ITIL Service Operation Certification Overview in Mysore

Your ITIL Service Operation Isn't a Certificate. It's Your License for Stability

Your Service Design is great on paper, and your Transition process is documented, but the business judges you on Service Operation. This is where the service lives or dies. If your incidents recur, your access requests are slow, and your service desk is a black hole, the entire investment in ITIL Strategy and Design is worthless. The ITIL Service Operation Certification proves you are not just a manager of processes, but a guardian of the live environment. This course is designed to eliminate chaos. It teaches you the precise principles and processes required to manage the delicate balance between stability (protecting the live environment) and responsiveness (quick recovery and meeting user demands). You'll learn the difference between Incident Management (fixing the immediate break) and Problem Management (fixing the root cause). This module is the pulse of the IT organization. The market demands that senior IT roles - Service Delivery Manager, Service Desk Manager, Operations Lead - possess the ITIL SO credential. Without it, you lack the accredited, standardized knowledge to run effective, high-volume operations common in outsourcing hubs like Pune and Hyderabad. Stop letting IT failures define your business; start using the framework to enforce control. We built this for professionals who understand that execution is everything. The training provides scenario-based application of the five core processes and four functions, ensuring your knowledge translates directly into optimized, measurable operations.

ITIL SO Training Course Highlights in Mysore

More Than a Course - It's Your Career Accelerator

★

Core Lifecycle Module: Earns 3 credits toward your ITIL Expert status, completing a mandatory component of the ITIL Lifecycle SO path.

Earns 3 credits toward your ITIL Expert status, completing a mandatory component of the ITIL Lifecycle SO path.

★

Master the Five Processes: Deep dive into Incident Management, Event Management ITIL, Problem Management, Request Fulfillment, and Access Management.

Deep dive into Incident Management, Event Management ITIL, Problem Management, Request Fulfillment, and Access Management.

★

Function and Activity Focus: Systematic training on the four functions - Service Desk, Technical Management, Application Management, and IT Operations Management.

Systematic training on the four functions - Service Desk, Technical Management, Application Management, and IT Operations Management.

★

Balancing Act Mastery: Learn the critical trade-offs between stability vs. responsiveness and quality vs. cost, which are central to the ITIL Service Operation Certification.

Learn the critical trade-offs between stability vs. responsiveness and quality vs. cost, which are central to the ITIL Service Operation Certification.

★

ITIL SO Exam Precision: Practice with graded mock exams that target the scenario-based, multi-choice format required to pass the Intermediate exam.

Practice with graded mock exams that target the scenario-based, multi-choice format required to pass the Intermediate exam.

★

Operational Activity Synthesis: Understand the operational aspects of processes from other lifecycle stages (e.g., Change Management's operational review).

Understand the operational aspects of processes from other lifecycle stages (e.g., Change Management's operational review).

Career Relevance

The ITIL Service Operation Certification Training Program focuses on the operational aspects of IT service management, emphasizing the importance of monitoring, reporting, and analyzing services. Mysore's IT sector is rapidly growing, and professionals need to stay updated with industry standards and best practices to remain competitive. Effective service operation is critical for delivering high-quality services and meeting customer expectations. Incident, problem, and change management are key processes in ITIL Service Operation. These processes involve identifying, categorizing, and resolving incidents, as well as managing changes to IT services.

By implementing these processes, organizations can reduce downtime, improve service quality, and increase customer satisfaction. ITIL-trained professionals in Mysore can apply these knowledge and skills to improve service operation and deliver exceptional customer experiences. In Mysore's thriving IT industry, professionals with ITIL Service Operation certification can enhance their careers by demonstrating expertise in service management. They will be able to analyze service performance, identify areas for improvement, and develop strategies to optimize service delivery. By acquiring this certification, they will be better equipped to contribute to the growth and success of their organizations.

Professionals in Mysore's IT sector often face challenges in managing IT services, including incident, problem, and change management. Despite the growing demand for IT services, many organizations struggle to deliver high-quality services due to inadequate service operation practices. This skill gap can lead to poor customer satisfaction, increased downtime, and lost revenue.

