CSM Training Program Overview Zurich

Your CSM Isn't a Certificate. It's Your Transition From Managing Projects to Leading Teams

You're stuck in the middle. Developers complain about vague requirements, business stakeholders complain about missed deadlines, and you spend your days updating Gantt charts that are obsolete the moment you save them. You're a "Project Manager," but it feels more like you're herding cats - chasing status updates and reporting bad news. Meanwhile, Agile teams are shipping products, adapting to change, and their ScrumMasters are seen as coaches and strategic facilitators, earning 30-50% more for fostering environments where work actually gets done. Your resume, even with project management certifications, can get overlooked when employers are specifically looking for Scrum and Agile expertise. That ends today. This isn't another boring lecture about the Agile Manifesto. Our Certified Scrum Master course is an intensive, 2-day workshop delivered by a Scrum Alliance - Certified Scrum Trainer (CST)an expert with proven experience in leading Agile transformations in Zurich tech firms, fintech startups, and global enterprises. These instructors teach the Scrum framework as a practical tool to fix real-world team dysfunctions. Unlike certification mills that just want you to pass a test, we build Agile leaders. You'll learn how to facilitate a Sprint Planning session that results in a realistic forecast, not a death march. You'll master running a Daily Scrum that's a 15-minute tactical meeting, not a one-hour status report for managers. You'll learn to identify and, more importantly, remove the organizational impediments that are actually slowing your team down. The exam is just the validation - the real value is walking into your team's retrospective and guiding a conversation that leads to genuine process improvement, not a blame game. We built this for busy professionals. It's an intensive 2-day bootcamp, available on weekends or weekdays, fully interactive with simulations, group activities, and live Q&A. Beyond the training, you get your exam fee, a 2-year Scrum Alliance membership, access to a global community of practitioners, and 16 PDUs/SEUs to apply toward other certifications. We don't just certify you; we launch you into the Agile community.

CSM Training Course Highlights in Zurich

More Than a Course - It's Your Career Accelerator

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Scrum Alliance Approved

Learn with the confidence that you're receiving the official, globally recognized CSM curriculum from the world's leading Agile certification body.

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Taught by a Certified Scrum Trainer (CST)

Unlock your potential with an elite instructor, one of only a few hundred in the world authorized by the Scrum Alliance to teach CSM.

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Intensive 2-Day Workshop Format

Choose a weekend or weekday schedule that fits your life. This is a live, immersive bootcamp, not a passive, pre-recorded video course.

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Interactive, Hands-On Learning

Master Scrum by doing. Engage in simulations, case studies, and group exercises that make the framework tangible and memorable.

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Exam Fee & Membership Included

Your course fee covers your CSM exam fee (2 attempts) and a 2-year membership with the Scrum Alliance, giving you immediate access to a global network.

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24x7 Post-Class Support

Be worry-free. Our CSTs and support team are available via a dedicated channel to solve your doubts long after the class has ended.

Upcoming Schedule

Pick a batch that fits your calendar
New batch dates are being finalised. View all classes or call our team to reserve a seat.

Why get CSM-certified?

The Credential That Ends the Gatekeeping

Stop getting filtered out by HR bots

Get interviews for high-paying Scrum Master and Agile Coach roles.

Unlock a new career path in Agile leadership

Move beyond administrative project tasks into facilitation and coaching excellence.

Gain the language and framework to lead Agile teams

Drive real business results through effective Scrum implementation and team empowerment.

Who This Program Is For

Ideal Candidates for CSM Certification

This certification training is ideal for:

Project Managers

Software Developers & Testers

Business Analysts

Product Owners & Product Managers

Team Leads & Engineering Managers

Anyone on a Team Transitioning to Agile

If your organization is adopting Agile or you want to break into a high-demand Scrum Master role, this program is the most effective and direct path to getting certified and job-ready.

Career Relevance

The Certified ScrumMaster (CSM) Training Program is highly relevant to professionals seeking to advance their careers in areas such as project management, software development, and business analysis. This certification demonstrates a commitment to Scrum principles and practices, making it an attractive credential for employers and clients alike.

