Does this program prepare me for all ISO 20000 certification levels?

Yes. We offer comprehensive preparation for the Foundation and Practitioner levels, along with additional Consultant-level preparation for experienced professionals. Each level systematically builds upon the previous one, ensuring thorough knowledge progression.

What exam preparation materials are included in the program?

The program includes complete study guides, implementation case studies, mock exams for every certification level, process templates, and audit checklists. Everything needed for both real-world implementation and exam success is provided.

How many practice exams and mock tests are provided?

You receive unlimited access to our exam simulation platform for 6 months. This includes multiple full-length practice exams for each certification level, plus targeted quizzes for specific knowledge areas to strengthen and identify weak points.

What does lifetime access mean for ISO 20000 course materials?

It means permanent access to all digital resources, including process templates, implementation guides, training videos, and session recordings. Crucially, this includes all future updates when ISO 20000 standards evolve, protecting your investment.

How current and relevant are the training materials?

The materials are continually updated to reflect the latest ISO 20000:2018 standard and current implementation best practices. Our materials integrate lessons learned from recent certification audits and emerging ITSM challenges.

Can I retake practice exams multiple times?

Yes, you have unlimited attempts on all practice assessments. This allows you to track your improvement, focus on areas of weakness, and build confidence before attempting the actual certification exams.

Are the study materials aligned with official ISO 20000 standards?

They are completely aligned. Our curriculum is developed directly from the ISO 20000-1 and 20000-2 standards, accredited examination syllabi, and actual audit experiences. You will study exactly what is necessary for both implementation and certification success.

What is the suggested study schedule for ISO 20000 certification?

Our structured 6-week plan balances professional commitments with comprehensive learning. Foundation preparation typically requires 2?3 weeks, and Practitioner preparation adds 3?4 weeks, with flexible pacing based on your existing ITSM experience.

How soon after training completion should I attempt certification?

The Foundation exam should be attempted within 2?3 weeks, and the Practitioner within 4?6 weeks. This timing allows adequate preparation time for the strategic thinking required at higher certification levels while ensuring the knowledge is fresh.

What happens if ISO 20000 standards change after my training?

Your lifetime access guarantees all future standard updates and revised materials. You will automatically receive updated content, ensuring your certification preparation remains relevant and your knowledge current.

What support is available if I struggle with ISO 20000 concepts?

Unlimited support is available through multiple channels: 24/7 expert chat, one-on-one coaching sessions with certified consultants, dedicated discussion forums, and additional workshop sessions for difficult topics until you achieve mastery.

How does your satisfaction guarantee work for ISO 20000 training?

It's simple and direct: if you are not satisfied within the first week, we will provide a full refund, no questions asked. This demonstrates our confidence in the program quality and our commitment to your success.

Can I get direct help from instructors outside scheduled class hours?

Absolutely. You have direct access to certified ISO 20000 consultants via email support, Slack channels, and scheduled one-on-one consultations. This ensures your questions regarding IT Solutions, Automation, and service management implementation are answered by experts, not generic support staff.

What is your commitment if I don't pass the certification exam?

We offer complete re-training at no extra charge, which includes personalized coaching, additional one-on-one preparation sessions, and extended mock exam access until you successfully achieve certification. We are fully invested in your results.

Is the money-back guarantee truly unconditional?

Yes. If you decide the program is not the right fit within the first seven days, we will immediately issue a complete refund. There are no hidden conditions, no complicated forms, and no lengthy processes.

Who provides subject matter and technical support - consultants or support agents?

All support is provided by ISO 20000 certified consultants with actual implementation experience. You receive authoritative answers from practitioners who have faced and solved similar challenges, rather than scripted responses from general support staff.

Can you assist me if I need to implement ISO 20000 in my organization?

Beyond certification, we offer implementation consulting, organizational assessment, and Change Management guidance. Your certification journey can continue into a full organizational transformation with our continued support.

