Salesforce Admin & App Builder Training Program Overview

Salesforce Admin & App Builder: Your Strategic Pass to Platform Command and Senior Roles

You're managing outdated systems with spreadsheets and email threads, trying to glue processes together. The business needs a unified platform, and the solution is Salesforce. This program prepares you for Salesforce Admin Certification and Platform App Builder exams while equipping you with the practical expertise to solve complex enterprise challenges. It goes beyond memorizing exam dumps, offering instruction built by certified Salesforce Architects and Consultants who have implemented Salesforce in large-scale Mesquite, TX enterprises and high-growth SaaS startups. This course teaches Admin fundamentals, security, and user management as the foundation for building robust, custom applications. You will learn to design automated workflows using Flow and Process Builder, configure business rules, and implement declarative automation that transforms basic configurations into smart business applications. All training happens in dedicated Salesforce developer orgs, giving you hands-on experience to build scalable solutions that perform in high-volume, 24x7 operational environments. By completing the program, you not only gain the confidence to pass the Salesforce Admin Exam and Platform App Builder Certification, but also acquire practical skills that are immediately applicable to your current job. You will understand how to optimize data access, design efficient reporting, and deploy automation to streamline business processes, addressing the pain points that slow sales, frustrate managers, and burden IT teams. The course also prepares you for real-world scenarios often asked in Salesforce Admin interview questions. From security configuration to multi-stage automation and app customization, you will be able to demonstrate your proficiency to employers and secure Salesforce Admin jobs. In addition, the program clarifies Salesforce Admin Certification Cost and covers common Salesforce Admin Certification Questions, helping you plan your certification journey strategically. Beyond exam readiness, this training accelerates your career by teaching you how to design and deploy enterprise-grade Salesforce applications. You will gain the expertise to move from a functional contributor to a strategic consultant capable of leading Salesforce initiatives, driving operational efficiency, and creating tangible business value. This combination of practical skills, hands-on experience, and certification readiness ensures you stand out in resumes, interviews, and high-value roles across enterprises and startups.

Salesforce Admin & App Builder Training Course Highlights

More Than a Course - It's Your Career Accelerator

Dual-Certification Focus

Master the material for both the Salesforce Administrator (ADM 201) and Platform App Builder exams, maximizing your credential ROI.

100% Hands-On Labs

Gain practical experience with declarative automation (Flow), security models, and custom objects in a dedicated Developer Org. Configuration is easy; building effective solutions is not.

Industry-Vetted Instructors

Learn directly from certified Salesforce Consultants with deep experience implementing the platform for major Mesquite, TX businesses in Financial, IT, and Services sectors.

Comprehensive Practice Engine

Access 1500+ exam-style questions, flashcards, and full-length mock tests engineered to mimic the complexity and situational nature of the official exams.

Advanced Automation Mastery

Dedicate significant time to mastering Lightning Flow for complex, multi-step business process automation - the true high-value skill beyond basic Workflow Rules.

24x7 Expert Guidance & Support

Get round-the-clock technical and subject-matter assistance from certified experts. Never get stuck on a configuration problem or exam question.

Industry Applicability

Salesforce Admin & App Builder Certification Training Program is designed to equip professionals with the skills required to configure and manage complex CRM workflows. These workflows, built on the Salesforce platform, enable businesses to automate processes, improve efficiency, and enhance customer experiences. With the demand for CRM experts on the rise, professionals in Mesquite, TX, can leverage this training to stay competitive in the job market.

The program delves into the intricacies of workflow automation, including the use of approval processes, assignment rules, and escalation rules. Students learn how to create custom objects, fields, and relationships to build scalable and flexible solutions. By mastering these technical skills, professionals can develop a deeper understanding of the Salesforce platform and its capabilities.

In industries where customer relationships are paramount, such as finance and insurance, effective CRM workflow management is crucial. With a solid understanding of Salesforce Admin & App Builder, professionals can drive business growth and improve customer satisfaction. This in turn can lead to increased revenue and market share.

Corporate Training

Tailored programs for teams with enterprise support
Learning Models
Choose from digital or instructor-led training for a customized learning experience.
LMS Platform
Access an enterprise-grade Learning Management System built for scalability and security.
Pricing Options
Pick from flexible pricing plans that fit your team size and learning goals.
Performance Dashboards
Track progress with intuitive dashboards for individuals and teams.
24/7 Support
Get round-the-clock learner assistance whenever you need help.
Account Manager
Work with a dedicated account manager who ensures smooth delivery and support.
Corporate Training

Ready to transform your team?

