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ITIL is updating Version 3 to V4 ITIL

ITIL is updating! Version 3 to V4 | ITIL


So, ITIL is upgrading to V4


ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations 

to adopt the new ways of working required by  the modern digital world.


What’s different in ITIL 4


ITIL 4 reflects and introduces the modern methods of digital transformation like   DevOps, Agile and Lean IT.


The ITIL version 3 has a different lifecycle and credit system as compared to the newly launched version 

4. The ITIL 4 Foundation was successfully launched in the month of February 2019 as per Axelos release statement.




ITIL evolution


ITIL ® V1


            – Focus on systems Mgmt


            – Business support focus


 ITIL ® V2


            – Focus on processes Mgmt for IT Services


            – Business alignment focus


 ITIL ® V3


            – Focus on service lifecycle Mgmt with the help of processes


            – Business Integration focus


 ITIL ® V4


            – Focus Digital transformation & New ways of working


            – Integration & Coordination Focus




ITIL 3


ITIL Qualification Structure





 ITIL 4





ITIL V4 Certification


In case you are doing ITIL V3, do not worry as your learning will be still be valuable but just hold it a

 moment in pursuing further as ITIL 4 has a different pathway altogether. Remember, regardless of 

ITIL V3 or V4, the core remains the same as we start off with Foundation Module and end up in Masters. 

The modules in between changes. 




As per the Axelos in their official page have reported that ITIL 4 expands on previous versions and 

provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled 

products and services.




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ITSM - More Than Service

There is also a misconception that IT Systems pertains to the software industry. The perception should ‘wherever IT Systems are deployed’; it calls for managing and maintenance of IT Systems. Automation is again big time in the software industry. Check out and you will find them more IT-services based.

Who will manage the IT Services?
Of course, IT Service Management team, that could include  IT System Managers, IT Administrators, System Administrators, IT Quality Specialists, IT Audit, IT System Analysts and Quality Control who are either responsible for streamlining the IT Systems or part of IT Service Management team, Quality Assurance teams responsible for software and infrastructure.

Who will manage the people handling IT Services?
IT is ubiquitous. It’s almost everywhere. So, IT Service management is indispensable because there is no sphere of our life which IT has not shaped up. So you need people who are skilled in managing and handling IT systems. The need for ITIL® Certifications is more as a test of competency and validation of expertise in handling critical scenarios.

Why ITIL® Certifications 
IT Service setup can be simple or complicated, and more often not, the complexity varies in severity. Hence, most companies prefer skilled people with experience and rich expertise in entrusting the systems. Just like mirror servers, company don’t prefer to depend on any particular team, rather they prefer a mix of teams who can be deployed and pressed in to service should a situation arise. This is the very reason why the ITIL® Certifications have gained prominence in the recent times as professionals start at foundation level and then move on to the intermediate modules – which can be either  lifecycle modules best suited for professional pursuing management of services and the other is capability modules, which is apt for professionals preferring the process, and the next  level of certification is the MALC ( Managing Across the  Lifecycle)  and clearance will lead to ITIL Expert.  So given the mix of management and process in the intermediate levels, companies also use a judicious mix of people capable of handling management or process related issues.
 

In case of any faulty issues or malfunction, the troubleshooting will be addressed by the maintenance crew who are always on standby. Expecting the unexpected is a good maxim and mostly followed by all the companies that have deployed IT Systems. Maintenance is a critical and crucial as managing project. The prerequisites, qualifications, certification and validation in terms of capability and competency remain the same. 

image:http://www.web-techsupport.com/images/ourservices.jpg

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ITIL® - Define IT Success Through Service

A gaze into the future. That sounds exciting in terms of prospects and expectation. We seem to be advancing at an incredible speed.  Technology is spearheading and impacting our lives in ways we would have imagined. According to Gartner’s prediction for 2016, some interesting insights that probably upped the ante would be

By 2018, 6 billion connected things will be requesting support.
In Gartner's IoT forecast, by 2020, more than 35 billion things will be connected to the Internet 
by 2021, 1 million IoT devices will be purchased and installed every single hour. 

Of course, we expect smartness not just from people but in the products made by the people. When a solution is proposed, we pay attention and give equal weightage to the service aspect as well.   Going by the statistics presented, there is going to an increased dependence on human intervention. 