How does 24/7 support for ISO 20000 questions actually function?

We utilize dedicated digital channels monitored by certified consultants across various time zones. You can post questions at any time regarding Incident Management, IT Solutions, or Automation, and receive detailed expert responses within hours to ensure no implementation challenge delays your progress.

What kind of post-certification career guidance do you offer?

We provide networking opportunities with potential employers and other certified professionals, interview preparation focused on ISO 20000 expertise, LinkedIn profile enhancement, and resume optimization for ITSM leadership roles.

What is your ultimate success commitment for ISO 20000 certification?

We will remain your strategic partner until you achieve both career advancement and certification success. Your success in leveraging ISO 20000 for professional growth is the primary metric for our success.

Why should I select this ISO 20000 program over cheaper available alternatives?

Cheaper programs often only provide materials; we deliver complete transformation systems. You are investing in results, not just content, by receiving comprehensive support, personalized implementation guidance, live expert instruction, and career development.

What career advancement support do you provide after ISO 20000 certification?

We offer complete career transition support, including LinkedIn profile optimization, resume rewriting for ITSM leadership positions, interview coaching focused on service management expertise, and introductions to our network of hiring managers.

Will this training be beneficial in my current role before I become fully certified?

Absolutely. The program places a strong emphasis on the practical application of service management principles. You will begin implementing Automation, strategic planning frameworks, process improvement, and stakeholder management at work while you pursue certification.

I work in manufacturing, not IT. Is ISO 20000 relevant to me?

Absolutely. Service management principles are applicable across all industries, including internal business services, customer support, and manufacturing service operations. Our instructors include professionals with implementation experience across various industries.

What professional network access do I gain through certification?

Upon certification, you gain entry into our exclusive network of ISO 20000 certified professionals. This network offers ongoing learning opportunities, collaborative problem-solving with peers facing similar challenges, job referrals, and industry insights.

How does this program differ from ISO's own training offerings?

ISO provides standards documentation; we provide comprehensive implementation education. You receive practical application exercises, interactive learning, real-world case studies, and ongoing support that standards documents cannot provide.

Is ISO 20000 certification recognized globally or only in specific regions?

ISO 20000 is the global standard for IT service management and is recognized equally across the world. A certification earned holds identical credibility internationally.

Is ISO 20000 certification recognized globally or only in specific regions?

ISO 20000 is the global standard for IT service management and is recognized equally across the world. A certification earned holds identical credibility internationally.

How will ISO 20000 certification accelerate my specific career trajectory?

It positions you as a strategic service management leader, not just an IT practitioner. It qualifies you for consulting opportunities, senior IT Solutions and Managed IT Services roles, and leadership positions that demand expertise in service excellence.

How will ISO 20000 certification accelerate my specific career trajectory?

It positions you as a strategic service management leader, not just an IT practitioner. It qualifies you for consulting opportunities, senior IT Solutions and Managed IT Services roles, and leadership positions that demand expertise in service excellence.

What is the typical salary impact of ISO 20000 certification?

Certified professionals typically see a salary increase of 20?40% when moving into ITSM leadership roles. More importantly, the certification grants access to senior positions that were previously inaccessible due to HR screening processes.

What is the typical salary impact of ISO 20000 certification?

Certified professionals typically see a salary increase of 20?40% when moving into ITSM leadership roles. More importantly, the certification grants access to senior positions that were previously inaccessible due to HR screening processes.

What is the single most valuable outcome of this ISO 20000 program?

The transition from tactical IT execution to a strategic business partnership. You gain the confidence, credentials, skills, and knowledge to lead organizational service transformation, utilizing Service Level Agreements (SLAs), Configuration Management, Incident Management, and Change Management to achieve this.

What is the complete cost breakdown for ISO 20000 training?

Pricing varies depending on the format chosen: E-Learning, Instructor-Led Live, or Classroom Training. All pricing is comprehensive and transparent?there are no hidden fees. Please refer to the detailed pricing in the Choose Your Modality section.

