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ITIL® Intermediate Service Design Certification Training Course in Noida, India

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Key Features

  • Complimentary 1year of High Quality E-Learning Access
  • Earn 16 Hours PDU (Training) Certificate
  • Peoplecert approved course content
  • 24x7 teaching assistance and support
  • Hard copy of the course Material
  • 2 sample test papers
  • Exam Simulators
  • On-request revision session


ITIL® Intermediate Service Design Certification Training Schedule in Noida


E-LEARNING

INR : 23499.00   22499.00

  • ITIL Intermediate Service Design 180 Days E-Learning
  • Self paced online e-learning
  • Interactive audio-video lessons
  • Online Exam Simulator
  • ebook and study materials

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  • Customized learning delivery model (digital material and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
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ITIL® Intermediate Service Design Training Course Description in Noida



Course Description Images Prepare for the ITIL Intermediate Service Design Certification Exam with full-time intensive training course from iCert Global in Noida. We are an AXELOS Certified Partner for imparting ITIL Intermediate training in Noida and an Acquiros Accredited Training Organization (ATO) for ITIL Intermediate certification training worldwide.
Our expert trainer will ensure that your learning goals are achieved by attending our two days full-time, intensive training session. Our course content includes two simulated ITIL Intermediate Service Design (SD) practice tests with 80 sample ITIL Intermediate SD exam prep questions. Our AXELOS accredited courseware, interactive training by an industry expert with real-life case studies and two simulated tests will prepare you to clear the ITIL Intermediate SD Exam on your first attempt.
Don’t miss this chance to fast track your career as an ITSM professional with a globally recognized ITIL Intermediate SD certification that propels your career to greater heights.
Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL Intermediate Service Design (SD) certification training courses in Noida and other cities across India or call now on +91 988-620-5050 or e-mail info (at) icertglobal (dot) com for more information on our upcoming ITIL certification training courses in Noida.

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ITIL® Intermediate Service Design Training Course Agenda in Noida



Course Overview

The Service Design (SD) module is one of theIntermediate modules with the Service Lifecycle that focuses mainly on 3Ps of Service Design: Purpose, Principle and Process. Learn more about the architecture and environment, and find out how this module is interrelated with other ITIL Service Lifecycle. To make the most of the opportunity in this faculty led face-to-face session, the course provides guidance on how to create and launch products and services that will meet the pressing service design g needs of organizations.

Course Agenda


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Introduction to Service Design:
oThe purpose and objectives of service Design
oThe scope of service design and ways that service design adds value to the business
oThe context of service design in relation to all other lifecycle stages

Service design principles:

oDesign service solutions related to a customer’s needs
oDesign and utilize the service portfolio to enhance business value
oThe measurement systems and metrics
oService design models to accommodate different service solution

Service Design Processes:
oThe knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions

Service design technology-related activities:
oRequirements engineering in the design process and utilizing the three types of requirements as identified for any system; functional, management/operations and usability
oThe design of technical architectures for data and information management, and application management

Organizing for Service Design:
oHow to design, implement and populate a RACI diagram for any process that is within the scope of IT service management
oThe service design roles and responsibilities, where and how they are used and how a service design organization would be structured to use these roles

Technology Considerations:
oService design related service management tools, where and how they would be used.
oThe benefits and types of tools that support service design

Implementing and improving service design:
oThe six-stage implementation/improvement cycle and how the activities in each stage of the cycle are applied
oHow business impact analysis, service level requirements and risk assessment can affect service design solutions

Challenges, critical success factors and risks:
oBe able to provide insight and guidance for service design






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ITIL® Intermediate Service Design Exam and Certification in Noida



Eligibility
As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management.

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management
  • ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

 

It is also strongly recommended that candidates.

  • Demonstrate familiarity with IT terminology and understand the context of availability, capacity, security, supplier, service level management and other related process
  • Have some experience of working in a IT service management within a service provider environment.

ITIL Credit System

  • Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.
  • The SD module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.



ITIL® Intermediate Service Design Certification Training FAQs in Noida



1. Who can attend the workshop?
CIOs, CTOs, Managers, Supervisory Staff, Team Leaders, Service Designers, IT architects, Planners, IT Consultants, IT audit , security managers, coordination and integration of design activities within the service lifecycle.

2. What are the Prerequisites to attend the workshop?
In order to attend the workshop, you must hold ITIL® Foundation Certificate in IT Service Management.

3. Why should I go for this workshop?
ITIL® framework is known to improve service delivery and management within or by an organization and helps to improve customer satisfaction, increase employee morale, improve ROI, eliminate waste and enhance staff retention. The Service Design phase of ITIL® helps design IT services from architecture to documentation, to meet the needs of business. iCert Global is an ATO of PEOPLECERT to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will get all the training needed to pass the exam and also gain practical knowledge to design services to satisfy business objectives.