Professionals in Zurich's industry can leverage the Certified ScrumMaster (CSM) certification to enhance their job prospects and expand their career opportunities. By showcasing their expertise in Scrum, they can take on leadership roles and contribute to the development of high-performing teams.

The Certified ScrumMaster (CSM) Training Program prepares professionals to handle complex business situations, prioritize tasks effectively, and drive projects forward with confidence and agility.

Eligibility and prerequisites

For CSM Certification

The Certified ScrumMaster (CSM) credential is the most recognized and sought-after entry point into the world of Agile and Scrum. The Scrum Alliance has established a clear and effective pathway to ensure every CSM receives high-quality, consistent training from an accredited Certified Scrum Trainer (CST).

Eligibility Criteria:

16 Hours of Live Training: You must complete a 2-day (or equivalent 16-hour) instructor-led training program delivered by a Certified Scrum Trainer (CST). This is a mandatory requirement for certification.

Active Engagement: The CSM course is highly interactive - you are expected to participate in team exercises, simulations, and discussions to internalize Scrum principles and practices.

No Prior Experience Required: There are no formal prerequisites for years of experience or specific degrees. While project experience is helpful, anyone can attend the course and take the certification exam.

Skill Development

Review the eligibility criteria and prerequisites for this certification before you enroll

The Certified ScrumMaster (CSM) Training Program enables professionals to develop essential skills in areas such as Scrum framework, roles, and artifacts, including the Product Owner, Scrum Master, and Development Team. This knowledge is critical for effective Scrum team participation and leadership.

Professionals learn to navigate Scrum ceremonies, such as sprint planning, daily scrums, and sprint reviews, while refining their skills in areas like scope management, risk management, and issue resolution. This enables them to contribute meaningfully to Scrum teams and drive project success.

By mastering Scrum principles and practices, professionals can adapt to changing project requirements and lead teams toward successful outcomes, leveraging tools and techniques such as Kanban, Agile, and Lean.

Skills You Will Gain In Our CSM Training Program in Zurich

From Knowledge to Actionable Intelligence

Servant Leadership

Learn to lead without authority. Master coaching, guiding, and enabling teams to become self-organizing and high-performing.

Facilitation

Stop running useless meetings. Learn proven techniques to facilitate all five Scrum events effectively so they achieve their purpose and respect everyone's time.

Impediment Removal

Become the team's problem-solver. Develop a practical framework for identifying, escalating, and removing organizational roadblocks that slow progress.

Coaching & Mentoring

Elevate your team and stakeholders. Learn how to coach the Product Owner on backlog management and mentor the Development Team on adopting Scrum practices.

Agile Principles

Go beyond the rules. Internalize the 'why' behind Scrum by grounding your practice in the Agile Manifesto's values and principles.

Scrum Framework Mastery

Cut through the noise and implement Scrum correctly. Gain a deep, practical understanding of the 3 roles, 5 events, and 3 artifacts.

Course Modules & Curriculum

Comprehensive modules covering all knowledge areas
MODULE - 1

Agile Foundations & The Scrum Framework

LESSON 1

Lesson 1: The Agile Mindset

Go beyond buzzwords to truly understand the "why" behind Agile. Explore the Certified ScrumMaster perspective by examining the Agile Manifesto's four values and twelve principles. Contrast Agile with traditional Waterfall methods to internalize the mindset shift needed to succeed as a ScrumMaster and deliver value iteratively.

LESSON 2

Lesson 2: The Scrum Framework at 30,000 Feet

Gain a complete overview of the Scrum framework. Learn how the three roles, five events, and three artifacts work together as a cohesive system for managing complex work. Understand the principles of empiricism - transparency, inspection, and adaptation - that form the backbone of Scrum and the CSM exam.

LESSON 3

Lesson 3: Scrum Values in Action

Master the five Scrum values - Commitment, Courage, Focus, Openness, and Respect. Through interactive exercises, see how these values build trust, foster collaboration, and enable high-performing Agile teams. Apply these principles beyond theory into practical workplace behavior.

MODULE - 2

The Scrum Roles in Depth

LESSON 1

Lesson 1: The Scrum Master as Servant-Leader

Discover the true purpose of a ScrumMaster. Learn to guide without authority by adopting the servant-leader mindset. Practice facilitation, coaching, teaching, and impediment removal techniques essential for anyone pursuing the Certified ScrumMaster credential.