What is the complete cost breakdown for ISO 20000 training?

Pricing varies depending on the format chosen: E-Learning, Instructor-Led Live, or Classroom Training. All pricing is comprehensive and transparent?there are no hidden fees. Please refer to the detailed pricing in the Choose Your Modality section.

Are there any additional charges beyond the stated training fee?

None. Our fee covers complete training, all materials, certification preparation, and unlimited support. The only additional expense is the exam fee, which is paid directly to the certification bodies (EXIN/APMG).

Does the training fee include the actual ISO 20000 certification exam costs?

No. Exam fees (ranging from $300 to $800, depending on the level) must be paid directly to accredited examination institutes. Our transparent pricing covers comprehensive preparation and training, not third-party examination fees.

Do you offer discounts for group enrollments or corporate training?

Yes. We provide significant cost reductions for private group sessions and team training. Corporate programs also include additional organizational assessment and consulting services. Please contact us for customized group pricing.

What payment options are available?

Can I pay in installments? We accept all major payment methods, including wire transfers, UPI, net banking, and credit/debit cards. Flexible no-cost EMI options are available through our payment partners to make the certification investment manageable.

How do I enroll in the ISO 20000 certification program?

Select your preferred training format from the schedule section, complete the secure online enrollment process, and you will receive immediate access to our pre-course preparation materials and learning platform.

ISO 20000 certification for IT service management

Name: ISO 20000 certification for IT service management
Rating: 4.9 (320 reviews)

ITSM Training Program Overview

Your ITSM Credential Isn't a Title. It's Your Upgrade from Technician to Strategist

Your IT department delivers service, but the value is unproven. When your business competes for significant government or enterprise contracts, rivals with ISO/IEC 20000 certification hold a distinct advantage. While you are focused on firefighting internal issues, your company is losing revenue because your IT service management lacks a globally recognized, auditable seal of quality. This must change immediately. This offering is not a theoretical course simply reviewing the clauses of ISO/IEC 20000-1. Our ITSM Training Program was created by certified Lead Auditors and Implementers who have guided corporate IT departments and service providers through the entire certification process. They know precisely what auditors look for, the reasons companies fail their Stage 1 audit, and how to construct a practical, efficient, and compliant Service Management System (SMS). Unlike programs that only focus on theory, ours is centered on audit-readiness and implementation. You will acquire skills to: 1. Define the extent and relevance of your SMS across managed IT services, cloud migration services, and software development services. 2. Establish policies, procedures, and monitoring systems to demonstrate continual improvement and compliance. 3. Apply hands-on skills in IT service workflows, data backup management, and team coordination. Certification verifies your understanding of the standard, but the true benefit is returning to your organization as the expert who drives your team toward compliance, operational excellence, and the capability to secure crucial contracts. This program is specifically designed for IT Managers, Quality Assurance professionals, and consultants responsible for achieving organizational excellence. You can select from weekend or weekday evening cohorts, which are all fully interactive and include recorded sessions. Beyond the instructional time, you'll be provided with audit preparation checklists, real-world case studies, and sample SMS documentation. You'll learn how to integrate practical programming languages and tools with IT processes to improve competitive standing and service delivery.

ITSM Training Course Highlights

More Than a Program - It's Your Professional Trajectory Enhancer

Foundation & Practitioner Training

Covers foundational concepts alongside advanced implementation strategies, specifically designed for managed IT services, cloud migration services, and software development services.

Instruction by Certified Consultants

Gain knowledge from professionals who have successfully executed ISO 20000 across various industries and guided organizations through certification audits.

Adaptable Professional Schedule

Choose the format that works best for you: weekend-only batches, weekday-evening sessions, or intensive 5-day bootcamps, all structured for working IT professionals.

Implementation-Focused Learning

Move past theoretical concepts with over 40 hours of practical, hands-on exercises covering the design, transition, operation, and continual improvement of services.