The stress on system and humans is significant to assess the way things will turnaround tomorrow. And that suggests the need of qualified professionals in ITSM. If the numbers in the forecasts  are mind boggling, think about the demand that will be generated as a result and in terms of readiness what it takes to be prepared to face the challenges ahead. Looking forward, specialization and skills in service management will prove crucial and critical.

The advice to aspirants, especially those engaged in handling and managing of IT systems is to  step out of the comfort zone and step up their credentials, wherein training and certification will establish credibility. ITIL and COBIT come across as commendable certification that should bolster your candidature.  The digital divide is blurred and soon the switch to digital is expected to be complete attributing to the spike in the number presented. 

By 2018, 2 million employees will be required to wear health and fitness tracking devices as a condition of employment.’ From a service perspective, for the system to be up and running, downtime is just unthinkable and SLAs charted will determine the uptime expected, which should be '200%'. So where are we heading? And how are we placed should the prediction come true? It might be baffling but to disbelieve would be disastrous.  

It’s a clear indicator that systems would go up and so will the coordination to streamline. IT Services would hold a prominent portfolio. And if you are service personnel, its time to roll up your sleeves and start preparing to face tomorrow.

image courtesy: goo.gl/YX82HX


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PRINCE2® 2017 – The Exam Updates

Continuing with our previous blog post about the changes in the PRINCE 2017 Release, this posting covers the exam details for both Foundation Exam and Practitioner exam.

The details are provided from the Axelos site to preserve integrity of the data, and also avoid unnecessary ambiguity


Foundation Examination Design

Exam Design

• Number of questions reduced to 60 (previously 75 with trial questions), and no trial questions

• Exam duration unchanged (1 hour)

• (Pass mark may be adjusted following standard setting)

• Negative questions removed, except where it is part of the learning outcome to know that something shouldn’t occur (e.g. NOT, FALSE, INCORRECT)

• Number of list and missing word questions reduced, i.e. more standard questions


Foundation Exam Structure

• 5 Questions on key concepts

• 8 questions on principles

• 28 questions on themes

• 3-5 questions on each theme

• 19 questions on processes

• 2-3 questions on each process.


Practitioner Examination Design

Exam Design - Questions

• Number of questions (marks) reduced to 75 (previously 80)

• Exam duration unchanged (2.5 hours)

• (Pass mark may be adjusted following standard setting)

• Question styles removed:

• Multiple response

• Assertion reason

• Question styles retained:

• Matching (for BL3) – max 3 marks with 5-6 tokens

• Classic (for BL4) e.g. Yes, because…..


 Practitioner Examination Design

Exam Design – Scenario/Information

Candidates will only need to refer to:

• A one-page project scenario

• One page of additional information for the organization theme (person profiles)

• Approx. 4 lines of information before the question stem to provide the context (especially BL4 questions).

In other words:

• No separate lengthy additional information (except for organization theme)

• No ‘delete entry 1’, ‘amend entry 1’ questions’!!


please watch this space for more update. We will keep you posted more about the developments about PRINCE 2-2017 release.


Wishing you good lucl in your endevaors.


image courtesy: goo.gl/XrGZEt


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The Importance Of IT Service Management.

Does artificial intelligence fall under the ambit of IT services? Yes, so long they are used for IT related projects and programs.  Automation is again big time in the software industry. Check out and you will find them more IT-services based.

Failed computer replaced during U.S. astronauts' spacewalk [source- Reuters]that doesn’t speak of IT Service Management? News like and a horde of such articles and news items in the public domain only stresses the importance of IT Service management.

Who will manage the IT Services?
Of course, IT Service Management team, that could include  IT System Managers, IT Administrators, System Administrators, IT Quality Specialists, IT Audit, IT System Analysts and Quality Control who are either responsible for streamlining the IT Systems or part of IT Service Management team, Quality Assurance teams responsible for software and infrastructure.

