ITIL® Foundation The Foundation Level is the entry-level qualification that offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL® Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices. Why should I take ITIL® Foundation? Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL®. the qualification also fulfills the prerequisite entry criteria for the next level of study within the ITIL® qualifications scheme, the ITIL® Intermediate Level. Is it right for me? This qualification is primarily aimed towards: those who require a basic understanding of the ITIL® framework; those who need an understanding of how ITIL® can be used to enhance the quality of IT service management within an organization; IT professionals or others working within an organization that has adopted and adapted ITIL® who need to be informed about, or contribute to an ongoing service improvement program. The ITIL® qualification is open to any individuals who may have an interest in the subject. The ITIL® Foundation qualification is not intended to enable the holders of the qualification to apply the ITIL® practices for Service Management without further guidance. For more information and to register for ITIL Foundation  Please click on below register button. images courtesy: goo.gl/NVVU7g

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Want to get certified in first attempt in ITIL Foundation certification exam? Well then, how do you prepare for the exam? This article will walk you through some insights considered critical and vital to successfully crack the exam. ITIL is considered as the best-practice service management framework across the industry, especially for IT service and governance. If your field of interest and area of expertise happens to center around IT services management, and serious about shaping a career, then we strongly recommend you to take up ITIL® certification. The certification will accelerate your career path and professional advancement. Now that you are sure of your interest and inclination, the stepping stone towards the ITIL® certification is the ITIL Foundation. Start your research Before enrolling to ITIL Foundation course, do a bit of research to gain a basic understanding about ITIL Foundation. This will help you to assess and analyze the knowledge gap as some topics might be familiar, which is a shot in the arm and makes you more confident. It presents an idea of your own appetite as well. Scout for a good learning providerExtend your research to check the available learning academies in and around your place. Alternatively, check and confirm if other modes of learning like instructor-led online class or e-learning can take the place of physical classroom. If your employment comes in the way of attending regular classroom training, other options should be open for consideration. So factor these aspects in your search ad don’t prioritize based on just proximity hoping to catch up on shortfall later. It should be well searched and informed decision before you can make your move. Sign up Once you screen and settle on a service provider, sign up after checking your calendar to ensure there are no planned events that might impact or interfere with your training dates. A dedicated effort always calls for a detailed plan. A systematic approach and meticulous plan and good balance bring in the much desired discipline. Make sure everything in its place before the course begins. There are tons of literatures available in the public domain. Read and upgrade. Study The relentless pursuit of learning leaves you rich and rewarding. So scratching the surface won’t suffice, instead dig deep and deeper and find roots. Study every chapter and summarize your learning. The Foundation course will be more about terminology, core concepts, process, lifecycles stages and links within. The course summary for every chapter will help you in identifying the learned and missed. If required, start all over again until you are satisfied and confident to close. Always question and seek greater clarity through illustration and examples. Try to reinforce learning through workplace experience and scenarios. After the completion of every chapter, attempt without fail the chapter test as this exercise will help you close the gaps that may exist and provide you the opportunity to assess your own standing based on the test outcome. Self-study Classroom study must be supplemented with self-study. The chapter tests taken in classroom can be replicated through tests available online. Today, the internet presents a wealth of information and poses hundreds of questions to test your skills and strength and as part of self-study, attempt as many as you can in the time available – that’s why the need for the systematic study and meticulous plan to apportion time accordingly. Usually, candidates are provided some time after the course completion to schedule the exam. Use this time effectively. Self-assessment The mock-exam or final test will be a comprehensive question papers simulating the severity of the Certification exam. You must endeavor to take as many as possible. Further, the official site hosts mock exam for participants to prepare themselves. Become conversant with course by scoring more than 90% in your mock exam. The ITIL Foundation is an objective-type 40 questions, and its possible to get all 40 correct. Your score above 90 must become a pattern from the series of mock exam attended. The score is a clear indicator of your learning and in case the score dips below 90, then restart by revisiting the chapters where the marks went missing. It’s plugging the holes and closing gaps that one scales. It’s very much possible and, with effort, achievable. Sit for the examination With the kind of strenuous preparation, just keep your cool and calmly appear for the exam. Make sure you read all the answers and most importantly understand the answers from the perspective of the question, and not misunderstand with your professional experience. Often candidates confuse the questions with scenarios experience in their professional front and as a result get sidetracked and struggle to find our way back. The percentage of pass is 65% which is answering 26 question correctly out of 40. The insistence in scoring 90 and above successively in a series of mock exam is to make oneself fluent and assure a safe passage to the subsequent level of certification exam, namely ITIL Intermediate. Wish you well in your endeavors. As the next step in your professional ITIL certification, you can either opt for Intermediate-Lifecycle modules for those wanting to pursue managerial openings or Intermediate-Capability modules for those who wish to involve with process or mix of both Lifecycle and Capability. About ITIL® ITIL®, an acronym of Information Technology Infrastructure Library, is a collection of best practice in IT service management. ITIL is considered as the best-practice service management framework across the industry, especially for IT service and governance. If your area field of interest and area of expertise happens to center around IT services management, then we strongly recommend you to take up ITIL certification. There are currently six levels for the ITIL® Qualification Scheme (ITIL® Certification): § ITIL® Foundation Level § ITIL® Practitioner (newly added in 2016) § ITIL® Intermediate Level (Lifecycle Stream / Capability Stream) § ITIL® Managing Across the Lifecycle § ITIL® Expert § ITIL® Master The ITIL certification is a platform independent, vendor neutral and non-prescriptive credential, that’s widely accepted and recognized across the industry with regard to IT management and service advancement initiatives.