Corporate Training

Tailored programs for teams with enterprise support

Learning Models
Choose from digital or instructor-led training for a customized learning experience.
LMS Platform
Access an enterprise-grade Learning Management System built for scalability and security.
Pricing Options
Pick from flexible pricing plans that fit your team size and learning goals.
Performance Dashboards
Track progress with intuitive dashboards for individuals and teams.
24/7 Support
Get round-the-clock learner assistance whenever you need help.
Account Manager
Work with a dedicated account manager who ensures smooth delivery and support.
Corporate Training

Ready to transform your team?

Get a custom quote for your organization's training needs.

Request Corporate Quote

Skill Gap

The ITIL Service Operation Certification Training Program addresses this skill gap by providing professionals with knowledge and skills in service management. By attending this program, participants will learn about the five service management processes, including service operation, and how to apply them to real-world scenarios. They will also gain hands-on experience in service management tooling, such as IT service management (ITSM) software. ITIL Service Operation certification can help bridge the skill gap in Mysore's IT sector by equipping professionals with the knowledge and skills needed to manage IT services effectively.

With this certification, they will be able to analyze service performance, identify areas for improvement, and develop strategies to optimize service delivery. They will be able to make informed decisions about service management and contribute to the growth and success of their organizations.

The ITIL Service Operation Certification Training Program provides professionals with comprehensive knowledge and skills in service management. Participants will learn about the five service management processes, including service operation, and how to apply them to real-world scenarios.

They will gain hands-on experience in service management tooling, such as ITSM software, and develop a comprehensive understanding of IT service management. ITIL Service Operation training includes interactive learning sessions, case studies, and hands-on exercises that help participants develop practical skills in service management. Participants will learn about service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts (UCs), and how to use them to manage IT services effectively. They will also gain insights into the service desk, incident, problem, and change management processes.

Upcoming Schedule

Join the next batch that fits your timezone
New York Batch
London Batch
Sydney Batch

Skills You Will Gain In Our ITIL SO Program

From Knowledge to Actionable Intelligence

Incident Management Mastery

Learn the primary objective (restore service quickly) and the key activities: logging, categorization, prioritization, diagnosis, and resolution.

Problem Prevention

Master the lifecycle of Problem Management, distinguishing between reactive (root cause analysis) and proactive (trend analysis) activities.

Event Management ITIL Control

Understand how to monitor events, filter noise from signal, and automate responses to warnings and exceptions.

Service Desk Design

Learn the different Service Desk structures (Local, Centralized, Virtual) and how to staff and manage them for first-line resolution.

ITIL Service Operation Functions

Master the roles of Technical Management, Application Management, and IT Operations Management and how they support the Service Desk.

Metrics and Reporting

Define and track the critical KPIs for operations (First-Call Resolution, Mean Time to Restore Service/MTTR), providing data for CSI.

Who This Program Is For

Ideal Candidates for ITIL Service Operation Certification

This certification training is ideal for:

ITIL Foundation certified professionals seeking Intermediate credits.

Service Desk Managers, Incident Managers, and Problem Managers.

NOC (Network Operations Center) Staff and Technical Support Leads.

IT Operations Analysts and Application Support Personnel.

Professionals seeking to complete the ITIL lifecycle modules path.

Anyone responsible for the execution, delivery, and support of live IT services.

If your role requires delivering stable, repeatable, and effective IT services, this ITIL Service Operation Certification is non-negotiable.

Skill Development

In Mysore's IT sector, professionals with ITIL Service Operation certification can enhance their skills in service management and contribute to the growth and success of their organizations. They will be able to analyze service performance, identify areas for improvement, and develop strategies to optimize service delivery. With this certification, they will be able to make informed decisions about service management and deliver exceptional customer experiences.

ITIL Service Operation professionals are responsible for monitoring, reporting, and analyzing IT services. They need to ensure that services are delivered according to service level agreements (SLAs) and operational level agreements (OLAs). Mysore's IT sector is rapidly growing, and professionals in this role need to stay updated with industry standards and best practices to remain competitive.

ITIL Service Operation professionals are responsible for managing incidents, problems, and changes to IT services. They need to analyze service performance, identify areas for improvement, and develop strategies to optimize service delivery. By implementing these processes, organizations can reduce downtime, improve service quality, and increase customer satisfaction.

