation Strategy
Don't just test for bugs; test for value. Learn to validate that the service will deliver the required utility (fitness for purpose) and warranty (fitness for use).
Module 5
Request Fulfillment
▾
Lesson 1: Managing Requests
Stop clogging the Incident queue. Learn to separate Service Requests (standard, low risk) from Incidents (unplanned interruptions).
Lesson 2: Self-Help and Automation
Learn how to design request catalogs and self-help portals that empower users and reduce the load on the Service Desk.
Module 6
Knowledge & Evaluation
▾
Lesson 1: Knowledge Management (KM)
Capture the wisdom. Learn to manage the Service Knowledge Management System (SKMS) and the Data-Information-Knowledge-Wisdom (DIKW) structure.
Lesson 2: Change Evaluation
The final check. Learn the formal process for evaluating major changes to determine if the actual performance matches the predicted performance.
Lesson 3: Exam Strategy
Review ITIL RCV exam tips. Learn to handle the "Gradient Scoring" questions and manage your time during the 90-minute test.
ITIL RCV & Exam FAQ
Find answers to common questions about our course and certification
Find
answers to common questions about our course and certification
What is the ITIL RCV Certification? ▾
RCV is an acronym for Release, Control, and Validation. It is an Intermediate-level "Capability" module. Its curriculum focuses on the practical "Service Transition" processes: Change Management, Release and Deployment Management, Service Asset and Configuration Management (SACM), Service Validation and Testing, Request Fulfillment, and Knowledge Management.
How many credits is RCV worth? ▾
It is valued at 4 Credits toward achieving the ITIL Expert qualification . It is considered a high-value module because it encompasses a significant grouping of crucial processes within the service lifecycle.
ITIL RCV vs PPO: Which should I take? ▾
This is a frequent comparison. You should pursue RCV if your work involves handling Changes, Deployments, Builds, and Testing. You should select PPO (Planning, Protection, and Optimization) if your responsibilities relate to Uptime, Capacity Management, Disaster Recovery, and Availability. In simple terms, RCV is concentrated on "moving things into production"; PPO is focused on "keeping things running optimally."
Is the RCV exam difficult? ▾
Yes, it is challenging. The format is scenario-based. You will be presented with an in-depth narrative describing a company's flawed release or chaotic change process and then be required to answer 8 questions about it. The core difficulty lies in accurately identifying and applying the best ITIL process to rectify the problems described in the messy scenario.
What is the "Capability Stream"? ▾
The Capability Stream (RCV, PPO, OSA, SOA) is centered on practical execution and specific processes. The Lifecycle Stream (SS, SD, ST, SO, CSI) is focused on strategic management and overarching organizational strategy. RCV is designed for the professionals who actively "perform the work."
Does RCV cover DevOps? ▾
It does not use the term explicitly, but the underlying principles of RCV (i.e., controlled release, mandatory automated testing, rigorous configuration management) are the fundamental prerequisites for establishing any successful DevOps pipeline in a structured environment.
What is the pass mark? ▾
You must achieve a score of 70% (28 out of a total of 40 marks) to pass the exam. The questions are scored on a gradient scale (5, 3, 1, 0 marks) .
Can I use the ITIL core books in the exam? ▾
No. The RCV exam is strictly Closed Book. You are required to have thoroughly internalized the processes and principles.
Is Configuration Management (SACM) really that important? ▾
Yes, SACM is paramount within the RCV curriculum. You can expect at least 1?2 entire scenarios to be dedicated to the methods of identifying, controlling, and performing audits on Configuration Items (CIs) and their relationships.
Do I need the Foundation certificate first? ▾
Yes. It is an absolute rule that you cannot register for the ITIL Intermediate RCV exam without first holding a valid ITIL Foundation credential.
How long does the exam take? ▾
You are allocated 90 minutes for the examination. If you are taking the exam in a language that is not your native one, you may be eligible to apply for extra time.
Is this relevant for Software Testers? ▾
Absolutely. The "Service Validation and Testing" process covered within RCV provides testers with a crucial strategic framework, shifting their role from simple "bug hunters" to influential "Service Validators."
Does the certificate state "Intermediate" or "RCV"? ▾
The official certificate will typically state "ITIL Certificate in Release, Control, and Validation." It is universally recognized as an Intermediate-level Capability certification.
How much does the exam cost? ▾
The pricing fluctuates based on your region. In the location, it is commonly offered as part of a bundle with the training program. Please consult our "Schedule" section for the current ITIL Release Control and Validation training and exam bundle price.