(A personal account of the perils of scope creep) As Jobs puts it ‘we can only connect the dots afterwards’. That’s the benefit of hindsight? Well, if you have that as foresight, it makes you a visionary. Las Vegas was just a desert till one guy redrew the map toasting success on the sand dunes, and Vegas couldn’t have been just conjecture then. When I took over the reins, the project looked promising. Communications were open and the client very forthcoming in comments. One look at the team composition and my hopes were inflated: a trusted hand, a familiar figure and a total stranger, rest of the crew comprised of tester, Us Ex, web developer. The lead developer is more of a man-Friday as we have engaged in couple of projects and hence a tried and tested chap. It looked good and should have soared to great. We could spot the shore. If wishes were horses then beggars would ride! We prepared the plan, sized the effort, scoped the requirement, and swung into action. The progress too was pretty much in line. We built a good rapport with the client and the stinkers were sporadic. The plan and progress almost matched with some slippage. A qualified tester got onboard and it was a shot in the arm. I had several sessions with the team and joint calls with client in understanding the requirement. The long evenings, late nights, brainstorming sessions, soaring rhetoric and sizzling arguments, and not to miss the cat-fights, we saw it all as a team. The phone would suddenly scream followed by a volley of questions growing in decibel, and my team mate would politely hush her husband ‘I will be leaving in 5 minutes’. Remarkably, she taught me what I can never achieve no matter how much ever I aspire – that patience and politeness in answering an agitated call. Perplexingly the problems and posers kept piling, and from then on, we prioritized issues as critical, major and minor with color red, yellow and orange respectively. An open document was created and shared with client. And the bug count closely monitored with status reports both at start and end of day. The fixes left me vexed; flummoxed by failure after failure as I knew for sure that the bugs will be reopened. I chewed my finger nails all the way to my knuckles and went bone dry when the count refused to climb down. We dragged out weary souls and worn-out soles day-in and day-after licking defeat in the hope that ‘we lost the battle but will win the war’. The client is not to be blamed completely as for the team goofed up pretty bad inmanaging the scope. A little here and a little there and the result wasn’t scope creep but a bloated scope with too many ‘bells and whistles’. It wasn’t the foot in my mouth but the whole leg. Chewed more than we could swallow? It wasn’t time to wallow in self-pity. But I couldn’t help feeling sorry for the team; for myself and then DH Lawrence hit me hard where it hurts the most ‘I have never known a wild animal feel sorry for itself’. May be I am ‘domestic’ – heck, man is a social animal, if it can be used as a disclaimer. The client squeezing hard and the management make it clear about the climbing cost, the noose was tightening. The stakeholders had a simple mandate – the timeline. Problems and philosophy are a pair.When you muck-up big time, be prepared for your back to be blackened.But as they say if the progress is as per the plan, then there is something wrong with the plan. Then why plan? [we will discuss as a different thread] Tell me something, only Results count? Is it? I checked this quote by Jacoob Riis who, it seems, coined it for me. When nothing seems to help, I go look at a stone cutter hammering away at his rock perhaps a hundred times without as much as a crack showing in it. Yet at the hundred and first blow it will split in two, and I know it was not that blow that did it, but all that had gone before - Jacob Riis. Results count but efforts can’t be discounted. We narrowed down the action-items as in-scope’ and passed it around, armed ourselves with facts and figures as counterweight. We managed to complete the project but not in the prospect and promise we had pinned our hopes, rather it was mixed-feeling of bitter-sweet that the final handover happened. Post the delivery, when we did the causal analysis, the scope creep sank our boat. Expectedly CRs (Change Request) were raised but they were either counted in as ‘courtesy’ or ‘cost-free’ who didn’t treat it binding as billable. It was a lesson learnt about clearly recording your scope and securing a sign-off on the deliverables and we became more conscious and cautious about the creep in succeeding projects. It was indeed a slippery slope! For more detail visit: http://www.icertglobal.com/