Complete Audit Preparation

Master the audit process using detailed preparation materials, mock assessments, and gap analysis tools based on actual certification experiences.

24x7 Expert Assistance & Support

Our industry specialists are available around the clock to clarify difficult concepts, answer questions, and offer guidance on applying best practices.

Corporate Training

Tailored programs for teams with enterprise support

Learning Models

Choose from digital or instructor-led training for a customized learning experience.

LMS Platform

Access an enterprise-grade Learning Management System built for scalability and security.

Pricing Options

Pick from flexible pricing plans that fit your team size and learning goals.

Performance Dashboards

Track progress with intuitive dashboards for individuals and teams.

24x7 Support

Get round-the-clock learner assistance whenever you need help.

Account Manager

Work with a dedicated account manager who ensures smooth delivery and support.

Ready to transform your team?

Get a custom quote for your organization's training needs.

Request Corporate Quote

Upcoming Schedule

Join the next batch that fits your timezone

Skills You Will Gain In Our ITSM Training Program

From Insight to Practical Wisdom

Service Strategy Development

Move away from reactive firefighting and establish strategic service planning. Learn to develop service portfolios, align IT services with business objectives, and create value propositions that executives understand and are willing to fund.

Process Design & Implementation

Master the skill of designing effective and sustainable ITSM processes that function successfully in real-world scenarios. Create efficient workflows that reduce operational expenses while simultaneously enhancing service quality, user satisfaction, and data backup reliability across all managed IT services.

Supplier Management & Integration

Successfully navigate complicated vendor relationships and service delivery models involving multiple sources. Establish frameworks to manage external suppliers, ensure adherence to service level compliance, and uphold accountability across the entire service value chain.

Risk Management & Compliance

Proactively identify service risks before they negatively affect business operations. Learn organized approaches to risk assessment, mitigation planning, and compliance management that satisfy both external auditors and internal stakeholders.

Performance Measurement & Reporting

Go beyond surface-level metrics. Construct reports and dashboards that accurately measure true IT performance and communicate the value of managed IT services to business leaders. Use programming languages and analytics to automate and visualize performance insights.

Continual Service Improvement

Establish systematic capabilities for improvement that evolve alongside changing business requirements. Acquire methodologies for identifying opportunities for improvement, implementing necessary changes, and assessing the resulting impact on overall service effectiveness.

Who This Program Is For

Ideal Candidates for ITSM Certification

IT Service Managers.

IT Operations Managers.

Service Desk Managers.

IT Compliance Officers.

ITSM Consultants.

IT Directors & CIOs.

If you have the responsibility for IT service delivery and your goal is to transition your role from tactical execution to strategic leadership, this program is specifically designed to accelerate that shift.

ITSM Certification Training Program Roadmap

The Step-by-Step System for First-Attempt Success

Step 1: Assess Your Foundation

Evaluate your organization's ITSM maturity across managed IT services, cloud migration services, and software development services. Establish a roadmap for operational excellence and pinpoint crucial improvement areas.

Step 2: Master the Framework

Thoroughly comprehend the complete ISO 20000 study plan, which spans 6 weeks, with expert guidance.

Step 3: Design Your Implementation

Develop service management processes that are custom-fit for your organization's specific operational environment.

Step 4: Practice Real Scenarios

Apply classroom knowledge through practical simulation exercises and real case studies. Learn to handle challenges such as service continuity planning and cloud migration services performance optimization.

Step 5: Prepare for Certification

Complete audit simulations and mock exams, receiving constructive expert feedback.

Step 6: Execute & Certify

Approach your certification exam with total confidence and pass successfully.

Step 7: Drive Organizational Change

Lead your company's transformation by applying ISO 20000 principles. Utilize knowledge management and performance insights to deliver continuous improvement and strategic business value.

1/7

Why get ITSM-certified?

