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ITIL® Intermediate Continual Service Improvement Certification Training Course in Houston, TX, United States

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Key Features

  • Complimentary 1year of High Quality E-Learning Access
  • Earn 16 Hours PDU (Training) Certificate
  • Peoplecert approved course content
  • 24x7 teaching assistance and support
  • Hard copy of the course Material
  • 2 sample test papers
  • Exam Simulators
  • On-request revision session


ITIL® Intermediate Continual Service Improvement Certification Training Schedule in Houston, TX


E-LEARNING

USD : 399.00   299.00

  • ITIL Intermediate Continual Service Improvement 90 Days E-Learning
  • Self paced online e-learning
  • Interactive audio-video lessons
  • Online Exam Simulator
  • ebook and study materials

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  • Customized learning delivery model (digital material and/or instructor-led)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

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ITIL® Intermediate Continual Service Improvement Training Course Description in Houston, TX



Course Description Images Prepare for the ITIL Intermediate Continual Service Improvement Certification Exam with full-time intensive training course from iCert Global in Houston, TX. We are an AXELOS Certified Partner for imparting ITIL Intermediate training in Houston, TX and an Acquiros Accredited Training Organization (ATO) for ITIL Intermediate certification training worldwide.
Our expert trainer will ensure that your learning goals are achieved by attending our three days full-time, intensive training session. Our course content includes two simulated ITIL Intermediate Continual Service Improvement (CSI) practice tests with 80 sample ITIL Intermediate CSI exam prep questions. Our AXELOS accredited courseware, interactive training by an industry expert with real-life case studies and two simulated tests will prepare you to clear the ITIL Intermediate CSI Exam on your first attempt.
Don’t miss this chance to fast track your career as an ITSM professional with a globally recognized ITIL Intermediate CSI certification that propels your career to greater heights.
Please fill-in the Enquiry Form on this page to know more about our upcoming ITIL Intermediate Continual Service Improvement (CSI) certification training courses in Houston, TX and other cities across United States or call now on +1 (713)- 287-1213 / (713)-287-1214 or e-mail info (at) icertglobal (dot) com for more information on our upcoming ITIL certification training courses in Houston, TX.

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ITIL® Intermediate Continual Service Improvement Training Course Agenda in Houston, TX



Course Overview

The Continual Service Improvement (CSI) modulefocuses on the principles and techniques in systematically reviewing the products and services through strategy, design, transition and operation stages of the IT Service Lifecycle and guides in the organization of process and its effective execution. It assists in identifying the tools and technology required to support CSI activities and evaluate risk and critical factors. CSI practices best help to meet the needs of the end users and greatly improve ROI.

Course Agenda


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The value to the business of adopting and implementing CSI
The context of CSI in the ITIL service lifecycle
The approach to CSI, including key interfaces and inputs and outputs

Continual service improvement principles:
How the success of CSI depends on understanding change in the organization and having clear accountability
How service level management and knowledge management influence and support CSI
How the complete Deming Cycle works, and how it can be applied to a real world example
How CSI can make effective use of the various aspects of service measurement
What situations require the use of frameworks and models, and examples of how each type can be used to achieve improvement

Continual service improvement process:
What the seven-step improvement process is, how each step can be applied and the benefits produced
How CSI integrates with the other stages in the ITIL service lifecycle
How other processes play key roles in the seven-step improvement process

Continual service improvement methods and techniques:
When to use assessments, what to assess and how a gap analysis can provide insight into the areas that have room for improvement
How to use benchmarking, service measurement, metrics, service reporting, including balanced scorecard and SWOT, to support CSI
How to create a return on investment, establish a business case and measure the benefits achieved
How techniques within availability management, capacity management, IT service continuity management and problem management can be used by CSI

Organizing for Continual Service Improvement:
The role of the CSI manager, and the roles of service owner, process owner, process manager and process practitioner in the context of CSI and how they can be positioned within an organization
How to design, implement and populate a RACI (responsible, accountable, consulted, informed) diagram as well as how to use it to support CSI

Technology Considerations:
The technology and tools required and how these would be implemented and managed to support CSI activities such as performance, project and portfolio management, as well as service measurement and business intelligence reporting

Implementing Continual Service Improvement:
CSI implementation: strategy, planning, governance, communication, project management, operation, as well as how to deal with cultural and organizational change

Challenges, critical success factors and risks:
The challenges and risks such as staffing, funding, management, etc., which can be related to CSI and the details behind how each challenge can be addressed
The critical success factors related to CSI as well as how to measure and monitor them






ITIL CSI Certification Training in iCertGlobal
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ITIL® Intermediate Continual Service Improvement Exam and Certification in Houston, TX



Eligibility

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management
  • ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

ITIL Credit System

  • Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.
  • The CSI module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.
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PMP Certification Training in Houston, TX - FAQs



Eligibility

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management
  • ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

ITIL Credit System

  • Under the ITIL Credit System, you must earn a number of credits from each ITIL qualification to progress to the next level within the ITIL scheme.
  • The CSI module is worth three credits towards the minimum of 17 required to progress to the Managing Across the Lifecycle module, which is the final step before the ITIL Expert Level.




Customer Reviews

user77.jpgGreat class, very informative. James Conklin, Project Manager, Harris Health System  --  
user88.jpgGreat PMP® Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM® but may be able to sit for the PMP®. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed. Karle Scroggins, Operations Coordinator, Harris Health System  --  
user99.jpgit was a great class. Lots of energy. And I enjoyed. John Denke, Project Manager , Boeing  --  
user10.jpgFantastic course to prepare for PMP® exam. Kevin Hambrice, Global Factory Sales & Marketing Manager, ABB  --  
user11.jpgAs a participant it was smooth sailing for me. Eric S. Tumlinson, Sr. Project Manager, Montco Oilfield Contractors, LLC  --  
user_icon22.pngTrainer was excellent. Shared good resources and good experiences. Khemoni Holmes, Project Manager, Harris Health System  --  
user_icon22.pngGood content and training. Dennis Glover, Project Manager, eProtex  --  
444.jpgI wanted to let you know that I took and passed the PMP exam. Thanks to iCert Global and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely. Steve Ditty, Executive Director, Cogent IBS  --  
295ca05.jpg Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training. Stefan Long, Owner, MAGMAX Group LLC  --  
3a73726.jpgI was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do. Nancy Davis, Sr. Project Manager , GK Software USA, Inc  --  
John Eric.jpgGreat class with a lot of information and tips to prepare for the exam John Eric Nelson, Business Development Manager , WCA Waste  --  
Mark Butler.jpgIt was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class. Mark Butler, Project Manager, Starbucks Via Aerotek  --  
user_icon22.pngI was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience. Xeng Yang, IT Specialist, Beautiful Creations & More  --  
3cef5f7.jpgThe training was very intense but covered with course material. It was more than I expected. Bernadette Gilliam, Operations/Technical Support Analyst , The Johns Hopkins Hospital  --  
04e7495.jpgI thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over. Taylor Mitchell, Business Management, AT&T  --  
user_icon22.pngExcellent training. Instructor was very knowledgeable and explained information in an understandable way Sandra Hamilton Allen, Sales Analyst , Alcon   --  
user_icon22.pngQuality Materials presented, Instructor very knowledgeable. Exceeded my expectations. Anthony Muldrow, Engineering Safety Manager, SNC-Lavalin  --  
Bryan.jpgThe training is a great introduction into the PMI mindset. Very informative and helpful Bryan Tamburro, Managing Partner, Arrakis Development LLC  --  
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