Who will manage the people handling IT Services?
The reiteration IT Service management is because there is no sphere of our life which IT has not shaped up. IT is ubiquitous. It’s almost everywhere. So you need people who are skilled in managing and handling IT systems. The need for ITIL® Certifications is more as a test of competency and validation expertise in handling critical scenarios. IT Service setup can be simple or complicated, and more often not, the complexity varies in severity, and you can take it for granted that any IT System will be complex. Hence, most companies prefer skilled people with experience and rich expertise in entrusting the systems. Just like mirror servers, company don’t prefer to depend on any particular team, rather they prefer a mix of teams who can be deployed and pressed in to service should a situation warrant. This is the very reason why the ITIL® Certifications have gained prominence in the recent times as professionals start at foundation level and then move on to the intermediate modules – which can be either  Lifecycle modules best suited for professional pursuing management of services and the other is capability modules, which is apt for professionals preferring the process, and the next  level of certification is the MALC ( Managing Across the  Lifecycle)  and clearance will lead to ITIL Expert.  So given the mix of management and process in the intermediate levels, companies also use a judicious mix of people capable of handling scenarios pertaining to management or process or both.

Who will maintain the IT Systems?
It is an interesting poser. Maintenance of IT Systems need not be the same as the one managing the IT Systems. There can be a dedicated team exclusively for IT system maintenance. The prerequisites, qualifications, certification and validation in terms of capability and competency remain the same. Maintenance is a critical and crucial as managing. In case of any faulty issues or malfunction, troubleshooting will be taken care by the maintenance crew who are always on standby. Expecting the unexpected is a good maxim and mostly follow b all the companies that have deployed IT Systems. There is also a misconception that IT Systems pertains to the software industry. The perception should ‘wherever IT Systems are deployed’, it calls for managing and maintenance of IT Systems.

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ITIL Certification Credit and Career Advancement

According to information published in 2012 by the U.S. Bureau of Labor Statistics, the job outlook for computer and information systems managers is projected to increase by 15% through 2022. ITIL® (IT Service Management) is the most recognized framework for IT service management in the world. The opportunities presented are plenty – and subjective to a professional’s preference. Professionals inclined more towards managing and leading teams are recommended to pursue the Lifecycle Modules; for those who are process oriented and wish to play an active in service management then it is strongly suggested to take up Capability modules. Certification & Credits ITIL® is undoubtedly one of the most recognized and accredited IT Service framework and helps professionals to pursue career goals. More often not, ITIL certification is understood for service management exclusively. While that’s true, ITIL also complements Project Management. So the scope is quite broad and left to the individual’s preference about career path. How many Credits do I need to become ITIL® Expert? ITIL® certification commences with Foundation and moves forward with Lifecycle or Capability Modules, which eventually will make you qualify to appear for the MALC certification. You need 22 credits to qualify for the expert level – which is usually achieved by becoming certified as Foundation level and earn 2 credit followed by Intermediate Modules and then MALC. Foundation (2 credits) + 5 Lifecycle Modules (each module is worth 3 credits and hence 5 x 3 =15 credits) + MALC (5 credits) =22 credits. Or Foundation (2 credits) + 4 Capability Modules (each module is worth 4 credits and hence 4x4 =16 credits) + MALC (5 credits)=23 credits. The criteria set are to earn 22 credit to become an Expert. You can learn more about the Credit system , please visit Axelos link. Career Advancement Excellent. For a qualified professional, the prospects can be just amazing. Evaluating studies from payscale.com offer valuable insights about the Employees with a Information Technology Infrastructure Library (ITIL) Expert Level Certification: There is an increasing need and growing demand for this certification and indicators from the public domain forecast a trend of capitalizing on IT Service Management. ITIL professionals with more certifications earn on average 13% more in US, according to the ITSM Salary Survey by Plexent. According to the survey, certifications really do pay: in 2011, an ITIL Expert made on average $122,000 and an ITIL Service Manager $125,000 in US.
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Areas of Improvement for the ITSM IT Service Management Sector