The Credential That Ends the Gatekeeping

Strategic Leadership Recognition

Stop being viewed solely as IT support. Gain the strategic recognition your expertise merits and access executive-level discussions reserved for those who can drive organizational change.

Unlock Senior Management Roles

Gain access to the senior service management roles and compensation packages typically reserved for certified professionals who can lead organizational transformation.

Transition to Strategic Planning

Shift your focus from operational firefighting to strategic service planning, securing your position in business leadership conversations.

Eligibility and Pre-requisites

ISO 20000 Certification

The ISO 20000 certification is respected globally because it validates not only theoretical knowledge but also the practical capability for implementation. The certification's structure ensures that every professional can demonstrate genuine, real-world service management expertise. Here's what is required to qualify:

Eligibility Criteria:

Foundation Level: No prior requirements are necessary. This level establishes your basic understanding of IT service management concepts, Service Level Agreements (SLAs), and ISO 20000 principles.

Practitioner Level: Requires the Foundation certification plus practical experience in ITSM implementation is highly recommended to maximize the value of the program.

Consultant Level: Requires the Practitioner certification along with documented experience in ISO 20000 implementation projects across various organizational contexts, including Managed IT Services, IT Asset Management, and Incident Management strategies.

Course Modules & Curriculum

Comprehensive modules covering all knowledge areas

Module 1 Service Management Foundation & Leadership ▾

Lesson 1: ISO 20000 Framework & Strategic Alignment

Master the complete ISO 20000 standard structure and learn to position IT Solutions and Managed IT Services as strategic business enablers. Understand the link between business value creation, service management, and Service Level Agreements (SLAs). Develop the skills to communicate the value of IT to executives in business terms they will support, utilizing effective Knowledge Management practices and Automation.

Lesson 2: Service Management Leadership & Governance

Implement disciplined Change Management processes that balance risk mitigation with necessary agility. Learn to design release planning procedures, change approval workflows, and deployment strategies that enable fast value delivery while minimizing business disruption. Utilize Service Level Agreements (SLAs) to measure success and define clear expectations.

Lesson 3: Service Portfolio Strategy & Design

Create comprehensive service portfolios that align with market demands and business objectives. Learn advanced methods for service cataloging, value proposition development, and lifecycle management that position IT as a profit center instead of a cost burden. Incorporate IT Asset Management strategies to ensure service reliability and optimize resources.

Module 2 Service Design & Transition Excellence ▾

Lesson 1: Service Design Methodology & Architecture

Engineer service designs that are robust and can evolve with business growth and technological changes. Master architectural principles, service modeling techniques, and capacity planning methodologies that ensure services meet current needs while remaining adaptable to future requirements.

Lesson 2: Change & Release Management Systems

Implement disciplined change management processes that balance risk management with agility. Learn to design change approval workflows, release planning procedures, and deployment strategies that enable rapid value delivery while minimizing business disruption.

Lesson 3: Configuration & Asset Management Integration

Build comprehensive IT Asset Management systems and Configuration Management databases (CMDB) that accurately map service dependencies. Learn to automate discovery processes, maintain configuration accuracy, and use configuration data for strategic decision-making. Strengthen operational reliability with Knowledge Management practices and Incident Management insights to support continuous improvement.

Module 3 Service Operation & Performance Management ▾

Lesson 1: Incident & Problem Management Excellence

Design incident response systems that minimize customer frustration and business impact. Master problem identification techniques, escalation procedures, and root cause analysis methodologies that prevent recurring issues and demonstrate continuous improvement to business stakeholders.

Lesson 2: Service Level Management & Measurement

Create meaningful Service Level Agreements (SLAs) that successfully balance operational reality with business expectations. Learn to establish measurement frameworks, design SLAs, and create reporting systems that demonstrate value delivery rather than just operational metrics. Utilize Automation tools to streamline reporting and monitoring for greater efficiency.