LESSON 2

Lesson 2: The Product Owner as Value Maximizer

Understand how the Product Owner ensures maximum business value delivery. Explore backlog management, stakeholder collaboration, and prioritization methods that enable product success. This lesson complements your Scrum Master certification journey by deepening your understanding of team dynamics and accountability.

LESSON 3

Lesson 3: The Self-Organizing Development Team

Define the role of the Development Team in creating a potentially shippable product each Sprint. Learn the principles of self-organization, cross-functionality, and collective ownership - core traits that differentiate high-performing Scrum teams.

MODULE - 3

The Scrum Events - The Heartbeat of Scrum

LESSON 1

Lesson 1: The Sprint & Sprint Planning

Master the foundation of Scrum delivery - the Sprint. Learn to facilitate effective Sprint Planning sessions that create clear Sprint Goals and actionable Sprint Backlogs. Establish a consistent cadence that drives focus, predictability, and delivery excellence.

LESSON 2

Lesson 2: Daily Scrum & Sprint Review

Develop facilitation techniques for the Daily Scrum - a focused 15-minute event that enhances transparency and alignment. Learn to conduct impactful Sprint Reviews that generate meaningful feedback from stakeholders and showcase true product progress.

LESSON 3

Lesson 3: The Sprint Retrospective

Facilitate one of Scrum's most powerful improvement events. Explore formats and tools for running effective Retrospectives that surface insights, foster openness, and create actionable improvement plans for the next Sprint.

MODULE - 4

The Scrum Artifacts & Definition of "Done"

LESSON 1

Lesson 1: The Product Backlog & User Stories

Learn to manage and refine the Product Backlog as a living system. Master user story creation with clear acceptance criteria and backlog refinement techniques that keep work ready for each Sprint. These skills are essential for both the Certified ScrumMaster exam and real-world Agile practice.

LESSON 2

Lesson 2: The Sprint Backlog & Burndown Charts

Understand how the Sprint Backlog serves as the team's execution plan for achieving the Sprint Goal. Learn to visualize progress using Burndown charts to maintain transparency and drive accountability across the Scrum Team.

LESSON 3

Lesson 3: The Increment & Definition of "Done"

Grasp Scrum's ultimate measure of progress - the "Done" Increment. Define and apply a strong Definition of Done to ensure built-in quality, maintain technical integrity, and deliver potentially shippable product increments every Sprint.

MODULE - 5

Practical Application & Exam Preparation

LESSON 1

Lesson 1: Starting Up a New Scrum Team

Put your learning into practice by launching a new Scrum team from the ground up. Learn how to build the initial Product Backlog, conduct the first Sprint Planning session, and establish team working agreements for sustainable performance.

LESSON 2

Lesson 2: Scrum at Scale

Explore advanced concepts for scaling Scrum across multiple teams. Understand frameworks like LeSS and Scrum@Scale and how the ScrumMaster's role evolves to coordinate collaboration and maintain agility in larger organizations.

LESSON 3

Lesson 3: CSM Exam Strategy & Final Review

Prepare to ace your Certified ScrumMaster exam on the first attempt. Review key topics, practice mock questions, and refine your understanding with your Certified Scrum Trainer (CST). Consolidate your knowledge and enter the exam with confidence and clarity.

CSM Certification Training Program Roadmap

The Step-by-Step System for First-Attempt Success
Roadmap Illustration Roadmap Illustration Mobile

Step 1: Secure Your Spot

Choose your workshop modality and commit to the 2-day intensive training.

Step 2: Immerse & Learn

Absorb the expert-led, 16-hour curriculum delivered by a top-tier Certified Scrum Trainer (CST).

Step 3: Engage Actively

Participate in exercises, ask questions, and internalize Scrum concepts through real-world practice.

Step 4: Take the Exam

Use your course-included access to take the online Scrum Alliance exam within 90 days of training.

Step 5: Pass & Get Certified

Pass the exam and receive your official Certified ScrumMaster (CSM) credential from Scrum Alliance.