Information Technology Infrastructure Library (ITIL) is a set of globally recognized best practices for IT Service Management that can be tailored to any organization. ITIL provides the foundation for quality IT Service Management through documented, proven processes that cover the entire Service Lifecycle. It is easy for organizations to learn, tailor, and implement ITIL to suit their environment. A complete ITIL philosophy has grown around the guidance contained within the ITIL books and the supporting certification and qualification scheme. ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. The ITIL Foundation Course is an entry-level certification. It introduces the Lifecycle of managing IT Services to deliver to business expectations and provides an approach to learning the core disciplines of ITIL best practices. The ITIL Foundation Course is a stepping-stone for everyone who is interested in learning more about ITIL best practices. The audience includes all IT professionals who work in or plan to work in an ITIL supported environment as well as in key business areas.

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Enroll for ITIL training in Bangalore..!!! Contact info@icertglobal.com with your Name and Phone Number.. Hurry UP ..Limited Slots.. Enroll for ITIL training in Bangalore..!!! Contact info@icertglobal.com with your Name and Phone Number.. Hurry UP ..Limited dates..

The Service Strategy module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices. Is it right for me? As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management. The Service Strategy qualification would suit candidates in the following IT professions or areas: IT Management IT Finance Manager Supplier Relationship Management We have provided this list as a guide only, and choices will depend on the candidate's individual career goals and objectives.

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ITIL Service Operation Purpose of Service Operation: Purpose of Service Operation is to make sure services are delivered at agreed levels. Its purpose is to also manage the technology, infrastructure and applications implemented in organization in order to meet customers' needs. In fact this is the the stage in the whole life cycle where services basically deliver the value to the business because from business point of view this stage has the highest visibility. It is Service Operation staff responsibility to ensure that the value to the business is delivered. At this stage there may be some conflicting goals appear and it is important to know how to balance this. Some examples are: - technological, internal IT perception versus external business point of view. - stability versus responsiveness. - quality versus time to deliver versus cost of service. - reactive attitude to support services versus proactive activities. All the conflicts mentioned above are just examples. In practice there are much more of them and each one has to be balanced and maintained by the Service Operation staff. Excessive focus on one side without balancing another side will result in poor service.

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CMMI is a proven approach to performance management with decades of results showing it works. Organizations using CMMI have predictable cost, schedule, and quality—business results that serve as discriminators among their competitors. CMMI is built with practices and goals seen in thousands of real organizations worldwide. Use these practices and goals to evaluate your own performance and decide what to improve for your own business reasons.

ITIL Qualification Scheme The ITIL Qualifications scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL Best Practice, to various degrees of depth and detail. These are the levels of qualifications within the scheme: ITIL Foundation ITIL Intermediate Level ITIL Managing Across the Life cycle ITIL Expert Level ITIL Master Qualification The modular, tiered structure of the qualification not only offers candidates the flexibility in relating to the different disciplines and areas of ITIL, but generally makes ITIL qualifications more accessible and achievable.

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Project Management

CAPM and PMP Certification: What Is Best for You?

Are you considering what project management certification will suit you best? There are numerous ones to chose from, and it may be difficult to make the correct one based on your objective. Two of the most popular ones are CAPM (Certified Associate in Project Management) and PMP (Project Management Professional). But how do you determine which one is most suitable for you?

This article will discuss the key differences, advantages, and how to enroll in both certifications. Whether you're new to project management, need a leadership position, or wish to enhance your skills, this article will assist you in making the most informed choice!

What is the CAPM certification?

The Certified Associate in Project Management (CAPM) is designed for those who are new to project management or those who are starting their careers. It is provided by the Project Management Institute (PMI) and provides the fundamental concepts of project management based on the PMBOK Guide (Project Management Body of Knowledge).

Important Features of CAPM

• Beginner-Friendly: Ideal for those with little or no project management experience.

• Requirements: You must have a high school diploma (or equivalent) and 23 hours of project management course. You must have no work experience.

• What You'll Learn: Simple steps to project handling, key words, and handy tools.

• Exam Details: You will have to answer 150 multiple-choice questions in 3 hours.

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