Essential ITSM Tools and Software for 2025 | iCert Global

IT Service Management (ITSM) is a method of aligning business processes with IT services. The primary focus is to ensure that IT operations and services support business objectives to expand and prosper.

There is a multitude of IT service management software tools available and that can complicate the decision-making process. Below is a list of some of the industry's best ITSM software, including common features and some of the most recent download links. This is a compilation of FREE (open source) and PAID (commercial) ITSM software.What Is Information Technology Service Management (ITSM)?

What to look for in ITSM Tools ?

What should IT service management software contain? If you are an IT manager ensure that the ITSM tools have substance with the designed ability to support ITIL Service Operation and ITIL Continual Service Improvement. These are the supported anchors that further assist you in your day to day work responsibilities.

13 Best ITSM Tools and Software

What is ITSM software? Let's check out some of the best ITSM tools that can help you manage IT services.

1. SolarWinds Service Desk

SolarWinds Service Desk is a tool that helps manage help desks and IT services. It works in the cloud and helps businesses keep track of their assets and tasks.

2. Atera Helpdesk Software

Atera Helpdesk Software assists you in monitoring and maintaining IT systems. It is constantly searching for problems and is able to send alerts to the support personnel.

3. SuperOps Service Desk

SuperOps Service Desk is a tool that helps manage IT support teams, especially for companies that use or provide IT services. It can also assist with projects and tasks.

4. NinjaOne

NinjaOne is a cloud based way to manage your IT systems. NinjaOne keeps your support teams in-the-loop with everything without requiring them to be in the office.

5. ManageEngine ServiceDesk

Plus ManageEngine ServiceDesk Plus is an IT Service Desk and a database capability for handling things like service requests, maintenance, and contracts for customers. Additionally, ManageEngine ServiceDesk Plus is good for managing IT assets including equipment and software.

6. N-able N-sight

N-able N-sight is intended to help organizations monitor and manage IT systems. Using N-able N-sight companies can gain a comprehensive look at their clients IT needs, and keep track of every operation required to manage them.

7. Freshservice

Freshservice is an online tool that helps IT teams and service companies manage and solve tech problems easily. The platform is intuitive and has various levels for various needs.

8. ServiceNow

ServiceNow is a cloud-based IT service management system. ServiceNow helps track spending and handle IT requests in one place.

9. Alloy Navigator

Alloy Navigator has two options. The more expensive is Alloy Navigator Enterprise which has an entire ITSM feature set. If you don’t need the full set of ITSM features then you can purchase Alloy Navigator Express at a lower cost.

10. SysAid

SysAid is ITSM software that provides anything from a basic help desk to a full ITSM package. SysAid is cloud-based software or can be installed.

11. InvGate Service Desk

InvGate Service Desk is ITSM software compliant to ITIL and can be used either on-premise or in the cloud. It helps with handling problems, fixing issues, making changes, and completing requests.

12. Kaseya

Kaseya has tools for Managed Service Providers (MSPs) to manage IT service delivery. Kaseya VSA helps with remote monitoring and Kaseya BMS is an IT Operations solution that involves automation.

13. Vivantio

Vivantio is cloud based ITSM, in that it has 4 plans, and fits for organizations of any size and has different levels of complexity and the plans offer similar features.

How to obtain ITSM  certification? 

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We have successfully conducted training sessions in 108 countries across the globe and enabled thousands of working professionals to enhance the scope of their careers.

Our enterprise training portfolio includes in-demand and globally recognized certification training courses in Project Management, Quality Management, Business Analysis, IT Service Management, Agile and Scrum, Cyber Security, Data Science, and Emerging Technologies. Download our Enterprise Training Catalog from https://www.icertglobal.com/corporate-training-for-enterprises.php and https://www.icertglobal.com/index.php

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The 10 top-paying certifications to target in 2025 are:

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• AWS Certified Solutions Architect

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• Big Data Certification

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• Certified Ethical Hacker (CEH)

• Certified Scrum Master (CSM)

Conclusion

All in all, an ITSM is an important tool to help your organization meet the needs of users and businesses under your umbrella, but at the same time, it is important to choose the right solution.  More importantly, find the best solution that meets your future business and organizational needs.  Selecting the wrong solution will set your organization back a few years, so take your time to research before committing.  Being an informed buyer will always help you in the end.

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