ITIL Service Operation Certification Training Program Roadmap in Mysore

The Step-by-Step System for First-Attempt Success

Verify Prerequisites

Confirm you hold the ITIL Foundation Certificate (mandatory).

Master the Processes

Absorb the five ITIL Service Operation processes and four functions with acute attention to purpose and scope.

Scenario Drilling

Apply the framework to complex scenarios featuring major incidents and tricky access requests.

Graded Exam Practice

Conquer the unique 5/3/1/0 scoring system with targeted mock exams that reflect the ITIL Lifecycle SO material.

Identify Distractors

Learn the specific techniques to spot the 'distractor' (zero-point) answers that sabotage most candidates.

Execute & Pass

Take the exam, achieve the required 70%, and secure your 3 credits towards ITIL Expert status.

Enforce Stability

Immediately implement standardized Incident Management and Event Management to reduce operational chaos.

1/7

Why get ITIL Service Operation-certified?

The Credential That Ends the Gatekeeping

Stop being a Tier 1 liability.

The ITIL Service Operation Certification proves you possess the rigorous knowledge to lead day-to-day service delivery.

Unlock Senior Operations Roles.

This credential is a mandatory filter for Service Delivery Manager and Head of Operations roles in structured IT organizations.

Complete the Lifecycle.

Earn 3 credits toward your ITIL Expert status, validating your competence in the crucial ITIL Lifecycle SO stage.

Eligibility and prerequisites

For ITIL Service Operation Certification

This is an Intermediate Lifecycle module. The requirements are strict:

Eligibility Criteria:

ITIL Foundation Certificate: You must hold the ITIL Foundation Certificate in IT Service Management.

Required Training: Completion of a minimum of 21 contact hours (3 days) of formal, accredited ITIL Service Operation Certification training is mandatory.

Recommended Experience: At least 2 years of professional experience working in an IT service management or operations environment is highly recommended.

Work Responsibilities

Review the eligibility criteria and prerequisites for this certification before you enroll

In Mysore's IT industry, ITIL Service Operation professionals are responsible for ensuring that services are delivered effectively and efficiently. They will be able to analyze service performance, identify areas for improvement, and develop strategies to optimize service delivery. With this certification, they will be able to contribute to the growth and success of their organizations and deliver exceptional customer experiences.

ITIL Service Operation certification demonstrates a professional's expertise in service management and their ability to apply ITIL principles in real-world scenarios. In Mysore's IT sector, professionals with this certification can apply their knowledge and skills to improve service operation and deliver exceptional customer experiences. ITIL Service Operation certification provides professionals with a comprehensive understanding of IT service management, including service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts (UCs).

They will be able to analyze service performance, identify areas for improvement, and develop strategies to optimize service delivery.

Course Modules & Curriculum

Comprehensive modules covering all knowledge areas
MODULE - 1

Principles and Foundation

LESSON 1

Lesson 1: Purpose and Objectives of Service Operation

Define the scope of ITIL Service Operation and the critical goal of balancing stability vs. responsiveness and quality vs. cost.

LESSON 2

Lesson 2: Service Operation Principles

Master the guiding principles (e.g., Involvement, Communication) and how operational activities support the entire ITIL Lifecycle SO.

LESSON 3

Lesson 3: The Event Management Process

Deep dive into Event Management ITIL: monitoring CIs, establishing thresholds, and categorizing events to minimize noise and trigger appropriate action.

MODULE - 2

The Core Processes

LESSON 1

Lesson 1: The Incident Management Process

Master the lifecycle of Incident Management: logging, categorization, prioritization, diagnosis, escalation, and resolution to restore service quickly.

LESSON 2

Lesson 2: The Problem Management Process

Understand the reactive (root cause analysis) and proactive (trend analysis) phases, and the mandatory creation and use of Known Errors and Workarounds.

LESSON 3

Lesson 3: Request Fulfillment and Access Management

Learn the efficient fulfillment of standardized Service Requests and the essential security functions of Access Management (granting and revoking user rights).