Step 6: Leverage Your Credential

Update your resume and LinkedIn profile to unlock exciting Agile and Scrum roles.

Step 7: Stay Engaged

Use your 2-year Scrum Alliance membership and earn SEUs to maintain your certification.

1/7

Professional Credibility

The Certified ScrumMaster (CSM) Training Program enhances professional credibility by demonstrating a working knowledge of Scrum principles and practices to stakeholders, including employers and clients. Upon completing this training, professionals in Zurich's tech industry can articulate their Scrum knowledge and expertise, showcasing their ability to lead or participate in Scrum teams effectively.

This enables them to make informed decisions and drive projects forward with confidence. Regular Scrum ceremonies, such as sprints and retrospectives, foster open communication and collaboration among team members, while iterative development and continuous improvement facilitate adaptive change.

Skill Gap

The Certified ScrumMaster (CSM) Training Program addresses a skill gap in the industry by equipping professionals with a deep understanding of Scrum fundamentals, including Scrum framework, roles, and artifacts. This knowledge empowers them to identify and mitigate Scrum-related issues, ensuring that projects run smoothly and efficiently.

By mastering Scrum principles and practices, professionals can identify areas for process improvement and implement changes that align with organizational goals and objectives. This enables them to contribute meaningfully to the development and implementation of high-quality products and services.

The Certified ScrumMaster (CSM) Training Program provides professionals with the skills to drive business value through Scrum, focusing on outcome-oriented approaches that prioritize customer satisfaction and business results.

Customer Testimonials

Hear from our successful graduates

"Exceptional PMP Training Experience with iCertGlobal I recently completed the PMP training by iCertGlobal, and I must say it was an outstanding experience. The instructor demonstrated a deep understanding of project management principles and brought real-world experience to the table. The training material's provided were comprehensive and well-organized, offering valuable insights and practical tips. I would highly recommend iCertGlobal to anyone looking for professional PMP Training.. "

user

John Anderson

Trustpilot Review,

★ ★ ★ ★ ★

"iCertGlobal provided a great learning experience with clear, well organised courses. The trainers were knowledgeable, and the support team was responsive to all my questions. The study material was comprehensive, which helped me pass my certification exam with ease. Highly recommended for anyone looking to get certified. "

user

James Walsh

Trustpilot Review,

★ ★ ★ ★ ★

"iCertGlobal is the best Certificate Training Organization. you will get good instructor and they will improve leaning sills and give the real time experience examples due to that you will get pass in first try. "

user

Andy Moran

Trustpilot Review,

★ ★ ★ ★ ★

"The course content, exam prep questions, interactive Q&A, and real-life examples made attending this PMP Project Management training class worth my time and money. The support from iCertGlobal was exceptional and I would like to thank them for accepting my request of meeting the trainer post the session for clearing my doubts."

user

Tim Malone

Trustpilot Review,

★ ★ ★ ★ ★

"I had a good learning experience with icertGlobal and it had been an amazing development journey. Actually, I accidentally bumped into iCertGlobal while searching for an online course for preparing my PMP examination. With positive reviews all over the internet and quick responses to my questions, I was flabbergasted enough to sign-up immediately. The instructor-led PMP preparatory course helped me both offline and online preparations. All the high-quality materials written in simple layman language was enough to grasp the gist of various topics. The instructors were very knowledgeable as they imparted not only their wealth of experiences but also real life examples. Thanks a lot iCertGlobal for imbibing this great learning experience. "

user

Jason Walter

Trustpilot Review,

★ ★ ★ ★ ★

"Thank you for your great course, great support, rapid response and excellent service."

user

Hoda Alavi

Project Manager, Mario Sinacola & Sons

★ ★ ★ ★ ★

"My trainer made the materials relatable and easy to understand. It was fun being in class everyday. "

user

Cassandra Corn

Training Specialist, Aramark Uniform Services

★ ★ ★ ★ ★

"Amazing trainer who was very supportive. "

user

Shanna Pilgrim

Global Certification Operations Specialist, Arise Virtual Solutions Inc.

