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ITIL® Intermediate Service Strategy Certification Training Course in , United States

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Key Features

  • Complimentary 1year of High Quality E-Learning Access
  • Earn 16 Hours PDU (Training) Certificate
  • Peoplecert approved course content.
  • 24x7 teaching assistance and support
  • Hard copy of the course Material
  • 2 sample test papers
  • Exam Simulators
  • On-request revision session


ITIL® Intermediate Service Strategy Certification Training Schedule in


E-LEARNING

USD : 399.00   299.00


  • ITIL Intermediate Service Strategy 90 Days E-Learning
  • Self paced online e-learning
  • Interactive audio-video lessons
  • Online Exam Simulator
  • ebook and study materials

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  • Customized learning delivery model (digital material and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

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ITIL® Intermediate Service Strategy Training Course Description in



Project Management Professional (PMP) certification is one of the most reputed and recognized professional qualification for project managers. This certification is offered by Project Management Institute (PMI)® and based on based on Project Management Institute, A Guide to the Project Management Body of Knowledge, (PMBOK® Guide)—Sixth Edition, Project Management Institute, Inc., 2013

We conduct PMP training program based on the Project Management Institute`s “A Guide to the Project Management Body of Knowledge” (PMBOK® Guide – 6th Edition). Professionals will train you about the project lifecycle, process groups, knowledge areas and equip you with the functional knowledge and business insights to lead and manage projects effectively. The Project manager`s role is to complete the project on time (schedule), within budget (cost) by meeting all the requirements (scope).
Our 4 day PMP® training program will fully prepare you to pass your certification exam and also give you an in-depth knowledge about the various and best Project Management best practices.

This preparation course has been updated and in line with the latest PMP exam .

  • Gain knowledge of Project Management based on the PMBOK® Guide - 6th Edition and real-life Project Management practices
  • Know how to use the tools and techniques you learned while studying for the PMP® exam
  • Apply Project Management techniques useful in the real world
  • Share a common lexicon of Project Management terms and principles
  • Apply project management terminologies and concepts
  • Lead Provide faster solutions to clients and ensure open communication between stakeholders and team members
  • Lead and motivate the team to perform better
  • Ensure compliance, reduce risk factors and save on time and costs
  • Attempt a first time pass of PMI's Project Management Professional (PMP)® Certification Exam
  • Study PMBOK®Guide's Five Process Groups, Ten Knowledge Areas, And The Area Of Professional and Social Responsibility

PMP certification is best recommended for experienced Project Managers or Project Leads with appreciable experience handling and directing projects.. It doesn't restrict to any domain and applicable to all vertical. The course is best suited for:

  • Project Managers
  • Associate/Assistant Project Managers
  • Team Leads/Team Managers
  • Project Executives/Project Engineers
  • Software Developers
  • Any professional aspiring to be a Project Manager

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ITIL® Intermediate Service Strategy Training Course Agenda in



Course Overview

The Service Strategy (SS) enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.
The SS module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or programme.
The strategic aspects of a service should not be underestimated. Adopting service strategy techniques and principles can help organizations ensure that their IT teams are aligned with the business as a whole and are not just focused on technical concerns. This can enable better communication within an organization resulting in smoother and swifter development of new or updated products and services.
The SS module offers the same benefits to individuals who will be better able to understand the relationship between the IT and general aspects of their work and to appreciate how the ITIL best practice framework can help them work more efficiently.

·Introduction to Service Strategy:
The purpose and objectives of service strategy
The scope of service strategy and ways that service strategy adds value to the business
The context of service strategy in relation to all other lifecycle stages

Service strategy principles:
Basic approach to deciding a strategy
Strategy and opposing dynamics
Outperforming competitors
The four P’s of Service Strategy
Services
Value
Utility and Warranty
Assets – Customer, service and strategic Defining Services
Strategies for Customer Satisfaction
Service economics
Sourcing strategy
Strategy inputs and outputs

Service Strategy Processes:
A management perspective of the purpose and value of the service strategy processes, how they integrate within service strategy and how they interface with other lifecycle phases
Governance

