ISO 20000 IT Service Management Training in Fort Smith, AR

Training Classroom and Live Online Courses

Fort Smith, AR, United States

Key Features

Training By Expert Faculty
Accredited Courseware with chapter-end quizzes
Globally Accepted Certification
Sample Papers & Mock Exam
2 full-length simulation tests
Course Completion Certificate
Complimentary E-learning for all participants
24x7 Customer Support
Money Back Guarantee*
Instructor-Led Online Project Mentoring Sessions
3 Months Online Exam Simulator For Exam Preparation
Real Life Case Studies And Examples

ISO 20000 IT Service Management Training Course Overview in Fort Smith, AR

ISO/IEC 20000 An international standard for the implementation of an integrated process approach for the delivery of (IT) services. It is set of minimum requirements to audit an organization against effective IT service management. Choosing the right model and solution for your IT Service Management. In order to implement ITIL successfully, you will need a management system to monitor and track compliance of Service Level Agreements. ISO/IEC 20000-1:2011 can be used as the criteria to develop an ITIL based service improvement program.

ISO 20000 IT Service Management Certification Training Schedule in Fort Smith, AR

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ISO 20000 IT Service Management 90 Days E-Learning
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PMP Training Course Sessions

Intensive in-person or live online classroom sessions and self-paced online programs.

ISO 20000 IT Service Management Certification Training Course Advisor in Fort Smith, AR

Kathy Rogers, PMP

Director Of BD at Resolve It, Inc.

I'm a Project Management Professional and Lean Six Sigma Green Belt with experience in Change Management and fundraising.

Zahn Patin

Project Manager, PMP, MBA

PMP Certified, MBA professional who is passionate about education and serving the community.

Rufus Alexander, M.B.A., PMP

Corporate Trainer

I'm an energetic Project Management Trainer with a passion for teaching. In 2014, I conducted nationwide workshops...

Tim McDermott, Trainer

National Project Management Trainer

Small businesses are constantly searching for new sources of revenue to increase business profits. Problem is, it is very expensive...

Norman Wilson

President Elect at PMI

Program Manager in charge of supporting PMO for Global Financial Service: Americas, Asia, and Europe. Currently working on...

Exam and Certification in Fort Smith, AR

There are no prerequisites to appear for the foundation level of this exam. It is preferable to possess basic knowledge of objectives and contents of ISO/IEC 20000. Experience with managing IT systems or auditing an organization for IT service management is desirable.

This certification course is best suited for:

IT Service operational staff
Supervisors
Managers
Senior consultants and
Auditors

Reviews View All Testimonials

James Conklin

Great class, very informative.

Karle Scroggins

Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.

John Denke

it was a great class. Lots of energy. And I enjoyed.

Kevin Hambrice

Fantastic course to prepare for PMP® exam.

Eric S. Tumlinson

As a participant it was smooth sailing for me.

Khemoni Holmes

Trainer was excellent. Shared good resources and good experiences.

Dennis Glover

Good content and training.

Steve Ditty

I wanted to let you know that I took and passed the PMP exam. Thanks to iCert Global and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely.

Stefan Long

Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training.

Nancy Davis

I was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do.

John Eric Nelson

Great class with a lot of information and tips to prepare for the exam

Mark Butler

It was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class.

Xeng Yang

I was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience.

Bernadette Gilliam

The training was very intense but covered with course material. It was more than I expected.

Taylor Mitchell

I thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over.

Sandra Hamilton Allen

Excellent training. Instructor was very knowledgeable and explained information in an understandable way

Anthony Muldrow

Quality Materials presented, Instructor very knowledgeable. Exceeded my expectations.

Bryan Tamburro

The training is a great introduction into the PMI mindset. Very informative and helpful

ISO 20000 IT Service Management Training Course Agenda in Fort Smith, AR

Course Agenda

IT SERVICE MANAGEMENT BASICS
CONTENTS OF ISO/IEC 20000-1:2011 PART 1: BASICS (CLAUSES 1 TO 5).
CLAUSE 6: SERVICE DELIVERY PROCESSES
CLAUSE 7: RELATIONSHIP PROCESSES
CLAUSE 8: RESOLUTION PROCESSES
CLAUSE 9: CONTROL PROCESSES
ADDITIONAL CONTENTS

PMI Certifications

IT Service Management

IIBA Certifications

Six Sigma Certifications

Lean Six Sigma

Quality Tools

Agile Certifications

Amazon Web Services

Microsoft & Google Cloud

DevOps & General Cloud

Security Certifications

AI & Machine Learning

Automation & Blockchain

Big Data & Analytics

Digital Marketing

Programming Languages

Database & Analytics

Salesforce

Microsoft Office

Cisco

Citrix

ISO 20000 IT Service Management Certification Training Course

Training Classroom and Live Online Courses

Fort Smith, AR, United States

ISO 20000 IT Service Management Training Course Overview in Fort Smith, AR

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ISO 20000 IT Service Management Certification Training Schedule in Fort Smith, AR

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CORPORATE TRAINING

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PMP Training Course Sessions

Intensive in-person or live online classroom sessions and self-paced online programs.

Fully Customizable Private Group PMP Training Available

ISO 20000 IT Service Management Certification Training Course Advisor in Fort Smith, AR

Kathy Rogers, PMP

Zahn Patin

Rufus Alexander, M.B.A., PMP

Tim McDermott, Trainer

Norman Wilson

Exam and Certification in Fort Smith, AR

Request more information

Reviews View All Testimonials

James Conklin

Karle Scroggins

John Denke

Kevin Hambrice

Eric S. Tumlinson

Khemoni Holmes

Dennis Glover

Steve Ditty

Stefan Long

Nancy Davis

John Eric Nelson

Mark Butler

Xeng Yang

Bernadette Gilliam

Taylor Mitchell

Sandra Hamilton Allen

Anthony Muldrow

Bryan Tamburro

ISO 20000 IT Service Management Training Course Agenda in Fort Smith, AR

Course Overview

Course Agenda

Course Agenda

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