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689 ratings | 1250 students enrolled
Key Features
Training By Expert Faculty
Accredited Courseware with chapter-end quizzes
Globally Accepted Certification
Sample Papers & Mock Exam
2 full-length simulation tests
Course Completion Certificate
Complimentary E-learning for all participants
24x7 Customer Support
Money Back Guarantee*
Instructor-Led Online Project Mentoring Sessions
3 Months Online Exam Simulator For Exam Preparation
Real Life Case Studies And Examples
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This ISO 20000 IT Service Management Audit and Certification course will advance your skills and ability to implement IT services that meets international standards of best practices. This certification course will make you conversant with planning, delivery and support OF IT Services.
Our ISO/IEC accredited courseware, interactive training by an industry expert with hands-on experience, simulated tests, coupled with e-learning access will prepare you to clear the ISO 20000 IT Service Management Audit and Certification Exam on your first attempt.
Take the first step towards exploring an opportunity to become a ISO 20000 certified professional. Prepare for the ISO 20000 Certification exam and fast track your career as an ISO 20000 Practitioner. Please fill-in the enquiry form on this page or call now on +1 (713)-518-1852 or e-mail info (at) icertglobal (dot) com for our training consultant to understand your training and learning objectives and guide you with an optimum way to achieve your goals.
ISO/IEC 20000 An international standard for the implementation of an integrated process approach for the delivery of (IT) services. It is set of minimum requirements to audit an organization against effective IT service management. Choosing the right model and solution for your IT Service Management. In order to implement ITIL successfully, you will need a management system to monitor and track compliance of Service Level Agreements. ISO/IEC 20000-1:2011 can be used as the criteria to develop an ITIL based service improvement program.
IT SERVICE MANAGEMENT BASICS
CONTENTS OF ISO/IEC 20000-1:2011 PART 1: BASICS (CLAUSES 1 TO 5).
CLAUSE 6: SERVICE DELIVERY PROCESSES
CLAUSE 7: RELATIONSHIP PROCESSES
CLAUSE 8: RESOLUTION PROCESSES
CLAUSE 9: CONTROL PROCESSES
ADDITIONAL CONTENTS
There are no prerequisites to appear for the foundation level of this exam. It is preferable to possess basic knowledge of objectives and contents of ISO/IEC 20000. Experience with managing IT systems or auditing an organization for IT service management is desirable.
This certification course is best suited for:
How do I enroll for the online training?
You can enroll for this training on our website and make an online payment using any of the following options:
Once payment is received, you will automatically receive a payment receipt and access information via email.
What are the modes of training offered for this Training course?
There are 3 modes of learning, namely Classroom which will be a face-to-face instructor led sessions, Live Virtual Instructor-led Training for those with a disadvantage to travel, and finally the self-paced e-Learning which you can take up anywhere, anytime.
What will I get along with this training?
You will have online access to e-learning and practice tests along with the training.
I’d like to learn more about this training program. Whom should I contact?
Visit our website and click the “Need Help &Support” link, and fill the form that appears on the page. Our customer staff will get in touch at the earliest possible. Alternatively, you can engage directly with our support team using the ‘Live Chat” feature to clarify all your queries.
What is covered under the 24/7 Support?
We offer 24/7 support through email, chat and calls. We also have a dedicated team that provides on-demand assistance through our community forum.
Do you provide money back guarantee for the training programs?
Yes. We do offer a money-back guarantee for many of our training programs. Please do visit our website to know about Money Back Guarantee .
Can I cancel a course? Do you provide 10% refund.
Yes, you can cancel the course, and the payments will made will be refunded after adjustments. Please do visit our website to know about Refunds Policy.
Will I get a Certificate for completing this course?
Yes, we offer course completion certificate after you successfully complete the training program .
Can I extend the access period?
Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.
How do I schedule my exam?
For assistance in scheduling your exam, reach out to the sales consultant (inside sales manager) or raise a request with our support team..
Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.
I wanted to let you know that I took and passed the PMP exam. Thanks to iCert Global and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely.
Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training.
I was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do.
It was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class.
The training was very intense but covered with course material. It was more than I expected.
I thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over.
Excellent training. Instructor was very knowledgeable and explained information in an understandable way
Quality Materials presented, Instructor very knowledgeable. Exceeded my expectations.
The training is a great introduction into the PMI mindset. Very informative and helpful
The training is a great introduction into the PMI mindset. Very informative and helpful
All positive - trainer has vast experience in different types of projects which helped with the examples he provided
I completed the Online Training Session and thought it was well put together and satisfied everything I expected.
I really enjoyed how thorough trainer was with the course information and taking time to elaborate on areas that may have been somewhat confusing. He did a tremendous job in making sure that we knew what would possibly be on the exam and ensuring our confidence to take the exam within the next few months. Overall, I thought the course was great and trainer was exceptional in his teaching of the curriculum.
Great content. Teacher did an excellent job of presenting the material, knew the material well.
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James Conklin
Great class, very informative.