Lesson 3: Capacity & Availability Management Systems

Implement proactive processes for availability management and capacity planning that prevent service degradation. Master resource optimization strategies, forecasting techniques, and availability design principles that ensure services scale efficiently with business growth.

Module 4 Supplier Management & Integration ▾

Lesson 1: Supplier Relationship Management Framework

Navigate complex environments with multiple vendors and establish accountability across the entire service value chain. Learn performance management techniques, supplier selection criteria, and contract negotiation strategies that ensure external providers contribute to overall service excellence.

Lesson 2: Service Integration & Management (SIAM)

Master the integration of various IT Solutions providers into cohesive service delivery models. Develop skills in conflict resolution, SIAM governance, and performance coordination that ensure seamless service delivery, while using Configuration Management and Automation practices to streamline processes and reduce errors.

Lesson 3: Vendor Risk Management & Compliance

Implement comprehensive risk management frameworks for all supplier relationships. Learn to assess supplier risks, maintain compliance oversight, and develop mitigation strategies that protect organizational interests while fostering productive partnerships.

Module 5 Continual Improvement & Audit Readiness ▾

Lesson 1: Continual Service Improvement Methodology

Build systematic improvement capabilities that ensure services evolve in line with changing business needs. Master change impact assessment, improvement identification techniques, and benefit realization processes that demonstrate ongoing value creation.

Lesson 2: ISO 20000 Audit Preparation & Management

Prepare thoroughly for ISO 20000 certification audits through systematic evidence management and documentation. Learn common audit pitfalls, auditor expectations, and evidence preparation techniques. Ensure Service Level Agreements (SLAs), Configuration Management, and IT Asset Management processes are audit-ready for smooth certification outcomes.

Lesson 3: Service Management Maturity & Evolution

Assess and advance organizational service management maturity through structured capability development. Master capability gap analysis, maturity assessment techniques, and transformation roadmap development that guides long-term ITSM evolution.

ISO 20000 ITSM Certification & Exam FAQ

Find answers to common questions about our course and certification

What are the various levels of ISO 20000 certification available? ▾

ISO 20000 provides three certification levels: Foundation (basic knowledge), Practitioner (implementation abilities), and Consultant (advanced expertise). Foundation has no required prerequisites, Practitioner is based on Foundation, and Consultant requires documented experience with implementation.

What is the approximate cost of the ISO 20000 exam? ▾

The Foundation exam typically costs between $300 and $400, the Practitioner level ranges from $500 to $600, and the Consultant level is generally between $700 and $800. These fees must be paid directly to accredited examination institutes such as EXIN or APMG and are separate from the training costs.

What is the exam format and duration for ISO 20000? ▾

Foundation: 60 minutes for 40 multiple-choice questions. Practitioner: scenario-based questions over 2.5 hours. Consultant: 4 hours for written responses and case study analysis. Each level evaluates progressively deeper knowledge of implementation.

What is the passing score for ISO 20000 certification? ▾

The Foundation level requires 65% (26 out of 40 questions), Practitioner needs 70%, and Consultant requires 70%. The scoring is clear, ensuring you know exactly what is necessary to pass.

Can I take the ISO 20000 exams online, or must I go to a testing center? ▾

Both online proctored options and testing center locations are available for all levels. Online exams require a quiet environment, stable internet access, and identity verification. Testing centers eliminate technical uncertainties.

How long are ISO 20000 certifications valid? ▾

All ISO 20000 certifications remain valid for 5 years. Unlike some other certifications, there are no mandatory Continuing Professional Development (CPD) requirements, although staying updated on standard revisions is recommended for practical implementation effectiveness.

What study materials are recommended for the ISO 20000 exams? ▾

The foundational study materials include accredited training content, the official ISO 20000 standard, and the EXIN/APMG syllabi. Our program offers curated, exam-specific content that removes the need to gather and consolidate multiple resources.

Can I bypass the Foundation level and proceed directly to the Practitioner level? ▾

No, this is not permitted. Certification bodies require sequential completion because each level builds upon the previous one. This progression ensures a solid conceptual foundation before moving to complex implementation challenges.

