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The Service Strategy module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices. Is it right for me? As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management. The Service Strategy qualification would suit candidates in the following IT professions or areas: IT Management IT Finance Manager Supplier Relationship Management We have provided this list as a guide only, and choices will depend on the candidate's individual career goals and objectives.
ITIL Service OperationPurpose of Service Operation: Purpose of Service Operation is to make sure services are delivered at agreed levels. Its purpose is to also manage the technology, infrastructure and applications implemented in organization in order to meet customers' needs. In fact this is the the stage in the whole life cycle where services basically deliver the value to the business because from business point of view this stage has the highest visibility. It is Service Operation staff responsibility to ensure that the value to the business is delivered. At this stage there may be some conflicting goals appear and it is important to know how to balance this. Some examples are: - technological, internal IT perception versus external business point of view. - stability versus responsiveness. - quality versus time to deliver versus cost of service. - reactive attitude to support services versus proactive activities. All the conflicts mentioned above are just examples. In practice there are much more of them and each one has to be balanced and maintained by the Service Operation staff. Excessive focus on one side without balancing another side will result in poor service.
CMMI is a proven approach to performance management with decades of results showing it works. Organizations using CMMI have predictable cost, schedule, and quality—business results that serve as discriminators among their competitors. CMMI is built with practices and goals seen in thousands of real organizations worldwide. Use these practices and goals to evaluate your own performance and decide what to improve for your own business reasons.
ITIL Qualification Scheme The ITIL Qualifications scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL Best Practice, to various degrees of depth and detail. These are the levels of qualifications within the scheme: ITIL Foundation ITIL Intermediate Level ITIL Managing Across the Life cycle ITIL Expert Level ITIL Master Qualification The modular, tiered structure of the qualification not only offers candidates the flexibility in relating to the different disciplines and areas of ITIL, but generally makes ITIL qualifications more accessible and achievable.
iPMI’s Project Management Professional (PMP)® credential is the most important industry-recognized certification for project managers. Globally recognized and demanded, the PMP® demonstrates that you have the experience, education and competency to lead and direct projects.
ITIL Foundation
The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Life cycle, including the linkages between Life cycle stages, the processes used and their contribution to Service Management practices.
Why should I take ITIL Foundation?
Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL.
Successful completion of the Foundation qualification also fulfils the prerequisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL Intermediate Level .
Are you considering what project management certification will suit you best? There are numerous ones to chose from, and it may be difficult to make the correct one based on your objective. Two of the most popular ones are CAPM (Certified Associate in Project Management) and PMP (Project Management Professional). But how do you determine which one is most suitable for you?
This article will discuss the key differences, advantages, and how to enroll in both certifications. Whether you're new to project management, need a leadership position, or wish to enhance your skills, this article will assist you in making the most informed choice!
The Certified Associate in Project Management (CAPM) is designed for those who are new to project management or those who are starting their careers. It is provided by the Project Management Institute (PMI) and provides the fundamental concepts of project management based on the PMBOK Guide (Project Management Body of Knowledge).
Important Features of CAPM
• Beginner-Friendly: Ideal for those with little or no project management experience.
• Requirements: You must have a high school diploma (or equivalent) and 23 hours of project management course. You must have no work experience.
• What You'll Learn: Simple steps to project handling, key words, and handy tools.
• Exam Details: You will have to answer 150 multiple-choice questions in 3 hours.
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