★ ★ ★ ★ ★

"Trainer was well versed in the subject matter and got the impression the gentleman was professional and educated within standards and procedures for PMI. "

user

Anthony Zamora

Project Manager , Advanced Communications and Electronics, Inc

★ ★ ★ ★ ★

"The Training was good and customer service was perfect. "

user

Maka Diakhate

Estimateur, Roxboro Excavation inc

★ ★ ★ ★ ★

"Trainer was knowledgeable and lesson's pace was just right."

user

Roger Gonzales

Director | Finance Operations | Project Management, Sony Picture Entertainment

★ ★ ★ ★ ★

"Trainer (Bruce) was very excellent in delivery and presentation. He provided me with all the tools required to be successful in the PMP exams with lots of quiz questions on all topics reviewed. "

user

Bashiru Ojibara

Substation Design Engineer, POWER Engineers

★ ★ ★ ★ ★

"The trainer, Emad was top notch and very knowledgeable. He is up to date with all current versions and is great in 1:1 Training. "

user

Jonathan Obien

Owner, Upliftuk

★ ★ ★ ★ ★

"Thank you for your great course, great support, rapid response and excellent service"

user

Hoda Alavi

Project Manager, Mario Sinacola & Sons

★ ★ ★ ★ ★

"Marc had very good knowledge and he was able to explain the material and provide guidance to get ready for the test. "

user

Roque Montesino

Project Manager Scrum Master, Digi International

★ ★ ★ ★ ★

"Excellent Course. Zahn was a great instructor and the course material definitely will help me pass the PMP Exam "

user

Jared Nelson

Engineering Specialist (Electrical) , Cleco Corporation

★ ★ ★ ★ ★

"Great teacher, went out of his way in every possible aspect. "

user

Radiah Sims

Analyst , MARTA

★ ★ ★ ★ ★

"Customer service provided by Robin was great as he was very responsive and the trainer, John, was very good at relating the content to my industry. "

user

Jason D Niebauer

Director of Lens Strategy , MyEyeDr

★ ★ ★ ★ ★

"Excellent "

user

Roger Muyani

CEO , DynamIT

★ ★ ★ ★ ★

"The instructor (Houssin) was great. There was a lot of good course material provided. There were few exam questions outside the covered subject matter. However, I would say that the overall experience was positive and that I learned a lot. "

user

Mike

Assistant Director , University of Oklahoma

★ ★ ★ ★ ★

"Customer service provided by Robin was great as he was very responsive and the trainer, John, was very good at relating the content to my industry. "

user

Anthony Nguyen

Senior IT Project Manager , Prosource IT

★ ★ ★ ★ ★

"The actual class was outstanding and the on-line course was thorough and effective. I am more confident now to pass the exam. "

user

Denise R Hefner

Project Manager , Housing Authority of the City

★ ★ ★ ★ ★

"The trainer was excellent. Very knowledgeable and was able to answer my questions along the way. "

user

Jason Blezard

Senior Programme Manager ,

★ ★ ★ ★ ★

"The pace of the course was good. Attending multiple sessions provided me great insights on the course. "

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Keith Lowder

Service Desk Technician , Taconic Biosciences, Inc.

★ ★ ★ ★ ★

"Its the very useful course to complete the PMP. Sure the Provided materials will help us to clear the PMP. "

