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ITIL® Intermediate Service Design Certification Training Course in , United States

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Key Features

  • Complimentary 1year of High Quality E-Learning Access
  • Earn 16 Hours PDU (Training) Certificate
  • Peoplecert approved course content
  • 24x7 teaching assistance and support
  • Hard copy of the course Material
  • 2 sample test papers
  • Exam Simulators
  • On-request revision session


ITIL® Intermediate Service Design Certification Training Schedule in


E-LEARNING

USD : 399.00   299.00


  • ITIL Intermediate Service Design 90 Days E-Learning
  • Self paced online e-learning
  • Interactive audio-video lessons
  • Online Exam Simulator
  • ebook and study materials

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  • Customized learning delivery model (digital material and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

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ITIL® Intermediate Service Design Training Course Description in



Project Management Professional (PMP) certification is one of the most reputed and recognized professional qualification for project managers. This certification is offered by Project Management Institute (PMI)® and based on based on Project Management Institute, A Guide to the Project Management Body of Knowledge, (PMBOK® Guide)—Sixth Edition, Project Management Institute, Inc., 2013

We conduct PMP training program based on the Project Management Institute`s “A Guide to the Project Management Body of Knowledge” (PMBOK® Guide – 6th Edition). Professionals will train you about the project lifecycle, process groups, knowledge areas and equip you with the functional knowledge and business insights to lead and manage projects effectively. The Project manager`s role is to complete the project on time (schedule), within budget (cost) by meeting all the requirements (scope).
Our 4 day PMP® training program will fully prepare you to pass your certification exam and also give you an in-depth knowledge about the various and best Project Management best practices.

This preparation course has been updated and in line with the latest PMP exam .

  • Gain knowledge of Project Management based on the PMBOK® Guide - 6th Edition and real-life Project Management practices
  • Know how to use the tools and techniques you learned while studying for the PMP® exam
  • Apply Project Management techniques useful in the real world
  • Share a common lexicon of Project Management terms and principles
  • Apply project management terminologies and concepts
  • Lead Provide faster solutions to clients and ensure open communication between stakeholders and team members
  • Lead and motivate the team to perform better
  • Ensure compliance, reduce risk factors and save on time and costs
  • Attempt a first time pass of PMI's Project Management Professional (PMP)® Certification Exam
  • Study PMBOK®Guide's Five Process Groups, Ten Knowledge Areas, And The Area Of Professional and Social Responsibility

PMP certification is best recommended for experienced Project Managers or Project Leads with appreciable experience handling and directing projects.. It doesn't restrict to any domain and applicable to all vertical. The course is best suited for:

  • Project Managers
  • Associate/Assistant Project Managers
  • Team Leads/Team Managers
  • Project Executives/Project Engineers
  • Software Developers
  • Any professional aspiring to be a Project Manager

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ITIL® Intermediate Service Design Training Course Agenda in



Course Overview

The Service Design (SD) module is one of theIntermediate modules with the Service Lifecycle that focuses mainly on 3Ps of Service Design: Purpose, Principle and Process. Learn more about the architecture and environment, and find out how this module is interrelated with other ITIL Service Lifecycle. To make the most of the opportunity in this faculty led face-to-face session, the course provides guidance on how to create and launch products and services that will meet the pressing service design g needs of organizations.

Introduction to Service Design:
oThe purpose and objectives of service Design
oThe scope of service design and ways that service design adds value to the business
oThe context of service design in relation to all other lifecycle stages

Service design principles:

oDesign service solutions related to a customer’s needs
oDesign and utilize the service portfolio to enhance business value
oThe measurement systems and metrics
oService design models to accommodate different service solution

Service Design Processes:
oThe knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions

Service design technology-related activities:
oRequirements engineering in the design process and utilizing the three types of requirements as identified for any system; functional, management/operations and usability
oThe design of technical architectures for data and information management, and application management

Organizing for Service Design:
oHow to design, implement and populate a RACI diagram for any process that is within the scope of IT service management
oThe service design roles and responsibilities, where and how they are used and how a service design organization would be structured to use these roles

Technology Considerations:
oService design related service management tools, where and how they would be used.
oThe benefits and types of tools that support service design

Implementing and improving service design:
oThe six-stage implementation/improvement cycle and how the activities in each stage of the cycle are applied
oHow business impact analysis, service level requirements and risk assessment can affect service design solutions

Challenges, critical success factors and risks:
oBe able to provide insight and guidance for service design




ITIL® Intermediate Service Design Exam and Certification in



Prerequisites:

The criteria stipulated by PMI ®  clearly states the education background and number of hours of experience required in order to become eligible to apply for PMP ®  exam. For more details, please visit this  link.