MODULE - 3

Functions and Activities

LESSON 1

Lesson 1: The Service Desk

Master the different Service Desk structures (Local, Centralized, Virtual) and its function as the single point of contact (SPOC) and the face of IT.

LESSON 2

Lesson 2: Technical and Application Management

Define the responsibilities of Technical Management (infrastructure support) and Application Management (software support) and their role in operational support.

LESSON 3

Lesson 3: IT Operations Management

Understand the role of IT Operations Management, including job scheduling, backup/restore, facilities management, and carrying out routine operational tasks.

MODULE - 4

Implementation and Control

LESSON 1

Lesson 1: Common Service Operation Activities

Review operational activities like monitoring and control, output management, and managing the operational aspects of change and release.

LESSON 2

Lesson 2: Organizational and Technology Considerations

Examine service operation structures, communication strategies, and the technological tools required for automation and monitoring.

LESSON 3

Lesson 3: Challenges, CSFs, and Risks

Analyze the key challenges (e.g., complexity, silos) and Critical Success Factors (CSFs) unique to ITIL Service Operation in a high-demand environment.

MODULE - 5

Exam Strategy and Final Synthesis

LESSON 1

Lesson 1: Scenario Analysis & Scoring Mastery

Intensive review of complex scenarios, dissecting conflicts between stability and responsiveness for ITIL Service Operation processes.

LESSON 2

Lesson 2: Conquering the 5/3/1/0 Scoring System

Specific, focused training on identifying the 'best' answer (5 points) and eliminating the 'distractor' (0 points) on the closed-book exam.

LESSON 3

Lesson 3: Final ITIL Service Operation Certification Strategy

Final mock exam execution, time management drills, and self-assessment against the exam requirements to ensure readiness.