Setting the strategy for governance
Evaluate, direct and monitor
Governance framework
What is IT Governance
Governance Bodies
How Service Strategy relates to Governance

Organizing for Service Strategy:
Organizational development
Organizational departmentalization
Organizational Design
The roles of service owner and BR Manager

Technology Considerations:
Service automation
Service interfaces

Implementing and improving service strategy:
Implementation through the lifecycle
Following a lifecycle approach
Impact of Service Strategy on other lifecycle stages

Challenges, critical success factors and risks:
Be able to provide insight and guidance for service Strategy challenges, risks and critical success factors




ITIL® Intermediate Service Strategy Exam and Certification in



Prerequisites:

The criteria stipulated by PMI ®  clearly states the education background and number of hours of experience required in order to become eligible to apply for PMP ®  exam. For more details, please visit this  link.

PMP® Certification Requirements

Educational Background Project Management Experience
Secondary degree (High School) Minimum of five years/60 months of unique, non-overlapping professional management experience during which at least 7,500 hours were spent leading and directing project tasks
Four-year degree(Bachelor's) Minimum three years/36 months unique, non-overlapping
professional project management experience during which at least 4,500 hours were spent leading and directing project tasks

You need to fill-in the PMP application with the relevant information about work experience. The PMP exam needs to be completed in 4 hours, which will be a 200 multiple-choice questions. Once certified, You will have to earn 60 professional development units (PDUs) every three years to maintain PMP

Start by confirming if you are complying with the eligibility criteria to qualify for the PMP certification examination. Ensure the information filled is right and relevant. Once submitted, you cannot do any correction. So take time, inspect and edit before you submit. Only when you fully confident about the correctness of the information, submit the application. The email you mention is critical as this will be only point of contact for the PMI® to reach out to you. PMI® will post your reminders about necessary information to be communicated. You will have to schedule the examination which needs to be taken with one-year after approval of your application.

Its subjective and depends much on the audit process. Usually, it would take 5 days to process and approve the application. In case, PMI® decides to audit, the duration for approval might stretch.

The correctness and conformance will be checked in the audit process PMI® selects on a random basis and if your application comes up for audit, you may need to provide the documents requested as evidence, like certificate copies, proof of work experience , etc., and hence it is strongly recommended that you keep a copy of all the documents submitted along with the examination application.

Your manager or supervisor possessing the recommended experience can endorse your project experience.

postal mail or express courier service is the most preferred means to post the requested audited documents to the PMI®'s official address. Kindly post all the required documents in a single envelope and avoid multiple posts. Please note that PMI® will not accept documents sent through fax machine or emails.

From the time of communication by PMI®, you need to post all the required documents within 90 days.

In the event of a failed audit, the certification fee (minus a processing fee) will be refunded. The Certification Department will take further action on a case-by-case basis. If you fail the PMP® application audit, the PMI® will deduct $100 from your application fee, and you will receive a refund of the remaining fees paid.

The exam application fees must be paid during the submission of the application. The Audit is at the discretion of PMI, and happens during processing of applicant’s documentation.

You can request for refund 30 days before the expiry of the exam date. PMI® will deduct USD 100 as processing fee and refund the rest.

You can make as many as 3 attempts in one calendar year as allowed by PMI®.

Usually it takes about 4 to 6 weeks to receive the certificate from the date of passing the exam.

We offer a successful completion of training programs which will credit 35 professional development units (PDUs), and fulfill a key prerequisite for qualifying for PMP® Exam.

PMP® Certification is valid for three years.

As many as 60 PDUs (professional development units) are required to maintain PMP® certification.

You can attend Online Classroom:
You must finish one complete batch and score minimum of 60% in at least one simulation test conducted by us.

Online Self learning or eLearning.
You must complete 85% of the course as a minimum and score minimum of 60% in at least one simulation test .




ITIL® Intermediate Service Strategy Certification Training FAQs in



What is the cost of ITIL Foundation classroom training?
ITIL Foundation courses are generally 3 days long. iCert Global offers ITIL Foundation course that leads to the ITIL foundation qualification and enables delegates to understand the key concepts and terminology within the newly updated ITIL framework. Delegates will sit the ITIL exam on the final day. The cost of this course depends upon the location .

