ITIL Intermediate Service Strategy (SS) Training

Training Classroom and Live Online Courses

Commerce City, CO, United States

Key Features

Complimentary 1year of High Quality E-Learning Access
Earn 16 Hours PDU (Training) Certificate
Peoplecert approved course content.
24x7 teaching assistance and support
Hard copy of the course Material
2 sample test papers
Exam Simulators
On-request revision session

ITIL® Intermediate Service Strategy Training Course Overview in Commerce City, CO

The Service Strategy (SS) enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.
The SS module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or programme.
The strategic aspects of a service should not be underestimated. Adopting service strategy techniques and principles can help organizations ensure that their IT teams are aligned with the business as a whole and are not just focused on technical concerns. This can enable better communication within an organization resulting in smoother and swifter development of new or updated products and services.
The SS module offers the same benefits to individuals who will be better able to understand the relationship between the IT and general aspects of their work and to appreciate how the ITIL best practice framework can help them work more efficiently.

ITIL® Intermediate Service Strategy Certification Training Schedule in Commerce City, CO

E-LEARNING

USD : ~~399.00~~ 299.00 Only few seats left at this price!

ITIL Intermediate Service Strategy 90 Days E-Learning
Self paced online e-learning
Interactive audio-video lessons
Online Exam Simulator
ebook and study materials
Bonus: Free practice tests (Limited time)

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PMP Training Course Sessions

Intensive in-person or live online classroom sessions and self-paced online programs.

ITIL® Intermediate Service Strategy Certification Training Course Advisor in Commerce City, CO

Kathy Rogers, PMP

Director Of BD at Resolve It, Inc.

I'm a Project Management Professional and Lean Six Sigma Green Belt with experience in Change Management and fundraising.

Zahn Patin

Project Manager, PMP, MBA

PMP Certified, MBA professional who is passionate about education and serving the community.

Rufus Alexander, M.B.A., PMP

Corporate Trainer

I'm an energetic Project Management Trainer with a passion for teaching. In 2014, I conducted nationwide workshops...

Tim McDermott, Trainer

National Project Management Trainer

Small businesses are constantly searching for new sources of revenue to increase business profits. Problem is, it is very expensive...

Norman Wilson

President Elect at PMI

Program Manager in charge of supporting PMO for Global Financial Service: Americas, Asia, and Europe. Currently working on...

Exam and Certification in Commerce City, CO

Eligibility

At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
A basic IT literacy and around 2 years IT experience are highly desirable
Hold the ITILÂ® Foundation Certificate in IT Service Management
ITILÂ® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

ITIL Credit System

Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.
The SS module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.

Reviews View All Testimonials

James Conklin

Great class, very informative.

Karle Scroggins

Great PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.

John Denke

it was a great class. Lots of energy. And I enjoyed.

Kevin Hambrice

Fantastic course to prepare for PMP® exam.

Eric S. Tumlinson

As a participant it was smooth sailing for me.

Khemoni Holmes

Trainer was excellent. Shared good resources and good experiences.

Dennis Glover

Good content and training.

Steve Ditty

I wanted to let you know that I took and passed the PMP exam. Thanks to iCert Global and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely.

Stefan Long

Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training.

Nancy Davis

I was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do.

John Eric Nelson

Great class with a lot of information and tips to prepare for the exam

Mark Butler

It was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class.

Xeng Yang

I was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience.

Bernadette Gilliam

The training was very intense but covered with course material. It was more than I expected.

Taylor Mitchell

I thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over.

Sandra Hamilton Allen

Excellent training. Instructor was very knowledgeable and explained information in an understandable way

Anthony Muldrow

Quality Materials presented, Instructor very knowledgeable. Exceeded my expectations.

Bryan Tamburro

The training is a great introduction into the PMI mindset. Very informative and helpful

ITIL® Intermediate Service Strategy Training Course Agenda in Commerce City, CO

Course Agenda

Download Course Agenda

Â·Introduction to Service Strategy:
The purpose and objectives of service strategy
The scope of service strategy and ways that service strategy adds value to the business
The context of service strategy in relation to all other lifecycle stages

Service strategy principles:
Basic approach to deciding a strategy
Strategy and opposing dynamics
Outperforming competitors
The four Pâs of Service Strategy
Services
Value
Utility and Warranty
Assets â Customer, service and strategic Defining Services
Strategies for Customer Satisfaction
Service economics
Sourcing strategy
Strategy inputs and outputs

Service Strategy Processes:
A management perspective of the purpose and value of the service strategy processes, how they integrate within service strategy and how they interface with other lifecycle phases
Governance

Setting the strategy for governance
Evaluate, direct and monitor
Governance framework
What is IT Governance
Governance Bodies
How Service Strategy relates to Governance

Organizing for Service Strategy:
Organizational development
Organizational departmentalization
Organizational Design
The roles of service owner and BR Manager

Technology Considerations:
Service automation
Service interfaces

Implementing and improving service strategy:
Implementation through the lifecycle
Following a lifecycle approach
Impact of Service Strategy on other lifecycle stages

Challenges, critical success factors and risks:
Be able to provide insight and guidance for service Strategy challenges, risks and critical success factors