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The Service Strategy (SS) enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.
The SS module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or programme.
The strategic aspects of a service should not be underestimated. Adopting service strategy techniques and principles can help organizations ensure that their IT teams are aligned with the business as a whole and are not just focused on technical concerns. This can enable better communication within an organization resulting in smoother and swifter development of new or updated products and services.
The SS module offers the same benefits to individuals who will be better able to understand the relationship between the IT and general aspects of their work and to appreciate how the ITIL best practice framework can help them work more efficiently.
·Introduction to Service Strategy:
The purpose and objectives of service strategy
The scope of service strategy and ways that service strategy adds value to the business
The context of service strategy in relation to all other lifecycle stages
Service strategy principles:
Basic approach to deciding a strategy
Strategy and opposing dynamics
The four Ps of Service Strategy
Utility and Warranty
Assets Customer, service and strategic Defining Services
Strategies for Customer Satisfaction
Strategy inputs and outputs
Service Strategy Processes:
A management perspective of the purpose and value of the service strategy processes, how they integrate within service strategy and how they interface with other lifecycle phases
Setting the strategy for governance
Evaluate, direct and monitor
What is IT Governance
How Service Strategy relates to Governance
Organizing for Service Strategy:
The roles of service owner and BR Manager
Implementing and improving service strategy:
Implementation through the lifecycle
Following a lifecycle approach
Impact of Service Strategy on other lifecycle stages
Challenges, critical success factors and risks:
Be able to provide insight and guidance for service Strategy challenges, risks and critical success factors
What is the cost of ITIL Foundation classroom training?
ITIL Foundation courses are generally 3 days long. iCert Global offers ITIL Foundation course that leads to the ITIL foundation qualification and enables delegates to understand the key concepts and terminology within the newly updated ITIL framework. Delegates will sit the ITIL exam on the final day. The cost of this course depends upon the location .
What is an ITIL qualification?
ITIL stands for: Information Technology Infrastructure Library.
The ITIL Certificates are designed as - IT Service Management - qualifications . They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the Axelos IT Infrastructure Library guidelines.
What does having ITIL certification mean?
The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.
How do I get recognised in ITIL?
To get recognised in ITIL as an individual you need to achieve certification by taking an ITIL examination through a recognised exam centre. There are several levels to ITIL certification and which one aim to reach will depend on your current career level and your aspirations for the future.
For companies wishing to adopt ITIL, the route tends to be slightly different. The biggest decision is deciding if ITIL is right for you, and that requires an investment of time, collecting and reviewing information from the marketplace.
Why do I need an ITIL Qualification?
If you serious about a career as IT Service specialist or deeply interested in IT Service Management, then you need industry-recognized credentials in support of your interest and inclinations to take your efforts forward in shaping a career. Axelos-accredited ITIL certificate is both renowned and recognized for you to stand out head over shoulders over your peers.
The majority of companies that implement ITIL also encourage their employees to take the exams. If your staff have accredited ITIL qualifications, then you can present your company as using ITIL. This works particularly well where you tender for or supply to any large IT organisations or outsourcing companies.
In addition, ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.
Can I use the ITIL Manuals only to study?
For foundation level you can, as the ITIL manuals contain pretty much everything you need. However it is hard work, and often your own interpretation of ITIL may be different to that required. If you are working on a shoestring budget, then this may be the only option open to you, but with all the extra study involved, your time may be better spent learning using an accredited course.
For the intermediate or diploma levels it is compulsory to attend an accredited training course.
What languages are the ITIL examinations available in?
The Foundation examinations are available in English, French, Spanish, German, Portugese, Chinese, Japanese and Russian. The Practitioner examinations are available in English only. The Service Manager examinations are available in English, German and Russian.
If I take ITIL Foundation in another language do I still have to learn the ITIL terms in English?
Yes, you do. In the examinations you will find both the English as well as the translated terms. The ITIL terms can be found in the exam requirements.
How long do I have to wait for the results of my multiple choice examinations?
For each multiple choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.
How can I specify how my name should be printed on the certificate?
At the start of the examination session one fills in the Personal Data Form. On this form there is an item where you can specify exactly how your name should be printed on the certificate.
What happens if I fail an exam?
In the unfortunate case you failed an examination, you can take part in another examination session, which is subject to a resit fee. This does not necessarily have to be at the same examination centre.
There is no limit to the number of times you can retake the examination.
Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.
What is Prometric and what is its role?
Thomson Prometric is a worldwide provider of computer based examinations. The ITIL Foundation examination is one of the examinations available in the Prometric Authorized Testing Centers.
Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed. Karle Scroggins, Operations Coordinator, Harris Health System --
I was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do. Nancy Davis, Sr. Project Manager , GK Software USA, Inc --
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