The Internet growth has reshaped service and its outlook. The ITSM best practices and processes put in place so that organization can step-up potential, performance and profit. The service aspect, unlike the software, is not the cynosure yet the product lifecycle will be incomplete, if not, stunted without service in its place. More often, repeat orders [read as customers] are the key business drivers, and in order to gain confidence and increase traction, improve service. In the ITSM realm, the stress of service is on information and technology (IT) – as the definition states design, delivery, manage and improve IT services within an organization to meet its business goals. Process optimization: The most pressing issue as highlighted by a number of service management experts is Process Optimization. How can you maximize efficiency at minimum cost? Process Optimization. The key is to identify the areas which have the best impossible impact to effect. A typical scenario to understand optimization is automation. Setting auto-response to any query, instead of acknowledging receipt manually is the basic automation that goes unnoticed but very effective. Process optimization will ensure compliance adherence, increased accountability and avoid wastage. Self-service: Self-service is a hard-biting issue that still finds itself lagging and lacking for want of a better system. ITSM should be optimized to offer the experience of self-satisfaction. While customer-satisfaction is paramount, the interest of the self shouldn’t be delayed or discarded. The Self-service issue was a priority in the previous year 2015 which went unaddressed as expected and given the lacuna, the need to close the gap and plug holes took precedence over other priorities for 2016. Any issue important can be read as a good opportunity to make the most and hence focus is on improving the service standards. IT – business alignment: The synergy between IT and Business always results in a greater yield. to understand IT-Business alignment, you need to understand how and where does IT and Business connect. How are your meeting with customer captured? And how does technology enable business? You might want to look at dashboards that typically summarize the events and present critical information to empower informed decision-making. Its very much a strategic call, like IT Governance with risk and compliance management. The insights posited as trends or ‘Opportunities’ for 2016 is more of reflection from the remnant and projections for future. While Process Optimization was closely followed by self-service, the value of aligning business needs to increased customer satisfaction too was a pronounced call for action. Strong indication was sounded for Automation mainly to streamline process and resources and avoid waste of time and material. The list also featured Budgets, Digitization ESM and ITAM. While Budget and Digitization are prospects, ESM and ITAM stem from the remnants of 2015. The Status of 2015: The trends of 2015 was studied to understand the reach and addressal; and the understanding is that Services found wanting and fell short on Self-service, Service beyond management and IT Asset Management. The table below depicts the findings. Self Service: When user is self-empowered, the dependence on others can be cut down to improve productivity. Usually time-chokers, when issues have to be resolved by ‘someone’ always burdens the user with increased reliance on resources. Instances when access to a particular site is blocked that not only interrupts your work but arrests the thought flow, scuttling spontaneity and slowing work as a result, all in the aspect of security? There is always a better way to get things done without compromising security and still serving the self-service. The ITSM can step-in to sort out the mess and streamline flow to avoid interruption and enhance engagement. The service desk inexplicably, fails to empower self-service Service management beyond IT: It is also known as Enterprise Service Management (ESM), which can optimize service management to pass on benefits to other departments like Human Resources, Finance, to improve delivery. If you have to follow-up on a leave request or a loan applied, will it not be necessary to touch base with HR for eligibility and approval, and pass the request to Finance to disbursement? The services that can make the entire process seamless, cutting out the delay and accelerating the request-response will result in greater satisfaction. IT Asset Management (ITAM): Software management is significant because of its need and value, and also the adherence, compliance and audit check makes it increasingly important to manage your assets. Its observed from industry practice and use that aligning asset management with service management will result in substantial cost reduction. You will be able to better control and become cost-effective through screening and shortlisting to prioritize and take preventive measures to ac\void any attack or breaches in safeguarding your assets and value. Some of the critical shortcoming in 2015 were lined up for redressal and remedy in 2016 and prominently featured were self-service and IT Asset Management. You may please access the white paper which requires registration. For more information about our ITSM programs, we request you to visit our website http://www.icertglobal.com/ all-courses or call the nearest branch close to your locality.
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ITIL Foundation Certification and Training

ITIL® Foundation The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL® Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices. Why should I take ITIL® Foundation? Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL®. qualification also fulfils the prerequisite entry criteria for the next level of study within the ITIL® qualifications scheme, the ITIL® Intermediate Level . Is it right for me? This qualification is primarily aimed towards: those who require a basic understanding of the ITIL® framework; those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization; IT professionals or others working within an organization that has adopted and adapted ITIL® who need to be informed about, or contribute to an ongoing service improvement programme. The ITIL® qualification is open to any individuals who may have an interest in the subject. The ITIL® Foundation qualification is not intended to enable the holders of the qualification to apply the ITIL® practices for Service Management without further guidance. For more information and register for ITIL Foundation courset Please click on below register button.