Get a custom quote for your organization's training needs.

Request Corporate Quote

Career Relevance

A career in Salesforce Admin & App Builder is highly sought after, with top companies competing for skilled professionals. The Salesforce Admin & App Builder Certification Training Program is designed to meet this demand, providing students with the technical expertise required to excel in this field. By completing this program, professionals in Mesquite, TX, can position themselves for success and advancement in their current roles or as a stepping stone to new opportunities. The certification program covers advanced topics such as page layouts, record types, and validation rules.

Students learn how to create custom components, build dynamic user interfaces, and implement robust security controls. By mastering these technical skills, professionals can develop a competitive edge in the job market and command higher salaries. With a strong foundation in Salesforce Admin & App Builder, professionals can pursue lucrative career paths in consulting, implementation, or as a full-time administrator. They can work with clients to design and implement custom solutions, or manage high-profile client projects as a senior administrator.

In Mesquite, TX, this translates to more opportunities and better job prospects for those with the right skills. The Salesforce Admin & App Builder Certification Training Program is designed to equip professionals with hands-on experience in configuring and managing complex CRM workflows. Through a combination of classroom instruction and hands-on labs, students develop the technical skills required to succeed in this field.

Upcoming Schedule

Join the next batch that fits your timezone
New York Batch
London Batch
Sydney Batch

Skills You Will Gain In Our Salesforce Admin & App Builder Training Program

From Knowledge to Actionable Intelligence

Security Model Implementation

Go beyond profiles and permission sets. Learn to architect a scalable security model that adheres to strict compliance needs, preventing data leaks and ensuring least-privilege access.

Declarative Automation (Flow)

Stop relying on code. Master the Flow Builder to create complex, multi-step business logic - including screen flows, record-triggered flows, and schedule-triggered flows - that previously required Apex.

Custom Application Design

Develop a strategic approach to extending the platform. Learn to design custom objects, fields, and relationships that correctly model complex, real-world business data, not just simple lists.

Data Quality & Management

Implement validation rules, duplicate management, and data import/export strategies that ensure data integrity - a non-negotiable in any functional CRM.

Reporting & Dashboards

Turn data noise into clear signal. Design custom reports, matrix reports, and dynamic dashboards that give executive stakeholders the right information to make timely, data-driven decisions.

Application Lifecycle Management (ALM)

Master the use of sandboxes and change sets to manage customizations and move code/configuration between environments without crashing your Production instance.

Who This Program Is For

Ideal Candidates for Salesforce Admin & App Builder Certification

Business Analysts

IT Administrators

Project Coordinators/Team Leads

Sales/Service Operations Professionals

Junior Developers

If you are a motivated professional who is tired of being limited by legacy systems, this program is the path to becoming the certified Salesforce authority your organization needs.

Skill Development

The program covers advanced topics such as flow automation, approval processes, and data validation. Students learn how to create custom objects, fields, and relationships to build scalable and flexible solutions. By mastering these technical skills, professionals can develop a deeper understanding of the Salesforce platform and its capabilities. In Mesquite, TX, professionals can apply these new skills to drive business growth and improve customer satisfaction.

They can automate processes, enhance customer experiences, and improve operational efficiency. This in turn can lead to increased revenue and market share, making professionals more valuable to their organizations. The Salesforce Admin & App Builder Certification Training Program provides a solid foundation for professionals to advance their careers and increase their earning potential. With a strong background in Salesforce Admin & App Builder, professionals can pursue leadership roles, start their own businesses, or become industry thought leaders.

The certification program covers advanced topics such as Lightning Web Components, Apex programming, and Salesforce DX. Students learn how to build scalable and flexible solutions, automate complex processes, and enhance customer experiences. By mastering these technical skills, professionals can develop a competitive edge in the job market and command higher salaries.

Salesforce Admin & App Builder Certification Training Program Roadmap

The Step-by-Step System for First-Attempt Success
Roadmap Illustration Roadmap Illustration Mobile

Step 1: Secure Your Path

enroll, choose your modality, and gain immediate access to the 1500+ question prep engine.