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Sivanesan Viswanathan

Project Engineer , Al Toukhi Company

★ ★ ★ ★ ★

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Course & Support

Everything you need to know about our training options and support

What are the eligibility requirements for CSM certification?
There's only one mandatory requirement: you must attend a live 16-hour course taught by a Certified Scrum Trainer (CST). Our program fulfills this requirement completely. There are no degree or experience prerequisites.
How much does the CSM exam cost?
The exam cost is included. Your course fee with iCertGlobal covers your first two attempts at the CSM exam - no hidden charges or extra fees.
How many questions are on the CSM exam and what is the passing score?
The exam has 50 multiple-choice questions and you get 60 minutes to complete it. You need at least 37 correct answers (74%) to pass. Our training is designed to make this very achievable.
Who provides the CSM certification?
The certification is awarded by the Scrum Alliance, the world's largest and most recognized professional body for Agile practitioners.
Can I just study on my own and take the CSM exam?
No. The Scrum Alliance mandates attendance in a 16-hour live course with a Certified Scrum Trainer (CST). The certification is built around interactive learning, not self-study alone.
What happens if I fail the CSM exam?
Your first attempt is included. If you don't pass, a second attempt within 90 days is also free. Our 99% pass rate means this is rarely an issue for our students.
How long is my CSM certification valid and how do I renew?
Your CSM credential is valid for two years. To renew, you'll need to pay a $100 renewal fee and submit proof of earning 20 Scrum Education Units (SEUs) within that period.
What's the difference between CSM and PSM (Professional Scrum Master)?
CSM (from Scrum Alliance) requires a mandatory 2-day course with a CST and emphasizes hands-on, instructor-led learning. PSM (from Scrum.org) allows you to take the exam without training. Employers often prefer CSM because it ensures formal mentorship and interactive practice.
Where do I take the CSM exam?
It's an online, open-book exam. After completing your course, you'll receive an email from the Scrum Alliance with a link to create your account and take the test at your convenience.
How soon after the course do I need to take the exam?
You have 90 days from completing the course to attempt the exam. We recommend taking it within the first week while the material is still fresh.
Is the Scrum Alliance membership included in the course fee?
Yes. Once you pass the exam, you automatically receive a two-year Scrum Alliance membership with access to global communities, resources, and Agile events.
What are Scrum Education Units (SEUs)?
SEUs are credits you earn for activities that enhance your Scrum knowledge - like reading, webinars, or volunteering. One hour of activity typically equals one SEU. You need 20 SEUs every two years to renew your CSM certification.
Does this course cover Agile in general, or only Scrum?
The program is grounded in the Agile Manifesto and its principles. While Scrum is the primary focus, you'll gain a solid understanding of the broader Agile mindset and how it applies to real-world product delivery.
Can a non-technical person become a great Scrum Master?
Absolutely. The Scrum Master role is about facilitation, coaching, and process improvement - not coding or technical design. Many successful Scrum Masters come from HR, marketing, and project management backgrounds.
Is CSM globally recognized and valued in Zurich?
Yes. The Certified ScrumMaster credential is globally respected and highly valued in Zurich. It's frequently listed as a mandatory qualification for Scrum Master, Agile Project Manager, and Delivery Manager roles in the region.
How long does the training take to complete?
The program is a 16-hour intensive workshop, typically conducted over two full consecutive days (e.g., a Saturday and Sunday, or two weekdays).
What are the different training formats available?
We offer two primary modalities: Instructor-Led Live Online via Zoom for remote participants, and in-person Classroom Training in major cities in Zurich.
Are the classes live or just pre-recorded videos?
Our workshops are 100% live and interactive. This is a mandatory requirement from the Scrum Alliance. You will be engaging directly with a CST and your peers in real-time.
What if a work commitment forces me to miss part of the workshop?
To be eligible for Certified ScrumMaster certification, you must attend the full 16 hours. In case of emergencies, we help you reschedule and complete your certified scrum master course in a future batch at no extra cost.
How flexible is the program if my schedule changes?
Very flexible. You can reschedule to any other confirmed batch up to 7 days before your workshop start date without any penalty. This ensures you don't miss your chance to earn your scrum master certification.
Who are the instructors?
Our instructors are official Scrum Alliance Certified Scrum Trainers (CSTs). This is an elite group of vetted experts who have demonstrated deep knowledge and exceptional teaching skills.
What are the class sizes like?
We keep our class sizes small (typically 15-25 participants) to ensure a high level of interaction, engagement, and personalized attention from the CST.
Is there a difference between the weekday and weekend batches?