What happens if I fail an ISO 20000 exam? ▾

You are allowed to retake the exam after a mandatory waiting period, which is determined by the examining body and the certification level. Our program includes comprehensive mock exams to identify weak areas before the actual certification attempt, thereby significantly reducing the risk of failure.

How do I register for ISO 20000 certification exams? ▾

Registration is handled directly through accredited examination institutes (such as APMG, EXIN, or others). We provide full registration guidance and assist you in selecting the most suitable testing location and option.

Are there any prerequisites for enrolling in ISO 20000 training? ▾

There are no formal prerequisites for the Foundation level, although some basic knowledge of IT service management is beneficial. The Practitioner level requires the Foundation certification. Our program effectively accommodates various professional experience levels.

What is the distinction between ISO 20000-1 and ISO 20000-2? ▾

ISO 20000-1 sets out the formal requirements for service management systems. ISO 20000-2, on the other hand, offers best practices and guidance for implementation. Our training covers both, with a focus on practical application rather than just compliance.

How does ISO 20000 relate to the ITIL framework? ▾

ISO 20000 is the auditable standard, while ITIL provides implementation guidance. They are complementary, but ISO 20000 provides formal certification and audit criteria that ITIL does not offer. Our program clearly explains these interrelationships.

Can I use ISO 20000 certification for other compliance frameworks? ▾

Yes. The principles of ISO 20000 are in line with numerous governance frameworks like COBIT, and its service management practices are applicable to other regulatory requirements and compliance standards such as ISO 27001 and SOX. It is a versatile strategic credential.

How soon after training should I schedule the certification exam? ▾

We recommend scheduling the Foundation exam within 2?3 weeks of training completion, the Practitioner within 4?6 weeks, and the Consultant within 6?8 weeks. This timeline ensures optimal knowledge retention while allowing sufficient preparation for the strategic thinking required at higher levels.

Customer Testimonials

Hear from our successful graduates

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Exceptional PMP Training Experience with iCert Global I recently completed the PMP training by iCert Global, and I must say it was an outstanding experience. The instructor demonstrated a deep understanding of project management principles and brought real-world experience to the table. The training material's provided were comprehensive and well-organized, offering valuable insights and practical tips. I would highly recommend iCert Global to anyone looking for professional PMP Training..

John Anderson

Trustpilot Review,

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iCert Global provided a great learning experience with clear, well organised courses. The trainers were knowledgeable, and the support team was responsive to all my questions. The study material was comprehensive, which helped me pass my certification exam with ease. Highly recommended for anyone looking to get certified.

James Walsh

Trustpilot Review,

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iCert Global is the best Certificate Training Organization. you will get good instructor and they will improve leaning sills and give the real time experience examples due to that you will get pass in first try.

Andy Moran

Trustpilot Review,

★ ★ ★ ★ ★

The course content, exam prep questions, interactive Q&A, and real-life examples made attending this PMP Project Management training class worth my time and money. The support from iCert Global was exceptional and I would like to thank them for accepting my request of meeting the trainer post the session for clearing my doubts.

Tim Malone

Trustpilot Review,

★ ★ ★ ★ ★

I had a good learning experience with icert Global and it had been an amazing development journey. Actually, I accidentally bumped into iCert Global while searching for an online course for preparing my PMP examination. With positive reviews all over the internet and quick responses to my questions, I was flabbergasted enough to sign-up immediately. The instructor-led PMP preparatory course helped me both offline and online preparations. All the high-quality materials written in simple layman language was enough to grasp the gist of various topics. The instructors were very knowledgeable as they imparted not only their wealth of experiences but also real life examples. Thanks a lot iCert Global for imbibing this great learning experience.

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Thank you for your great course, great support, rapid response and excellent service.

Hoda Alavi

Project Manager, Mario Sinacola & Sons

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My trainer made the materials relatable and easy to understand. It was fun being in class everyday.

