ISO 20000 IT Service Management Certification Training Course in , United States

  689 ratings | 1250 students enrolled


Key Features
Training By Expert Faculty
Accredited Courseware with chapter-end quizzes
Globally Accepted Certification
Sample Papers & Mock Exam
2 full-length simulation tests
Course Completion Certificate
Complimentary E-learning for all participants
24x7 Customer Support
Money Back Guarantee*
Instructor-Led Online Project Mentoring Sessions
3 Months Online Exam Simulator For Exam Preparation
Real Life Case Studies And Examples



Course Workshop Date Course Type Price( USD) Register


Course Description

 Course Description Images

This  ISO 20000 IT Service Management Audit and Certification course will advance your skills and ability  to implement IT services that  meets international standards of best practices. This certification course will make you conversant with  planning, delivery and support OF IT Services.

Our ISO/IEC accredited courseware, interactive training by an industry expert with hands-on experience, simulated tests, coupled with e-learning access will prepare you to clear the ISO 20000 IT Service Management Audit and Certification  Exam on your first attempt.


Take the first step towards exploring an opportunity to become a ISO 20000 certified professional. Prepare for the ISO 20000 Certification exam and fast track your career as an ISO 20000  Practitioner. Please fill-in the enquiry form on this page or call now on +1 (713)-518-1852 or e-mail info (at) icertglobal (dot) com for our training consultant to understand your training and learning objectives and guide you with an optimum way to achieve your goals.

ISO 20000 IT Service Management Certification Training Course in , United States
4.6 stars based on 26 reviews


Course Agenda

Course Overview

ISO/IEC 20000 An international standard for the implementation of an integrated process approach for the delivery of (IT) services. It is set of minimum requirements to audit an organization against effective IT service management. Choosing the right model and solution for your IT Service Management. In order to implement ITIL successfully, you will need a management system to monitor and track compliance of Service Level Agreements. ISO/IEC 20000-1:2011 can be used as the criteria to develop an ITIL based service improvement program.

Course Agenda


IT SERVICE MANAGEMENT BASICS
CONTENTS OF ISO/IEC 20000-1:2011 PART 1: BASICS (CLAUSES 1 TO 5).
CLAUSE 6: SERVICE DELIVERY PROCESSES
CLAUSE 7: RELATIONSHIP PROCESSES
CLAUSE 8: RESOLUTION PROCESSES
CLAUSE 9: CONTROL PROCESSES
ADDITIONAL CONTENTS


Exam and Certification

There are no prerequisites to appear for the foundation level of this exam. It is preferable to possess basic knowledge of objectives and contents of ISO/IEC 20000. Experience with managing IT systems or auditing an organization for IT service management is desirable.

This certification course is best suited for:

  • IT Service operational staff
  • Supervisors
  • Managers
  • Senior consultants and
  • Auditors

FAQ's

How do I enroll for the online training?
You can enroll for this training on our website and make an online payment using any of the following options: 

  • Visa Credit or Debit Card
  • MasterCard
  • American Express
  • PayPal

Once payment is received, you will automatically receive a payment receipt and access information via email.

 

What are the modes of training offered for this Training course?

There are 3 modes of learning, namely Classroom which will be a face-to-face instructor led sessions, Live Virtual Instructor-led Training for those with a disadvantage to travel, and finally the self-paced e-Learning which you can take up anywhere, anytime.

 

What learning aids will I get? 
The Online Lean Management Course includes the following learning aid:  24 x 7 access to the Online Lean Management Course.

 

What will I get along with this training?

You will have online access to e-learning and practice tests along with the training.

 

I’d like to learn more about this training program. Whom should I contact?

Visit our website  and click the “Need Help &Support” link, and fill the form that appears on the page. Our customer staff will get in touch at the earliest possible. Alternatively, you can engage directly with our support team using the ‘Live Chat” feature to clarify all your queries.

 

What is covered under the 24/7 Support?

We offer 24/7 support through email, chat and calls. We also have a dedicated team that provides on-demand assistance through our community forum.

 

Do you provide money back guarantee for the training programs?

Yes. We do offer a money-back guarantee for many of our training programs. Please do visit our website to know about Money Back Guarantee .

 

Can I cancel a course? Do you provide 10% refund.

Yes, you can cancel the course, and the payments will made will be refunded after adjustments. Please do visit our website to know about Refunds Policy.

 

Will I get a Certificate for completing this course?
Yes, we offer course completion certificate after you successfully complete the training program .

 

Can I extend the access period?

Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.

 

How do I schedule my exam?

For assistance in scheduling your exam, reach out to the sales consultant (inside sales manager) or raise a request with our support team.. 



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