Course & Support

Everything you need to know about our training options and support

What is the required passing score for the ITIL Service Operation Certification?
You must achieve 70% (equivalent to 28 correct points out of a maximum of 40 total points) on the graded, scenario-based multiple-choice exam. Aim for 80%+ in mocks; 70% is too close to failure.
What is the format of the ITIL SO Exam?
It is a closed-book, 90-minute exam consisting of 8 scenario-based multiple-choice questions. Each answer is scored on the complex gradient scale of 5, 3, 1, or 0 points.
How many credits does this module provide?
The ITIL Lifecycle SO module provides 3 credits toward the mandatory 17 credits required to achieve ITIL Expert status. This is a non-negotiable step for the Expert track.
How much does the ITIL SO exam cost in India?
The ITIL SO exam cost (voucher only) typically ranges from Rs. 17,500 to Rs. 20,650 INR (excluding GST). Your cheapest and most efficient option is usually a bundled package from an ATO.
Is the exam open book?
No. Absolutely not. Like almost all Intermediate exams, the ITIL Service Operation Certification exam is strictly closed book. You must rely entirely on memorization and instant recall of processes.
How long is the ITIL SO Certification valid?
The ITIL SO Certification is permanent (valid for life). However, to maintain 'active' ITIL status and registration, ongoing professional development (or taking an ITIL 4 module) is required every three years.
Is the ITIL SO certification a prerequisite for MALC?
It is not mandatory (meaning you can choose other modules), but the 3 credits earned by passing the ITIL SO exam are often crucial to quickly meeting the 15-credit minimum required for the MALC Capstone exam.
How do you prepare candidates for the 5/3/1/0 scoring?
We dedicate intensive time to this, teaching candidates to analyze scenarios and select the answer that represents the best long-term, holistic application of ITIL principles (the 5-point answer), rejecting the quick, tactical fix (often 1 or 0 points).
What is the main challenge of ITIL Lifecycle SO?
The main challenge, as taught in the course, is the constant tension between the conflicting operational goals: balancing stability and responsiveness while simultaneously maintaining cost control.
Is the ITIL Service Operation Certification still relevant with ITIL 4?
Yes, critically so. The core principles and processes (especially Incident Management and Event Management ITIL) are still foundational and highly relevant under the ITIL 4 framework's Service Management Practices.
What are the five ITIL Service Operation processes?
The five key ITIL Service Operation processes that ensure services are delivered and supported are: Event Management, Incident Management, Problem Management, Request Fulfillment, and Access Management.
What are the four ITIL Service Operation functions?
The four key ITIL Service Operation functions (organizational teams/roles) are: Service Desk, IT Technical Management, IT Application Management, and IT Operations Management.
What is the key difference between Incident Management and Problem Management?
Incident Management focuses on restoring service as quickly as possible (symptom relief). Problem Management focuses on finding and eliminating the root cause to prevent recurrence. Confusing these two will guarantee failure on the exam.
What kind of jobs does this certification unlock?
It unlocks high-demand, high-pressure roles such as Senior Incident Manager, Service Desk Manager, Major Incident Manager (MIM), and IT Operations Lead.
What is the value of knowing the Incident Management and Event Management ITIL processes?
Mastering these processes allows you to automate and prioritize support. Event Management provides the data to proactively monitor the infrastructure, and Incident Management provides the structure to quickly restore service when something fails.
Do you provide sample ITIL Service Operation pdf materials?
Yes. Upon enrollment, you receive comprehensive digital courseware and multiple full-length sample exams, often provided as encrypted ITIL Service Operation pdf documents.
How does this course address the conflicting goals of SO?
The course teaches you to manage the inherent conflict by leveraging the processes: using Problem Management to reduce reactive load (stability) and optimizing the Service Desk (responsiveness) while applying Access Management for control.
How long does the ITIL Service Operation training take?
The course is typically 3 intensive days (20-24 hours). The duration is necessary to achieve the deep process and function understanding required for success in the scenario-based exam.
What are the minimum contact hours required for the exam?
You must complete a minimum of 21 contact hours of accredited training to be eligible for the ITIL Service Operation Certification exam. This is a non-negotiable compliance requirement.
Do you offer weekend batches for ITIL Lifecycle SO?
Yes. We offer weekend-only Live Online batches accessible across India, specifically designed to minimize disruption to your demanding weekday work schedule.
Who are the instructors for ITIL SO?
Our instructors are certified ITIL Experts with deep, practical experience in running large-scale IT operations and Service Desks in high-pressure environments. You learn from operational leaders.
Can I pursue ITIL Service Operation pdf self study?
No. You must complete training from an ATO to sit the Intermediate exam. Relying solely on ITIL Service Operation pdf self-study is insufficient, non-compliant with exam rules, and a waste of time.
How accurate are the mock exams?
They are highly accurate, featuring scenario complexity, scoring methods, and question structure identical to the official PeopleCert exam. They are engineered to ensure zero surprises on test day.
Does this course cover the full syllabus?
Yes. Our curriculum is 100% aligned with the official syllabus, covering all five ITIL Service Operation processes and four functions.
Do you provide sample ITIL SO exam cost questions?
We provide official and proprietary sample questions, focusing heavily on the high-value Incident Management and Event Management ITIL scenarios, which are heavily tested.
Can I retake the practice tests?
Yes. You have unlimited attempts on all practice quizzes and full-length mock exams to continuously track your progress and achieve mastery.
How do I prepare for the closed-book format?
Our training focuses on drilling the purpose, objective, scope, and key interfaces of the processes. These are the critical, conceptual elements tested - not rote memorization of lists.
What if I fail the ITIL Service Operation Certification exam?
If you follow the study plan and pass the mock exams, we provide free re-training and continued simulator access until you pass. Our commitment is to your result, not just the course hours.
How does the money-back guarantee work?
If you are genuinely dissatisfied with the quality of the training within the first week, we issue a full refund, no questions asked. We stand by our instruction quality.
Who answers my support questions?
Only certified ITIL Experts answer your content-related queries about the ITIL Service Operation functions and processes, ensuring authoritative, expert guidance.
Does the guarantee cover the ITIL SO exam cost?
Our guarantee covers the cost of the training and re-training. If your package included a voucher, the specific 'Take2' policy dictates the retake cost coverage.
What is your ultimate commitment to my success?
To turn you into a recognized operational leader, securing your ITIL Service Operation Certification and non-negotiably moving you closer to ITIL Expert status.
Why is this ITIL lifecycle module considered essential?
Because it covers the stage where the ROI of all other lifecycle stages is realized. Service Operation is the engine room of IT, where value is actually delivered or lost.
Will this certification help my PMP renewal?
Yes. This course provides Professional Development Units (PDUs) which contribute directly toward maintaining your PMP certification.
What kind of roles does this training unlock?
It unlocks high-value operational leadership roles such as Senior Incident Manager, Service Desk Manager, Major Incident Manager (MIM), and IT Operations Lead/Director.
How does Incident Management mastery translate to career value?
It translates directly into faster Mean Time To Restore Service (MTTR), lower business impact, and better overall service quality all measurable, high-impact performance indicators for senior roles.
Is the cost of the ITIL SO exam worth the ROI?
Yes. The salary premium, job market visibility, and increased internal influence gained by holding this intermediate certification significantly outweigh the training and exam fee.
What is the total ITIL Service Operation Certification cost?
The all-inclusive fee depends on the format you choose (Live Online or Classroom). Please refer to the schedule for the exact pricing.
Are there any hidden charges?
No. Our pricing is transparent and typically includes the exam voucher and digital materials. Do not expect hidden costs.
Do you offer EMI options?
Yes. We provide flexible No-Cost EMI options for your convenience.
Can I get a corporate invoice?
Yes. We provide a GST-compliant invoice addressed to your company for corporate reimbursement or direct sponsorship.
Can I pay in installments instead of EMI?
No. We do not offer direct installment plans for individuals. You must utilize the third-party No-Cost EMI option if you require phased payments. We process the payment in one go.
What is the refund policy if I cancel enrollment before the course starts?
If you cancel 7 days or more before the course start date, you are eligible for a full refund of the training fee. Cancellations inside the 7-day window may incur a 10% administrative charge.
Is GST included in the price shown on the schedule?
No. The price displayed is the base fee. 18% GST is applicable and will be calculated and added during the checkout process, as required by Indian tax law.
What is the process for redeeming the exam voucher?
We provide the voucher code via email immediately after the training fee is processed. You must then use this code to book your exam date directly on the PeopleCert website. We guide you through this process.
Do you offer group discounts for multiple enrollments?
Yes. If three or more individuals from the same organization enroll simultaneously, we offer a significant group discount. Contact our sales team directly for the specific rate.
Can I use a credit card issued outside India for payment?
Yes. Our payment gateway supports major international credit cards (Visa, Mastercard, Amex). However, be aware of potential currency conversion fees charged by your issuing bank.

