Course Description

This  ISO 20000 IT Service Management Audit and Certification course will advance your skills and ability  to implement IT services that  meets international standards of best practices. This certification course will make you conversant with  planning, delivery and support OF IT Services.

Our ISO/IEC accredited courseware, interactive training by an industry expert with hands-on experience, simulated tests, coupled with e-learning access will prepare you to clear the ISO 20000 IT Service Management Audit and Certification  Exam on your first attempt.

Take the first step towards exploring an opportunity to become a ISO 20000 certified professional. Prepare for the ISO 20000 Certification exam and fast track your career as an ISO 20000  Practitioner. Please fill-in the enquiry form on this page or call now on +1 (713)-518-1852 or e-mail info (at) icertglobal (dot) com for our training consultant to understand your training and learning objectives and guide you with an optimum way to achieve your goals.

Course Agenda

• Course Overview
• Course Agenda

Exam and Certification

There are no prerequisites to appear for the foundation level of this exam. It is preferable to possess basic knowledge of objectives and contents of ISO/IEC 20000. Experience with managing IT systems or auditing an organization for IT service management is desirable.

This certification course is best suited for:

• IT Service operational staff
• Supervisors
• Managers
• Senior consultants and
• Auditors

FAQ's

How do I enroll for the online training?
You can enroll for this training on our website and make an online payment using any of the following options: 

• Visa Credit or Debit Card
• MasterCard
• American Express
• PayPal

Once payment is received, you will automatically receive a payment receipt and access information via email.

There are 3 modes of learning, namely Classroom which will be a face-to-face instructor led sessions, Live Virtual Instructor-led Training for those with a disadvantage to travel, and finally the self-paced e-Learning which you can take up anywhere, anytime.

What learning aids will I get? 
The Online Lean Management Course includes the following learning aid:  24 x 7 access to the Online Lean Management Course.

You will have online access to e-learning and practice tests along with the training.

Visit our website  and click the “Need Help &Support” link, and fill the form that appears on the page. Our customer staff will get in touch at the earliest possible. Alternatively, you can engage directly with our support team using the ‘Live Chat” feature to clarify all your queries.

We offer 24/7 support through email, chat and calls. We also have a dedicated team that provides on-demand assistance through our community forum.

Yes. We do offer a money-back guarantee for many of our training programs. Please do visit our website to know about Money Back Guarantee .

Can I cancel a course? Do you provide 10% refund.

Yes, you can cancel the course, and the payments will made will be refunded after adjustments. Please do visit our website to know about Refunds Policy.

Will I get a Certificate for completing this course?
Yes, we offer course completion certificate after you successfully complete the training program .

Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.

For assistance in scheduling your exam, reach out to the sales consultant (inside sales manager) or raise a request with our support team.. 

Latest Testimonials

• James Conklin

  Project Manager, Harris Health System

     Great class, very informative.  

  (5/5)

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• Karle Scroggins

  Operations Coordinator, Harris Health System

     Great PMP^® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM^® but may be able to sit for the PMP^®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.   

  (4/5)

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• John Denke

  Project Manager , Boeing

     it was a great class. Lots of energy. And I enjoyed.   

  (5/5)

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• Kevin Hambrice

  Global Factory Sales & Marketing Manager, ABB

     Fantastic course to prepare for PMP^® exam.  

  (4.5/5)

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• Eric S. Tumlinson

  Sr. Project Manager, Montco Oilfield Contractors, LLC

     As a participant it was smooth sailing for me.  

  (4/5)

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• Khemoni Holmes

  Project Manager, Harris Health System

     Trainer was excellent. Shared good resources and good experiences.   

  (5/5)

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• Dennis Glover

  Project Manager, eProtex

     Good content and training.   

  (4.5/5)

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• Steve Ditty

  Executive Director, Cogent IBS

     I wanted to let you know that I took and passed the PMP exam. Thanks to iCert Global and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely.  

  (5/5)

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• Stefan Long

  Owner, MAGMAX Group LLC

     Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training.  

  (5/5)

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• Nancy Davis

  Sr. Project Manager , GK Software USA, Inc

     I was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do.  

  (5/5)

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• John Eric Nelson

  Business Development Manager , WCA Waste

     Great class with a lot of information and tips to prepare for the exam  

  (5/5)

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• Mark Butler

  Project Manager, Starbucks Via Aerotek

     It was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class.  

  (5/5)

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• Xeng Yang

  IT Specialist, Beautiful Creations & More

     I was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience.  

  (4.5/5)

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• Bernadette Gilliam

  Operations/Technical Support Analyst , The Johns Hopkins Hospital

     The training was very intense but covered with course material. It was more than I expected.  

  (5/5)

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• Taylor Mitchell

  Business Management, AT&T

     I thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over.  

  (5/5)

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• Sandra Hamilton Allen

  Sales Analyst , Alcon

     Excellent training. Instructor was very knowledgeable and explained information in an understandable way  

  (5/5)

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• Anthony Muldrow

  Engineering Safety Manager, SNC-Lavalin

     Quality Materials presented, Instructor very knowledgeable. Exceeded my expectations.   

  (5/5)

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• Bryan Tamburro

  Managing Partner, Arrakis Development LLC

     The training is a great introduction into the PMI mindset. Very informative and helpful  

  (5/5)

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