Step 2: Master the Platform

Complete the 40-hour expert-led training, focusing on hands-on labs and real-world implementation techniques.

Step 3: Pinpoint & Crush Weakness

Execute a minimum of 5 full-length mock exams. Use the performance analytics to zero in on your low-score modules.

Step 4: Ace the Admin Exam (ADM 201)

Take the first exam. Leverage the fresh platform knowledge to get the foundational credential out of the way.

Step 5: Synthesize for App Builder

Focus your remaining time on advanced topics (Custom Apps, Flow, Deployment) specifically for the App Builder (CPQ 401) exam.

Step 6: Execute & Pass App Builder

Walk in prepared and pass the more complex App Builder exam on your first attempt.

Step 7: Leverage Your Dual Credential

Update your resume and LinkedIn. You are now eligible for Salesforce Consultant and Platform Specialist roles with a significant salary bump.

1/7

Why get Salesforce Admin & App Builder certified?

The Credential That Ends the Gatekeeping

Stop getting filtered out by recruiters

Dual-certification on the world's #1 CRM platform is a non-negotiable senior-level keyword.

Unlock the Consultant Path

Validate both your administrative control and your ability to design and build custom applications, justifying a higher pay band.

Transition from Executor to Architect

Gain the technical credibility to influence platform strategy and move from simple configuration tasks to strategic, high-impact solution design.

Eligibility and Prerequisites

For Salesforce Admin & App Builder Certification

The Salesforce dual-certification path demands commitment, but the barrier to entry is manageable. Unlike other credentials, Salesforce focuses on practical exposure.

Eligibility Criteria:

Formal Training: While not strictly mandatory, our 40-hour program satisfies the knowledge requirements and is the fastest path to exam readiness.

Experience (Recommended): Salesforce officially recommends six months of hands-on experience as a Salesforce Administrator for the ADM 201 exam and one to two years of experience as an Admin and participation in building custom apps for the Platform App Builder.

Order of Exams: You must pass the Salesforce Certified Administrator exam first to ensure you have the required foundation before attempting the Platform App Builder exam. Our program trains you for both simultaneously.

Growth

Review the eligibility criteria and prerequisites for this certification before you enroll

In Mesquite, TX, professionals with a strong background in Salesforce Admin & App Builder can expect increased job satisfaction, better work-life balance, and improved career prospects. They can work on challenging projects, advance their skills, and take on leadership roles within their organizations. Practical Application

The Salesforce Admin & App Builder Certification Training Program is designed to equip professionals with the practical skills required to succeed in this field.

Through a combination of classroom instruction and hands-on labs, students develop the technical expertise required to configure and manage complex CRM workflows. Students learn how to create custom components, build dynamic user interfaces, and implement robust security controls. They apply these new skills to real-world case studies, working with industry experts to design and implement custom solutions.

By mastering these technical skills, professionals can drive business growth and improve customer satisfaction.

Course Modules & Curriculum

Comprehensive modules covering all knowledge areas
Module 1 Core Fundamentals & Security ▾
Lesson 1: Introduction to Salesforce and the Data Model

Learn Salesforce architecture and core objects like Accounts, Contacts, and Leads. Understand standard vs. custom fields, a must-know for Salesforce Admin Certification.

Lesson 2: Security, Access, and Sharing

Architect a scalable security framework. Deep dive into Profiles, Permission Sets, Role Hierarchy, and Organization-Wide Defaults (OWD). Learn how to implement data access using Sharing Rules and Manual Sharing - this is where non-certified admins fail.

Lesson 3: User Administration & Interface

Manage users, licenses, and passwords efficiently. Customize the interface with Lightning App Builder, page layouts, and record types to boost adoption and qualify for Salesforce Admin jobs. Know the Salesforce Admin Certification Cost while building practical expertise.

Module 2 Configuration & Automation ▾
Lesson 1: Data Management and Validation

Learn to maintain data integrity in Salesforce using validation rules, the Data Import Wizard, and Data Loader. Manage large datasets efficiently, a key skill for Salesforce Admin Certification and real-world Salesforce Admin jobs.

Lesson 2: Simple Automation and Process Builder

Understand the difference between Workflow Rules and Process Builder, and implement immediate and time-based actions, email alerts, and field updates. Mastering declarative automation prepares you for Salesforce Admin Exam scenarios and Salesforce Admin interview questions.

