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ITIL® Intermediate Service Offerings and Agreements Certification Training Course in Houston, TX, United States

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Key Features

  • Complimentary 1year of High Quality E-Learning Access
  • Earn 16 Hours PDU (Training) Certificate
  • Peoplecert approved course content
  • 24x7 teaching assistance and support.
  • Hard copy of the course Material
  • 2 sample test papers
  • On-request revision session


ITIL® Intermediate Service Offerings and Agreements Certification Training Schedule in Houston, TX


E-LEARNING

USD : 399.00   299.00

  • ITIL Service Offerings and Agreements 90 Days E-Learning
  • Self paced online e-learning
  • Interactive audio-video lessons
  • Online Exam Simulator
  • ebook and study materials

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CORPORATE TRANING

  • Customized learning delivery model (digital material and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
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ITIL® Intermediate Service Offerings and Agreements Training Course Description in Houston, TX



Course Description Images Prepare for the ITIL Intermediate Service Offerings and Agreements Certification Exam with full-time intensive training course from iCert Global in Houston, TX. We are an AXELOS Certified Partner for imparting ITIL Intermediate training and an Acquiros Accredited Training Organization (ATO) for ITIL Intermediate certification training worldwide.
Our expert trainer will ensure that your learning goals are achieved by attending our three days full-time, intensive training session. Our course content includes two simulated ITIL Intermediate Service Offerings and Agreements (SOA) practice tests with 80 sample ITIL Intermediate SOA exam prep questions. Our AXELOS accredited courseware, interactive training by an industry expert with real-life case studies and two simulated tests will prepare you to clear the ITIL Intermediate SOA Exam on your first attempt.
Don’t miss this chance to fast track your career as an ITSM professional with a globally recognized ITIL Intermediate SOA certification that propels your career to greater heights.
Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL Intermediate Service Offerings and Agreements (SOA) certification training courses in Houston, TX and other cities across United States or call now on +1 (713)- 287-1213 / (713)-287-1214 or e-mail info (at) icertglobal (dot) com for more information on our upcoming ITIL certification training courses in Houston, TX.

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ITIL® Intermediate Service Offerings and Agreements Training Course Agenda in Houston, TX



Course Overview

Service Offerings and Agreements Qualification

The Service Offerings and Agreements module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

Is it right for me?

As with any of the Intermediate modules, there is no mandatory requirement but two to four years professional experience working in IT Service Management is highly desirable.

The Service Offerings and Agreements qualification would suit candidates in the following IT professions or areas:

IT Management IT Finance Manager Capacity Manager Availability Manager Service Level Manager Business Continuity Manager Portfolio Manager Supplier Relationship Manager

We have provided this list as a guide only, and choices will depend on the candidate's individual career goals and objectives.

Why should I take it?

The modular structure of the Intermediate level allows candidates to develop an ITIL specialism. The Service Offerings and Agreements module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.

Service Lifecycle modules which would enhance your knowledge gained from this module are:
Service Design (SD)
Service Strategy (SS)

You may also choose to use the certification and credits and supplement them with additional modules to achieve ITIL Expert Level.

Credits obtained from the Service Offerings and Agreements (SOA) qualification may not be combined with the credits obtained from the IPAD Practitioner module towards an ITIL Expert Level application due to the high level of content overlap.

Course Agenda


Learning Unit SOA01: Introduction to service offerings and agreements (SOA)

Learning Unit SOA02: Service portfolio management

Learning Unit SOA03: Service catalogue management

Learning Unit SOA04: Service level management

Learning Unit SOA05: Demand management

Learning Unit SOA06: Supplier management

Learning Unit SOA07: Financial Management for IT services

Learning Unit SOA08: Business relationship management

Learning Unit SOA09: SOA roles and responsibilities

Learning Unit SOA10: Technology and implementation considerations






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ITIL® Intermediate Service Offerings and Agreements Exam and Certification in Houston, TX



To be eligible for the examination leading to the ITIL Service Offerings and Agreements Certificate, the candidate must fulfill the following requirements:

• Have undertaken at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited
e-learning solution) for this syllabus, as part of a formal, approved training course/scheme

• 2 to 4 years’ professional experience working in IT service management is highly desirable

• Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications

Certificate



PMP Certification Training in Houston, TX - FAQs



To be eligible for the examination leading to the ITIL Service Offerings and Agreements Certificate, the candidate must fulfill the following requirements:

• Have undertaken at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited
e-learning solution) for this syllabus, as part of a formal, approved training course/scheme

• 2 to 4 years’ professional experience working in IT service management is highly desirable

• Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications





Customer Reviews

user77.jpgGreat class, very informative. James Conklin, Project Manager, Harris Health System  --  
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3a73726.jpgI was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do. Nancy Davis, Sr. Project Manager , GK Software USA, Inc  --  
John Eric.jpgGreat class with a lot of information and tips to prepare for the exam John Eric Nelson, Business Development Manager , WCA Waste  --  
Mark Butler.jpgIt was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class. Mark Butler, Project Manager, Starbucks Via Aerotek  --  
user_icon22.pngI was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience. Xeng Yang, IT Specialist, Beautiful Creations & More  --  
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user_icon22.pngQuality Materials presented, Instructor very knowledgeable. Exceeded my expectations. Anthony Muldrow, Engineering Safety Manager, SNC-Lavalin  --  
Bryan.jpgThe training is a great introduction into the PMI mindset. Very informative and helpful Bryan Tamburro, Managing Partner, Arrakis Development LLC  --  
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