Course | Workshop Date | Course Type | Price( USD) | Register |
---|---|---|---|---|
ITIL Intermediate Service Design 90 Days E-Learning | 90 Days Access | e-Learning |
299.00 |
Enroll |
Interested in Training for your team? Contact us to know more.
Rating 4.9/5 Stars based on 694 Reviews |
45743 students enrolled
Hoda Alavi Rating 5/5 Stars "Thank you for your great course, great support, rapid response and excellent service."
Key Features
Complimentary 1year of High Quality E-Learning Access
Earn 16 Hours PDU (Training) Certificate
Peoplecert approved course content
24x7 teaching assistance and support
Exam Fee included
Hard copy of the course Material
2 sample test papers
Exam Simulators
On-request revision session
ITIL Service Design Certification Training in Rochester, NY
Course | Workshop Date | Course Type | Price( USD) | Register |
---|---|---|---|---|
ITIL Intermediate Service Design 90 Days E-Learning | 90 Days Access | e-Learning |
299.00 |
Enroll |
Interested in Training for your team? Contact us to know more.
Prepare for the ITIL Intermediate Service Design Certification Exam with full-time intensive training course from iCert Global in Rochester, NY. We are an AXELOS Certified Partner for imparting ITIL Intermediate training in Rochester, NY and an Acquiros Accredited Training Organization (ATO) for ITIL Intermediate certification training worldwide.
Our expert trainer will ensure that your learning goals are achieved by attending our three days full-time, intensive training session. Our course content includes two simulated ITIL Intermediate Service Design (SD) practice tests with 80 sample ITIL Intermediate SD exam prep questions. Our AXELOS accredited courseware, interactive training by an industry expert with real-life case studies and two simulated tests will prepare you to clear the ITIL Intermediate SD Exam on your first attempt.
Dont miss this chance to fast track your career as an ITSM professional with a globally recognized ITIL Intermediate SD certification that propels your career to greater heights.
Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL Intermediate Service Design (SD) certification training courses in Rochester, NY and other cities across United States or call now on +1 (713)- 287-1213 / (713)-287-1214 or e-mail info (at) icertglobal (dot) com for more information on our upcoming ITIL certification training courses in Rochester, NY.
The Service Design (SD) module is one of theIntermediate modules with the Service Lifecycle that focuses mainly on 3Ps of Service Design: Purpose, Principle and Process. Learn more about the architecture and environment, and find out how this module is interrelated with other ITIL Service Lifecycle. To make the most of the opportunity in this faculty led face-to-face session, the course provides guidance on how to create and launch products and services that will meet the pressing service design g needs of organizations.
Introduction to Service Design:
oThe purpose and objectives of service Design
oThe scope of service design and ways that service design adds value to the business
oThe context of service design in relation to all other lifecycle stages
Service design principles:
oDesign service solutions related to a customers needs
oDesign and utilize the service portfolio to enhance business value
oThe measurement systems and metrics
oService design models to accommodate different service solution
Service Design Processes:
oThe knowledge, interpretation and analysis of service design principles, techniques and relationships and their application to the design of effective service solutions
Service design technology-related activities:
oRequirements engineering in the design process and utilizing the three types of requirements as identified for any system; functional, management/operations and usability
oThe design of technical architectures for data and information management, and application management
Organizing for Service Design:
oHow to design, implement and populate a RACI diagram for any process that is within the scope of IT service management
oThe service design roles and responsibilities, where and how they are used and how a service design organization would be structured to use these roles
Technology Considerations:
oService design related service management tools, where and how they would be used.
oThe benefits and types of tools that support service design
Implementing and improving service design:
oThe six-stage implementation/improvement cycle and how the activities in each stage of the cycle are applied
oHow business impact analysis, service level requirements and risk assessment can affect service design solutions
Challenges, critical success factors and risks:
oBe able to provide insight and guidance for service design
Eligibility
As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management.
It is also strongly recommended that candidates.
1. Who can attend the workshop?
CIOs, CTOs, Managers, Supervisory Staff, Team Leaders, Service Designers, IT architects, Planners, IT Consultants, IT audit , security managers, coordination and integration of design activities within the service lifecycle.
2. What are the Prerequisites to attend the workshop?
In order to attend the workshop, you must hold ITIL® Foundation Certificate in IT Service Management.
3. Why should I go for this workshop?
ITIL® framework is known to improve service delivery and management within or by an organization and helps to improve customer satisfaction, increase employee morale, improve ROI, eliminate waste and enhance staff retention. The Service Design phase of ITIL® helps design IT services from architecture to documentation, to meet the needs of business.
iCert Global is an ATO of PEOPLECERT to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will get all the training needed to pass the exam and also gain practical knowledge to design services to satisfy business objectives.
4. What is the examination format?
Multiple choice examination questions, Eight questions per paper, 28 marks required to pass (out of 40 available) - 70%, 90 minutes duration, Closed book.
5. What more will I get along with the training?
You will have access to the online e-learning and practice tests along with the training.
6. What are modes of payment?
Visa Debit/ Credit Card, MasterCard, Amex.
7. Can I extend the e-learning access period?
Yes, you can extend the access period by paying an additional fee. Please raise a request via our Help and Support portal.
Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.
it was a great class. Lots of energy. And I enjoyed.
Fantastic course to prepare for PMP® exam.
As a participant it was smooth sailing for me.
Trainer was excellent. Shared good resources and good experiences.
Good content and training.
I wanted to let you know that I took and passed the PMP exam. Thanks to iCert Global and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely.
Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training.
I was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do.
Great class with a lot of information and tips to prepare for the exam
It was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class.
I was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience.
The training was very intense but covered with course material. It was more than I expected.
I thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over.
Excellent training. Instructor was very knowledgeable and explained information in an understandable way
Quality Materials presented, Instructor very knowledgeable. Exceeded my expectations.
The training is a great introduction into the PMI mindset. Very informative and helpful
Prepare for the ITIL Intermediate Operational Support and Analysis Certification..
Read MorePrepare for the ITIL Intermediate Release, Control and Validation Certification ..
Read MorePrepare for the ITIL Intermediate Service Offerings and Agreements Certification..
Read MorePrepare for the ITIL Intermediate Planning Protection and Optimization Certifica..
Read MorePrepare for the ITIL Foundation Certification Exam with full-time intensive trai..
Read MorePrepare for the ITIL Intermediate Service Strategy Certification Exam with full-..
Read MorePrepare for the ITIL Intermediate Service Design Certification Exam with full-ti..
Read MorePrepare for the ITIL Intermediate Service Operation Certification Exam with full..
Read MorePrepare for the ITIL Intermediate Service Transition Certification Exam with ful..
Read MorePrepare for the ITIL Intermediate Continual Service Improvement Certification Ex..
Read MorePrepare for the ITIL Managing Across The Lifecycle (MALC) Certification Exam wit..
Read MorePrepare for the ITIL Expert Track Certification Exam with full-time intensive tr..
Read More
James Conklin
Great class, very informative.