Lesson 3: Mastering Lightning Flow

Dive into Flow Builder to create complex screen flows, record-triggered flows, and schedule-triggered flows. Automate multi-step business logic without Apex code, enhancing your hands-on expertise for Salesforce Admin Certification Questions and high-value Salesforce Admin jobs.

Module 3 App Builder Essentials & Reports ▾
Lesson 1: Designing Custom Applications

Learn to design scalable Salesforce applications by creating custom objects, fields, and tab sets. Define relationships using Lookup and Master-Detail, and leverage Schema Builder for visual data modeling. These skills are critical for passing the Salesforce Admin Exam and mastering Salesforce Admin Certification Questions.

Lesson 2: Reporting, Dashboards, and Analytics

Build actionable reports and dashboards, including Summary and Matrix reports with formulas, to deliver insights to executives. This practical expertise enhances your resume for Salesforce Admin jobs and is a key focus of Salesforce Admin Certification preparation.

Lesson 3: Deployment and ALM Fundamentals

Understand the Application Lifecycle in Salesforce. Use sandboxes (Developer, Partial, Full) and Change Sets to safely deploy configurations and custom components from development to production. Mastering these deployment practices demonstrates your readiness for Salesforce Admin Certification and real-world enterprise responsibilities, while keeping in mind the Salesforce Admin Certification Cost for planning your certification journey.

Module 4 Sales, Service & AppExchange ▾
Lesson 1: Sales Cloud & Lead Management

Master the Sales Cloud object model and customize the Lead-to-Opportunity process, sales stages, forecasting, and quoting. Configure web-to-lead and auto-assignment rules to optimize business processes. These skills are essential for Salesforce Admin Certification and practical experience for Salesforce Admin jobs.

Lesson 2: Service Cloud & Case Management

Gain expertise in the Service Cloud console, configure Case Management, assignment rules, web-to-case, and email-to-case. Learn to use the knowledge base to boost agent efficiency and improve first-call resolution, preparing you for Salesforce Admin Exam questions and Salesforce Admin Certification Questions.

Lesson 3: AppExchange and Integrations

Learn when to build versus buy by evaluating AppExchange solutions. Understand the implications of installing managed and unmanaged packages and gain foundational knowledge of integrating external systems. This practical insight enhances your profile for Salesforce Admin jobs and helps you navigate real-world Salesforce environments while considering Salesforce Admin Certification Cost for planning certification.

Module 5 Project Management & Exam Readiness ▾
Lesson 1: Project Management for Admins

Learn the phases of a typical Salesforce implementation project, including stakeholder management, requirement gathering, and planning deployments to minimize downtime. These skills are crucial for Salesforce Admin jobs and practical application beyond the Salesforce Admin Certification.

Lesson 2: Exam Strategy and Situational Questions

Develop strategies for tackling the Salesforce Admin Exam (ADM 201) and Platform App Builder assessments. Gain the ability to break down complex situational questions that test declarative solution judgment, preparing you for Salesforce Admin Certification Questions and real-world scenarios frequently asked in Salesforce Admin interview questions.

Lesson 3: Final Review and Certification Readiness

Consolidate knowledge across all domains. Complete the final full-length practice assessments, review the official curriculum blueprints, and prepare for your dual-certification with confidence.