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Training Specialist, Aramark Uniform Services

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Amazing trainer who was very supportive.

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Global Certification Operations Specialist, Arise Virtual Solutions Inc.

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Project Manager , Advanced Communications and Electronics, Inc

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Estimateur, Roxboro Excavation inc

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Director | Finance Operations | Project Management, Sony Picture Entertainment

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Trainer (Bruce) was very excellent in delivery and presentation. He provided me with all the tools required to be successful in the PMP exams with lots of quiz questions on all topics reviewed.

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Substation Design Engineer, POWER Engineers

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Owner, Upliftuk

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Project Manager, Mario Sinacola & Sons

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Project Manager Scrum Master, Digi International

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Engineering Specialist (Electrical) , Cleco Corporation

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Customer service provided by Robin was great as he was very responsive and the trainer, John, was very good at relating the content to my industry.

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Director of Lens Strategy , MyEyeDr

Course & Support

Everything you need to know about our training options and support

What is the duration of the complete ISO 20000 training program? ▾

The program follows a structured 6-week schedule, covering both Foundation and Practitioner levels. We offer accelerated 5-day bootcamps, regular weekend sessions, and weekday evening classes to accommodate different professional learning preferences and schedules.

What different training formats do you provide for ISO 20000 certification? ▾

We offer three comprehensive choices: E-Learning for complete flexibility, Instructor-Led Live Classes for interactive online learning, and Classroom Training for an intensive in-person experience with full networking opportunities.

What different training formats do you provide for ISO 20000 certification? ▾

Are the ISO 20000 sessions delivered as live instruction or pre-recorded content? ▾

All of our sessions are fully interactive and live with certified consultants; they are not passive video consumption. You will participate in strategic planning exercises, real-time case studies, and implementation discussions with actively practicing professionals.

What happens if I have to miss scheduled classes due to work emergencies? ▾

There's complete flexibility without any penalty. Every session is recorded and made available within 24 hours. You are also permitted to attend equivalent sessions in other batches at no additional cost, ensuring you never fall behind in mastering IT Solutions or Managed IT Services practices.

Can I switch between different training formats during the program? ▾

Absolutely. You can move from online to classroom, weekend to weekday, or any combination, depending on your work demands. We prioritize your success in certification and the practical application of Configuration Management, Change Management, and Incident Management over rigid scheduling.

Who are the ISO 20000 training instructors? ▾

The instructors are certified ISO 20000 consultants with broad implementation experience across various industries. They are not academic instructors; they are practitioners who have guided organizations through ongoing service transformation initiatives and successful certification audits.

What are the typical class sizes for ISO 20000 training? ▾

We deliberately keep cohorts small, with a maximum of 15 participants per session. This ensures personalized attention, meaningful interaction with the instructors, and opportunities to discuss your specific implementation challenges in detail.

Is there a difference in content between weekday and weekend training sessions? ▾

No, there is no difference. The expert instruction, ISO 20000 curriculum, and hands-on exercises are identical. Only the schedule and pacing differ, which are designed to accommodate various professional commitments without sacrificing the quality of learning.

What technology requirements are necessary for online ISO 20000 training? ▾

A standard web browser and a stable internet connection are all that's required. All collaboration tools, case studies, and materials?covering Knowledge Management, IT Asset Management, and Automation?are accessible from any device and are web-based.

Can professionals outside the local area access this ISO 20000 training? ▾

Yes. Our E-Learning and Instructor-Led Live programs are globally accessible. ISO 20000 is an international standard, and our training reflects global best practices while addressing common challenges across all regions.

ISO 20000 Training in Other Cities

New York London, England Tokyo Paris Singapore Dubai Hong Kong Los Angeles, CA San Francisco, CA Beijing Mumbai Sydney Toronto, ON Chicago, IL Bangalore Berlin Washington, DC Zurich Melbourne Seoul