No. The official Scrum Alliance curriculum, the instructor, and all interactive exercises are identical. The difference lies only in scheduling flexibility for your certified scrum master course.
Do I need any special software to attend?
For the live online class, you just need a computer with a webcam, a microphone, and a stable internet connection capable of running Zoom and a web browser for our online collaboration tools.
Is this training valid for candidates outside Zurich?
Yes. Our Instructor-Led Live Online classes are globally accessible. The CSM certification is a recognized international credential, empowering you as a ScrumMaster in any professional environment worldwide.
Does this program provide the required training for the CSM exam?
Yes. This is an official Scrum Alliance approved course, and completing it is the mandatory first step to becoming eligible to take the CSM exam.
Is there a separate application process like PMP?
No. The process is straightforward. You attend our ScrumMaster course, we register you with Scrum Alliance, and you receive the exam link. There's no complex application form required for scrum master certification.
What's included in the exam fee?
The course fee includes two attempts at the CSM exam. You must take the first attempt within 90 days. If you fail, you can take the second attempt within that same window.
What does "lifetime access" to course materials mean?
It means you get permanent access to our digital course materials, including handouts, templates, and any future updates we make to align with the Scrum Guide.
How realistic are the practice questions you provide?
Our CSTs provide mock tests and sample questions designed to mirror the style, scenario-based format, and difficulty of the actual certified scrummaster exam, ensuring you are fully prepared.
Can I get a certificate of completion?
Yes, upon completing the 16-hour workshop, you will receive a course completion certificate from iCert Global, which you can use to claim 16 PDUs from PMI.
Are the course materials kept up-to-date with the latest Scrum Guide?
Absolutely. As a Scrum Alliance Registered Education Ally, our scrum master certification materials are always aligned with the current Scrum Guide. Lifetime access ensures you stay updated on changes.
Is the exam open book?
Yes, the CSM exam is open book. However, with only 60 minutes for 50 questions, you won't have time to look up every answer. The course is designed to ensure you know the material, not just where to find it.
How long after the workshop will I get the exam link?
You will receive the exam link directly from Scrum Alliance within 24?48 hours after your CST officially closes the class roster, allowing you to schedule your certified scrummaster exam promptly
What if the Scrum Guide changes after my training?
Your lifetime access to our materials ensures you will receive any updates. Furthermore, the core principles of Scrum are stable. Your 2-year Scrum Alliance membership also provides access to the latest resources.
What kind of support is there if I don't pass the exam?
First, your second attempt is free. Second, you can reach out to your CST for a one-on-one coaching session to review your weak areas before you attempt the exam again. We support you until you pass.
How does the money-back guarantee work?
It's simple. Attend the first full day of the workshop. If you feel it's not for you, let us know before the start of Day 2, and we will refund your entire fee. No questions asked.
Can I get help from the instructor after the class is over?
Absolutely. You will be invited to a dedicated Slack or WhatsApp group where you can ask questions and interact with your CST and classmates long after the workshop ends.
What do you mean by a "pass guarantee"?
It means we are fully invested in your success. We provide the best CSTs, proven materials, and post-class support. If you attend the course and fail twice, we will let you re-attend the entire workshop for free.
Is the money-back guarantee truly "no questions asked"?
Yes. It reflects our total confidence in the quality of our CSTs and our program. Your satisfaction is our priority, and your investment is safe.
Who answers my questions?a support agent or a Scrum expert?
Your questions are always handled by a Scrum expert, and often directly by your CST. We don't use generic support agents for subject matter questions.
What if I have technical issues during the online class?
We have a dedicated technical support team on standby during all live online workshops to help you resolve any connection or tool-related issues immediately.
How does the 24/7 expert support work?
Through our dedicated post-class communication channel. Post a question anytime, and one of our experts or your CST will respond with a detailed answer, typically within a few hours.
What kind of one-on-one support can I get?
If you have specific challenges applying Scrum at your workplace or are struggling with an exam topic, you can schedule a brief one-on-one call with your CST.
What is your ultimate commitment to my success?
Our commitment is to be your partner in your Agile journey. We provide the training, the credential, and the community support to ensure you succeed not just on the exam, but in your career.
What is the total cost of the program?
The cost depends on the format (Live Online vs. Classroom). Please refer to our schedule section for the exact, all-inclusive pricing. There are no hidden fees.
Are there any hidden charges?
No. Our pricing is 100% transparent. The fee you see includes the training, materials, exam fees (2 attempts), and the 2-year Scrum Alliance membership.
