ITIL Practitioner Certification Training Courses in Dearborn Heights, MI United States

Training Classroom and Live Online Courses

Dearborn Heights, MI, United States

Key Features

Training By Expert Faculty
Accredited Courseware with chapter-end quizzes
Globally Accepted Certification
Sample Papers & Mock Exam
2 full-length simulation tests
Course Completion Certificate
Complimentary E-learning for all participants
24x7 Customer Support
Money Back Guarantee*
3 Months Online Exam Simulator For Exam Preparation
Instructor-Led Online Project Mentoring Sessions
Classroom And Live Online Training Worldwide

ITIL® Intermediate Practitioner Training Course Overview in Dearborn Heights, MI

ITIL Practitioner certification program is designed to provide the foundational knowledge and skills for building an effective IT organization. This course will help you implement service improvements based on ITIL best practices. This two-days course will help you to pass the exam on your first attempt and award you three credits towards your ITIL Expert certification.

ITIL^® Intermediate Practitioner Certification Training Schedule in Dearborn Heights, MI

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USD : ~~499.00~~ 299.00 Only few seats left at this price!

ITIL Practitioner 90 Days E-Learning
Self paced online e-learning
Interactive audio-video lessons
Online Exam Simulator
ebook and study materials
Bonus: Free practice tests (Limited time)

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PMP Training Course Sessions

Intensive in-person or live online classroom sessions and self-paced online programs.

ITIL^® Intermediate Practitioner Certification Training Course Advisor in Dearborn Heights, MI

Kathy Rogers, PMP

Director Of BD at Resolve It, Inc.

I'm a Project Management Professional and Lean Six Sigma Green Belt with experience in Change Management and fundraising.

Zahn Patin

Project Manager, PMP, MBA

PMP Certified, MBA professional who is passionate about education and serving the community.

Rufus Alexander, M.B.A., PMP

Corporate Trainer

I'm an energetic Project Management Trainer with a passion for teaching. In 2014, I conducted nationwide workshops...

Tim McDermott, Trainer

National Project Management Trainer

Small businesses are constantly searching for new sources of revenue to increase business profits. Problem is, it is very expensive...

Norman Wilson

President Elect at PMI

Program Manager in charge of supporting PMO for Global Financial Service: Americas, Asia, and Europe. Currently working on...

Exam and Certification in Dearborn Heights, MI

ITIL foundation v3 equivalent, v3 or 2011 is a mandatory requirement.

To take the ITIL Practitioner exam, individuals must hold a current ITIL Foundation certificate.

ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level certifications.
ITIL Practitioner is worth three credits towards the ITIL Expert qualification.
ITIL Practitioner is also worth 15 points towards your ITIL digital badge as part of our ITIL Membership programme.
This course is best suited to:
Professionals in IT development, IT operations, and IT service management;
Aspirants interested in understanding of the principles of service improvement or a building a career in IT Service Management

Reviews View All Testimonials

James Conklin

Great class, very informative.

Karle Scroggins

Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.

John Denke

it was a great class. Lots of energy. And I enjoyed.

Kevin Hambrice

Fantastic course to prepare for PMP® exam.

Eric S. Tumlinson

As a participant it was smooth sailing for me.

Khemoni Holmes

Trainer was excellent. Shared good resources and good experiences.

Dennis Glover

Good content and training.

Steve Ditty

I wanted to let you know that I took and passed the PMP exam. Thanks to iCert Global and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely.

Stefan Long

Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training.

Nancy Davis

I was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do.

John Eric Nelson

Great class with a lot of information and tips to prepare for the exam

Mark Butler

It was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class.

Xeng Yang

I was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience.

Bernadette Gilliam

The training was very intense but covered with course material. It was more than I expected.

Taylor Mitchell

I thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over.

Sandra Hamilton Allen

Excellent training. Instructor was very knowledgeable and explained information in an understandable way

Anthony Muldrow

Quality Materials presented, Instructor very knowledgeable. Exceeded my expectations.

Bryan Tamburro

The training is a great introduction into the PMI mindset. Very informative and helpful

ITIL^® Intermediate Practitioner Training Course Agenda in Dearborn Heights, MI

Course Agenda

1. Service Management Concepts

Adopt and adapt
VOCR: value, outcomes, costs, and risks

2. Guiding Principles

Focus on value
Design for experience
Start where you are
Work holistically
Progress iteratively
Observe directly
Be transparent
Collaborate
Keep it simple

3. Service Improvement Approach

What is the vision?
Where are we now?
Where do we want to be?
How do we get there?
How do we know we’ve arrived?
How do we keep the momentum going?

4. Organizational Change Management (OCM)

What is OCM?
Sources of resistance
People transition
Stakeholder management
Sponsor management
Resistance management
Reinforcement

5. Metrics and Measurements

CSFs and KPIs
Metric cascades and hierarchies
Metric categories
Assessment
Reporting

6. Communication

Issues caused by poor communication
Benefits of good communication
Communication essentials
Communication principles
Communication types

7. Tips for Success on the ITIL Practitioner Exam

8. Sample Exam

PMI Certifications

IT Service Management

IIBA Certifications

Six Sigma Certifications

Lean Six Sigma

Quality Tools

Agile Certifications

Amazon Web Services

Microsoft & Google Cloud

DevOps & General Cloud

Security Certifications

AI & Machine Learning

Automation & Blockchain

Big Data & Analytics

Digital Marketing

Programming Languages

Database & Analytics

Salesforce

Microsoft Office

Cisco

Citrix

ITIL<sup>®</sup> Intermediate Practitioner Certification Training Course

Training Classroom and Live Online Courses

Dearborn Heights, MI, United States

ITIL<sup>®</sup> Intermediate Practitioner Training Course Overview in Dearborn Heights, MI

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ITIL® Intermediate Practitioner Certification Training Schedule in Dearborn Heights, MI

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CORPORATE TRAINING

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PMP Training Course Sessions

Intensive in-person or live online classroom sessions and self-paced online programs.

Fully Customizable Private Group PMP Training Available

ITIL® Intermediate Practitioner Certification Training Course Advisor in Dearborn Heights, MI

Kathy Rogers, PMP

Zahn Patin

Rufus Alexander, M.B.A., PMP

Tim McDermott, Trainer

Norman Wilson

Exam and Certification in Dearborn Heights, MI

Request more information

Reviews View All Testimonials

James Conklin

Karle Scroggins

John Denke

Kevin Hambrice

Eric S. Tumlinson

Khemoni Holmes

Dennis Glover

Steve Ditty

Stefan Long

Nancy Davis

John Eric Nelson

Mark Butler

Xeng Yang

Bernadette Gilliam

Taylor Mitchell

Sandra Hamilton Allen

Anthony Muldrow

Bryan Tamburro

ITIL® Intermediate Practitioner Training Course Agenda in Dearborn Heights, MI

Course Overview

Course Agenda

Course Agenda

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Certification Training Course

ITIL^® Intermediate Practitioner Certification Training Schedule in Dearborn Heights, MI

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ITIL^® Intermediate Practitioner Training Course Agenda in Dearborn Heights, MI

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