Salesforce Admin & App Builder Certification & Exam FAQ

Find answers to common questions about our course and certification
What are the eligibility requirements for the Salesforce Admin (ADM 201) exam? ▾
Salesforce recommends at least six months of hands-on experience as an Admin. While there are no mandatory prerequisites, deep practical knowledge is essential for passing the Salesforce Admin Exam and earning the Salesforce Admin Certification.
How much does the Salesforce Administrator exam cost? ▾
The exam registration fee is $200 USD. If you fail and need to retake it, the retake fee is $100 USD. Prepare wisely to ensure a first-time pass.
What is the passing score for both the Admin (ADM 201) and Platform App Builder exams? ▾
The passing score for the Administrator exam is 65%. For the Platform App Builder exam, it is 68%, reflecting its higher complexity and deeper focus on declarative limits and solution architecture.
How many questions are on the exams and what is the time limit? ▾
Both exams consist of 60 multiple-choice questions. You have 105 minutes (1 hour and 45 minutes) to complete each exam. Simulators help build time-management skills to finish confidently.
Can I take the exams online or do I need to go to a testing center? ▾
You can take the exams at a Kryterion testing center (in major Mesquite, TX) or via online proctored exam. Testing centers are recommended for stability, as online proctoring has strict environmental requirements.
Do I have to pass the Admin exam before I can take the App Builder exam? ▾
No official prerequisite exists, but the App Builder exam assumes full mastery of Admin concepts (security, data model). Passing the Admin exam first is strongly advised.
How long are the Salesforce certifications valid? ▾
Both the Salesforce Administrator and Platform App Builder certifications are valid for one year. To maintain the credential, you must complete a mandatory online maintenance module on Trailhead annually.
What happens if I fail the Salesforce exam? ▾
If you fail, you must wait 24 hours before registering for a retake. You can retake the exam up to three times per year. Our program provides a pass guarantee to help avoid costly retries.
Are the exams still heavily focused on the classic Salesforce interface? ▾
No. Exams now focus on the Lightning Experience, which is where all modern development and customization occur.
What is a "Developer Org" and do I need one for the training? ▾
A Developer Org is a free, non-expiring Salesforce instance designed for building and testing. Yes, you need one; all hands-on labs are conducted in a dedicated Developer Org to provide a safe sandbox environment.
Does the exam test my ability to write Apex Code? ▾
No. Both exams focus entirely on declarative development. You will be tested on when to use Flow, Process Builder, Workflow Rules, and when custom solutions require code?but not on writing code itself.
How quickly can I schedule my exam after the training is complete? ▾
You can schedule your exam immediately via the Webassessor platform. We recommend taking the Admin exam one week after training and the App Builder exam two weeks after to maintain momentum.
What is the difference in focus between the two exams? ▾
The Admin (ADM 201) exam focuses on configuration: Security, User Management, Data Management, and basic process automation. The App Builder exam focuses on customization: Designing custom apps, complex Flow, advanced data modeling, and deployment.

Practical Application

In Mesquite, TX, professionals can apply these new skills to drive business growth and improve customer satisfaction.

They can automate processes, enhance customer experiences, and improve operational efficiency.

This in turn can lead to increased revenue and market share, making professionals more valuable to their organizations.

Customer Testimonials

Hear from our successful graduates
★ ★ ★ ★ ★

Great class, very informative.

user

James Conklin

Project Manager, Harris Health System

★ ★ ★ ★ ★

Great PMP<sup>&reg;</sup> Bootcamp. I had a great time taking this course. I took the course to prepare to sit for the CAPM<sup>&reg;</sup> but may be able to sit for the PMP<sup>&reg;</sup>. I learnt a lot was challenging. Great course. We need one more day. Content was very detailed.

user

Karle Scroggins

Operations Coordinator, Harris Health System

★ ★ ★ ★ ★

it was a great class. Lots of energy. And I enjoyed.

user

John Denke

Project Manager , Boeing

★ ★ ★ ★ ★

Fantastic course to prepare for PMP<sup>&reg;</sup> exam.

user

Kevin Hambrice

Global Factory Sales & Marketing Manager, ABB

★ ★ ★ ★ ★

As a participant it was smooth sailing for me.

user

Eric S. Tumlinson

Sr. Project Manager, Montco Oilfield Contractors, LLC

★ ★ ★ ★ ★

Trainer was excellent. Shared good resources and good experiences.

user

Khemoni Holmes

Project Manager, Harris Health System

★ ★ ★ ★ ★

Good content and training.

user

Dennis Glover

Project Manager, eProtex

★ ★ ★ ★ ★

I wanted to let you know that I took and passed the PMP exam. Thanks to iCertGlobal and especially my Cincinnati course instructor, who was an excellent teacher and helped me immensely.

user

Steve Ditty

Executive Director, Cogent IBS

★ ★ ★ ★ ★

Trainer was good. Trainer was very engaged and interacting. Very much satisfied with the training.

user

Stefan Long

Owner, MAGMAX Group LLC

★ ★ ★ ★ ★

I was pleasantly surprised at the quality of this training. Yomi was awesome as a trainer and working to make sure that we understood the concepts. Controlling Cost and Controlling Risk are the most complicated, but Yomi spent time after class working through questions to help others understand. This class also helped to change my perception of the PMP being this MONSTER to something that I can I can successfully do.