Practical Application

By acquiring ITIL Service Operation certification, professionals in Mysore's IT sector can enhance their careers and contribute to the growth and success of their organizations.

They will be able to analyze service performance, identify areas for improvement, and develop strategies to optimize service delivery.

With this certification, they will be able to deliver exceptional customer experiences and drive business growth.

Customer Testimonials

Hear from our successful graduates

"iCertGlobal offers a professional and supportive learning environment. The training programs are well-structured, industry-relevant, and delivered by knowledgeable trainers with real-world experience. The team is responsive and helpful throughout the learning journey, making the overall experience smooth and valuable. A good choice for professionals looking to upskill and grow their careers. "

user

Megha Kalai

Trustpilot Review,

★ ★ ★ ★ ★

"We took training from Rakesh Sir for PMP who has extensive training xperience in training professionals. He spends extra time if we need it without hesitation his guidance helped us to study better. As an institute iCertGlobal really ensures we are comfortable in the class rooms while the online training’s has become a norm these days class room training is not requested by anyone but they accommodated for the group of 3 people without saying no. Their support after is also nice. "

user

Deepthi Yandrapragada

Trustpilot Review,

★ ★ ★ ★ ★

"Before starting my PMP preparation, I felt overwhelmed and unsure. A structured study approach—especially this expert PMP study plan—gave me clarity and direction throughout the journey: https://www.icertglobal.com/blog/pmp-study-plan-pass-the-pmp-exam-fast-an-expert-guide Today, I’m proud and emotional to share that I’ve officially achieved my PMP certification. This milestone is more than an exam result—it reflects perseverance, growth, and a complete shift in my mindset and career outlook. "

