There is also a misconception that IT Systems pertains to the software industry. The perception should ‘wherever IT Systems are deployed’; it calls for managing and maintenance of IT Systems. Automation is again big time in the software industry. Check out and you will find them more IT-services based.
Who will manage the IT Services?
Of course, IT Service Management team, that could include IT System Managers, IT Administrators, System Administrators, IT Quality Specialists, IT Audit, IT System Analysts and Quality Control who are either responsible for streamlining the IT Systems or part of IT Service Management team, Quality Assurance teams responsible for software and infrastructure.
Who will manage the people handling IT Services?
IT is ubiquitous. It’s almost everywhere. So, IT Service management is indispensable because there is no sphere of our life which IT has not shaped up. So you need people who are skilled in managing and handling IT systems. The need for ITIL® Certifications is more as a test of competency and validation of expertise in handling critical scenarios.
Why ITIL® Certifications
IT Service setup can be simple or complicated, and more often not, the complexity varies in severity. Hence, most companies prefer skilled people with experience and rich expertise in entrusting the systems. Just like mirror servers, company don’t prefer to depend on any particular team, rather they prefer a mix of teams who can be deployed and pressed in to service should a situation arise. This is the very reason why the ITIL® Certifications have gained prominence in the recent times as professionals start at foundation level and then move on to the intermediate modules – which can be either lifecycle modules best suited for professional pursuing management of services and the other is capability modules, which is apt for professionals preferring the process, and the next level of certification is the MALC ( Managing Across the Lifecycle) and clearance will lead to ITIL Expert. So given the mix of management and process in the intermediate levels, companies also use a judicious mix of people capable of handling management or process related issues.
In case of any faulty issues or malfunction, the troubleshooting will be addressed by the maintenance crew who are always on standby. Expecting the unexpected is a good maxim and mostly followed by all the companies that have deployed IT Systems. Maintenance is a critical and crucial as managing project. The prerequisites, qualifications, certification and validation in terms of capability and competency remain the same.
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