images courtesy : goo.gl/NVVU7g
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How to prepare for an ITIL Foundation Certification

Want to get certified in first attempt in ITIL Foundation certification exam? Well then, how do you prepare for the exam? This article will walk you through some insights considered critical and vital to successfully crack the exam. ITIL is considered as the best-practice service management framework across the industry, especially for IT service and governance. If your field of interest and area of expertise happens to center around IT services management, and serious about shaping a career, then we strongly recommend you to take up ITIL® certification. The certification will accelerate your career path and professional advancement. Now that you are sure of your interest and inclination, the stepping stone towards the ITIL® certification is the ITIL Foundation. Start your research Before enrolling to ITIL Foundation course, do a bit of research to gain a basic understanding about ITIL Foundation. This will help you to assess and analyze the knowledge gap as some topics might be familiar, which is a shot in the arm and makes you more confident. It presents an idea of your own appetite as well. Scout for a good learning providerExtend your research to check the available learning academies in and around your place. Alternatively, check and confirm if other modes of learning like instructor-led online class or e-learning can take the place of physical classroom. If your employment comes in the way of attending regular classroom training, other options should be open for consideration. So factor these aspects in your search ad don’t prioritize based on just proximity hoping to catch up on shortfall later. It should be well searched and informed decision before you can make your move. Sign up Once you screen and settle on a service provider, sign up after checking your calendar to ensure there are no planned events that might impact or interfere with your training dates. A dedicated effort always calls for a detailed plan. A systematic approach and meticulous plan and good balance bring in the much desired discipline. Make sure everything in its place before the course begins. There are tons of literatures available in the public domain. Read and upgrade. Study The relentless pursuit of learning leaves you rich and rewarding. So scratching the surface won’t suffice, instead dig deep and deeper and find roots. Study every chapter and summarize your learning. The Foundation course will be more about terminology, core concepts, process, lifecycles stages and links within. The course summary for every chapter will help you in identifying the learned and missed. If required, start all over again until you are satisfied and confident to close. Always question and seek greater clarity through illustration and examples. Try to reinforce learning through workplace experience and scenarios. After the completion of every chapter, attempt without fail the chapter test as this exercise will help you close the gaps that may exist and provide you the opportunity to assess your own standing based on the test outcome. Self-study Classroom study must be supplemented with self-study. The chapter tests taken in classroom can be replicated through tests available online. Today, the internet presents a wealth of information and poses hundreds of questions to test your skills and strength and as part of self-study, attempt as many as you can in the time available – that’s why the need for the systematic study and meticulous plan to apportion time accordingly. Usually, candidates are provided some time after the course completion to schedule the exam. Use this time effectively. Self-assessment The mock-exam or final test will be a comprehensive question papers simulating the severity of the Certification exam. You must endeavor to take as many as possible. Further, the official site hosts mock exam for participants to prepare themselves. Become conversant with course by scoring more than 90% in your mock exam. The ITIL Foundation is an objective-type 40 questions, and its possible to get all 40 correct. Your score above 90 must become a pattern from the series of mock exam attended. The score is a clear indicator of your learning and in case the score dips below 90, then restart by revisiting the chapters where the marks went missing. It’s plugging the holes and closing gaps that one scales. It’s very much possible and, with effort, achievable. Sit for the examination With the kind of strenuous preparation, just keep your cool and calmly appear for the exam. Make sure you read all the answers and most importantly understand the answers from the perspective of the question, and not misunderstand with your professional experience. Often candidates confuse the questions with scenarios experience in their professional front and as a result get sidetracked and struggle to find our way back. The percentage of pass is 65% which is answering 26 question correctly out of 40. The insistence in scoring 90 and above successively in a series of mock exam is to make oneself fluent and assure a safe passage to the subsequent level of certification exam, namely ITIL Intermediate. Wish you well in your endeavors. As the next step in your professional ITIL certification, you can either opt for Intermediate-Lifecycle modules for those wanting to pursue managerial openings or Intermediate-Capability modules for those who wish to involve with process or mix of both Lifecycle and Capability. About ITIL® ITIL®, an acronym of Information Technology Infrastructure Library, is a collection of best practice in IT service management. ITIL is considered as the best-practice service management framework across the industry, especially for IT service and governance. If your area field of interest and area of expertise happens to center around IT services management, then we strongly recommend you to take up ITIL certification. There are currently six levels for the ITIL® Qualification Scheme (ITIL® Certification): § ITIL® Foundation Level § ITIL® Practitioner (newly added in 2016) § ITIL® Intermediate Level (Lifecycle Stream / Capability Stream) § ITIL® Managing Across the Lifecycle § ITIL® Expert § ITIL® Master The ITIL certification is a platform independent, vendor neutral and non-prescriptive credential, that’s widely accepted and recognized across the industry with regard to IT management and service advancement initiatives.
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ITIL 2011 Foundation Workshop incl Certification Exam

