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ITIL® Intermediate Practitioner Certification Training Course in Hagerstown, MD, United States

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Key Features

  • Training By Expert Faculty
  • Accredited Courseware with chapter-end quizzes
  • Globally Accepted Certification
  • Sample Papers & Mock Exam
  • 2 full-length simulation tests
  • Course Completion Certificate
  • Complimentary E-learning for all participants
  • 24x7 Customer Support
  • Money Back Guarantee*
  • 3 Months Online Exam Simulator For Exam Preparation
  • Instructor-Led Online Project Mentoring Sessions
  • Classroom And Live Online Training Worldwide

ITIL® Intermediate Practitioner Certification Training Schedule in Hagerstown, MD


USD : 499.00   299.00

  • ITIL Practitioner 90 Days E-Learning
  • Self paced online e-learning
  • Interactive audio-video lessons
  • Online Exam Simulator
  • ebook and study materials

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  • Customized learning delivery model (digital material and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

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ITIL® Intermediate Practitioner Training Course Description in Hagerstown, MD

 Course Description Images

ITIL® Practitioner course focus on three areas considered critical for IT improvements and bring about a successful change. This course covers extensively about Organisation Change management, Measurement and Metrics of improvement initiatives, and communications aspects among teams. This course is a comprehensive study of IT implementation and service improvements. Our expert trainer will ensure that your learning goals are achieved in our two days full-time intensive training session. Our course content includes practice tests and  exam prep questions. We also provide access to our online training course for ITIL® Practitioner through e-learning / self-paced training to enable you to start your exam preparation as soon as your confirm your participation.

Our AXELOS accredited courseware, interactive training by an industry expert with hands-on experience, simulated tests, coupled with e-learning access will prepare you to clear the ITIL® Practitioner Exam on your first attempt.

Take the first step towards exploring an opportunity to become a ITIL® Practitioner certification. Prepare for the ITIL® Practitioner Certification exam and fast track your career as an ITIL® Practitioner. Please fill-in the enquiry form on this page or call now on +1 (713)- 287-1213 / (713)-287-1214 or e-mail info (at) icertglobal (dot) com for our training consultant to understand your training and learning objectives and guide you with an optimum way to achieve your goals.

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ITIL® Intermediate Practitioner Training Course Agenda in Hagerstown, MD

Course Overview

ITIL Practitioner certification program is designed to provide the foundational knowledge and skills for building an effective IT organization. This course will help you implement service improvements based on ITIL best practices. This two-days course will help you to pass the exam on your first attempt and award you three credits towards your ITIL Expert certification.

Course Agenda

1. Service Management Concepts

Adopt and adapt
VOCR: value, outcomes, costs, and risks

2. Guiding Principles

Focus on value
Design for experience
Start where you are
Work holistically
Progress iteratively
Observe directly
Be transparent
Keep it simple

3. Service Improvement Approach

What is the vision?
Where are we now?
Where do we want to be?
How do we get there?
How do we know we’ve arrived?
How do we keep the momentum going?

4. Organizational Change Management (OCM)

What is OCM?
Sources of resistance
People transition
Stakeholder management
Sponsor management
Resistance management

5. Metrics and Measurements

CSFs and KPIs
Metric cascades and hierarchies
Metric categories

6. Communication

Issues caused by poor communication
Benefits of good communication
Communication essentials
Communication principles
Communication types

7. Tips for Success on the ITIL Practitioner Exam

8. Sample Exam

ITIL® Intermediate Practitioner Exam and Certification in Hagerstown, MD

ITIL foundation v3 equivalent, v3 or 2011 is a mandatory requirement.

To take the ITIL Practitioner exam, individuals must hold a current ITIL Foundation certificate.

  • ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level certifications.
  • ITIL Practitioner is worth three credits towards the ITIL Expert qualification.
  • ITIL Practitioner is also worth 15 points towards your ITIL digital badge as part of our ITIL Membership programme.
  • This course is best suited to:
  • Professionals in IT development, IT operations, and IT service management;
  • Aspirants interested in understanding of the principles of service improvement or a building a career in IT Service Management

ITIL® Intermediate Practitioner Certification Training FAQs in Hagerstown, MD

How do I enroll for the online training?
You can enroll for this training on our website and make an online payment using any of the following options: 

  • Visa Credit or Debit Card
  • MasterCard
  • American Express
  • PayPal

Once payment is received, you will automatically receive a payment receipt and access information via email.


What are the modes of training offered for this Training course?

There are 3 modes of learning, namely Classroom which will be a face-to-face instructor led sessions, Live Virtual Instructor-led Training for those with a disadvantage to travel, and finally the self-paced e-Learning which you can take up anywhere, anytime.



What will I get along with this training?

You will have online access to e-learning and practice tests along with the training.


I’d like to learn more about this training program. Whom should I contact?

Visit our website  and click the “Need Help &Support” link, and fill the form that appears on the page. Our customer staff will get in touch at the earliest possible. Alternatively, you can engage directly with our support team using the ‘Live Chat” feature to clarify all your queries.


What is covered under the 24/7 Support?

We offer 24/7 support through email, chat and calls. We also have a dedicated team that provides on-demand assistance through our community forum.


Do you provide money back guarantee for the training programs?

Yes. We do offer a money-back guarantee for many of our training programs. Please do visit our website to know about Money Back Guarantee .


Can I cancel a course? Do you provide 10% refund.

Yes, you can cancel the course, and the payments will made will be refunded after adjustments. Please do visit our website to know about Refunds Policy.


Will I get a Certificate for completing this course?
Yes, we offer course completion certificate after you successfully complete the training program .


Can I extend the access period?

Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.


How do I schedule my exam?

For assistance in scheduling your exam, reach out to the sales consultant (inside sales manager) or raise a request with our support team.

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