user

Nancy Davis

Sr. Project Manager , GK Software USA, Inc

★ ★ ★ ★ ★

Great class with a lot of information and tips to prepare for the exam

user

John Eric Nelson

Business Development Manager , WCA Waste

★ ★ ★ ★ ★

It was a great course, covered all the things that i ended up hitting road bumps on. I was the only one in the class, but the trainer was just as involved as if it had been a full class.

user

Mark Butler

Project Manager, Starbucks Via Aerotek

★ ★ ★ ★ ★

I was nervous about taking it online versus classroom; but I am actually glad I took it online. Instructor was very great and gave a good learning experience with his relevant project management experience.

user

Xeng Yang

IT Specialist, Beautiful Creations & More

★ ★ ★ ★ ★

The training was very intense but covered with course material. It was more than I expected.

user

Bernadette Gilliam

Operations/Technical Support Analyst , The Johns Hopkins Hospital

★ ★ ★ ★ ★

I thought the class was very informative. The instructor did an excellent job breaking down each chapter to where it was easy to understand. I was also very impressed with his commitment to help us pass ever after the class is over.

user

Taylor Mitchell

Business Management, AT&T

★ ★ ★ ★ ★

Excellent training. Instructor was very knowledgeable and explained information in an understandable way

user

Sandra Hamilton Allen

Sales Analyst , Alcon

★ ★ ★ ★ ★

Quality Materials presented, Instructor very knowledgeable. Exceeded my expectations.

user

Anthony Muldrow

Engineering Safety Manager, SNC-Lavalin

★ ★ ★ ★ ★

The training is a great introduction into the PMI mindset. Very informative and helpful

user

Bryan Tamburro

Managing Partner, Arrakis Development LLC

Build In-Demand Skills

Take the next step in your career today

Explore our instructor-led Salesforce Administrator and App Builder training to learn about the course duration, cost, eligibility, and certification process. You get practical learning, exam-focused preparation, and expert guidance. Ready to get started? Compare Salesforce Administrator and App Builder certification training options and choose a classroom or live online format that fits your schedule.

Course & Support

Everything you need to know about our training options and support
How long does the training take to complete? ▾
The core Instructor-Led program is a focused 40-hour session, typically delivered over 5 weekends or 8 weekday evenings, plus additional self-study time using the simulator.
What are the different training formats available? ▾
We offer three modalities: E-Learning for self-paced study, Instructor-Led Live Class for interactive online learning, and Classroom Training for an immersive, in-person experience in major cities like Mesquite, TX.
Are the classes live or just pre-recorded videos? ▾
Our core sessions are live and fully interactive. We do not offer passive video courses; this is real-time engagement with expert instructors, including mandatory Q&A and debugging sessions.
What if I have to miss a class due to a client or work commitment? ▾
Every single session is recorded and made available within 24 hours. You also have the flexibility to attend the same module in any other running batch at no extra cost, ensuring you don't miss a beat.
How flexible is the program if my schedule changes drastically? ▾
Extremely flexible. You can switch between different batches (e.g., from weekend to weekday) or formats (online to in-person) up to three times during your program without any penalty or extra fee.
Who are the instructors? ▾
Our instructors are certified Salesforce Consultants, Architects, and Implementation Experts?not academics. They are practicing professionals who bring current implementation challenges from Mesquite, TX enterprises directly into the classroom.
What are the class sizes like? ▾
We maintain small, high-impact batch sizes, typically 15-20 students. This ensures that every participant gets personalized attention, and instructors can review and debug your individual hands-on lab work.
Is there a difference between the weekday and weekend batches? ▾
No. The expert instructors, hands-on lab requirements, dual-certification curriculum, and all support materials are identical. Only the schedule and pacing change to fit your professional life.
Do I need any special software to attend? ▾
No. You only need a modern web browser and a stable internet connection for the live online classes. All Salesforce practice occurs on the free, secure Developer Org we help you set up.
Is this training valid for professionals outside Mesquite, TX ? ▾
Yes. Salesforce is a global platform, and our training, while utilizing Mesquite, TX -context case studies, is based on the official, globally-recognized Exam Content Outlines.

Salesforce Administrator and App Builder Training in Other Cities

Explore Our Salesforce Administrator and App Builder certification training is available in a city near you