user

Shalini Shalu

Trustpilot Review,

★ ★ ★ ★ ★

"I can just only recommend only one name iCertGlobal to the people who are looking for online trainings related to ITIL, PRINCE2, pmp etc . iCertGlobal platform is the excellent platform where you can have flexible hours of training, excellent training content with live case studies projects and data, veteran staff who always listen to you and resolve your problems quickly, giving exposure to corporate projects, fair cost of all the courses which are worth for paying that much small penny from your saving and last but not the least the veteran trainers across the globe. "

user

Anita Verma

Trustpilot Review,

★ ★ ★ ★ ★

"My experience with I Cert Global was very positive. The course was well planned and easy to follow. The trainers explained every topic clearly with real-life examples, which made learning simple and effective. I gained good practical knowledge and confidence after completing the course. The support team was also very helpful throughout the journey. I would definitely recommend I Cert Global to anyone looking to improve their skills."

user

Javariya Anjum

Trustpilot Review,

★ ★ ★ ★ ★

"Training services were nice, elaborative and pretty interactive. "

user

Saksham Bahati

Lead Quality Analyst, Times Internet

★ ★ ★ ★ ★

"Training was very good and helpful and thanks to Mr. Suriya Sakthivel for organizing this type of training. "

user

Jayanta Sarkar

Dy. General Manager , TRACTEBEL ENGINEERING

★ ★ ★ ★ ★

"We contacted Mr. Suriya from iCertGlobal to obtain PMI ACP training - Online course., His response and support towards the course was excellent and the training was really great. This was my first time to avail online classroom course and it was really a good experience. "

user

Durgaprasad Bollaje Vittaldas

Senior Project Manager, Mannai Corporation

★ ★ ★ ★ ★

"Training was excellent, superb trainer and amazing support from iCertGlobal "

user

Tahseen Rana

Program Management , Biologics

★ ★ ★ ★ ★

"It was a good learning and interesting session. The session conducted By trainer is having good skill about PMP . "

user

Dhruv Bhatt

Business Analyst, Prismetric Technologies Pvt Ltd

★ ★ ★ ★ ★

"The Trainer explained the concepts very well. Liked each of his sessions. "

user

Piyush Srivastava

Engineer Software delivery , Ericsson Global india

★ ★ ★ ★ ★

"Training was very good, the trainer did a great job. Overall a good experience. "

user

Yogesh vispute

Technical Lead , Tata Consultancy Services Ltd

★ ★ ★ ★ ★

"Training was very good, the trainer did a great job. Overall a good experience. "

user

Shruthi Srivatsav

PMO , Tata Consultancy Services Ltd

★ ★ ★ ★ ★

"Trainer presentation skills are excellent "

user

Batheiah B

Information Technology Manager , Embassy Group

★ ★ ★ ★ ★

"Excellent Training. Good coordination from the cust service team. Thank you "

user

Suresh Kumar K

Project Manager , Manureva Digital Solutions

★ ★ ★ ★ ★

"The training was great. I would like to give 9.5 out of 10. Its cover almost all the area of Project management related syllabus. Most importantly the trainer has vast knowledge shared with us. His all illustration in the topic was great and elaborated only time constraint otherwise everything was good. "

user

AMARESH DHIBAR

Manager , ENGINEERING PROJECTS INDIA LTD

★ ★ ★ ★ ★

"It feels awesome to be part of this training sessions and it helped me to gain my certification and also i got chance to pursue my career in technofunctional field. "

user

Ishita

IT Professional, Investis

★ ★ ★ ★ ★

"It was a good learning and interesting session. The session conducted By trainer is having good skill about PMP . "

user

ANANDHAN M

ASSOCIATE MANAGER, Biocon Ltd

★ ★ ★ ★ ★

Build In-Demand Skills

Take the next step in your career today

Explore our instructor-led ITIL Service Operation training to learn about the course duration, cost, eligibility, and certification process. You get practical learning, exam-focused preparation, and expert guidance. Ready to get started? Compare ITIL Service Operation certification training options and choose a classroom or live online format that fits your schedule.

ITIL Service Operation Training in Other Cities

Our ITIL Service Operation certification training is available in major cities worldwide