4. What is the examination format?
Multiple choice examination questions, Eight questions per paper, 28 marks required to pass (out of 40 available) - 70%, 90 minutes’ duration, Closed book. 5. What more will I get along with the training? You will have access to the online e-learning and practice tests along with the training.

6. What are modes of payment?
Visa Debit/ Credit Card, MasterCard, Amex.

7. Can I extend the e-learning access period? Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.



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user22.jpgI have had the opportunity to connect with the sales team from iCert Global regarding ITIL certification course. Must say, I was extremely impressed on the entire journey and experience. I dealt with some of the best professionals who helped me understand the whole process in the simplest way. I achieved an ITIL certification with excellent coaching provided by their trainer. I would recommend iCert Global to every professional who is trying to achieve success in the ITSM domain. Amit Dwivedi, Partner Relationship Manager - MTN, Wipro Technologies  --  
user33.jpgA professional approach towards career development. Friendly and accommodative co-ordinators that understand and then help you with the requirements. Overall, I had a very pleasant training experience. Thank you, iCert Global. Ajay G S, Service Delivery Manager, Tata Consultancy Services  --  
user44.jpgMy experience with iCert Global for ITIL Expert and PRINCE2® program was wonderful! I had direct contact with my trainer. Good environment and very helpful co-ordinators. I am looking forward for more training courses. Thank you! Subramanian Sankaranarayanan, Operations Manager, Vodafone Global Services Pvt   --  
user55.jpgiCert Global had been truly professional in their dealings and the training instilled a lot of confidence in me to take PMP® exam. The content of the course was detailed and the trainer related concepts with real-life examples making the course really interesting. Thanks iCert Global for helping me to get closer to my goal of attaining a PMP® certification. Ayush Aggarwal, Team Lead, Royal Bank of Scotland  --  
rahul.jpgAt a high Level, it was a good learning experience. Looking forward to the next level of Implementation course. Rahul Chauhan, Associate, Cognizant Technology Solutions  --  
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user_icon22.pngExcellent course and excellent faculty. The course is done and executed very clearly Saurabh Gusain, Senior Associate, Cognizant Technologies.  --  
user_icon22.pngThis training is worth & helped me to understand more on ITIL best practice. Hope this will help me to improve my career. Thanks Harpreet Singh Gogia, Project Lead, Cognizant Technologies.  --  
user_icon22.pngTraining was really useful to understand the foundation of ITIL concepts and was able to relate the concepts to the real life work I had experienced at my workplace. Sanjay Kumar, Assocate, HCL Technologies  --  
user_icon22.pngExcellent course material and faculty skill level helped me to write ITIL 2011 foundation exam with full confidence. Viren Shah, L4, Juniper.  --  
user_icon22.pngTraining was good, elaborations are very good and the case study shared was also very good. Deeba Khan, Team Lead, TCS.  --  
user_icon22.pngThe course content & coverage is good. The explanation by faculty is very good. Priyanka vaghela, Business Analyst, Wipro.  --  
user_icon22.pngTraining was well organized and helped in understanding the contents very well. The trainer was very knowledgeable and shared real life scenarios. Harish Gondavale, Senior Manager, Thomson Reuters  --  
user_icon22.pngIt was very good and the trainer was providing real world examples to explain the concepts so where we able to understand the concepts very easily. Thanks iCert Global. Dhawan Gayash, Member Technical Staff, Oracle.  --  
user_icon22.pngReal-time scenarios and integrating with course content helped a lot in understanding the concept. Topics were discussed in Depth, Coverage and Attention to detail. Simplification of concepts with help of appropriate scenarios applied on daily basis helped to understand ITIL easily. Experienced trainers helped us to unlearn things and approach ITIL with fresh view to the process. Confident enough to apply the ITIL knowledge at work. Kusuma Nagaraj, Senior QA Analyst, Formerly Management Dynamics, Inc.  --  
user45.jpgIt was a very nice experience with iCert Global. The faculty was very much experienced and well aware of the upcoming changes to PMP®. The class was not only about knowing the stuff but also was very much exam oriented. Apart from 35 contact hours of training we also received guidance right from how to apply for eligibility till how to prepare for exam. I really wish to thank iCert Global for that and also with all the best to them. Sajjad S. Patil, Project Manager, George Clinical Pvt Ltd  --  
user48.jpgThanks to iCert Global people who have supported in providing good material and also like to thanks to our Mentor for his excellent guidance in completing the PMP® Certification. Satish Golla, Associate Manager, Accenture Services  --  
user89.jpgiCert Global has the best team, very professional and knowledgeable. Trainer has focused on core concepts and guided in all aspects that include, understanding my current role, filling the application and best way for preparation. Documentation provided is top-class. I recommend all to get in touch with the iCert Global team for the training needs. Raghavendra Potugari, Associate Manager, IHS Global PVT LTD  --  
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