Can I self-study? ▾
No. Axelos/PeopleCert strictly mandates that you must attend an accredited training course to receive the required candidate eligibility number that permits you to sit for the examination.
Customer Testimonials
Hear
from our successful graduates
Great class, very informative.
James Conklin
Great PMP<sup>®</sup> Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM<sup>®</sup> but may be able to sit for the PMP<sup>®</sup>. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.
Karle Scroggins
it was a great class. Lots of energy. And I enjoyed.
John Denke
Fantastic course to prepare for PMP<sup>®</sup> exam.
Kevin Hambrice
As a participant it was smooth sailing for me.
Eric S. Tumlinson
Trainer was excellent. Shared good resources and good experiences.
Khemoni Holmes
Good content and training.
Dennis Glover
I wanted to let you know that I took and passed the PMP exam. Thanks to iCert Global and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely.
Steve Ditty
Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training.
Stefan Long
I was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do.
Nancy Davis
Great class with a lot of information and tips to prepare for the exam
John Eric Nelson
It was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class.
Mark Butler
I was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience.
Xeng Yang
The training was very intense but covered with course material. It was more than I expected.
Bernadette Gilliam
I thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over.
Taylor Mitchell
Excellent training. Instructor was very knowledgeable and explained information in an understandable way
Sandra Hamilton Allen
Quality Materials presented, Instructor very knowledgeable. Exceeded my expectations.
Anthony Muldrow
The training is a great introduction into the PMI mindset. Very informative and helpful
Bryan Tamburro
Course & Support
Everything you need to know about our training options and support
What is the duration of the RCV course? ▾
The core ITIL RCV training is typically a 3-day intensive bootcamp (full-time) or spread over 4-5 evenings (part-time), totaling approximately 20-24 hours of focused instruction. This duration is engineered to surgically cover the seven core processes?from Change Management to Service Validation?ensuring maximum knowledge density and exam readiness, not comfort.
Do you provide ITIL RCV sample papers? ▾
Yes. We provide a comprehensive learner workbook containing multiple full-length sample papers. These are specifically designed to mimic the ITIL RCV gradient scoring system (5, 3, 1, 0 marks). They come with detailed, accredited answer explanations to help you stop guessing and start understanding the subtle, yet critical, difference between a "good" (3-mark) and "best" (5-mark) ITIL action.
Who are the trainers? ▾
Our trainers are not career academics. They are certified Service Transition Managers and Release Architects with 15+ years of demonstrable field experience. They've executed high-stakes transitions in complex, high-risk environments (e.g., Banking, Telecom, and Global Capability Centers), ensuring your learning is grounded in what actually works, not just textbook theory.
Is the training valid for ITIL 4? ▾
This training is explicitly for the ITIL v3 Credit System. However, the principles?rigid control of Change, predictable Release, and rigorous Validation?are the 100% foundational bedrock of ITIL 4. The 4 Credits earned are a crucial, direct contribution toward the 17-credit prerequisite for the ITIL 4 Managing Professional Transition module, making it a non-negotiable step for experienced pros.
Can I take the course online? ▾
Yes. We offer a fully interactive, expert-led Instructor-led LIVE virtual classroom. This is not pre-recorded garbage; it mirrors the physical classroom intensity, allowing you to access high-quality ITIL RCV training from any global location.
What materials do I get? ▾
You will receive the official RCV syllabus, a highly detailed learner workbook, printable process flowcharts for Change/Release that cut through the complexity, and guaranteed lifetime access to our Learning Management System (LMS) resources.
Do you help with exam booking? ▾
Yes. As an Accredited Training Organization (ATO), we handle the administrative mess. We purchase the official PeopleCert voucher for you and provide clear, full assistance on scheduling the exam at your convenience.
Is there a guarantee? ▾
Yes, a robust Pass Guarantee. Attend the full program, complete the mandatory mock exams, and if you fail the official ITIL RCV exam, you get free remedial training and support until you pass. We guarantee preparation, not laziness.
Can I access the recordings later? ▾
Yes. You get a minimum of 180 days of access to the class recordings and all associated digital materials. This is for reinforcing concepts and focused revision, not for skipping the live sessions.
Does the course cover the "Seven Rs of Change"? ▾
Absolutely. This is a core, non-negotiable concept and the foundation of effective Change Management control. We thoroughly drill the Seven Rs checklist (Who Raised it? What is the Reason? What is the Return? Risks? Resources? Responsible? Relationship?) until it is automatic for your CAB submissions.
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