Information Technology Infrastructure Library (ITIL) is a set of globally recognized best practices for IT Service Management that can be tailored to any organization. ITIL provides the foundation for quality IT Service Management through documented, proven processes that cover the entire Service Lifecycle. It is easy for organizations to learn, tailor, and implement ITIL to suit their environment. A complete ITIL philosophy has grown around the guidance contained within the ITIL books and the supporting certification and qualification scheme. ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. The ITIL Foundation Course is an entry-level certification. It introduces the Lifecycle of managing IT Services to deliver to business expectations and provides an approach to learning the core disciplines of ITIL best practices. The ITIL Foundation Course is a stepping-stone for everyone who is interested in learning more about ITIL best practices. The audience includes all IT professionals who work in or plan to work in an ITIL supported environment as well as in key business areas.

images courtesy: goo.gl/HFDBU3
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ITIL training in Bangalore

Enroll for ITIL training in Bangalore..!!! Contact info@icertglobal.com with your Name and Phone Number.. Hurry UP ..Limited Slots.. Enroll for ITIL training in Bangalore..!!! Contact info@icertglobal.com with your Name and Phone Number.. Hurry UP ..Limited dates..
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Service Strategy Qualification

The Service Strategy module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices. Is it right for me? As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management. The Service Strategy qualification would suit candidates in the following IT professions or areas: IT Management IT Finance Manager Supplier Relationship Management We have provided this list as a guide only, and choices will depend on the candidate's individual career goals and objectives.

image courtesy: goo.gl/dxHNqp
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ITIL Service Operation Certification

ITIL Service Operation Purpose of Service Operation: Purpose of Service Operation is to make sure services are delivered at agreed levels. Its purpose is to also manage the technology, infrastructure and applications implemented in organization in order to meet customers' needs. In fact this is the the stage in the whole life cycle where services basically deliver the value to the business because from business point of view this stage has the highest visibility. It is Service Operation staff responsibility to ensure that the value to the business is delivered. At this stage there may be some conflicting goals appear and it is important to know how to balance this. Some examples are: - technological, internal IT perception versus external business point of view. - stability versus responsiveness. - quality versus time to deliver versus cost of service. - reactive attitude to support services versus proactive activities. All the conflicts mentioned above are just examples. In practice there are much more of them and each one has to be balanced and maintained by the Service Operation staff. Excessive focus on one side without balancing another side will result in poor service.

images courtesy:goo.gl/fMKeZL
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ITIL Qualification Scheme

ITIL Qualification Scheme The ITIL Qualifications scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL Best Practice, to various degrees of depth and detail. These are the levels of qualifications within the scheme: ITIL Foundation ITIL Intermediate Level ITIL Managing Across the Life cycle ITIL Expert Level ITIL Master Qualification The modular, tiered structure of the qualification not only offers candidates the flexibility in relating to the different disciplines and areas of ITIL, but generally makes ITIL qualifications more accessible and achievable.

images courtesy: goo.gl/asmH3z
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IT Service Management

ITIL Foundation The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Life cycle, including the linkages between Life cycle stages, the processes used and their contribution to Service Management practices. Why should I take ITIL Foundation? Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL. Successful completion of the Foundation qualification also fulfils the prerequisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL Intermediate Level .

images courtesy: goo.gl/LFf5uh
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