PMP® Certification Requirements

Educational Background Project Management Experience
Secondary degree (High School) Minimum of five years/60 months of unique, non-overlapping professional management experience during which at least 7,500 hours were spent leading and directing project tasks
Four-year degree(Bachelor's) Minimum three years/36 months unique, non-overlapping
professional project management experience during which at least 4,500 hours were spent leading and directing project tasks

You need to fill-in the PMP application with the relevant information about work experience. The PMP exam needs to be completed in 4 hours, which will be a 200 multiple-choice questions. Once certified, You will have to earn 60 professional development units (PDUs) every three years to maintain PMP

Start by confirming if you are complying with the eligibility criteria to qualify for the PMP certification examination. Ensure the information filled is right and relevant. Once submitted, you cannot do any correction. So take time, inspect and edit before you submit. Only when you fully confident about the correctness of the information, submit the application. The email you mention is critical as this will be only point of contact for the PMI® to reach out to you. PMI® will post your reminders about necessary information to be communicated. You will have to schedule the examination which needs to be taken with one-year after approval of your application.

Its subjective and depends much on the audit process. Usually, it would take 5 days to process and approve the application. In case, PMI® decides to audit, the duration for approval might stretch.

The correctness and conformance will be checked in the audit process PMI® selects on a random basis and if your application comes up for audit, you may need to provide the documents requested as evidence, like certificate copies, proof of work experience , etc., and hence it is strongly recommended that you keep a copy of all the documents submitted along with the examination application.

Your manager or supervisor possessing the recommended experience can endorse your project experience.

postal mail or express courier service is the most preferred means to post the requested audited documents to the PMI®'s official address. Kindly post all the required documents in a single envelope and avoid multiple posts. Please note that PMI® will not accept documents sent through fax machine or emails.

From the time of communication by PMI®, you need to post all the required documents within 90 days.

In the event of a failed audit, the certification fee (minus a processing fee) will be refunded. The Certification Department will take further action on a case-by-case basis. If you fail the PMP® application audit, the PMI® will deduct $100 from your application fee, and you will receive a refund of the remaining fees paid.

The exam application fees must be paid during the submission of the application. The Audit is at the discretion of PMI, and happens during processing of applicant’s documentation.

You can request for refund 30 days before the expiry of the exam date. PMI® will deduct USD 100 as processing fee and refund the rest.

You can make as many as 3 attempts in one calendar year as allowed by PMI®.

Usually it takes about 4 to 6 weeks to receive the certificate from the date of passing the exam.

We offer a successful completion of training programs which will credit 35 professional development units (PDUs), and fulfill a key prerequisite for qualifying for PMP® Exam.

PMP® Certification is valid for three years.

As many as 60 PDUs (professional development units) are required to maintain PMP® certification.

You can attend Online Classroom:
You must finish one complete batch and score minimum of 60% in at least one simulation test conducted by us.

Online Self learning or eLearning.
You must complete 85% of the course as a minimum and score minimum of 60% in at least one simulation test .




ITIL® Intermediate Service Design Certification Training FAQs in



1. Who can attend the workshop?
CIOs, CTOs, Managers, Supervisory Staff, Team Leaders, Service Designers, IT architects, Planners, IT Consultants, IT audit , security managers, coordination and integration of design activities within the service lifecycle.

2. What are the Prerequisites to attend the workshop?
In order to attend the workshop, you must hold ITIL® Foundation Certificate in IT Service Management.

3. Why should I go for this workshop?
ITIL® framework is known to improve service delivery and management within or by an organization and helps to improve customer satisfaction, increase employee morale, improve ROI, eliminate waste and enhance staff retention. The Service Design phase of ITIL® helps design IT services from architecture to documentation, to meet the needs of business. iCert Global is an ATO of PEOPLECERT to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will get all the training needed to pass the exam and also gain practical knowledge to design services to satisfy business objectives.

4. What is the examination format?
Multiple choice examination questions, Eight questions per paper, 28 marks required to pass (out of 40 available) - 70%, 90 minutes’ duration, Closed book. 5. What more will I get along with the training? You will have access to the online e-learning and practice tests along with the training.

6. What are modes of payment?
Visa Debit/ Credit Card, MasterCard, Amex.

7. Can I extend the e-learning access period? Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.



ITIL® Intermediate Service Design Certification Training Course Advisor in



  • Kathy Rogers, PMP

       I am a Project Management Professional and Lean Six Sigma Green Belt with extensive experience in Change Management and fundraising. I am a practical, resourceful, energetic educator, Change Manager, fundraiser, project control manager, data scientist, and systems engineer interested in improving processes. I love to teach and to learn. My goal is to continuously improve and learn lessons, to streamline and enhance each participant`s effort, while keeping the experience enjoyable. I am currently studying Cyber Security.   

  • Rufus Alexander, M.B.A., PMP

       I am an energetic Project Management Corporate Trainer with a passion for teaching project management. In 2014, I travelled around the country teaching 4 day workshops in project management based on the generally accepted practices of project management based on "A Guide to the Project Management Body of Knowledge (PMBOK Guide)." As a Project Management Professional (PMP), I have developed course curriculum.   



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  • "PMI®", "PMBOK®", "PMP®", "CAPM®" and "PMI-ACP®" are registered marks of the Project Management Institute, Inc.
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