What is an ITIL qualification?
ITIL stands for: Information Technology Infrastructure Library.
The ITIL Certificates are designed as - IT Service Management - qualifications . They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the Axelos IT Infrastructure Library guidelines.

What does having ITIL certification mean?
The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.

How do I get recognised in ITIL?
To get recognised in ITIL as an individual you need to achieve certification by taking an ITIL examination through a recognised exam centre. There are several levels to ITIL certification and which one aim to reach will depend on your current career level and your aspirations for the future.
For companies wishing to adopt ITIL, the route tends to be slightly different. The biggest decision is deciding if ITIL is right for you, and that requires an investment of time, collecting and reviewing information from the marketplace.

Why do I need an ITIL Qualification?
If you serious about a career as IT Service specialist or deeply interested in IT Service Management, then you need industry-recognized credentials in support of your interest and inclinations to take your efforts forward in shaping a career. Axelos-accredited ITIL certificate is both renowned and recognized for you to stand out head over shoulders over your peers.
The majority of companies that implement ITIL also encourage their employees to take the exams. If your staff have accredited ITIL qualifications, then you can present your company as using ITIL. This works particularly well where you tender for or supply to any large IT organisations or outsourcing companies.

What Does ITIL Comprise of?
ITIL consists of a library of five books:

  • Service Strategy – Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers.
  • Service Design – Guidance to shape the way in which your service strategy will become a reality.
  • Service Transition – Guidance on the implementation of these services.  Moving from the previous state to the new state.
  • Service Operation – Guidance on the day to day management and measurement of your services.
  • Continual Service Improvement – Guidance on how to periodically reviews your portfolio of services to ensure that they are as good as they can be and still of value you to your clients.

In addition, ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.

Can I use the ITIL Manuals only to study?
For foundation level you can, as the ITIL manuals contain pretty much everything you need. However it is hard work, and often your own interpretation of ITIL may be different to that required. If you are working on a shoestring budget, then this may be the only option open to you, but with all the extra study involved, your time may be better spent learning using an accredited course.
For the intermediate or diploma levels it is compulsory to attend an accredited training course.

What languages are the ITIL examinations available in?
The Foundation examinations are available in English, French, Spanish, German, Portugese, Chinese, Japanese and Russian. The Practitioner examinations are available in English only. The Service Manager examinations are available in English, German and Russian.

If I take ITIL Foundation in another language do I still have to learn the ITIL terms in English?
Yes, you do. In the examinations you will find both the English as well as the translated terms. The ITIL terms can be found in the exam requirements.

How long do I have to wait for the results of my multiple choice examinations?
For each multiple choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.

How can I specify how my name should be printed on the certificate?
At the start of the examination session one fills in the Personal Data Form. On this form there is an item where you can specify exactly how your name should be printed on the certificate.

What happens if I fail an exam?
In the unfortunate case you failed an examination, you can take part in another examination session, which is subject to a resit fee. This does not necessarily have to be at the same examination centre.
There is no limit to the number of times you can retake the examination.
Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.

What is Prometric and what is its role?
Thomson Prometric is a worldwide provider of computer based examinations. The ITIL Foundation examination is one of the examinations available in the Prometric Authorized Testing Centers.



ITIL® Intermediate Service Strategy Certification Training Course Advisor in



  • Kathy Rogers, PMP

       I am a Project Management Professional and Lean Six Sigma Green Belt with extensive experience in Change Management and fundraising. I am a practical, resourceful, energetic educator, Change Manager, fundraiser, project control manager, data scientist, and systems engineer interested in improving processes. I love to teach and to learn. My goal is to continuously improve and learn lessons, to streamline and enhance each participant`s effort, while keeping the experience enjoyable. I am currently studying Cyber Security.   

  • Rufus Alexander, M.B.A., PMP

       I am an energetic Project Management Corporate Trainer with a passion for teaching project management. In 2014, I travelled around the country teaching 4 day workshops in project management based on the generally accepted practices of project management based on "A Guide to the Project Management Body of Knowledge (PMBOK Guide)." As a Project Management Professional (PMP), I have developed course curriculum.   



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