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ITIL® Intermediate MALC Certification Training Course in Houston, TX, United States

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Key Features

  • Peoplecert approved course content (Manual)
  • Free ITIL® Intermediate MALC practice test paper
  • Access to online study material
  • 100% Money Back Guarantee


ITIL® Intermediate MALC Certification Training Schedule in Houston, TX


E-LEARNING

USD : 399.00   299.00

  • ITIL MALC 90 Days E-Learning
  • Self paced online e-learning
  • Interactive audio-video lessons
  • Online Exam Simulator
  • ebook and study materials
  • 24x7 Online access

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  • Customized learning delivery model (digital material and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

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ITIL® Intermediate MALC Training Course Description in Houston, TX



Course Description Images Prepare for the ITIL Managing Across The Lifecycle (MALC) Certification Exam with full-time intensive training course from iCert Global in Houston, TX. We are an AXELOS Certified Partner for imparting ITIL MALC training in Houston, TX and an Acquiros Accredited Training Organization (ATO) for ITIL Managing Across The Lifecycle (MALC) certification training worldwide.
Our expert trainer will ensure that your learning goals are achieved by attending our three days full-time, intensive training session. Our course content includes two simulated ITIL MALC practice tests with 100 mock ITIL MALC exam prep questions. Our AXELOS accredited courseware, exam-oriented training by an industry expert with real-life case studies and two practice tests will prepare you to clear the ITIL MALC on your first attempt.
Fast track your IT Infrastructure Library (ITIL) career by becoming an ITIL Expert with an ITIL MALC certification. Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL MALC certification training courses in Houston, TX and other cities across United States or call now on +1 (713)- 287-1213 / (713)-287-1214 or e-mail info (at) icertglobal (dot) com for more information on our upcoming ITIL Managing Across The Lifecycle (MALC) certification training courses in Houston, TX.

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ITIL® Intermediate MALC Training Course Agenda in Houston, TX



Course Overview

MALC is the succeeding qualification after the Intermediate modules and it’s a given that the candidates having reaching thus far possess an appreciable skillset of the ITIL framework. MALC is widely considered as an ‘Expert’ level and empowers the certified candidate with competencies to manage an organization’s services by abridging all lifecycle and capability stages in service delivery. MALC consists of Appointmentof projectmanager, team andgovernance, Stakeholder identification, Conflict resolution to sign-off process.

Course Agenda


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Key concepts of the Service Lifecycle:
Managing Services and Service Management
The Service Lifecycle
Service value across the different stages of the service lifecycle
Other key concepts.

Communication and Stakeholder Management:
Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
Stakeholder management and communication
The value of good communication and ensuring its flow across the service lifecycle.

Integrating Service Management Processes across the Service Lifecycle:
The integration of service management processes through the service lifecycle
The impact of service strategy on other service lifecycle stages
The value of a service lifecycle perspective when designing service solutions
The inputs and outputs of processes and stages in the service lifecycle
The value to business and the interfaces of all processes in the ITIL service lifecycle.

Managing Services Across the Service Lifecycle:
Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
How the service design package provides a link between service design, service transition and service operation
Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages
Implementing and improving services, using key sources of information for identifying the need for improvement
The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle.

Governance and Organization
Governance
Organizational structure, skills and competence
Service provider types and service strategies.

Measurement
Measuring and demonstrating business value
Determining and using metrics
Design and development of measurement frameworks and methods
Monitoring and control systems
Use of event management tools to increase visibility of the infrastructure and IT service delivery.

Implementing and improving Service Management Capability
Implementing service management
Assessing service management
Improving service management
Key considerations for the implementation and improvement of both the service management
Practice and the services themselves
Key considerations when planning and implementing service management technologies.






ITIL MALC Certification Training in iCertGlobal
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ITIL® Intermediate MALC Exam and Certification in Houston, TX



Candidates wishing to be trained and examined for this qualification must already have (Documentary evidence of all credits must be presented by candidates for the MALC qualification)

  • Two (2) credits from the ITIL Foundation certificate
  • Minimum, have to obtain further 15 credits to a total of at least 17 credits
  • Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme (Contact hours are hours of instruction, excluding breaks,with an accredited training organization (ATO) )
  • It is also recommended that candidates should complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge.
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PMP Certification Training in Houston, TX - FAQs



Candidates wishing to be trained and examined for this qualification must already have (Documentary evidence of all credits must be presented by candidates for the MALC qualification)

  • Two (2) credits from the ITIL Foundation certificate
  • Minimum, have to obtain further 15 credits to a total of at least 17 credits
  • Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme (Contact hours are hours of instruction, excluding breaks,with an accredited training organization (ATO) )
  • It is also recommended that candidates should complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge.




Customer Reviews

user77.jpgGreat class, very informative. James Conklin, Project Manager, Harris Health System  --  
user88.jpgGreat PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed. Karle Scroggins, Operations Coordinator, Harris Health System  --  
user99.jpgit was a great class. Lots of energy. And I enjoyed. John Denke, Project Manager , Boeing  --  
user10.jpgFantastic course to prepare for PMP® exam. Kevin Hambrice, Global Factory Sales & Marketing Manager, ABB  --  
user11.jpgAs a participant it was smooth sailing for me. Eric S. Tumlinson, Sr. Project Manager, Montco Oilfield Contractors, LLC  --  
user_icon22.pngTrainer was excellent. Shared good resources and good experiences. Khemoni Holmes, Project Manager, Harris Health System  --  
user_icon22.pngGood content and training. Dennis Glover, Project Manager, eProtex  --  
444.jpgI wanted to let you know that I took and passed the PMP exam. Thanks to iCert Global and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely. Steve Ditty, Executive Director, Cogent IBS  --  
295ca05.jpg Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training. Stefan Long, Owner, MAGMAX Group LLC  --  
3a73726.jpgI was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do. Nancy Davis, Sr. Project Manager , GK Software USA, Inc  --  
John Eric.jpgGreat class with a lot of information and tips to prepare for the exam John Eric Nelson, Business Development Manager , WCA Waste  --  
Mark Butler.jpgIt was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class. Mark Butler, Project Manager, Starbucks Via Aerotek  --  
user_icon22.pngI was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience. Xeng Yang, IT Specialist, Beautiful Creations & More  --  
3cef5f7.jpgThe training was very intense but covered with course material. It was more than I expected. Bernadette Gilliam, Operations/Technical Support Analyst , The Johns Hopkins Hospital  --  
04e7495.jpgI thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over. Taylor Mitchell, Business Management, AT&T  --  
user_icon22.pngExcellent training. Instructor was very knowledgeable and explained information in an understandable way Sandra Hamilton Allen, Sales Analyst , Alcon   --  
user_icon22.pngQuality Materials presented, Instructor very knowledgeable. Exceeded my expectations. Anthony Muldrow, Engineering Safety Manager, SNC-Lavalin  --  
Bryan.jpgThe training is a great introduction into the PMI mindset. Very informative and helpful Bryan Tamburro, Managing Partner, Arrakis Development LLC  --  
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