Does the course fee include the certification renewal fee?
No. The renewal fee of $100 is paid directly to the Scrum Alliance every two years when you renew your certification.
Do you offer any discounts for group enrollments?
Yes. We provide special pricing for groups of 3 or more and corporate teams. Use the "Build Your Private Class" or "Book a Corporate Consultation" option for a custom quote tailored to your Certified ScrumMaster training needs.
What are the payment options? Do you offer EMIs?
Yes, we accept all major credit/debit cards, net banking, and UPI. We also offer flexible No-Cost EMI options through our payment partners like Razorpay and Instamojo.
How do I enroll in the program?
Choose your preferred schedule, click "Enroll Now," and complete the secure payment process. You'll get immediate access to pre-course materials and the learning portal for your CSM certification training.
What is your refund policy?
We offer a 100% money-back guarantee. If you attend the first day and are not satisfied, just inform us before Day 2 begins, and we will issue a full refund, no questions asked.
Can I get an invoice for corporate sponsorship?
Yes. We provide GST-compliant invoices addressed to your company for reimbursement or direct sponsorship, making it easier to fund your Certified ScrumMaster training through corporate L&D budgets.
Is there a cost difference between online and classroom training?
Yes. The classroom training fee is higher to cover the costs of the premium venue, printed materials, and all-inclusive amenities like lunch and refreshments.
What, exactly, is included in the program fee?
Your fee includes the 16-hour live workshop with a CST, official course materials, CSM exam fee (2 attempts), 2-year Scrum Alliance membership, 16 PDUs/SEUs, and our money-back and pass guarantees.
Why is this course more expensive than some other CSM courses in Zurich?
You are investing in quality. Our Certified ScrumMaster (CSM) program uses elite, highly experienced CSTs, maintains small class sizes for personalized learning, and provides extensive post-class support. This premium scrum master certification ensures real-world value and career impact.
Do you offer any career support after the training is over?
Yes. We provide post-certification support that includes a review of your resume and LinkedIn profile to help you effectively brand yourself as a Certified ScrumMaster
Will this training help my current job, even before I'm certified?
Absolutely. The workshop is intensely practical. You will learn facilitation and problem-solving techniques that you can apply with your team the very next day.
I am not a Project Manager. Is this course for me?
Yes. Scrum is a team sport. Our classes include developers, testers, analysts, designers, and even HR and marketing professionals seeking certified scrum master agile knowledge to work effectively in Agile environments.
What is the alumni network?
Upon certification, you gain access to our private LinkedIn group for iCert Global alumni. It's a valuable resource for networking, sharing job opportunities, and asking career-related questions.
How is this different from a self-study certification?
The CSM is not a self-study certification. The mandatory live class with a CST provides invaluable context, real-world examples, and answers to your specific questions that you can never get from a book or video.
Is the CSM certification globally recognized?
Yes. The CSM credential is the most recognized Agile certification worldwide, created and backed by Jeff Sutherland, co-creator of Scrum. It?s the gold standard for scrum master certification.
How does this course accelerate my career?
The CSM credential is a key that unlocks doors. It makes your resume stand out, qualifies you for thousands of high-paying job postings, and demonstrates your commitment to modern, effective ways of working.
How does the resume and LinkedIn support work?
Our career services team provides one-on-one consultation to help you highlight your new CSM credential, rephrase experience using Agile terminology, and attract recruiters on platforms like LinkedIn and Naukri.
What's the single biggest advantage of this program?
The CST. You are not just buying a course; you are buying 16 hours of direct access to a world-class Agile expert who will be your coach, mentor, and guide.

Work Responsibilities

The Certified ScrumMaster (CSM) Training Program outlines the responsibilities of a Scrum Master, including facilitating Scrum ceremonies, coaching teams on Scrum principles and practices, and removing impediments to team progress. In Zurich's industry, Scrum Masters play a crucial role in fostering a culture of trust, collaboration, and continuous improvement.

By focusing on team empowerment and self-organization, Scrum Masters can drive project success and achieve business results. Effective Scrum Masters prioritize stakeholder engagement, ensuring that project outcomes meet business objectives and customer needs.

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Explore our instructor-led Certified Scrum Master training to learn about the course duration, cost, eligibility, and certification process. You get practical learning, exam-focused preparation, and expert guidance. Ready to get started? Compare Certified Scrum Master certification training options and choose a classroom or live online format that fits your schedule.

Certified Scrum Master Training in Other Cities

Our Certified Scrum Master certification training is available in major cities worldwide